I got the YouSwoop for my 2 BR apartment. And yeah, I AM a bargain hunter, but I was also looking for a service that I could use regularly, so there's nothing wrong with an initial "try out" price. First of all the guy that came to clean was FANTASTIC, sweet as can be, cute, polite, friendly and loved my dog. If this review was just for him, it'd be five stars. He said there was another guy that was supposed to show up to help him clean, but this poor guy did the whole job himself. He worked VERY hard, and I did tip him because he deserved it. For a first time clean, my place looked very nice after. A few misses (shower curtain) but the cleaning was great. I hadn't had a deep clean in awhile, and my place was a little daunting, I think. What I had an issue with - and this is no slam on the guy (have I mentioned how much I liked the cleaning guy? He was great.) was the SMELL of the cleaning products used. They reek. My apartment actually stunk after. Ugh. Distressing. Luckily, I was able to throw the windows open and let the breezes do their work - and that took care of it, pretty much. That's what keeps me from giving more stars. A chat with the customer service guy informed me that this was hospital grade cleaner, gets rid of MRSA and other nasties. Okay, that appeals to me. Next day, the smell is gone. I can't say I'm a fan of the "natural" cleaning stuff. I'm the one on my knees in my bathroom in a biohazard suit with the damn Tilex and CLEANSER. I just don't think the "natural" stuff cleans as well. Oh well. Actually, I may try them again. Possibly. I'm not sure yet. But the initial smell of those cleaning products . . . yuk. read more

Chaya couldn't have said it better! One thing I will add is, this guy asked for his tip before he'd barely started to clean the place. A little tacky to say the least, but I would have overlooked it if I came home and saw that he had done tip-worthy service...NOT! Nature Clean, get your priorities straight. I will never wish a business to fail, but I do advise you to rethink your strategy or it will. Service first; not money. Now, I'm done. Drop the mike. read more

I was quite surprised when I walked into my apartment after I'd left the cleaners in the morning. First, the lights were on which was not cool. But the staff did such a great job, that I forgot about the light issue. Nothing was overlooked. It was almost too clean - I couldn't find some of the stuff that I was looking for but finally did. They use natural products too so you don't have those strong "lavender sky" type scents - just very neutral. They did forget to take out the trash, FYI. I was very impressed that they did the dishes by hand and not just put them in the dishwasher and run it. Some of the best cleaning service I've had. read more

They left my front door unlocked. I don't care how good the cleaning was, because they left my front door unlocked. Completely unacceptable. But if this was a review for the cleaning alone, it would be 4-stars. They did a splendid job getting rid of all the dust, grime, and soap scum in my poor neglected apartment. No chemical smell: just fresh and clean. As another reviewer noted, they did not take out my trash, but that's not the end of the world. I had purchased a Youswoop, and getting in touch with them to set up an appointment took several days. I left a message and then called several times thereafter. My call was returned four days later. And when I did talk to them, the guy said that "they don't normally do this," but they would wipe down my balcony windows, as well as give me coupons for the next time. Balcony windows weren't wiped down and there were no coupons. Not a huge deal, but worth noting. Again, I just keep coming back to the fact that they left my door unlocked. It sat open for at least 8 hours before I returned home from work. Nothing happened, but I don't think I'll ever use their service again solely on that basis. Like I said earlier, though, the cleaning itself was excellent. So take the star-rating for what it's worth. read more

The team that came to clean my house was very nice and they were on time, but that's where the positive feedback ends. I just returned to my home and they just did a very half-assed job to say the least. The window sills were not dusted and there's corners of the room that were not swept/vacuumed. My end tables weren't dusted, nor were my bar stools. Honestly, it was just a shitty job. In the end, I didn't pay very much for it due to a YouSwoop deal so I'm not that put out about this, but had the job been well done I certainly would have used them again. Don't waste your money, even with a YouSwoop or any other daily deal they run in the future. Despite the bad reviews I wanted to give it a chance, but believe what you read here. read more

After reading the other reviews, it's like a different company cleaned my apartment - the floors are dirty, the corners are dusty, dishes were just left in the kitchen sink and while they emptied my garbage cans, the bags are sitting by my back door. I could have done a better job myself and saved the money - even with a Swoop, it was too expensive! Should have taken a closer look around the apartment before I gave them a tip. Lesson learned - never have your apartment cleaned at the end of the day. read more

