Knowledgeable, accessible, patient, efficient, professional and accommodating. The best insurance…read moreagent and best insurance experience with Steve. We followed Steve from his last agency due to the high quality relationship he offers.

Follow up might be helpful from their agents,specifically my husband spoke with Bonita.Did nothing…read moreto our policy but waste our time with questions that she wasn't going to follow up on.More concerned about her allergies than helping a customer.

My mom has been with Nationwide (Mellisa Ray Agency Inc) over 20 years. Like everyone else, her…read morepolicy has gone up every year. I called Mellisa Ray Agency and spoke with Bonita. She offered to bundle my mother's home and car as a discount. That save her a few dollars but I felt her policy was still high. I requested a quote from a different Nationwide broker and got a better quote. Nationwide is Nationwide, the policy quote from different brokers should be fairly the same. I called Bonita back and explained what I had discovered. Initially she gave me some push back about researching for a better quote. After a little back and forward, Bonita presented an insurance quote that made us happy. Bonita's wiliness to spend a few hours working directly to improve my mother's policy has clarified why my mother has stayed with Nationwide for so many years. I recommend Mellisa Ray Agency for your Nationwide broker and ask for Bonita.

I received an unsolicted quote for condo insurance. It arrived in a handwriten envelope with no…read morereturn address. I live in a single family home 4 hours away from his office. This doesn't inspire trust.

This Allstate Agency has handled my Home and Auto Insurance for 5 years. The staff, especially,…read moreVictoria Candanoza, is professional, knowledgeable, and courteous. Victoria always provides a prompt response to any questions or service request. I highly recommend.

Certain services in your toolbox you should always keep and AAA is one of them for me. They…read moreprovide services finding the deals on travel, insurance and for me the old school paper maps with route planning if needed. AAA has been providing me with good service for years in all my travel needs and always willing to assist when I come through the doors.

Went into AAA branch in the Woodlands and was looking for the agent helping me update my policy…read more She was out of office, and I was assisted by another agent then got into friendly conversation in turn I was confronted by a front desk assistant Denise who rudely became accusatory of myself causing issues. The agent who was helping me and myself explained there was no issue. Then the attitude began. I thanked the lady's and went on my way. If Denise is not a people person, she is in the wrong business causing issues for clients and coworkers. Management needs to have a discussion on treatment of clients. This review is based on customer service, and I will not be returning to the branch,

Talk about a good experience. From start to finish Joshua was very thorough and professional. He…read morereplaced high pressure with attentiveness and knowledge. Went above and beyond for me a few times as well. I work in the auto sales industry and will be referring him every chance I get. Highly recommended. Thanks Josh!!!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage that may best fit your needs. Serving the Spring, TX area since 2019, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

