We are extremely disappointed with the quality of service we received, especially considering the premium pricing and the fact that this was booked as a deep cleaning. While we appreciated the cleaner coming back to address some concerns, we continued to notice many missed areas throughout the home. The main kitchen floor still had visible spots and sections that appeared untouched. The recycling in the pull-out bin near the sink was never taken out. Several light fixtures and areas throughout the home were missed, and even small details, such as shoes being moved onto the bench and not returned to where they originally belonged, showed a lack of attention to detail. More concerning was the fact that our half bathroom was completely missed and untouched during the initial cleaning. We expected the team to communicate with us if something had been overlooked rather than leaving without addressing it. A professional deep cleaning company should have a clear checklist, strong communication, and quality control measures in place. We also paid an additional fee specifically for baseboards to be cleaned, and many of them were still untouched. At this point, we are continuously finding more things that were missed despite these services being listed as included in the deep cleaning package. This was our first deep cleaning service, so we had high expectations. Instead of being able to focus on our children and simply maintain the home afterward, I still had to go back and clean myself. My fiancé even expressed that he felt we should have just handled it ourselves. My mother also had to come over to help clean afterward, and we are still discovering things that were overlooked. At this point, we have decided to hire another company to come deep clean the home properly because this did not feel like a true deep cleaning. It felt more like a surface or spot clean despite the services that were advertised as included. The only reason we are giving a 2 out of 5-star rating is because the company did send someone back to touch up some areas and attempted to make things right, but we still continued finding missed baseboards and other overlooked items afterward, and at this point, we no longer feel confident in the level of detail, communication, and reliability we expected from a professional deep cleaning service. If a deep clean is what you desire without micromanaging this company will not be a great fit for you. If you choose this company, please be prepared to follow the cleaners from room to room watching them and having somebody to watch each Cleaner as they clean. read more

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We've been happy with the cleaning service and the ease of scheduling regular services or making changes when needed. Marquita and Anjelica have both come to clean and are great! read more

Maggie was great! Super respectful to our family and dog. Very clean, orderly and organized. Highly recommend. read more

I always know with big cleaning companies, every little task costs. An extra 10 min job to wipe another floor and a mirror required a call to the office and a call to the "techs" at my home. On top, they were pouting about having to do extra work even while getting the pay for approved (which I reluctantly gave) because they were "trying to leave." Don't get me wrong, overall the major tasks were done correctly and very well. However, I don't like having to haggle for an 2 minute mirror wipe down. I always appreciate the smaller businesses or solo housekeepers because a stronger and more consistent relationship is built. Hope Naturalcare becomes that small kind of business again. read more

I used this service today. Brittany was on time, friendly and super helpful. I cannot say how impressed I was with her service, quality of work and her care and concern of my apt. If I was staying on Houston, I would be a regular customer. read more

Naturalcare Cleaning Service - Home Cleaning Near Me

Don't waste time or money. Will not clean above where they can reach. Does not put things back where they belong. Did not clean shower or the shower drain. Very disappointing. read more

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This housekeeping service has a very respectable owner. About 1 month ago, my girlfriend booked this service based off of the highly rated reviews that were given on Google and on here, Yelp. She thought she had done the best she could by researching companies with high ratings. We weren't left too pleased. After the 1st cleaning wasn't exactly what we expected for the $140+ cost for our 2 bedroom apartment, we reached out to management. They replied that that understood & would be sending out another cleaning crew to make sure the cleaning that we paid for, was accomplished appropriately. They sent out another cleaning crew. The problem is that this cleaning crew actually did a worse job than the 1st one did. We promptly reached out to management with our concerns, once again, and awaited a response. That did not happen. After notifying management on 10/22 & not hearing back by 11/5, I decided to leave a public review on Google & here, on Yelp. The review was very negative. Immediately the owner reached out. He was very nice and genuinely seemed to way to rectify the situation, not just repair the review status. He refunded the money we paid & apologized, even offered explanations for each step of the process that was done in a fashion less than expected. My original review was categorized much lower than this one. The owner, Chad, is the reason I edited this review and increased the rating. I don't have plans to book them for another cleaning, but I appreciate the fact that he reached out to remedy the situation. That says a lot about the owner. Had he offered to clean a 3rd time instead of refunding, I would have given him the chance. I'm not mad & now appreciate his customer service. read more

