My husband's grandmother gave some beautiful diamond jewelry. The pieces, however, were of the…read morestyle from the 70's. I brought these six diamonds and a sapphire to Oscar. We discussed design ideas, but I left the decision to him. When I met Oscar at his shop the next time I was in Dallas, he presented his creation to me. I was moved to tears. Never had I imagined such a perfect ring. Thank you do much for your patience and workmanship. I wear my ring everyday.

I never really thought about needing a jeweler, but having someone you can trust, who isn't a big…read morechain in the mall makes a huge difference. Custom Color has repaired jewelry for me, helped restore a family ring, and made a custom pendant from scratch after I'd looked for one everywhere! My husband even had them carve a message into my wedding ring which makes me smile every time I see it. I first found Custom Color years ago from a friend who'd gotten a class ring for her husband who had completed his degree later in life and she wanted to commemorate it. It feels awesome to have someone who does great work I can trust.

Great, secure showroom, lots of unique beautiful jewelry!!! I went to have repairs on a loose…read morediamond on my wedding ring, he suggested adding more prong to secure it better it looks great and hasn't had issues since. He did a great job actually improved it by adding additional prong. Redid some stones on my husband's ring as well. Excellent customer service!

Did a great job resizing and polishing my ring. Fast service too. Hidden gem in Planoread more

I was in search of an honest, reputable jeweler store to resize my wedding band and engagement…read morering. I really love my ring and it was hard finding a place I felt I could trust. Thanks to Yelp, I visited their store a few weeks ago. It is actually a really pretty store inside- quite different than how it looks from the exterior. An employee named Riley greeted me and we sat down to talk about my jewelry needs. I noticed another female employee holding a sleepy baby boy, so of course, I had to talk to him! The mother explained that this company has been in business for over 40 years. FORTY! She is actually the granddaughter in law to the owners. I love how it is a family run business that obviously provides great service to be in business for so long. They explained the process to resize the ring and were transparent about pricing since they would have to separate my rings that were soldered together to be resized. I was able to pick up my ring today and it fits perfectly! They cleaned it up nicely and also checked the diamond prongs. I love being able to wear my ring again! Thank you, Gold N Carats! I will definitely return and refer others to you!

After a frustrating experience with a well-known retail jewelry store chain that overcharged me and…read morecouldn't properly repair my bracelet, I was so happy to find Gold and Carats. From the moment I met Riley, her kindness, professionalism, and expertise were evident from the start. She took the time to help, and the repair turned out beautifully. More than fixing my bracelet, she turned a disappointing situation into a positive experience.

Abraham has worked on half a dozen of my watches. He has always done an excellent job -- at a fair…read moreprice no less. I'm glad I discovered his shop.

Wonderful local gem of a homie place. The proprietor is good hearted and has a true craftsman's…read moreshop.

Great honest business with high quality jewelry repair for a good price, the couple that own It did…read morean amazing job getting my girlfriends ring fixed in less than two hours when It was completely snapped in half for a good price 10/10 would recommend.

Super talented and experienced jeweler who is always honest and up front about things. Reasonably…read morepriced and very fast work as well, offering same day repair service on the pieces I have taken there.

If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come…read moreacross Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics.

I've known them for 11 years and have done several repairs and custom pieces with them over the…read moreyears. Always a great experience. They're honest, reliable, and you can truly trust them with your jewelry. Everything was done on time and with a lot of attention to detail. If you're looking for a jeweler you can count on for repairs or custom work, this is the place. Highly recommend.

AMAZING CRAFTSMANSHIP! And fantastic rapport with customers! I cannot recommend Custom Jewelers of…read moreRichardson enough! This business is a family legacy and woman owned! I had a custom engagement ring made for my fiancé, and I felt very safe and respected by the owners and her family. A big shoutout to Julie the owner for making my vision come to life just through looking at the sketches I gave them. My fiancé's engagement ring came out even better than I imagined! Lesbian friendly! I'm calling on my local LGBTQ+ community to support these amazing jewelers and metalsmiths!

Oh My I can't believe I forgot to review this awesome place!!! This place is well decorated, well…read morelit, clean, stylish, nice show cases and has a great ambience to it. Chau and his family are amazing.... when I was unable to make it back to pick up my jewelry Chau reached out to make sure all was well. He also reassured me that whenever I was ready my stuff was finished. when I tell you that I am hard on my jewelry it's an understatement lol. I came in with 2 broken chain, pink diamond tennis bracelet, 1 broken ring and 1 smashed ring I don't know how it happened... They were very polite, honest and very reasonable pricing. I have no complaints about my service or the repairs made to my jewelry. They took great care of my items. I was given an estimate and a time frame that was great. Their commitment to customer service and satisfaction was very appreciative. I will return and I do recommend them to family and friends.

Great little gem of a find! We love to support Local family owned business whenever possible. I…read morebrought my ring in to get sized and they did a wonderful job, comes back perfect , they clean and polished it and it looks brand new! The price for the repair is reasonable. They also have a great variety of jewelry selections from what I see. Would definitely recommend!