ABSOLUTELY HORRIBLE CUSTOMER SERVICE AND POLICIES!!! STAY AWAY!! Two of my grow science cartridges blew up in my mouth and continued to push the liquid out. The first, I let it go bc it was less than a quarter. The second, I had more than half left and it not only blew up in my mouth, it continued to push the rest of the liquid out. So when I came in without the original packaging (bc I put it in the recycling) they said without the original packaging and with it being less than half full they would do anything for me! I said it was over half before it decided to blow up and the response was just a Im sorry nothing we can do. Absolutely ridiculous that they do NOT stand by their product or support their customers. I have spend thousands with them but this is absolutely the last time I will do business with them and you should take heed and not even come here. ESPECIALLY THOSE OF US WITH MAJOR ILLNESSES! DON'T WASTE YOUR PRECIOUS TIME HERE. read more

Nature Med - Cannabis Clinics Near Me - Tucson, Arizona

They are always there to help! They have amazing deals and make sure you get those when available. Definitely my home Dispo.

Love the amount of daily deals they have! If you can plan out coming on the days they have the deals you want you'll save A TON

Several years ago, when Johnny and Daniel were bud tenders, this was my go to dispo. At one point I even made staff a Kit Kat cake. Currently however, imo, the prices are far too high for the level of quality. I'm also highly disappointed that all the in-house strains are the same strains over and over again and while I don't always put a lot of emphasis on THC%, the majority of the % is routinely below 20% and many times under 15%. Furthermore, the preroll deal of 5 for $25 would be great...if the prerolls were actually 1gm like most dispos, instead of .6. And a lot of times, they're made from low tier flower. Other than for the occasional Jeeter, this place has sadly lost my repeat business. read more

Im a meidcal patient.. I checked in... And the receptionist screwed up her system to prioritize medical patients first. So I had to wait for 3 rec customers and another medical patient that checked in after me. So if your medical I'd go somewhere else. 0 stars!!!! read more

They couldn't care less about the medical patients and arrogantly say so when asked. I'll be finding another dispensary that actually cares about us! read more

Went in for my weekly Wednesday special and ordered online like usual. Got there only to be told that their website was wrong and that they would not honor what was on their website. Waited to go to the back to see what else they may have available and while back there the manager that told me they could not honor the website special gave that same website special to the people next to me at the cash registers whom she called by name. Talk about some really lousy customer service from a place that is overpriced for all their product. Save yourself some time and frustration drive a few extra miles and go it elsewhere. read more

Sometimes I'm pleased sometimes I'm pissed. The flower is always a disappointment. Don't even bother with the "top shelf" as it's no better. They seriously need to stop harvesting their bud so damn early. I'd rather you tell me you're out of bud than to sell me this and call it "top shelf." read more

Nature Med - "Top shelf?" - Cannabis Clinics Near Me - Tucson, Arizona

So I used to go a lot however if you spend your money here and they sell you faulty vapes because they do leak at times your are SOL every dispensary I've been too would make it right but not this one. Idk man before you waste your money and time cause it's HELLA far just know all your facts read more

I used to be a long time 2+ year customer spending 1-2k a month religiously until today, I will NEVER step foot in the place again, I made an online order and got a call to go over it as usual but after taking an uber there I was told only half my order was available when I explained that im disabled and in an uber could he help me fill the other half of the order, he looked at my like I was asking for the world and told me to go the the back of another huge line ( the point of online ordering is to avoid that and changes to online order shouldn't require waiting 30 minutes in line) when I said I was unhappy and would be leaving a review online his friend jumped in making me feel unsafe and possibly needing to defend myself, after 2 friends became involved I left the store and was accosted by the staffs 2 friends telling me they wouldn't accept ANDRE being talked to like that, needless to say the customer service sucks and they don't value repeat business but they also kick your ass if you talk back apparently even to disabled war veterans carrying service animals, Then I called the store to talk to the manager to ask why I was talked to like that and that call went even worse defending there right to assault me if they wish. Id give it negative ten stars if I could, read more

Used to be good place. It's absolute garbage now. If you like pre-rolls that are so prematurely rolled (so wet) that you smoke only paper, this place is for you. My god, this place has gone downhill. read more

Since recreational Marijuana passed, this company raised the prices %75. Their product was not worth it even before. The increase in the price, I would give it ZERO stars if that was an option, read more

The woman behind the counter demanded I have my passport, even though I have a valid Arizona Dept. of Health Services card! The next day I contacted the doctor who processed my health case, and he assured me I do NOT need my passport with me when purchasing from a pharmacy. Then I called Nature Med and talked to the manager, and he agreed I did NOT need my passport to purchase from them. The staff at Nature Med was uniformed, and this was a real inconvenience to me to spend the time and energy going there, to be unjustly turned away. I have been going to Botanica instead, and I love the staff there!!! read more