I was actually planning to update my review after the third cleaning, but I've been travelling because of a death in the family, and it slipped my mind, Yelp not being a priority after the death of my grandmother until I happened to check my email. Now, having been called a "loser" and a "liar", I'm much less inclined to say anything favorable. Despite the evident infantile, unprofessional nature of the owner of this service - as indicated by his lashing out with personal attacks at multiple reviewers, as I've seen here - his staff did an adequate job. I was especially pleased with the job done in my bathroom, it was exceptionally clean. They were also very punctual for the next two appointments and very courteous and amiable. In all, a decent cleaning service for what seems to be a reasonable price run by someone with the professionalism of a fifteen-year-old. Your call, fellow Yelpers. read more

Not sure what's up with all the hate... we just had NC come out for the second time to clean our apartment, and if anything, they did a BETTER job this time! The bathtub, which has been kind of a nightmare since I moved in, is cleaner now that it has ever been! All the floors, the baseboards, the kitchen, EVERYTHING is cleaner than when I moved in! Even the fridge! I would use them again, and I would recommend them to my friends. The two ladies that showed up were quick and professional. read more

This company is only getting one star because there isn't a way to do ZERO stars!!! I should have read all the bad reviews before attempting to contact this company again. You can see in other reviews how their customer service lacks any kind of sense or reasoning. WORST CUSTOMER SERVICE EVER! VERY UNPROFESSIONAL! I purchased vouchers from them to clean my apartment and have been calling them every three months to make an appointment (for years now). I've left messages and NO ONE had called me back. Finally I thought I'd give it one more try. I called and an actual human being answered the phone. It was a man named Tony who says he's the owner of the company. I tell him about the multiple phone calls and how I had never heard back from anyone there. He apologized and said he would send a crew out to clean my apartment. We set a date and that date came and no one showed up to do the job! I call the owner again and he says "Oh the guys actually told me they already cleaned your place" I said no, they haven't which is why I'm calling now. He says I'll call you back. A woman named Janet calls me and says "oh sorry, it was never put on the schedule and I don't have anyone who could come to clean your house today but I'll call you back". She calls back and leaves me a message saying she's sending one person out to clean my apartment tomorrow and that since it's a "freebee" to make sure I tip the cleaning person. I call her back to clear things up since this is NOT a freebee since I had paid $200 in cleaning vouchers. They get defensive so I say should I contact the BBB? She gets upset and says the owner decided not to send out anyone tomorrow to do the cleaning and hangs up on me!!!!!!! How is spending $200 in yor company a 'freebee'??????? MAJOR RIP OFF!!!!!! It is beyond frustrating and I hope no one else out there gets ripped off by this company. read more

No, don't use these guys....worth paying more for a company that doesn't lie to your face. I had used this company in the past and they were great, but this time they were nowhere near great. The cleaning of my house was half-a**ed, but what really got me is she lied. I asked Janet if they had cleaned the bathroom shower and she said they did. Full disclosure, I should have double checked that bathroom and I didn't, but from the moment the arrived they seemed in a rush to leave. I understand people have long days, but if they had done a good job, they would have become my regular cleaners. After they left, I checked the shower, did a once over with a sponge and it was still dirty...like, DIRTY. They hadn't even touched it. I could be ok with half the effort, but I'm not ok with lying. Don't use these guys. read more

I have never used a cleaning service because I am OCD. I even cleaned and organized before they came because I wanted them to get into the nitty gritty. They cleaned my radiators, blinds, back splash, wall above the sink, and corners of the sink and washer. Any place I didn't want to clean basically. They did it and I so appreciate it. Craig and his partner (cant remember his name but it starts with an L) did a good job. I used a Youswoop deal that was $55 for a one bedroom and it was worth it. Especially after being quoted $110 for someone to clean my radiators. They even cleaned my dishes from the burger I just made for lunch. Here is a quick break down for those considering them. Cleaning Job 5 Professionalism 5 * They did not bother me while I was working in my apartment * I asked them to go back three times to reclean my radiators and they said yes without a pause* Appointment 4.5 * They were 10min late but that could have been due to parking so I wasn't trippin. I set up my appointment with Tony and he said he would come afterwards to do a white glove check. Well that did not happen at all. The men did a nice job, but if the boss says he comes to do a check on new clients I expect that to happen and it didnt. Would I book them again - Yes read more

I had the one-bedroom YouSwoop deal. NatureClean cancelled the first time (by text, but I prefer this) because they were down a crew, but then promptly rescheduled for the same time a few days later. Craig and Lavonte did an amazing job. They're both very professional and take customer satisfaction seriously. They did all of my floors, dusted, cleaned the stove, bath tub, toilet, and polished the steel appliances in my kitchen (I had never even thought to to do that). As soon as they arrived, they asked if there was anything specifically I wanted them to do and then at the end they walked me through the apartment and asked if there was anything I wanted touched up or redone (I didn't, everything was great). They did a really nice job working around some of my clutter (disaster desk and bathroom counter) while still doing a thorough job. All in, it took 1.5 hours. I would definitely use Nature Clean again and ask for Craig and Lavonte! read more

