What a wonderful experience working with Cheryl Caggiano at the Warren Branch for my banking needs. She is a true professional, very compassionate, an excellent listener when discussing my needs. She is also fantastic in problem solving and being a strong support. I plan on keeping all of my financial matters with Navigant Credit Union due to my ongoing experiences with herself and the entire team I've worked with which has been a truly wonderful experience. In the past I have dealt with the big major banks like Wells Fargo and always felt like a number and never seen or respected but not here. I would highly recommend Navigant Credit Union without reservation as they operate with the highest level of integrity which I truly admire. read more

Because they would not provide quarters to me without being a customer, I opened a saving account. I receive a significantly higher interest rate through a Fidelity savings account, so I just left a few hundred dollars in the Navigant Credit Union savings account. I had considered transferring my checking over, but glad I did not. Since I only received a savings statement every three months, I was charged $15.00 for an inactive account. That was $5.00 each month. When I called, not only did it take me almost 15 minutes to speak with someone, but they were rude and unwilling to help. So I went to online chat. I asked them the same things I asked when I called. Will you reverse the charges, i'll make a deposit and stay as a customer. Otherwise I will withdraw my funds and cancel the account. Neither were willing to help. They both chastised me and said that it's listed in the new account documentation when you sign up. This is a document that is many many pages long. No notification saying "you're account has been inactive, please make a deposit......". So they are making interest off the money just sitting there, and now charging me money, which is now at $25.00 since the statement was 2 months prior. Most banks or credit card companies are willing to work with you - but all I got was chastised and told there was nothing they could do. Stay away - far away. read more

Love this bank. Great people and the Clark's are amazing. I highly recommend this bank for anyone who is looking for a better banking experience read more

I tried to make a simply request to replace my expiring debit card. After going through five minutes of punching in buttons to answer inquiries I finally got to a live person. After asking the simple question after my expiring card I was once again transferred to another prerecorded instruction. Finally, discussed, I hung up. I will make one more attempt to personally speak with someone at the Warren location to answer this simple question. This institution has grown so downhill in the last few years. Time to look at People's CU? read more

Navigant Chapel 4 Corners in Cumberland has a staff which is exceptional. They are consistently friendly, professional, and always ready to help. I have used other banks but they have fallen considerably short of this facility. Their kind service is ever present and I would highly recommend them. Beyond that, it is a attractive property, and is very inviting. Don F. read more

Working with Amanda Bido Navigant credit union had to be with out a doubt the best loan experience I have ever had! Pleasant customer service, and a stress free process. She requested exactly what she needed from me, rather thank asking for something new every time I spoke to her (like I have experienced in the past with other banks) and the turn around time was so quick that it felt too good to be true. Amanda went above and beyond to make me feel comfortable even with the wire process. I was waiting for the catch or the additional documentation request. I highly recommend working with Navigant and will absolutely be my first call for any future needs. read more

What a joke of an institution. Trying to make a simple payment online but it's like the bank is doing everything it can do I can't make a payment. Can't wait until I am done with this nonsense. read more

These scumbags suck. Granted, I am terrible with money I admit. A life of living with ADHD and Autism has put me into financial ruin all my life. I was behind a couple months on my car payment but I had a scheduled payment for this Friday 9/13/24 and two days before that they have the car taken. Now they want over $2,000 because of fees and shit within' 20 days or they will auction off my practically worth nothing 2012 with almost 150,000 miles. They can't even sue me over it because I don't make enough money so it would have been much smarter to take my payment on Friday, then the remaining payments owed which I was going to pay on the 1st of next month. Not the most intelligent people working there, and yes, I am Autistic.. not retarded like these people. I am really not surprised that this bank is in bed with the shady used car dealer (which is being sued by the CT Attorney General) who got me the loan. People like myself, who are NOT bad people but ARE bad with money are forced to deal with places and banks like this and these predators will do whatever they can to take advantage of the less fortunate. read more

Where do I begin. Let's start with calling customer service to speak with someone...well, you need to press at least 3 buttons on the keypad to route you to someone to speak to. Attention business owner, you can transfer money out of the account to an external bank if it is a money market account. Get a pigeon if you wish to bank with Navigant. More efficient and reliable. read more