I had been a regular customer for 3 years, very happy with product and service. Then Covid happened and waiting outside for up to an hour in the middle of a monsoonless hell of a summer is not feasible. They also remodeled the inside taking away approximately 30% of the inside waiting area, forcing even more people to wait outside. Pre-ordering does no good, they don't do curbside pickup. I won't be back again, sadly. read more

Nature Med was one of the first dispensaries our family has been regulars at for around 6 years now. However ever since the COVID-19 they have completely lost their minds. The longest waits, inconvenient standing in the sun, specials always change, the list goes on. Today I was told after placing my order and standing in the sun for an hour that they are not doing the happy hour specials due to covid. Hmmm. What a rip off, I know they aren't hurting for business because of the virus, the lines are always at least 10-15 people deep and never does anyone move with urgency. That's alright, everyone else still has specials and are coming out with MORE SPECIALS to help the patients during this time. Maybe nature Med employees should visit other locations to see how it's done. Any of them. read more

Friendly, professional staff & good selection! Great daily specials. Convenient location right off the fwy! Jacob is great. read more

I have been going to Nature Med for 2 years and have been pleased with the product and service. Today however I ordered online and when I picked it up I asked to add a battery. The young lady said she couldn't add anything because of the number of orders they have to fill. I pointed out that in the past I've waited a long while to pay for my order and the person doing the checkouts allowed folks to add. I asked for the manager but a man came out and said the manager Matt told him to come and tell me they can't add anything and if he came out, he'd say the same thing. This man said they've NEVER been allowed to add anything which is a lie because she said she can't add because of the number of orders and it's been done over and over again over the last year as I waited to pick up my order. I could also hear this man say something negative about me as another customer said "I love you guys". I know I became hot trying to understand the inconsistencies but it appears customer service has declined here and the mgr didn't care enough to talk to me. read more

I came in to get a cart. The First Lady who helped me charged me $40 plus the card fee. I was fine with it but had to get cash. A friend spotted me $5 and some other lady was super rude and snappy and told him he needed to give her his ID when she could've done it way more professionally. The guy who ended up checking me out charged me $30 after a discount I was eligible for. He's the only reason this place got my business cuz I almost cancelled my order. read more

Totally love this place! Great people and products! Only problem is the long wait lines due to Covid. You need to figure out a faster process after all if Chic fil a can do it so can you! read more

Excellent customer service always do there best to please customers! Gets busy and they keep up the steady pace ! Most frequently visited place for me ! read more

Nature Med - Cannabis Clinics Near Me - Tucson, Arizona

Made the drive out to this over priced dispo since it was the only one open. Only to get there and have them require me to wear a mask inside. Sorry its against my religion to wear a mask so i had to turn around and go home without product. They need to make it so product is available to rec patients who can't wear masks. read more

staff are under trained they told me my id was expired even though it wasn't and they couldn't serv me because of it but here's the thing i have a medical card that's also not expired I tried telling the lady at the front that but she would not listen I very highly recommend going else where I went to Botanica the same day and they served me right away with no issues read more

Although the selection is great you will be here all day just to purchase. The express window is only express if the person working cares. They take to long it's ridiculous. read more

Nature's Med Dispensary Ina Rd. I read the review this place is like the Trailer Park Dispensary Of Tucson. So I went there to Judge for Myself. I bought 1/4oz Marked Indica $55.00. I took it Home and It is Not Indica. Not even a decent Sativa. I wasted $55.00 and I am on a fixed income. $55.00 Means a lot to me. Take My Advice. If You Buy Medical Marijuana? Do not Buy it at Nature's Med Ina Rd. They Mark The Marijuana Indica and When You Get It Home and smoke it. It is Sativa. Shop any Dispensary Besides Natur's Med. I will not waste my money again here. Don't Throw Your Money Away Here! read more