If you read the response of the owner to other reviewers, then this will come as no surprise. This review is solely for the customer service. I never got to the point of having them come clean and I am glad, because the customer service was appalling. I bought a YouSwoop for a cleaning for a 2 bedroom condo. I first tried to contact them a couple of months ago and it took them a couple of days to respond and then they were booked for the next two months. Fair enough, you sold coupons and it gets busy, I will call back; I did not hold this against them. I called back a few days ago and no one called back. Two days later I emailed and to be fair, they did respond relatively promptly and set up an appointment for me. Then they asked how many bathrooms I had and told me there would be an extra charge for anything more than one bathroom (and considering they sold for two and three bedroom cleans, how many only have one bathroom?). Now I am not cheap, but no where in the deal was it mentioned that there was an upcharge for anything except distance. I contacted YouSwoop and asked them to verify that this wasn't in the deal, and they confirmed and said they would be happy to give me a credit as they had for some others. So I emailed the company to cancel my appointment and I did express my displeasure with the fact that they were not keeping to the terms of the written deal. So why the one star? Because this was the response from the owner, in its entirety copied from my email: "We have a very successful B2B supply chain business. This cleaning business was basically a hobby for my wife. So far, we have over 1500 customers. More than 12% are repeat customers. The others, like yourself, discount bargain hunters with no intentions of repeating no matter the quality of service. We focus on repeat customers. We offer the best deal on the internet for cleaning. We will not clean multiple rooms, multiple bathrooms etc. without being compensated. We don't care how many customers aren't happy as far as that's concerned. We have had several successful business and with the exception of a few black women, a lady with a bunch of cats and a few other disgruntled customers like yourself, out of the 1500 customers we have we have had only 50 customers complain. I will gladly take that percentage any day of the week. Your talking about how much this is going to cost us and such basically had us laughing. Every time we lose a customer like this, we get two real customers that really want good service at a fair price and is willing to pay for it. We have 20 Yelp reviews, and like I said, with the exception of a few black ladies that we just can't please, and a lady with multiple cats, we do ok. Not concerned with people who have nothing better to do than to try to slam small business. We're going to be successful anyway. Piece of advice, next time you're dealing with a company like mine (the larger companies will simple blow you off as a lunatic and wouldn't care at all) contact the merchant. You will find that what we do in bathrooms is so spectacular that you would gladly pay the fee to have it done. There has not been ONE customer that has said "well just do one bathroom" that didn't come back and say "wait a minute, we want the other one done too". Had you contacted us in a professional manner, we would have compromised. But if you're tweaking over a surcharge for an extra room, then I am certain you won't tip nor repeat as a customer unless you have another "discount coupon". Thanks, but no thanks. " Wow. First off, this is how you respond, by insulting potential customers? And worst of all, why would you mention the race of customers? How is it relevant? A good or bad customer is that, a good or bad customer. The way it was phrased to me seems downright racist. Why, also, would you complain about other customers in an email to a stranger? It wasn't about the money, I oculd easily afford the upcharge requested; it was about upholding a contract you made via YouSwoop. I will gladly pay more for professional, non prejudiced, non insulting businesspeople. I happen to also love to support small business and am a loyal customer to businesses that treat their customers well. If you have nothing but contempt for those who first try your business via YouSwoop or other deal sites, may I suggest don't sell on those sites (and if you regret having signed up with them, for heaven's sake, don't take it out on the customers). In parting, may I suggest you leave the customer service to your wife as well.. read more

