I have been going to this salon for years for my acrylic nails. All the technicians are great but Sean is my favorite! He does a beautiful job with color and designs. I'm always satisfied. My nails are very long yet I don't get breakage or them popping loose. I recommend them all the time. Tell them Frankie sent you! read more

Natural Touch Nails & Spa - Christmas Nails - Nail Salons Near Me - Surprise, Arizona

I had a bad experience with my acrylic nails so I came to Natural Touch nails and spa recommended by a friend. They removed my acrylic nails carefully and I really appreciated that. I've had them removed before and it hurt so bad. Katie put on a new set of acrylic nails for me. I am so happy and they look so beautiful. She did such a wonderful job. Sean and Katie were great! Sean said in the beginning we will take care of you because I was a little nervous and upset cause I knew the nails that I had were splitting from the acrylic and turning yellow!! They definitely took care of me and I'm so relieved. I'm now a definite loyal client read more

Thursday 9am pedicure with Annie was a great experience as usual. She's very friendly and careful while working on my feet. Her calf massages are the best. This place is clean and everyone is very nice. Highly recommend them. read more

Natural Touch Nails & Spa - $35 pedi + $20 gel with french tip - Nail Salons Near Me - Surprise, Arizona

TERRIBLE CUSTOMER SERVICE I called early in the morning to make an appointment with the girl that did my nails here before. Set the appointment and went in. When I arrived I was told "she doesn't work today" why make the appointment then?! Being my only day off, I decided to have the other girl do my nails... By far the worst set I've ever had! I asked three times for the lady to fix them. The other girls were giving each other pedicures and the manager left! I called immediately after and was told he would return later that evening. The acrylic was over laid on my fingers causing pain, the shape was horrendous, they were thick and lumpy!! Had to have them repaired elsewhere since they hurt and no manager was available. I called later to let him know and he HUNG UP ON ME!!! Crazy!! AVOID AVOID AVOID read more

Update: Due to the dissatisfaction along with the pain my daughter was in from last night's visit we returned today to address the issues to see what could be done to correct the matter. I am pleased to report that we were made whole. The gifted Annie saved the day with her gentle process,listend and made sure it was what my daughter wanted for her 1st ever set of acrylic nails. They came out perfect! Her skin around them is still obviously sore/cut and brused from the night before but at least she is completely satisfied with the look and feel of the nails themselves. I appreciate Shawn and Anni in this matter, making things right! God is Good! Normally love this place and the tecs are generally really nice and have the ability to do a great job. However this evening I took my daughter in to get a few services for the 1st time and told them it was her 1st time and for her birthday. We got there around 4pm and didnt get out till after 7pm. Was only two tecs so we had to wait a while.The main issues was not listing to what was requested and the up sale of a service without informing the customer of the cost difference from what they asked for as if there is no difference in cost. Unprofessional and uncool.A $25 up sale. The tec also cut her fingers and now she is in pain every time she wets her hands. She hates her nails(not what she wanted but a teen whom didnt understand the tec clearly and had not the confidence to speak up). Thanks for a bad experience.I should have let them know the tip went to dishonest pushy upsale. I also was frustrated with the cost of gel being $15 extra but my toe nail is lacking coverage even after requesting it be addressed on the sides. Not pleased this trip at all! The eyebrow waxing was the only thing satisfactory. I pay their higher prices and expect to get what I request and pay for. My daughter doesnt even want to return to have them fix and cut her fingers up more and spending and excessive amount of time there again. She already loss too much skin in the game with no gain! read more

3rd nail salon I visited on a busy Monday night as most wait times were 30min-1hour, no thanks! I called natural touch and they said to come on in! I showed an inspiration photo of what I wanted for upcoming events and I needed a pedicure. I was in and out with exactly what I wanted and pictured! Yes, Perfect! read more

Natural Touch Nails & Spa - Nail Salons Near Me - Surprise, Arizona

Last week I went upon recommendation to Kathy. She speaks great English, genuinely friendly and does an exceptional job! I have lived here for 4 years and have not found a nail techs nation that I really like. Until now! She heard me tell someone on my phone that it was my birthday and she gave me free sparkle nails - Her suggestion! I have never had someone offer to give me something free at a nail salon LOL! I showed her a picture of white matte nails And she nailed it no problem! Thanks Kathy! read more

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Sean and Annie are amazing here!! My cousin and I go every 3 weeks and see them! They always accommodate us and are always on board with our crazy designs! I am getting married in two months and will be brining my whole bridal party here to have the salon get us ready for my big day! I can't say enough good things about them! read more

