I am beyond disappointed with my experience at VCA Buffalo Ridge Animal Hospital…read more I called because I had concerns about my pet and needed guidance on getting her seen. This was not a major request. If the answer was simply, "Your pet needs to be seen by the doctor," that would have been completely fine. Instead, I was treated rudely, my call was disconnected without explanation, and I was left feeling dismissed and upset. When I later spoke with the manager, Nicole, I was told that she had listened to the recording and that I had been "out of line." I strongly disagree with that characterization. I was not rude or disrespectful. I was a concerned pet owner trying to get help for my animal. What is most upsetting is that it felt like there was more interest in arguing with me than in focusing on getting care for my pet. The entire situation felt unnecessary and petty. A simple conversation and an appointment could have resolved everything. I left the interaction feeling as though Nicole was trying to punish me over a disagreement rather than help my dog, and unfortunately, the one who suffered from that approach was my pet. Pet owners call veterinarians because they are worried about their animals and need help, not to be made to feel like an inconvenience or to be put in the middle of an argument. Because of how I was treated, I will be taking my pets elsewhere and have requested to end my relationship with this hospital. Beware: If you are looking for compassionate, customer-focused care during a stressful situation with your pet, this was not my experience.

Dr. Sexton is not only an excellent vet, he's also very nice to deal with. I had two vets refuse to…read moreoperate on my dog, with cancer, because of his heart issues. Dr. Sexton said he would, he did, and it was successful. I will always be grateful for the extra time he gave me with my boy.

They were amazing when it came to my step dad's dog Lucy. We had lost my step dad just a few months…read moreprior and I spent thousands trying to keep her alive, only to come home from work to find she had passed on. My spouse brought her to natures pet loss for me, and since I couldn't come to pick anything out for her, the owner personally texted me and made sure I was able to pick everything out, and kept me updated. Saturday I ended up having to put my shepherd down, and called natures pet loss to find a time to bring his body in, and she answered right away even though it was past 10 at night and met me first thing Sunday morning. The vet that I went to to put him down left me with a very traumatic experience, but natures pet loss really helped me through that. She let me know she was formerly in the medical field, and talked me through everything in terms that I as a nursing student understood a lot more; and gave me advise for if I ever have to go through it again. She even walked me through how to make a shadow box to put his paw print in. She helped me with getting him out of the car, and let me continue to say goodbye and grieve for as long as I needed to. I am so so grateful for them, and all of their help with navigating this difficult time. I will never again do a fire cremation, and will continue to bring my pets to them, and it gives me peace of mind that I know that I am getting my pet back, and only pet pet back

My best friend put her cat down today and chose not to use Nature's Pet Loss, which is well within…read moreher right. She was nice enough to let them know she took a different route, and they bullied and guilt tripped her. "Sorry for your loss" was all that needed to be said if anything at all after her initial message, instead my best friend who was already heart broken by her cats aggressive mammary cancer, was shamed. Im not including the entire conversation, just the first few unnecessary messages. You dont even know what route she decided to take at all. Cremation may not even be the choice she made, which is none of your business. Gross behavior by someone who deals with such delicate clientele.

Paws Animal Hospital in The Villages, Florida has a caring and ample staff, including…read moreveterinarians. I would like to praise Angelica for her excellent phone support during a recent uneasy moment when my dog ate something potentially toxic. At the time, I was extremely anxious, but Angelica calmed me and explained the potential symptoms and emergency procedures, preventing an unnecessary emergency vet visit and saving me hundreds of dollars. I appreciate the staff's genuine care and concern. Thank you, Angelica, as you have shown that clients can trust Paws Animal Hospital for compassionate and expert animal healthcare services.

BE CAREFUL WITH YOU PETS AND THE MEDICATIONS GIVEN…read more We brought our family dog in for a cough and sneeze. They gave us 2 medications, an antibiotic and something for the cough. The following day (AFTER) we had already given our dog some of the medications, we were called and were told that the medication bottle given to us had the wrong label. Luckily, the medication in the bottle was accurate, however the name listed on the bottle was Benadryl but it was actually a controlled opioid-like substance. THIS IS A GROSS MISTAKE. On top of it they asked us to return to get the label fixed and then proceeded to try and charge us the difference in the medication cost... What a poorly run facility. We are lucky they even gave us the right medication at all, this type of negligence could be disastrous. If taking your dogs here be warned and i would triple check with the vet themselves on what should be prescribed, make sure it matches the name given by the front desk staff, and don't be afraid to question everything because clearly it's needed.

Definitely would recommend this establishment if you need to have your pet cremated. Losing your…read morebeloved pet is hard. I spoke with April on the phone and in person at their Gainesville location. She was professional and compassionate. You could tell that she cared and she put you at ease. Thank you!!