I had a similar experience as a few other people that have posted already. Nature Clean just didn't do the job that they promised that they would do. Let me start at the beginning .... Yes, I too purchased a YouSwoop (so, according to the owners comments see response on the reviews, that makes me a bottom feeder and not a real customer). Prior to purchasing the YouSwoop I had called Nature Clean to see if they would be able to accommodate an appointment on very short notice. They were nice enough to be able to do that. I think that they squeezed me in at the end of the day which at the time I thought was The day of the cleaning I received a call letting me know that they would be late. No problem as I understand that things happen. When they showed up there were 2 people but the gentleman that came said that he needed to park the car and would be in shortly. The lady that was with him was very nice and started cleaning right away. The guy that was with her didn't show up till 45 min later. I went outside to run to the store and caught him hanging out by his car talking on his cell. He saw me and asked if it was OK if he parked his car there. Really??? There is no reason that it should have taken him that long to park the car. Yes, there was some construction but there is always plenty of parking near my house. Anyway, I digress. When he finally came in first thing that he did was call the owner so that they can negotiate the tip I was going to give them. Wow! How completely unprofessional! I have never ever been solicited for a tip before. They went into how my house was bigger than expected, blah blah blah. I had given them all of the details when I made my appointment. I bough the 3 bedroom YouSwoop and then they complained that i had a 3 bedroom house. Please keep in mind that one of the bedrooms is an office that i had just asked them to vacuum and another bedroom is vacant so there is not cleaning/dusting required. We finally agreed on the tip and the guy started cleaning. From what I saw the guy cleaned the half bath and vacuumed all of the floors. Now granted there is a lot of vacuuming to do since I have a very large dog. The lady did everything else. After all she did have a 45 min head start. When they were done, I didn't bother to really look around I just gave them the agreed upon tip and sent them on their way. I was way too disturbed by the whole transaction to want to deal with it and just wanted them out. When I did look around I noticed that half of the things that they had promised that they would do they did not. The bathroom shelves still had dust on the, the half bath toilet was still dirty, they never cleaned the inside of the fridge as they promised they would and they also did not dust the window sills. I only wish that i could post the pictures here on yelp. I called the owner the next day to tell him that i was not happy with the service and how unprofessional the guy that was cleaning was. He promised me that he would remedy the situation and offered to re-clean my house for free and offer me 3 free months of cleaning. I explained to him multiple times that my goal was not to get something for nothing but he insisted. We made a second appointment for a Sunday afternoon and I was looking forward to having a clean house. I was told that they would call me to confirm a few day before. I didn't hear from them till 930pm the Saturday before they were coming out. They also asked if they can come by at 8am instead of the agreed upon time. Because they had called so late to confirm I didn't get their message till later the next day. I was so annoyed that i just didn't bother to call them back. What kind of business calls at 930pm on a Saturday night? Really, I have nothing better to do than sit around and wait for a call that may or may not be coming? In the end I just never got back in touch with them because it was not worth the aggravation even for a free cleaning. As a side note - I have read the owners comments on other reviews and I think that they show how unprofessional this company is. Calling people who purchase YouSwoop and Groupon bottom feeders and cheap skates? It was your choice to list your business on those sites and yes some people are going to take advantage of that but as a business owner you need to be aware of that. The comments are rude and disrespectful and completely inappropriate in a forum that is designed for people to share their honest opinion. read more

This team did a really nice job. I found out about them on a Youswoop deal. Even without the swoop their prices seem reasonable. I'm just thrilled to have my place so clean. I'll definitely use them again. read more

So the owner O. Tony Randall calls me to see if he can make up the fact that they have a disorganized staff, can't communicate and didn't clean my place before I had a flight to catch as I was moving out of town and had a million things to do. At first, the owner seems polite asking me what happened with the lack of service. When I begin to explain how his staff didn't even show up...he cuts me off and gets cocky assuming he knows what happened. He goes on about how he is the godson of the Senator and can redeem himself by providing any favor. First O. Tony, comes off all friendly asking if I am still in Chicago. I told him I already landed and out of state & moved to be closer to family and I was taking a break from working. He tells me he could get me a recommendation letter from the president, because he was the godson of the senator ...babbled on about some random extra hook ups like taking me to a Carmines (his buddy's restaurant) for red carpet service, meeting Michael Jordan and a gift card for Victoria Secret when I return to visit Chicago. He even told me if I didn't believe him to add him on Facebook and see how he has all these pic with Michael Jordan and celebs. WTF? How creepy are you!?!? How about your staff just shows up when they say they will and do what your business is suppose to do --- CLEAN!!! Instead I say, since I've now moved out of Chicago and paid my building an extra $150 to clean up the mess your staff didn't attend to...how about your staff just goes and clean's a friends place in Chicago? I mean you own a cleaning company, not some PR agency right? This gets better. Tony agrees to clean my friends place in Chicago - comped & also roll out this gliz & glamour when I come back into town. Sure, whatever buddy. A few hours later, he finds my review above. Unprofessionally calls my cell phone and gets rude & TELLS me to remove it. I said, "Hey I wrote it before you contacted me and I will 'adjust' it after you clean my friends place, like you agreed to." He said, "no - then consider it even. Leave your review up and I won't have my staff clean your friends place." So how exactly is that even? What did you do to redeem your extremely poor service? WOW, can't imagine these guys staying in business long. They will probably try to change the company name and try again. Go to a reputable company for a maid service that actually shows up & doesn't waste your time with BS. read more