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Currently 37 weeks pregnant and struggling to do anything. I was stressing out over how dirty my place was getting but was also too exhausted to vacuum or wipe the countertops. I requested a quote from Naturalcare and got a response immediately. I called for more details and was booked for the next available Saturday on the spot. It was prefect timing for me too since I don't know when the baby will actually come. They've been reminding me through text a couple days before the appointment and even on the appointment day, they texted me that they were on the way. They're very good at communication. I forgot to ask their names, but the workers came in and were very friendly, asking questions like - do I prefer they take their shoes off while working? is there a certain area they should pay attention to? is there anything specific they need to know before they begin? And they were also very friendly about letting my little dachshund run around. For about two hours of cleaning, I can say I am very impressed with their work. My bathtub and toilet were getting a little dirty which was embarrassing but they cleaned it all up and everything looks brand new, white and pearly! They organized my shampoos and conditioners, even wiped down my make up drawers. OH - and they even cleaned out my rice cooker which was seriously the cherry on top! In conclusion, I am extremely satisfied, I am so happy to be sitting in a clean house, and most importantly, it's become a clean environment for when I bring my baby boy home! read more

These are the best cleaners around. They are always super sweet and professional. I have been using them twice a month for about a year and a half. They have been cognizant of safety protocols throughout covid. I always have them steam my sofa, which makes a huge difference in its overall maintenance. I've never had a bad experience. I tried multiple cleaning Services before settling in with this one. Recently they switched so that they send the same team every week, which is great bc she gets to know the place and the best way to clean it. But honestly, everyone who has ever been here from natural care has been top Notch. They are super sweet with my puppies too. read more

I got a deep cleaning a little over a month ago and paid about $500. One of the cleaners arrived outside of the scheduled time after I specifically asked them to arrive during the window because I had a work call. The cleaning was alright. My house is pretty clean already and there honestly wasn't much difference after. There was still dust left along baseboards and window ledges but the cleaners were polite so I wasn't going to bother with a review. The problem is that we discovered a broken picture frame a few days later that no one reported. The broken piece was hidden behind a computer console so was not immediately noticeable. I contacted the company and asked for the tip back along with $50 for the broken frame. It has been almost a month now with weekly reminders from me and I still have not received the full amount. I'll be using another company next time. read more

Great job and they discovered that I had an air conditioning leak which I was able to have repaired by the Air-condition company immediately. Thanks. read more

Claudia and Arina did great job on my mom's house in Jersey Village. They arrived on time and were extremely efficient and very pleasant. They took time to ask questions about areas that we wanted to have cleaned. The products they used were mild and did not leave any kind of smell. We are very happy to support this small business. read more

They did a deep clean on my home. Things went very well and did a quality job. Overall would recommend them to anyone looking for reliable cleaning service. read more

This company absolutely sucks. They do not train their techs properly and are way over priced. When I walked into my home it reeked of vinegar and garbage. It didn't smell clean at all. I was very unpleased. I could tell the techs rushed the job and cut corners. On top of that I found out that they will take dirty towels and toilet brushes and reuse them in other people's homes through out the day.. so I have other people's germs in my home.. very disgusting practices!!!!!! Not worth the $500 AT ALL !!! read more

I got this cleaning service as a package gift for my parents to help around the house and because my my 2 dogs stay with my mother all day while I'm at work (an older Great Dane and Great Dane-Mastiff - a lot to clean up after). My mom has had a not-so-great experience with past cleaning service so she was uneasy about trying someone new, and a little worried that they couldn't be thorough enough with the dogs in the way and that the natural products wouldn't be enough. After the first cleaning she was so 'meh' about it having them back again that I put the service on hold. BUT this is a 5-star review for a reason!: the manager noticed we cancelled next service and called to see if anything was wrong. I explain that the service was purchased as a gift for my parents but seemed to be more stressful than helpful and I wasn't sure if there was anything specific I could suggest to make things go more smoothly. She listens and asks if they can come back and give it another try. The next time the manager actually joins the cleaning crew and takes the time to talk to my mother, go over their products, answer questions and provide details about the service. When she follow up I let her know that my mom's still worried about trying to get the dogs out of the way but is much happier about everything. The next time around the team brings treats for the dogs and - while still doing a fabulous job cleaning - take the time to make sure both my mom and the pups are at ease with everyone in the house. All that to say- Naturalcare definitely went the extra mile and took the additional time and effort not just to do an amazing job cleaning the house but to ensure everyone was comfortable and happy! A genuinely caring company and great team!!! read more

Great service! Could not be happier with the job that they did. Gloria was amazing and I plan on scheduling her to come clean every week if possible. Definitely check them out! read more

I literally had a baby three days before they came AND we had just finished our master bathroom remodel, so our house was an absolute disaster. Between the baby coming a little earlier than expected, to the construction dust, our house was awful. However, they got everything into shape and even were sweet enough to do our dishes in the sink and put fresh sheets on all the beds. Seriously. Their professionalism was unmatched, and the girls were also so sweet and respectful. A perfect example was they were aware enough to ask if they could run the vacuum when our newborn was sleeping - which obviously was fine, but I just really appreciate that respect from them. Highly recommend. read more

