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    Nave Jay H DDS

    4.0 (1 review)

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    1 year ago

    I do recommend this business ( Family Dental ), Very nice welcoming environment. Great Staff and trusted.

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    Aspen Dental - Easton, MD

    Aspen Dental - Easton, MD

    1.5(17 reviews)
    15.0 mi

    Stay away from this money hungry place! I have dental insurance and I made sure they were in…read morenetwork before I made any appointments. They submitted the estimate to my insurance for $2500. The negotiated fee is $1050 from MetLife. I am responsible for some expenses not covered by my insurance but Aspen said I would have to pay the $2500. I canceled the rest of my work and will be going elsewhere! Obviously they know nothing about how insurance works. No one answers the phone and don't bother leaving messages, no one calls back!!!!

    I want to preface this that I know customer service people deal with a lot of shit. I am pleasant…read moreand nice to them because I know their job is hard. People are angry and upset and it sucks to be yelled at. BUT when someone like me comes in with a smile and polite, reasonable questions and they act like they want me to just shut up and leave them alone? I'm sorry, but that is your job. And my questions aren't stupid. When I'm paying hundreds of dollars (UP FRONT), I do want to know why. I have had an AWFUL experience at Aspen Dental. I'm wondering if their google reviews were paid bots because I can't imagine anyone raving about this place. First of all, their front office staff SUCK. They look at you and treat you with such contempt that you would even dare to bother them with checking in or asking any questions. Any question I asked made her look at me like I was the biggest idiot in the world and was simply wasting her time by existing. Background: I came in for tooth sensitivity after a crown was placed (by them) months ago. I go to check in, and the receptionist tells me my visit will be $150 - before I am even seen. This is all PREPAYMENT. Personally, I don't understand how they can tell me how much my visit will be if the dentist hasn't even looked in my mouth to tell me what I will need to do. I digress. I then ask why it will cost that much, as insurance should cover it. She answers, annoyedly, "for X-rays". I tell her I had X-rays just a few months prior during my previous appointment and would like to opt out. She stares at me, sooooo annoyed that I DARE not just shut up and give her my credit card. She looks over to another receptionist, silently waiting for the receptionist to feel her eyes on her and turn around. It was so awkward. She didn't even ask the other receptionist for help, she literally just stared at her back until she turned around. The other receptionist finally noticed and said, no, it's not 150 for X-rays, it's 107 for an appointment. I once again said insurance should cover it, and they once again dismissed me saying I was wrong. I felt MAJORLY judged and awful about even asking, so I finally handed over my credit card against my better judgement. After sitting down in the waiting room, I got the courage to walk up and tell her I really think there has been a mistake. I have my insurance information right here if she wants to look at it. Once again, nope, I'm an idiot. I ask for an itemized receipt and she looks at me like she wishes I would drop dead right in front of her. She gives me the most confusing receipt in the world from ALL of my visits ever to the dentist, not just this one. I sit down to read it, and finally decide to trust my gut and cancel my appointment. I go up to cancel and tell her I would like my money back and to cancel my appointment because I am uncomfortable with the situation as it should be covered by my insurance. I told her I would like to sort out things with my insurance before I pay that price. She cancels and tells me I will see a return in 5 business days. Whatever, awful experience but I leave. Now it has been over 2 weeks since I requested my money back. Nothing back. I call and each time they tell me they have to wait for their manager to come in to do anything about it. I ask when their manager will come in and they say they can't give out that information. Bruh. I never make reviews like this, but I am at my wits end. They don't even ask for my name when I call. That's how little they care to solve the problem. I called my insurance and yes it should have been free. I went to a different dentist after this bad experience and yes, it was free. I don't even understand WHAT Aspen charged me for. All exams should be free under my insurance. So they lied somewhere and scammed me for money.

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    Aspen Dental - Easton, MD
    Aspen Dental - Easton, MD
    Aspen Dental - Easton, MD

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    Nave Jay H DDS - oralsurgeons - Updated May 2026

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