La experiencia comenzó como una placentera, los aperitivos estuvieron exquisitos. Luego, nos tuvieron como una 1hr o + esperando por la comida. Cosa que entiendo, ya que ese día habían graduaciones y muchas familias salen a comer, nos dijeron que por la mañana había sido igual. Entonces, si ya le había pasado por la mañana, y saben que son dos sesiones de graduaciones, ¿por qué no activaron más personal para servir?
En fin, llegó la comida y después de tanta espera no cumplió con las expectativas. PERO lo PEOR DE LA NOCHE ocurrió al llegar al momento de pedir el postre. Sabía exactamente lo que quería, lo llevaba pensando toda a tarde.
Iba a pedir un cheescake frito, pues voy a pedirlo y le pregunto al mesero que si podía pedirlo con chocolate por encima, y el Sr. de muy mala forma y malcriado me dice "Si alteramos nuestra receta, y no te gusta vamos a tener que cobrártelo. Te estoy advirtiendo de la política del restaurante." O sea, ¿cual receta? le pregunté si era que el cheescake estaba relleno de guayaba que ahi entendía si iba a saber malo, pero me dijo que no. Si se lo estaba pidiendo de esa manera, es porque lo he probado anteriormente y CLARAMENTE sé que me gusta así. Y ven acá, ¿si lo pedía con guayaba no me lo iba a cobrar? NO ENTIENDO
Perdió una venta en ese plato, y unos clientes que podían convertirse en potenciales recurrentes.
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The experience started as a pleasant one, appetizers were delicious. Then, they had us waiting 1h or + for food. Which I understand, because that day a graduation had occurred and many families go out to eat, they told us that morning had been full also. So if it had happened in the morning, and they know that there are two sessions of graduations, why they did not activate more staff to serve?
Anyway, the food arrived and after waiting so long it failed to meet expectations. BUT the WORST of the NIGHT occurred upon arrival at the time of ordering dessert. I knew exactly what I wanted, I had been thinking about it all through dinner.
I was going to ask for a fried cheescake, so I ask for it and asked the waiter if I could order it with chocolate on top, and the waiter, in a very bad mood and bratty says "If we alter our recipe, and you do not like we are going to have to charge you for it. I'm warning you about the restaurant policy. " So, what recipe? I asked if the cheescake was stuffed with guava, there I understand that it would have definitely been bad, but he said no. If I was asking for it that way, it's because I've tried it before and CLEARLY know I like that. And come here, if I asked him for guava, was he not going to charge? I DO NOT UNDERSTAND
He lost a sale on that plate, and clients who could become potential recurrent. read more