I've had them to my home twice now and both times they did an excellent job. The staff is friendly and they were willing to be flexible with my schedule. I will definitely continue to use them and their prices are great. read more

They did an okay job cleaning, I guess... except for the multiple large BLEACH STAINS left all over my shower curtain. $50 for the you-swoop, + $30 shower curtain = not worth it. I lost money using these guys. read more

Like many others, I bought a YouSwoop. In fact, I bought two. It took several months to be able to get in for my first cleaning, and what a disspointment that was. I'm not exaggerating when I saw I came home to a dirtier apartment than the one I left. They knocked over candles and left them that way, took everything from my shower left it sprawled all over my bathroom, and a film on my floor that was so greasy, it left footprints. The missed wiping down some counters entirely, and even though I left a note asking them to take out my garbages, they only took out one of the three and then left it knocked over, lid unattached, in cat litter remnants that they also didn't vacuum up. I hate to leave a bad review without giving a second chance, even though this experience was so horrible. So I wrote into the company, and Toni called me the next day. He was very nice, apologized, and seemed outraged by the performance of his two cleaners. He said he would send them back to reclean, and offered me the next month for free. I said I'd look at my schedule for if there was a time they could come back, and get back to him. I emailed the next day and said there were only two nights that week that I'd be available for them to come back, and that I had already recleaned the place so if he didn't want to send them back, not the end of the world. I guess he took me up on that because I didn't recieve a reply. He did call me this past Saturday, about a week after I emailed. It was St. Patrick's Day so I missed the call. I've called them every day since then (it's now Thursday), and have sent two emails saying I need to schedule an appointment. Nobody has called me back or replied in any way. read more

I used my first Nature Clean youswoop yesterday with pretty good, albeit varied, results. My appointment was scheduled for 1pm....around 2pm since no one had showed up yet, I called and was told very apologetically that someone would be there within the hour and I would receive a coupon towards my next cleaning for the inconvenience. This was fine for me since I had taken the day off work, though it would have been nice to have a call beforehand so that I wasn't waiting around when I could have been running errands, etc. My cleaners showed up around 3pm, and I left to let them do their thing and get my dog out of the way. We went for a nice walk and I returned about 4:15 to find them packing up. The place smelled great and overall looked pretty good. Upon further investigation through a tour, I could tell that they had been rushed and had not gotten some of the details, such as behind the bathtub and the furballs underneath furniture (which is fairly easily reached without even moving the items). At this point I was just glad to have the cleaning done, so I didn't mention it and they left. My review would have been two or three stars up until this point.... Not thirty seconds after they left, my buzzer rang again. The supervisor who had been part of my cleaning crew came back up the stairs and explained that "the boss wants to check the work". The boss, owner Toni I believe, came in with his white glove and proceeded to harshly critique their work. He found dirt and dust in several places and was clearly not happy. He went ahead and cleaned some things on the spot, but asked if he could return this Saturday for just a few minutes to get the places his crew had missed. He apologized several times and gave me a card for a very discounted cleaning. I have to say that he completely changed my mind about this company. When the owner of a small business cares enough about its reputation to really check on the work and know what's going on in the field, it really impresses me. Good for him for keeping his employees on their toes and making it clear that subpar work is not acceptable. I'll be sure to follow up after my next cleaning since it seems that Nature Clean is making strides to improve every day. read more

Just had my first cleaning through this company courtesy of a YouSwoop. Didn't look at the bad reviews first, but I'm kind of glad, because it was a good experience for me. I will say that scheduling could have been easier -- there were a few times I called for an appointment and either left a message and didn't get a call back, or the appointment book wasn't available so I was told to call back later (which I forgot to do). Regardless, once I finally was able to connect with them, everything was booked for a few weeks -- but! Because the manager I spoke with was from the Oak Park area, he said they'd be happy to clean my apartment that evening, provided I didn't mind them coming late. This worked perfectly for me! Though the cleaners did arrive beyond the initial window, they did let me know well before so I wasn't left hanging. Once they arrived, they were efficient and professional, removing their shows in the hallway and immediately getting started one the job. I was told my 1BR/1BA would take about an hour for the two of them to clean. I left to run some errands and when I got back, I couldn't believe how much they had accomplished in an hour! The bathroom was spotless (seriously, I try to clean it every week but it has never been this clean) and the kitchen looked great (stove top was gleaming, the dingy linoleum was as clean as it is going to get, the appliances had been scrubbed and even the front of my cabinets were wiped down). Otherwise, the wood floors had been swept and all the little spots that I had been meaning to get to for weeks had disappeared. There was even evidence they had moved the couch to clean underneath it. Would I call it a "deep cleaning"? Yes and no -- as I said, the bathroom sparkled, but there was still some dust and cat hair under the bookcases and, like, under the bed. But for a one-hour clean, especially on short notice and for a YouSwoop customer, I was very pleased. If the scheduling process was a bit smoother, I would really have no complaints to speak of, and I would use this service again. read more