MEDICAL PATIENT CARE "DEAD" Not only are you treated like fresh poop by every single bud specialist this place is definitely not on the cutting edge nor educated on products in house much less any other brands. DON'T WASTE YOUR MONEY or time they are famous for messing up every order whether it's delivery, pickup or phone order.. there is no system in place to make it easy for medical patients. Rec and MEDICAL are treated the same.. WOW! So why get a medical card? I've spoke to several managers to let it be known that I'm having multiple issues with my orders and communication. Sam, Eric and AJ have promised better service time after time.. They say all the rights things once you had over the cash and bye bye LOYALY.. Today, on 4-20-21 I called into at 8AM right when they opened to place my delivery order since it's first come first serve on delivery with ONLY 5 slots for the day damn right I called at 8am once they opened. More than one product was wrong and they SOLD out of half my order on my delivery OMG this is it for me. No more money or business from me.! I will go out of my way to share all details of why I do NOT support this business who is okay with their clients being mistreated and not VALUED! AJ the manager YELLED at me on the phone as I was explaining what happened with my order only to tell me OKAY, what do you want I'm starting a whole new order :( Me, WHAT? cause whoever took your order got it wrong and we're out of half your order blah blah blah so yup.. that's how they treated me after shelling out $200+ every two weeks. Why, I stayed so long.. closest dispensary to Marana. Worth the extra trip at this point. Bloom here I come.. I've heard great things and everyone is super awesome nice human beings! SHAME ON YOU NATURE MED! read more

Awful customer service , did a curbside order , was an issue with my order. Asked if I could come inside , I informed them i had my 3 year old son with me , they told me to leave him in the car with it running cause kids are not allowed in ???????? like seriously read more

Absolutely the best place in town. Employees are very helpful and you can't bet the prices ! lol

Overall a good place, and friendly staff, but quantities/weights vary greatly on pre roll. Additionally, I like to recommend an ideal.. HIGH NOON SPECIALS..in addition to 420would be awesome. Less traffic in and out of store. read more

This is my second favorite dispensary. I always have a great experience here. They have amazing daily deals and their staff is VERY knowledgeable and kind. I wish I lived closer to it because I'd be there every week. If you're a new card holder, make this place one of your first stops! Never had a bad shopping experience. The bud is great. Their vape deals I come across randomly are always great too! Seriously check this place out. read more

received a text at 10:59 on saturday morning advertising bogo on edible. drove 55 minutes to store only to have the gentelman in the loby say "sorry, my mistake, the special was yesterday". i think it was a deliberate bait and switch. read more

Avoid this place like the plague, horrible service, super long wait times, untrained & unorganized run place, I hope another one opens up soon around this area so this place learns how to run it smoothly. read more

First time in and I was treated with respect, very knowledgeable girl who helped me with my selection. This will be my go to place for my medical marijuana. read more

There is never any consistency here, and the staff is slower than molasses! Check your receipts because they always over charge what you see online. If you call in an order, plan on an extra 20 minutes AT LEAST when you get there!!! This place is a nightmare for time and efficiency!! read more

I was recently sold expired topical but didn't know until I opened it to see it was the wrong color and only then noticed the box indicated it was produced in 2017. Upon trying to return it for either an exchange or return, I was denied. I fully understand at the many reasons why dispensary sales should be final. However, if, as your name indicates, you are providing medical products, you have an obligation to ensure those products are safe to the limited degree that is in your control, i.e. that they are current. Knowingly selling products that are expired is inherently unsafe. A pharmacy cannot sell expired medications and this dispensary, if they claim to be providing medical products, should similarly not be allowed to get away with it. No one should feel medically safe applying a product to their skin that was made 3 years ago and is turned color drastically and and yet this company could care less that they are putting people's health in danger by not monitoring what they sell. read more

Not a bad place or a bad staff... just really bad wait times are outrageous. You even have to wait in line for a pick up order!

Not impressed by this place. Customer service from the budtenders was always subpar and they were never helpful, willing to offer suggestions, or friendly. They seemed like they couldn't wait to get you out of there and the next person in. I've also gotten overcharged here. Even after the debit fee the price I was charged still didn't add up (where did my extra money go, and to whom?). Product was okay but nothing special. I won't be coming back here again. read more

If I could put 0 stars I would! Product is Garbage almost as bad as the service there!!! Waited 1hr for 3 grams while 15 people came in got served and left before I was even told my subtotal. WORST DISPENSARY IN ALL OF ARIZONA HANDS DOWN!!!! Won't spend another dollar here! Shitty product even worse service. Do not recommend to anyone!! read more

Having an experienced cannabis RN strikes me as a great resource for pts. Especially, the puzzling world of dosage... Staff is lovely, particularly the long haired young man who made very helpful..read economical...suggestions. I will call to make RN appt, thank you! Great selection, love the drive. read more

I love Mario he knows his business they have been struggling since his pandemic but the overall product is good they just need to work out their kinks as far as getting the product to the patients faster read more

I have a friend that I have taken here several times to get some medicinal assistance and boy has it helped this friend of mine!! ALL of the people that work here are great but CJ goes even above and beyond that. I have heard both for and against the use of cannabis but have seen great improvements in my friend after the use of this for several months. read more