My opinion of Navigant has gone downhill in recent years. In early 2022 they froze my accounts without trying to get in touch with me, even though I sent them a note assuring them that the unusual activity they were seeing in the account was from me, the account holder. In fact, it was BECAUSE of the note that I sent them, which they decided was "suspicious", that they froze my account -- even though the note contained identifying information in it to prove that it was from me. If they had tried to reach me before they did that, the whole mess could have been avoided. In other words, they are trigger-happy when it comes to security issues. Also, as time has passed, I have become increasingly angry that Navigant keeps its branches lit up like a Christmas tree all night long every night. This is a marketing tactic. They want their customers to believe that they are working busily all night long, but all they are really doing is wasting energy and contributing to global warming. I'm now trying to find another bank to give my business to. Unfortunately, Citizens is a much worse bank, so they are not an option. read more

This bank is the worst bank dealing with fraud. my mother got hacked 4 times and the bank only had her switch accounts but never gave her back the money. Not sure why she even stayed with this bank but I'm taking her out and putting her in BOA because at least they do something about fraud. Last night she got hacked on cash app, she never authorized any transactions and got stolen almost 1,000 which the bank doesn't want to give back to her. And my Power of Attorney paperwork is suddenly missing to my mom's account. Don't go to this bank! Your money is not protected! read more

Don't even know where to start. Checked my credit report. Had 2 late payments marked by Navigant for my car loan. I disputed it. Because I disputed it, Navigant went and marked 25 late payments on my credit, completely destroying my credit. I am jumping through hoops now to get this reversed and have to hire an attorney. Customer service just keeps repeating the same montra, "We can't reverse information sent to the credit bureaus". But you can send in information with purported late payments years after the late payment? Unfair Lending at its finest. I will never do business with this bank again. read more

Filed a fraud claim for a check I did not write. Not only did they refuse to refund my money after making me jump through hoops but they yelled at me over the phone. I had to clock the employee handling my case because he was so unprofessional and nasty​ read more

The credit card is horrible!? Don't get it!! I have been on phone all day and still don't know why I have a purchase of 109.00!! They can't answer any questions on phone!! They don't unidentified are talking about!! I will call Monday at the bank!! Horrible card!! Don't get one!!! read more

Great bank !! I opened 3 accounts in Coventry crossings branch, staff is so helpful n kind, journe checking account is a great checking account n offers a lot of perks read more

Great staff and honest people. Generally want what is best for their consumers and don't recommend things that you don't really need like Citizens or BOA. Been at Navigant for several years and they've worked with me on my loan, were fast and cordial and every time I go into the branch every single window has a teller at it. Best financial institution in RI by far. read more

I could not be more unhappy with a financial institution. I've been flying credit union colors for about 4 years now, and I was very happy with Columbus Credit Union. Ever since Navigant bought them out banking here has been a total nightmare. I have to babysit my account to make sure they aren't charging me NSF fees for no reason. The latest blow? A low balance fee that brings your account into the negative and inevitably results in a $30 NSF fee. Can we say scam? This is NOT what community banking is about. I used to feel like a member and now I feel like an account number. I've had a better banking experience with a big online bank for the last 3 years than I have with this "credit union." I can't even call my Navigant branch directly, I have to go through corporate phone menus. read more

Been a Navigant customer it seems for ever. Then moved to Warwick where there was no branch. But there was no way I was closing my Navigant account and to my delight this week driving to my sons house which is one block from where the Warwick Navigant is coming. It was like a early Christmas. Never had an issue with this credit union and am one happy customer. Surprise to see so many negative remarks. Welcome to Warwick Navigant....... read more

why on earth would a credit union change their site to pay your loan....i can not pay my loan right now and am pissed over it,,,,never thought i could hate this institution more than i did...but i do!...horrible...i will be glad when my loan is paid off! read more

Finally closed at 10 weeks. Rep called a few days after because she needed us to resign a few docs. No biggie, whatever, but not cool when I hear you say to another employee that we signed in the incorrect spot when that's where you directed us to sign and its all digitally done. Nothing like blaming the customer for your mistake. Another week later, I receive an email about yet another document that needed signing that had been mailed to us "a while ago". Mind you, it came in the mail that day and was postmarked the previous Thurs. (it was Mon). Seriously? read more

Navigant's acquisition of Columbus Credit Union has resulted in highly inefficient standards and practices. My HELOC has not transferred easily. It's a mess. The statements are confusing with too much information and strangely, not enough. Website needs to be nuked and designed by a professional. Its not user friendly and requires too many steps and clicks just to see your statement. When you call in to speak to someone the lengthy hold time is unacceptable. Also, changes to the minimum balance required have doubled from $ 250 to $ 500. A sad bank indeed. AVOID AT ALL COSTS! read more