The cleaning team did a great job, and I was impressed. It's on the expensive side, but I thought it was worth it for a natural clean. When I booked, I also added an eco-friendly pest control, but I would not recommend that service. I was disappointed that for $110, the pest control guy would not go to my attic. That was a first for any of my pest control to not spray the attic. I am giving 4 stars because the cleaning was good, but I would avoid their pest control service. read more

This is a small family owned business!! When I tell you they truly care about their clients and their employees. They believe that in treating the employees with respect and kindness is the only way to go... this makes for happy employees that work hard at the clients home... I 100 percent recommend this company! I have had several cleanings in my home and they are always professional and very kind. They also love your pets!! That's a plus for me and my 2 chihuahuas.... read more

THIS FREAKING COMPANY IS UNBELIEVABLE - in a super amazing way. I got the 'deep clean' and MY GOD am I over the moon with what a good decision that was. First of all, the two ladies show up on time at 8:30am like I was told. They are sweet as pie and all chipper and smiley when they show up which I LOVED. And, at the risk of being persecuted, I also was very happy that both ladies spoke perfect english. Take that however you want to, but when there's not a language barrier, things are less awkward and more awesome. So I loved both of these ladies and their attitudes from the get go. Secondly, they were SO fast and efficient and thorough!! When they say "everything will be cleaned, from the baseboards to the ceiling fans", they totally mean it. They cleaned stuff I didn't even expect them to. They did my dishes! MY DISHES. Inside the oven, inside the microwave, inside the fridge. EVERY surface was cleaned. Every piece of furniture, the blinds, the fans, the corners, everything. My sinks have never shined like this. My toilets had some hard stains in them that I tried EVERYTHING - bleach, everything - to try and get rid of them. But I just couldn't get them out. Those ladies obliterated those stains. I can't even tell where they were now! It's like freaking magic - seriously. Like, witchcraft. Lol. They even went so far as to fold the end of the toilet paper on the rolls into little triangles - like hotels do. I don't even wanna touch anything in my house right now. It's so perfect and pretty - I don't wanna mess it up. Lol. I swear, my sinuses are clearing up as I write this. Thank you, Naturalcare. For the amazing customer service, the thorough cleaning, and for giving me something that has made me so happy inside. I love you guys! read more

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I could not be happier about my services from Naturalcare Cleaning. Angelly and Jose have done an incredible job each time they come. Their deep clean is so good that I sometimes come home to clean items that I didn't even ask for! As for the add-on services, I had to have my fridge cleaned after the big freeze, and a batch of dishes when our dishwasher had just broken, and both of those services were amazing as well. I cannot recommend them higher. read more

I don't know how they cleaned but it was the second time they came and I went over with a swifter and this is what my swifter picked up. I give it to them for trying to do a better job and coming back a second time but this is proof.... ps we don't wear shoes in the house; we're Asian. If we were than it's because people were cleaning it. We have no pets. read more

Naturalcare Cleaning Service - This is after the 2nd time they came to clean. - Home Cleaning Near Me

I scheduled a Move In Clean for our new house. We had had minor remodeling so it was extra dusty. I thought I was paying for a full day clean with 3-4 people at approximately $1000. Long story short, the 4 ladies did a great job in a total of about 20 hours between them. This makes for an incredible hourly rate of $50 per hour. I think that the service is over priced. read more

Naturalcare Cleaning Service is wonderful! They always do great work! I have been using their service for almost 2 years now. We have 5 dogs and are always swimming in dog hair and they manage to get it all up! We LOVE cleaning day! read more

Great cleaning service! Friendly people - quick response! These people do not disappoint. (I give Naturalcare gift certificate to new moms, etc) read more

Ellis and Sarah were awesome! They both did an amazing job, and all with the friendliest attitude. It was a joy to have them over and I am so grateful for how different our home looks, thanks to their magic. The house really needed some TLC and they went above and beyond. They were careful with all our household items and friendly with my doggies. I even had some dirty dishes in the sink that I was not even expecting them to touch but, when I came downstairs, it was such a nice surprise to see they were all washed and neatly arranged to dry on our kitchen counter! I am extremely pleased with all they did. Thanks so much!! read more

I am a bit of a neat freak and to have a company hold up to my standards is hard. I would recommend this company wholeheartedly. I had smoke damage in my home from a fireplace incident, and numerous guests coming for thanksgiving. The stress was just getting to me. So based on a recommendation I used them. I am so glad I did. My house smells clean and looks spotless without any harsh chemicals. I'm ready for the holidays now. read more