a decent job cleaning. no big complaints there. however, i'd prefer to have advanced notice when the people coming to clean my apartment are two MEN when i'm greeting them home alone. it's just a comfort-level thing. it's fine and dandy, just give me a heads up to make sure i'm ok with it. am i right, ladies?? read more

I found them as many other people through the promotional offers. I didn't have any trouble setting up an appointment, and they showed up at the set time. I had never hired a cleaning service before this was going to be a 'treat' for me as it was a very busy time - it felt good to know I was going to have someone come to help out that week. I have a pretty clean house - and I guess I expected to have more of a deeper cleaning done, but it really was just a few things at the surface. They did the dishes and cleaned the inside of the toilets, wiped down the easy to get to surfaces. (i.e - not the base of the toilets or the floor) They really only cleaned the kitchen and bathroom area. (I had told them not to worry about the bedrooms) Nothing awful happened - and I did tip they guys, cause they did ok - but for me it is not worth any repeat business. Maybe if my house was really messy I would have seen better results.(?) To be honest I kinda couldn't even tell they were there (my husband even asked if they came after they had left). This was just not worth it in my opinion. In addition, the nature clean smell they leave behind is not appealing to me. I'm sure there are other people like it, but it was just not for me. I'd probably give them a 2.5 star - but yelp doesn't let me. read more

I don't understand the negative reviews. I've used Nature Clean several times and 1) my place is always spic and span perfect and 2) the guy that makes the appointments and actually cleans is a total sweet heart. He is very accommodating and flexible. I have nothing but thumbs up for this place. They do great work, are reasonably priced, and have wonderful customer service. I would recommend them to anyone! read more

Nature Clean team just came to my place earlier today and I am very pleased with the job they did. I got a You Swoop awhile back. The downside was that I had to book my appointment two months in advance, but I'm glad they have so much business and I can't fault them for that. Two men arrived to clean, and they were very polite and professional. They were almost an hour later than the scheduled appointment, but they called me twice to update me on their timing which I appreciated since I was leaving work to meet them. Our place has a decent amount of clutter that they had to work around so I can't fault them at all for not getting every nook and cranny. What they could get to, they did a very thorough job on. My bathroom and kitchen, which were my main areas of concern, are whiter than they have been....in a long long time. They were there for about an hour and a half, and for the price I paid for the certificate and in that amount of time they did a lot of work. I'm not exactly sure what all cleaning products they used, but overall it smells nice. I did hear the supervisor to tell the other employee to use Soft Scrub in the bathroom, and I'm not sure how that's "natural", but my tub is white now at least. Overall they did good work, I'd definitely call them again and keep an eye out for discount deals. read more

Not sure why all the negativity? People need to understand that when businesses go on sites like Youswoop or Groupon, there is a going to be hectic time period to get everyone scheduled. Especially in a large city when you have to organize a staff to come clean up after messy people! There was a longer than expected time frame to get me in but the owner was very apologetic. Well the wait was worth it! Great job! They did a thorough job including the blinds and fridge! Thanks, I'll be using your services again!Grrreeat customer service as well! read more

I also bought the YouSwoop for my 2 BR condo. I had to book the appointment two months in advance which is fine. The day before, I got a call from the company to confirm my appointment and ask if they could come a bit earlier. I asked them to call me that morning for the earlier time estimate however when they called they stated they were actually running 45 minutes late. Not a problem for me and they did call to tell me. They finally arrived about an hour late but were very apologetic and nice. My team was a women and man and both were very nice. In the living room, they dusted, vacuumed and cleaned the floor board. However, I have a very light wooden chair in the corner and they didn't move it when they cleaned my floors. I actually had to clean under the chair to wipe up the dust after they left. Not too hard to move your swifter under the chair at a minimum. I was also disappointed the use of a wet swifter on my wood floors especially when the product they were using caused streaks. In the bathroom, they did a pretty good job but I would have liked better attention in the shower between the tiles. I was really surprised when they finished my entire place in less than an hour. Obviously its because they didn't do a Deep Clean but more of a light cleaning which I could have done just as well. For the YouSwoop price, it was fine. But, I wouldn't use them on a regular basis and probably not even if YouSwoop had the deal again. read more