Read my last review. I'm not sure why I even gave them 4 stars. Oh and here's a pic of what they did to one of my nails last time. Seriously so freakin rough. The guy who did my nails was not gentle at all. He cut off extra skin that didn't need to be cut off. And then when filing my nails down, rubbed my pinky raw too. I will NEVER come back here again. Y'all need to fix how you handle your customers because you're the stereotypical nail salon that doesn't take their time because you'd rather push more people through so you have more money. What a shame. That will be your undoing and you will keep losing people. IF ANYONE NEEDS A GOOD NAIL SALON GO TO GLAMOUR NAIL AND SPA ON LITCHFIELD AND CAMELBACK! The photo is from September or august 2020. Forgot to post this! read more

Natural Touch Nails & Spa - The guy who did my nails was not gentle at all. He cut off extra skin that didn't need to be cut off & rubbed my pinky raw too. - Nail Salons Near Me - Surprise, Arizona

Had an appointment. Waited 1 HOUR after for service. Multiple people walked in after me with appointments for 1 hour later & they assisted them. Water was offered to all of the other customers but me. The owner knew I was pissed so he offered me 10%off. Nope, I won't be back! Black people are not welcomed & if you're a person of color keep away! read more

I absolutely love my nails here!! I play a lot of sports and am extremely active. So happy that my nails always withstand it. Sean does an amazing job with my fullsets and they always end up looking amazing. I drive all the way from Tempe and it's definitely worth it. If you want to get your nails done I recommend really calling in before hand. I usually do that instead of a walk in. Apart from that my acrylic sets always lasting around 3 weeks and I get so many compliments from that. This is definitely my go-to nail salon in Surprise. Been going here since February and absolutely loved it since. read more

Natural Touch Nails & Spa - My newest sets and absolutely love it. Got so many colors and selection. - Nail Salons Near Me - Surprise, Arizona

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I've never disappointed with my nails or pedicures, highly recommend! All the staff is nice and does a great job. Sean is amazing!

Sean is the owner, and he is the one who always does my nails. He's super affordable, fast and talented. every time I go somewhere I get compliments on my nails and I always refer them to sean because of how amazing he is! he has multiple client than have been coming to him for 10+ years including my mom! read more

New management, the best management. I get my nails done by the new owner and I won't ever go anywhere else. He does great and he talks to you and remembers you. Never feel unwelcome! Always great customer service and pretty nails . read more

Been going to see Annie for a long time . Does a great job ! Very pleasant and funny !

Sean has been doing my nails for 8 years. He does a great job. Always gets me in. My nail always looks amazing. I get lots of compliments everyday. They never break and last for 3 plus weeks. read more

I came in and asked for a gel manicure. Thinking I was going to be getting the standard powder gel, instead I got liquid gel, which ended up lifting and peeling off in 3 days. Not worth the $30. I believe a business should give you quality service, so that a first time client like myself feels comfortable returning. Not such great business considering I bring my daughters for mani/pedis as well. read more

Under new management, I was not pleased with their techniques and service. I agree that the staff is friendly but they need to work on their time management. Unhappy with the whole experience and not satisfied with the results. read more

Natural Touch Nails & Spa - Nail Salons Near Me - Surprise, Arizona

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Unfortunately I'm rather disappointed with my nails, I saw some reviews about how this place was pretty decent, it's probably one of the best in surprise, usually I go to new moon in Mesa and they do amazing, I spent an hour filing my nails so that they would have a good base for the shape I wanted, my nails are literally peeling off they did like 8 coats on my fill. It's hideous and bumpy and the shape is awful too, I wish I could show a better photo. they're my honey moon nails. I'm honestly heart broken about it. Never coming back. read more

Natural Touch Nails & Spa - Peeling off nails - Nail Salons Near Me - Surprise, Arizona

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Always a lovely experience when I go. Today, Annie did my nails and they are super cute! read more

Natural Touch Nails & Spa - Glittery Ombré Full Set - Nail Salons Near Me - Surprise, Arizona

Natural Touch Nail & Spa salon is FANTASTIC! They are very reasonably priced and do amazing pedicures & nails!! You don't need an appointment but it helps. They also do waxing!!! I highly recommend this salon, ask for Shawn or Jon read more

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Absolutely the best place to get pampered! Wonderful atmosphere, and EVERYBODY does a great job. The owner, Shawn, is awesome!! read more

If I could rate a 0 I would. Where do I start? My nails looks like I have platypus finger nails. The shape is so off. The colour is similar to what I wanted but the way it was applied is a joke. Never going again. read more

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Great service and great work! I would definitely recommend this nail salon and will be back! read more

Natural Touch Nails & Spa - Nail Salons Near Me - Surprise, Arizona

My nails were very lumpy they kept saying it was the nail polish but it was the acrylic the lady that did my nails was also rude if I'm paying for my nails I should be able to let her know she isn't doing a good job on them and that I can tell they are lumpy I was very disappointed on my nails I will not be going back there k read more

Well I followed my tech Shawn here who is now the owner of this establishment. I so highly recommend him. I know others have had some bad experiences under old owner but I guarantee Shawn won't put up with the unprofessional behaviors. I've never had a problem with Shawn and he's always fixed any issues right away. So don't give up going here because of these old reviews. Give it another chance. read more