YOU ARE NOT IN GOOD HANDS. Horrible customer service from both the local agency and the 800 general…read morenumber. I called a week in advance to update my car insurance policy for an accurate quote for the next six months coverage.The CS person from the 800 number that started the process did not add my son, so the quote was incorrect. Not able to solve the problem, she transferred me to the agency which I have called first, but it seems that when the local agency doesn't answer it gets automatically routed to general customer service. I explained to a lady from the agency my problem and at the end she was also not able to add my son because the CS person did't do the process correctly, however her concern was not trying to solve my problem but rather to make sure that I gave her a good rating about her service, solving the issue was not her priority. All companies and employees should know that when you receive bad service it reflects on the entire company. Since due to Allstate incompetence I had to wait almost a week to add my son I decided to shop around to have an alternative to the Allstate quote. While shopping for the quote I found a better quote for my two properties which I also had with Allstate so I decided to cancel all of them. Fed up with their customer service I canceled the insurance online on May 30 which was the last date of the car insurance, but I needed to be transferred to a chat conversation, I waited to get an answer they never connected, obviously a system glitch on their website so I called the agency and they did not answer. I called again on May 1, but they did not respond so my call was routed to the 800 number and they said it will be canceled on May 2. I told them what had happened and I was told they would escalate my problem and should get a response within a few hours but it never happened. I called again to the office and left a message for the second time and finally someone called me back saying that they were having power outage problems. I explained my situation and they canceled my auto quote but they did it for May 2, so I need to pay $9.11. Having different answers from the 800 number I decided to only talk with the local agency. The agent I spoke to was a lady named Jasmin Villagram. She asked for the declaration page, which I sent to her the same day she sent me a message stating that my auto insurance was already canceled. I replied to her stating that I already knew it was canceled. The problem I had was that they canceled my quote for May 2, and I needed help with the balance they wanted me to pay when they put the cancellation date on May 2. I contacted the agency again and asked for the office manager. I spoke with Daniel and he also told me he will look into it and I never got a call back or a resolution but instead today I got a bill that I owe them $9.11. I know $9.11 will not make me poor but why pay these multi millionaire companies because of their errors. Bottom line: YOU ARE NOT IN GOOD HANDS as their logo states this is actually one of the worst companies you can find. When I finally was able to talk to someone it was only for the person that answered to argue with me and threaten me with a collection disregarding the fact that I have cancelled on the 30th. You do not get better quotes having properties and autos together with this company. People should shop around for better quotes. You just need to invest time but it pays off, you save money which is better than paying high rates and getting HORRIBLE SERVICE.

Great Rates and the level of service was excellent Wendy explained all my coverages perfectly. I…read morewould recommend everyone to this agent.

He could answer his phones. Answer his emails. Call back when a message is left. We are completely…read moreignored. I don't know how he remains in business.

After more than 20 years, my long time agent retired and somehow I ended up with this agent. Avoid…read morethis agency at all costs. It's a ghost shop. Nobody answers the phone. Nobody responds to messages or emails. We had a myriad of issues on renewal. The last time I spoke with someone it was a person who used to work here and was somehow still able to access our information at will. I inquired as to the agent's status and was told they couldn't comment on that, but would be happy to underwrite me at their new employer. This agent isn't being transparent or communicative about anything related to the status of his office or our policies. He left us hanging. That is completely unacceptable. Even one star is too much.

They are always on point! Shops for better rates for me without me having to ask. Called me twice!…read moreWhen I kept forgetting about my flood insurance. Super great customer service!

I have been using Templeton for all of our insurance needs since 2006. They are really great about…read moreshopping each policy and making changes where needed to save me money. They provide a great service! I can always call on them anytime I have an insurance question. Which I found out is much better than calling the insurance co directly. In one instance, after a hail storm in our area, I called our homeowner's policy to check on our coverage. Much later I found out that the operator wrote it up as a claim on our policy. But I never made any claim and had no repairs made. Thankfully, Templeton Insurance Agency was very helpful when I called them. I should have called them in the first Place!

This is the worst insurance agency I've ever worked with. I had coverages added to my homeowners…read morepolicy without my knowledge that I never needed nor was I ever asked for. I wanted to change my policy limits in April of 2022, never heard back despite the voicemails and emails I sent. In November, 2022 I decided to switch carriers and called Christy to cancel my current policy on the renewal date. I signed a document she required and sent it the next day. She never cancelled it. I kept receiving bills and letters from the old insurance. Good thing I called my mortgagee to make sure they don't accidentally honor a payment request and mess up my escrow. This agency only cares about you until they receive the referral payment and not a second after that.

The first year I used them was 2018 and they saved me about half on my home owners insurance. They…read morewere recommended by a friend who worked with them in the mortgage industry. The second year my policy renewed albeit a bit higher. In 2021 I sold my home and asked for a quote for a new home I was purchasing. Initially we had a great conversation about the quote and was told I would get it in about a day or so. It never came. So I tried calling for another quote on another house and again had a great conversation about the policy I needed. The quote never came. I tried calling and leaving two voice mails then emailed them but have gotten no response whatsoever. I'm closing and need insurance before I get the clear to close and nothing from them. It started out good but then fell apart when I needed them. I won't be doing business with them again.