Overall, a good experience. I would give 3.5 stars if I could because I would not go out of my way to go running back but I would use them again if I got a good deal. They called in the morning saying they were running slightly behind, which is common for cleaners but nice that they called. Joe was the cleaner that showed up. He was friendly, professional, and had great follow up. I had to run out last minute, and was comfortable leaving the house with him there, and he even called when he was done to tell me everything he did. That was a nice touch. No bad smells like other reviews said. read more

I purchased through YouSwoop, and had an allround terrible experience with this company. It was an annoying time to schedule the visit. Then, after everything we'd gone through, they completely missed their first appointment. Owner apologized profusely and made lots of promises. I did get an extra "cleaning," but neither time they came did my house feel clean when they were done. It felt half clean, at best. One of the times, he went around showing me things I should be cleaning. (Under the stove, etc.) Um, isn't that why I hired you? Also, he made a quip about liking something...and how he almost took it. Wow. It was meant as a joke, but use common sense. Not a great joke for a team of people in my house I don't know. read more

I had an overall great experience with Nature Clean. The crew (two men) were friendly, pleasant, efficient, and pretty thorough. I appreciated Toni, the owner, stopping in after the cleaning to check the quality of their work. The only issue I had was the crew was two hours late--I called to check on their ETA when they were 30 minutes late and whomever answered the phone at the office tried to reschedule my appointment for later in the weekend. When I said I couldn't accommodate any other time, she assured me the crew would stay true to their commitment. I don't agree with the negative reviews that have been posted. I intend to use Nature Clean again in the future for deep cleaning projects! read more

We used a YouSwoop for move-out service. Scheduling the appointment on the phone was very easy, the (owner?) was very polite. He confirmed by text and I received a call the day before with confirmation. The service was adequate. Not "deep" as they try to make you believe, but certainly we got what we paid for. The place looked overall clean, the microwave and fridge was cleaned for the new tenants and I am happy about that. It took 2 guys about 2h to clean a condo (2b/2b). There is a little bit of a professionalism issue. The crew (who were very nice and polite) came in street clothes and talked on the phone a lot in my house. Because I am letting perfect strangers into my home, I would rather them wear some sort of uniformed shirts with company logo or something. Its not an issue for a one-time service, but I probably would not hire this company on a recurrent basis. read more

I live in a studio apartment and purchased the YouSwoop. After scheduling my appointment, the owner called me and let me know he was training staff and would like to offer me a free cleaning which I thought was awesome. Overall, I thought they did a good job (especially since it was free!). They did an especially thorough job on the bathroom which i was very pleased with. There were a few spots in the kitchen that I felt could have been better but overall I was pleased with the work they did. I certainly felt that the service was commesurate with the price (even if I had paid the normal $50). I was also very pleased at the responsiveness of Janet and Tony (owners?). Reminder calls were given the day before and calls were always returned promptly. read more

I used nature clean for my house and I must say they did an excellant job. First off I own 2 dogs and I perfer natural cleaners its better for the pooches! All in all an amazing job done by courteous cleaners! read more

You Swoop nightmare. This had issues from the start. No-Shows a few times in a row. They apologized and offered free cleanings (2) of them. So we thought, ok, we'll give them a shot. They eventually showed up (2 man crew and they were nice guys), cleaned our house and left. I have since called repeatedly to take advantage of our 2 free cleanings and have had ZERO response from them. My last message basically said "I want to give you guys a chance to rectify this situation, please call back." No response to my message or the message that my wife left. Very poor customer service and follow through. read more

To all my busy people out there, I am normally a clean freak but with travel for work, training for a marathon, and planning our wedding my fiance and I had no time to clean. I had never used a cleaning service before and was a little nervous so I decided to purchase one on You Swoop at a discounted rate just in case. I went we Nature Clean at first because I appreciate their commitment to being green. The first day they came I stayed home with the cleaner unsure what to expect. He had brought everything with him and was ready to clean. He did everything that I would do and then some. The solution they use to clean smells amazing and their vacuum was incredible. I then purchased another because I was happy with the service, and this is when I became a life time user of their service. Not only did they go above and beyond but Tony had found one of my diamond rings that I thought my cat had taken while cleaning out under our bed. Our house was spotless when I got home and it was more organized then it had been in months. He took the time to even clean and organize out from under the bed. I had never been more impressed with the service and I could never trust a company more than Nature Clean. I had already came to the conclusion that my ring was gone and they found it for me. Since then I have referred them to my friends and everyone has been incredibly happy with their service. They even came yesterday a week before our wedding, I can rest when I get home and focus on our wedding knowing that Nature Clean has prepared our house for our family visiting from out out town. I recommend their service to anyone that is busy but needs a trusted person to get in and clean their house. Tony and Janet are great and are even texting us excited for our wedding day with us! Thanks Nature Clean I appreciate your help and incredible service! From a clean home! read more

