Single-family rental homes: An interesting concept that COULD work, it just does not work well at Nautical Point!
The ONLY reason I am giving Nautical Point three stars is because the staff are amazing! The leasing and permanent maintenance staff are incredibly trustworthy, friendly, and professional.
The houses, while overpriced, are nice and mostly comfortable.
If I were just reviewing Nautical Point's parent company and its customer serivce, then I would give them 1 star. In fact, while I want to renew my lease here, I will not because of the parent company. They make it virtually impossible to have a pleasant experience in this neighborhood--and certainly not at the prices that they charge. The biggest headaches in my time here include:
I've had to make multiple maintenance requests for a bunch of issues (to include removal of black mold), most of which were answered in a timely manner. The maintenance requests that took the longest to see reults on required action by the parent company to subcontract with outside entities. These issues may or may not get fixed within the first three months of making the initial maitenance request.
If a tenant wants to make a request to shift a lease with more than two months remaining, then it is declained by the unrelenting and unflexible parent company. Who needs unrelenting non-flexibility in this economy with so many other options?!
Single family rental homes that function like apartments are only as good as the parent company than runs them. There is no difference between Nautical Point and any other apartment complex, except the absorbent prices... and all of the headaches that subcontractors bring.
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