I want to thank Crevasse's Pet Cremation services for taking such good care of Kabuki's final…read morejourney. I had her for 13 years and losing her at the holidays was crushing beyond words. I live alone but for my cats, happily so, and so losing a member of my household - especially such a simple, happy, funny one - was horrific. Ash and the team at Crevasse's took the time to know us as a family, to understand what my wishes for her were, and to know me as a person. I never felt condescended to or coddled. They met me where I was. It meant I was able to grieve in peace with full knowledge that I didn't need to be afraid of what was happening to her. She was taken from me with reverence and respect, they offered to have the Tibetan Book of the Dead playing as they cared for her (they learned I'm Buddhist during consultation), and they treated her earthly remains and my feelings with absolute care.

Wayne made us feel like our pet was the most special creature on this planet!! We live in Orlando &…read moredrove about an hour to Gentle Goodbyes once we heard aquamation is better for the environment & you receive more of the remains. His studio is in an inconspicuous industrial park. Parking was easy. His office isn't full of frills because Wayne himself is the real deal. He greeted us immediately & escorted us to a back private room to say our final goodbyes to our cat's furry form. The checkout process & selection of services was so easy & Wayne was so patient. He constantly wanted to make sure we were comfortable with the process & our choices. He called us a week later & we were able to coordinate a time to pick up. We were running 30 minutes late & he was so nice & understanding. We purchased our own urn, but he had options to purchase there if you wish. He offered to transfer the remains in the back in case we were uncomfortable. We opted to do it with him & the remains had a sweet tag that Wayne said was on our baby during the entire process. I work within the animal community in Central Florida & I've since recommended his services to anyone who has lost a furry friend!

I brought my cat here because of the reviews and felt like my wishes were heard and understood…read moreuntil I picked up his remains and was disappointed in what I was given. During the interview process, I requested some of my cats fur. This was the most important thing to me. I was willing to give a little baggy for it but I was presented with a vile that would be used for fur collection. My daughter and I made it clear that we wanted as much fur as he could get in the vile. I was given back a pinch of fur that covered a 1/4 of the vile. While driving home, I had to pull over on the side of the road for two hours because I was crying while explaining to my daughter how much he gave me of my cats fur. When my daughter reached out to ask why no more fur was given he was very defensive and told her that he wasn't given specific instruction on how much fur to get. I also requested a nose and paw print, which turned out awful. He upgraded the box that the remains came in most likely out of guilt because he did not give me other things I asked for. In the end he just packed up my cat and all the disappointment I paid for in a bag and sent me on my way.

Last week I said good-bye to my dear friend of 14 years. She'd been ill for the last 10 months, but…read moreher rapid decline in only a couple of days was shocking. Because it was so sudden I hadn't researched crematoriums or other options. The vet, who was terrific, said my love would go to a local crematory of which he thought highly. Over the weekend I read the reviews and was horrified by other pet owners' stories - mix-ups of their pets with others, communal cremations (dogs, cats, birds - you get a little bit of all of them), and disrespectful treatment of their loved ones, among other situations. (I've since hear further horror stories.) Thanks to the power of the internet I found Pine Castle Pet Cremation. I called on Saturday, not really expecting an answer - and almost immediately was speaking with the owner, Terry. I immediately felt reassured that this was where my girl should be. Because of the weekend and my vet's office being closed, nothing had happened to my sweetie. When the office opened Monday morning I was there to pick her up and take her to Terry's location. As kind and gentle in person as he was on the phone, he explained the process - offering as little or as much detail as I wanted. Totally dignified from when I arrived until I left a few hours later with my girl. She's home, and I know it's her, and I can rest easy. Losing someone special is incredibly painful. Dealing with the aftermath should be. Fortunately for me, Terry at Pine Castle Pet Cremation facilitated a peaceful resolution compared with what might have been. Thanks so very much for your kindness.

The owner here was so helpful, accommodating and kind. He was willing to be available whenever…read morenecessary, even after a long trip he was just on. He has the heart of a saint. I would recommend this person to anyone who needs cremation services for their pet.

When our kitty passed, we contacted Josh with Cherished Pets by Watts in San Mateo,FL. The…read morecremation service he provided was way beyond our expectations. he was respectful to our kitty and us. he allowed me to place our beloved kitty in the furnace, which for me was my way of being there for our kitty until the very end. I highly recommend him and the business to everyone.

From the owner: Cherished Pets by Watts provides compassionate and professional pet cremation services to help…read morefamilies honor their beloved companions. We offer home and veterinary pickup, private cremation, and a wide range of memorial products, including urns and keepsakes. With over 30 years of trusted service, we take pride in supporting families during a difficult time. Our dedication to quality, care, and personalized service sets us apart. Let us help you honor the life and memory of your cherished pet with dignity and respect. We proudly serve all the communities in Flagler, Volusia, Putnam, Saint Johns, Clay, Duval, and Marion counties, including cities such as Palm Coast, Flagler Beach, Daytona Beach, Ormond Beach, Saint Augustine, Palatka.