I have never used a cleaning service before and for it being the first time it was awesome!!! I called on a weekday to see if I could get lucky with getting someone to come out that weekend and thanks to Tony I did :) He said they didn't have people available for the weekend but because I was a new customer and wanted my business he would personally show up on Sunday to clean my place. To get an owner to come out and clean your place is excellent customer service. I have never heard of men cleaning a place but Tony and another young gentleman did a awesome job of cleaning my place and they left it smelling really nice. I especially loved the way he paid special attention to the smallest things that had to be cleaned and dusted to make sure our place was clean. I will definately be using them again! read more

We have had Nature Clean clean our place twice now and are pretty happy with them overall. We scheduled the first visit (with the aforementioned YouSwoop) for 6pm and they ended up hurrying through the cleaning so we weren't super happy with the thoroughness of the job. Things weren't left terribly dirty or anything, but I wouldn't have called it a "deep cleaning." They had actually called my wife to ask if they could start early, but we were at work, so it wasn't possible. It may have been better if they had been allowed the extra time, so we gave them a break. That said, when my wife answered honestly about our first experience, Toni took the situation seriously and came out personally to redo the first job. The second cleaning was vast improvement on the first and our kitchen and master bathroom are close to sparkling clean. Toni has a great attention to detail and focused on the things we weren't even thinking about like the tops of doors and under the oven (big surprise about the amount of dust next to gas burners). The staff was polite and professional both times they came. My perception of Toni is that he is honestly trying to improve his business through feedback and hard work. I sympathize with any company that uses a YouSwoop and doesn't know the onslaught that's coming to them. That is probably where most of the criticism comes from here. We will be using Nature Clean again. read more

My fiance and I were so happy when we got home! This place is the best! The reviews on Yelp that are not positive are not accurate, anytime a company participates in either a YouSwoop or Voucher like promotion, a lot of the time they cannot handle the difference in traffic in their business at once. That's what we have to believe the case was with the mixed reviews because Tony and his wife came over and cleaned the entire place for us. We could not believe how great of a job they did! And because we were newly engaged they gave it to us for free. My fiancee was worried about her mother coming in to town and we did not have time to clean up the apartment the way it needed to be cleaned for my future mother in law, but Tony and his wife took care of it all! When we came back we were very happy, they cleaned the windows we could not see clearly out of since we moved in, re-caulked the bath tub, and did an overall great job. The best part is, that I had a happy fiance and a happy future mother in law, the girls were proud, Nature Clean put the time back into our day, and were so nice about all of it. My fiancee even left a list of things she wanted to be done and trust me she is OCD... Tony completed everything on the list and more, leaving a funny note after. They are awesome and we will surely be using them again soon! read more

I started with a zero star review of Nature Clean because they wouldnt reply to my phone calls, messages, and they never picked up to answer their phone after a week of calling. Today i got a call from Tony, the owner- who made me happy and now i pumped up my review to A-OK. Excited to see how the cleaning goes.. ! read more

this will be the 1st of at least two reviews i will do on this company. i've used them once, and have another time slotted in the books for next month. the first time i used them i thought they did a pretty good job - although i wouldn't have described it as a "deep clean". anyway, i called again yesterday to use the 2nd of my youswoops that i purchased. the manager/owner seemed VERY interested in my first experience, although i did not initially offer it up - like i said - i was basically satisfied the first time. when i expressed a couple of my minor concerns with him, he very quickly offered to reserve my 2nd youswoop for a later date - and clean my apartment this next time free of charge. like any small company, there are bad apples that get in the way - and the owner is hoping to correct that. he has cleaned house (pun intended) and his remaining staff has been re-trained and higher expectations have been set. i am appreciative of the upcoming free cleaning. overall, the first time the place smelled clean - but not chemic-ally, and overall seemed like they did a pretty good job. (i live in a small studio.) there were some things that could have been done, take the trash out, wash the patio windows, etc. i can appreciate the owner's acknowledgment that he had some quality and staffing issues. he seems to be making huge strides to correct them, however. dont give up on them just yet. support local small businesses and rather than aim to put them out of business by nasty comments, try to help educate them on consumerism and what you expect. remember, the HUGE massive rich companies have a research and development department to handle this type of stuff. local businesses simply need community feedback to better their services. read more