Under New Ownership. I'm not sure what went on before Shawn took over but Shawn has been doing my nails and pedis for about 10 years! I LOVE his new salon!!! The staff are the nicest people around & very polite! I was there for 3 hours today & I saw friendly helpful wonderful people the whole time! Please try you won't be dissatisfied! Shawn is professional & AMAZING with nails! I have referred so many of many of my friends & family to him, we all love him!! Thanks Shawn for always putting up with me!! read more

Natural Touch Nails & Spa - LOVE!!! - Nail Salons Near Me - Surprise, Arizona

New owner has cleaned this place up and you will leave looking amazing and fabulously satisfied with your nails. Very spacious and relaxing salon, followed my nail tech here and he will always make sure everything is perfectly done and takes pride in his work. read more

Basic manicure, nothing special. She made me bleed while trimming cuticle and covered the cut with glue - looks like I have a growth on my finger now. Won't be back. read more

I come here all the time. They are affordable but I do feel like they are slightly hostile so that's why it's not five stars.

The say I went I had an appointment. But I was yelled at by a tech interrupting a question i asked the staff doing feet??? What! What! She yelled n screamed. Her client in chair was shocked my toe was not filled . Painted broken I was so afraid and left the store without my nails ever being attempted . My brother heard the whole thing. Not quite sure what the issues are ???? read more

Came Into this place to get ONE nail fixed, went it and I got ignored he never said anything back then after 10 min of waiting someone else came in and another 5-6 min later he skipped me. Not the type to make reviews but that's just rude. read more

My favorite nail person recently bought this salon. He is the best nail artist I've ever had. He always makes sure my nails are perfect! If you haven't checked out this salon, do it NOW! Great service and reasonable prices. read more

Hate to rate them so low, bc the 1st time was fine, and the 2nd time I went in there and got the best pedicure I've ever had from a man, maybe in his 30's or early 40's-I didn't get his name unfortunately. They are also the most reasonably priced I've found in Surprise. So the next time I came back. there was only an older woman and her husband-maybe the owners, not sure. She waxed my upper lip and I got a horrible infection that lasted weeks-I ended up going to 2 dermatologists--a 2nd one after it didn't go away for a month. I've had many lip waxes and nothing like this ever happened. So I have to really downgrade them for it. Prior to that I really liked it. Won't risk going back though.A nasty medical condition trumps all. read more

I just literally came here today to get my nails done. I typically try to save my own nails as they are pretty naturally long. I asked the staff to try and save my nails 3x and asked if she could soak my nails or wrap them with cotton ball and foil but she keep trying to remove the acrylic with another acrylic. Then she broke my nail. So disappointed at this place and she wasn't even apologetic. read more

I was just searching for a nail salon and happened to find this one and honestly loved it. I'm hoping that it doesn't have to close down due to everything going on with the Coronavirus, the guy that did my nails is GOOD (with all respect) and the girl that did my daughters nails is awesome too. I don't know about some of the recent reviews (the negative ones) but I do recommend this nail salon... good price, amazing people and great service. read more

Love the workmanship so detailed I work a very hard job And my nails never lift or chip absolute professionals Recommend them to everyone read more

I have been going to Natural Touch for about four years. It has changed hands a couple times and was originally called Katlyn Nails. As of a few months ago, it changed hands again. Now there are three WONDERFUL ladies that run the place--Nancy, Kim and Kelly. Honestly, as far as nail salons go, this is the most LOVELY little secret in Surprise! I always have Nancy do my mani's/pedi's but Kim does an amazing job on my brows. What makes this salon so different from the others? Its the SMILE and POSITIVITY these ladies exude! They are SO incredibly pleasant and sweet. Not like some of the other salons where they spend the entire two hours you are there talking to each other. (and when they do speak to you, they aren't super friendly) At Natural Touch, the ladies know you are coming in to RELAX and unwind so they let you be. If you are looking for conversation though, they are more than willing to engage you. Even better than the fabulous customer service are their prices! $24.99 for a mani/pedi combo! $7.00 for an eye brow arch! $19.99 for a full set! (if you are into acrylic nails) Check them out! They are located right next to Sprouts in Surprise. Tell Nancy, Laura sent you! :) read more

My sister and I went here New Years Day to get our nails done (full set with white tips), as nothing else was open, and they were wonderful!! We were in and out quickly, the price was great, and they did an awesome job! Will definitely go back. read more

Natural Touch Nails & Spa - Never tried to add a picture before, but this is my left hand. :) lol - Nail Salons Near Me - Surprise, Arizona

I've been going to Sean for years. He is a hard worker, on time, and listens to what I want. His shop is extremely clean and the other nail techs are professional and friendly. I highly recommend this shop !! read more