Contacted Naturescape for information on their services - excellent customer service - explained their process and different plans. Signed up immediately - have had two applications so far and I'm completely satisfied. I would highly recommend their services to anyone looking for a lawn care company. read more

We used a well known competitor of Naturescape for several years. We switched to Naturescape for the years of 2023 thru 2025 years. Totaling three years of service. First year was amazing service. The lawn and trees looked great. Year two rolled around and there was definitely a drop in quality. Last year in 2025 was the last time we used the service. The lawn was awful. We called and complained to office requesting retreatment multiple times in 2025. My house security cameras caught the lawn guys not even going in our back yard to treat the lawn. The manager scoffed at our complaints and said his guys are fast and he knows they wouldn't skip parts of the yard. We had proof of the corner cutting! We refused to renew service in 2026. Then to add insult to poor service we were charged for a grub treatment service we never knew about from May of 2025. We always paid for service upfront for the year as there is a good discount in paying all upfront. Then we get a collection bill for an unpaid service from May of 2025? No communication beyond renew with us! We paid again for service we never got just to make Naturescape go away. I warn customers to track and monitor all communication and treatment times as there is shady (pun intended) practice going on with the treatment service. read more

I called Netscape regarding the application of my grub control service. They were very responsive, sending a technician the very next day. I am very pleased with the office staff, technicians and quality of service. read more

We had been customers for at least 15 years. Naturescape had really good service and quality and was the best price. Call today asking to renew my service with a 100 dollar price increase , stating "Human Error" and a square footage change. Complete BS. Will no longer use them. I would have been fine with a small increase. Was between 150 and 200 for a decade. Last year was 225. Increase to 335 because of some BS "Human Error"? I don't think so, Ill do it myself read more

Had the lawn aeration service completed recently. When I arrived home, I noticed that there were minimal plugs taken from the lawn. Did some research which revealed that most aeration machines need to make multiple passes over the lawn to optimize the aeration. Called Naturescape and was advised that they only provide a one pass service. My response was that in their marketing materials it never refers to a one pass aeration. Based on the misleading marketing, I would not suggest using Naturescape lawn aeration service. read more

A disaster from the beginning! Our grass was long and they cut it and the mower height was to tall. Needed to be cut 2 days later and we called and they came 2 1/2 weeks later. He cut and left clumps like a farm field and weed wacking was done horribly. We complained and they came back at 830 pm almost dark. Our neighbors complained about them to us. Who cuts a grass in the dark! Unprofessional idiots! We canceled their service after that incident. My wife just noticed our gate to backyard that we don't use as much. The fence board was ripped off and the post has to big gouges ripped out of it. Called the Janesville office to report this and nobody has called us back. Stay away from these morons!!​ read more

My dad contracted this company and in two years his lawn was ruined. They did the mowing and the fertilizer applications. So, when my dad canceled the service Joe (the manager) called him and set up an appointment to come out and take a look at the lawn. Sleepy Joe never showed. I wish I would of taken photos of my dads lawn when I was just there to visit. Last year, the guy who cut the grass cut it way to low and the applicator should have seen that and communicated to the grass cutter that the grass needed to be at a longer length. DO NOT USE THIS COMPANY!!!!!!!!! Update: 04/29/21 So the knuckleheads at Naturescape contacted me via email saying they wanted to make things right, and never followed through with any additional follow up. Crooks, Crooks, Crooks... Unfortunately my dad isn't one to pursue legal action against a company like this, I wouldn't hesitate if it was my lawn! read more

I have been a client of naturescape for about 15 years , my lawn is weed free and thick, very happy with the service always call the day before service. Highly recommend read more

My goal in this review is to be as fair as I can be considering the circumstances. Prior to living in my home the previous owners were not as obsessed with their lawn as I am. I had MANY weeds, a poor mix or bluegrass & ryegrass, and poor soil quality. The yard got little light and I had to do much seeding in the first year in the home. I hired Naturescape in the 2nd year of being in the home. It started fine but then got worse. I was very pleased with the mosquito treatments, but the lawn treatments were spotty. Large sections of the lawn would grow faster than others and in one treatment some areas of my lawn received too much fertilizer and killed some grass. It was at this point that I realized what kind of company I was dealing with. When I expressed my concern they tried to convince me that my lawn was in bad shape rather than take ownership of the issues. Management didn't call me back for 10 days. I only spoke with them after I called for follow-up. Things got a little better at this point until I wanted to schedule the remainder of my services for the late summer / early fall. I was hopeful that I could get things scheduled in the ideal order for an aeration and over-seeding without being impacted by the fertilizer treatments. Unfortunately, this is where Naturescape dropped the ball completely. They told me that I could have services done in the order I wanted them to, but for some reason, this didn't happen. In fact, everything was expedited. I received my aeration a month before I wanted it. And the process did damage to a couple of areas of my lawn that I was in the process of growing new seed. After this, I decided to just cut my losses and move on. I called and cancelled my services for the remainder of the season. A week later they were back at my home and treating my lawn for a service that I had just cancelled. Luckily I was planning on applying my own treatment that weekend. If they had come the next week my entire lawn would have died. The staff was very nice in reviewing my concern and making sure that I wouldn't be charged for the service, but it still doesn't change the fact that a disconnect between the office and the techs in the field doing the work exists. In summary - if you are the kind of person that wants an average lawn, that will be free of most weeks, and be in pretty good shape most of the year you could probably use NatureScape. I am someone with a lawn that has a complex history and has VERY his expectations for what a lawn should be. As a result of this, Naturescape gets 2 stars. read more

My awn looks much better the past few years since NatureScape has been treating it. Thanks Property number 199359 read more

I hired them to aerate my lawn and even though the underground dog fence was clearly marked with training flags, that were installed by the fence company, they still managed to drive right through it in three separate places, cutting the fence at each point. read more

Not very happy with them. They took over the lawn care and destroyed my lawn in one year. They do not inform you about grubs or fungus until after it occurs. They are not proactive and will not take responsibility. The district manager pretty much said his people were not doing their job and did not offer any solutions to the problem. read more

If I could give this company a zero rating, I would. We switched from TrueGreen to NatureScape, we pre-paid for a seasons services. Cost had everything to do with the switch. They were offering services that were hundreds of dollars cheaper than the competitors in our area. I can tell you that we have had nothing but issues with this company. We had our 1st lawn application done at the end of March/early April, then nothing happened. They didn't show up for the 2nd application until I placed multiple calls and sent an email which went unanswered. We still have not received our 3rd application (which has been pre-paid). I called NatureScape on July 13th to complain yet again about our services and to let them know that the weeds are out of control in our yard. I was told that they would expedite services and someone would be out within the week. Guess what? NO ONE showed up, or at least called to tell us that our services would be delayed. I phoned again today and spoke with the same customer service rep and let her know that we had still not received services. She let me know that there would be a crew out in our area THIS week on Thursday and that she would have a service coordinator call me...Should I hold my breathe? Services are ridiculous, subpar communication and a complete let down. We will be seeking services elsewhere next season. I am also going to be filing a complaint with the Better business bureau. I just want my services done or a refund of my money!! Buyer beware! * As of 7/25/17 this company has made no contact on trying to resolve the issues with my lawn. I did file a formal complaint with the BBB yesterday. * 7/26/17 There's has been no contact made by corporate or by the scheduling coordinator that I was told would be calling. This company is a joke. read more