In preparation of moving into our new home, I booked a Move In/Out Deep clean, added the Fridge/Oven/Window package and added the Hand-wipe Baseboard package. Then I added a Second Oven package when they called to say the first package was only for one oven. The total for all these items was $678.73. The house was empty at the time & I was expecting the home to be spotless after the clean & it was not. There was still mold in the all the edges/corners of the master shower, dirt buildup around every drain, window sills were dirty, the baseboards on the first floor were still visibly dirty, the three hanging light fixtures in the kitchen were solidly dusty, etc. Honestly, I stopped looking because I was only getting angrier. I'm just not sure what was even done besides vacuum, sweep and basic wipe down of surfaces. It was no where near the quality I should have received for $678. My mom actually asked if I was going to have someone come do a deep clean - she had no idea the deep clean already happened. I ended up cleaning everything again and am still incredibly disappointed. read more

NaturalCare was very professional and did a great job cleaning my apartment on short notice. I would highly recommend them to anyone. I give them 5 stars! Especially the team purple! read more

Naturalcare Cleaning Service - Home Cleaning Near Me

I spent years debating whether I should hire a cleaning service. Time wasted. They did a fantastic job. My house looks and smells great! They were kind to my kitten and did some organizing that I didn't expect. Highly recommended. The first deep cleaning expensive but do yourself a favor and add the extras. Oven, fridge, floors, mattresses. I feel like I'm in a five star hotel. Do it! read more

Awesome!!! Missed a small stretch of baseboard. Loved that she was proactive about asking me to let her know if I saw any missed spots. She made me feel really comfortable mentioning it and asking questions. Would absolutely love to have this crew back! My husband was also working from home and he felt the noise level was very low and respectful. I'm excited to schedule again. read more

Great people, fast, efficient service! When there were things I wasn't particularly satisfied for my first cleaning, Naturalcare quickly sent someone else to fix it the next week. Would definitely recommend this service! read more

At first I was really weary about investing in this cleaning service because there were so many others I could choose from. But after looking at my spot-clean house, I can't say I'm disappointed in my decision. Something that I really liked about this service is that they don't use any harsh chemicals. So, even though the house is clean, I'm not bothered by any chemical smells. They did have trouble finding my house which is my only complaint but my house is now clean from every counter! read more

Naturalcare Cleaning Service - Sink cleaning - Home Cleaning Near Me

Fantastic experience. Our tech was professional, friendly and did a very thorough job. Thanks so much from this super appreciative mama!

I am so glad I called Naturalcare! I really needed some help with the house work. I have a chronic illness that prevents me from doing the big jobs like floors and scrubbing tubs and showers! I am thrilled at the job they did. They use steam. No harsh chemicals! Everything sparkles and smells wonderful. I am very pleased with the results and they were quick and efficient. They were on one floor while I was on another and I was comfortable with them in my home. I have scheduled them to come back on a regular basis. They met all of my high standards. L. V. RN read more

My previous 2-star review (based upon repeat scheduling issues) was quickly addressed by the Owner and management of Naturalcare. Initially, I did not respond, as I had decided I was moving on to another cleaning service. However, they did not give up! They were very proactive about ensuring things were set right and either salvaging our client relationship or at least ending it on the right note. That spoke to me about the company more than the previous issue. We will be continuing to use Naturalcare in the future after this. read more

From start to finish this has been a great company to work with. The staff and owner have been great with communication and scheduling, which I really appreciate. We look forward to continuing with their cleaning company. Thank you! read more

Hands-down the best cleaning service around. I just had a newborn baby and they came to clean my home before we got back from the hospital and everything looked amazing and spectacular. I love that they use natural cleaning products that are safe for my family. The technicians are extremely nice, professional, and punctual, which makes this company even more awesome! Thank you Naturalcare!! read more

The first time the cleaning team were great, no issues at all. I decided to book them again and was VERY disappointed with the lack of communication. This company does nothing but try to upsell you on services. When I requested this deep clean, I also requested a steam clean to the carpet. I was contacted via email by Cynthia to let me know it would cost $35 extra. I had provided my consent via the same email and they didn't even do it. Additionally, on the request checklist, it shows up as $25 - I'm curious to know why Cynthia charged me an extra $10 for said service? While the cleaners were already here, I got a call from Cynthia notifying me it would be an extra $20 to wash the dishes. On their website, it states dishes are included. Nowhere does it specify the amount of dishes that the cleaner will load into the dishwasher before you incur a $20 fee. I've had more included for the price and better services with other cleaning establishments in Houston. read more

The three people who were here to deep clean did a great job--I am so happy! They were friendly and efficient--and my place looks great!!