Booked an appointment for 11:30 AM and still wasn't seen until 2:30 PM. What's the point of making…read morean appointment if you're going to wait three hours past it? Staff member she(white american lady -short hair) ignored me and walking away. I had to chase her and block her, to get an answer. Then she said it's going to take ~2 hours for those who don't have appointments. You made me wait for weeks and then you take people with no appointments. To add insult to injury, then this office started taking appointments of those people, who came after me. Completely unorganized and disrespectful of people's time. This office needs serious improvement in scheduling and efficiency.

The service at the Fontaine rd. Branch is great! Even through it's busy,I can count on being well…read moretaken care of. Sincerely Richard G.

The employees at the San Jose Hedding Office are very helpful, courteous, friendly and…read moreunderstanding. There is a long waiting line for assistance, but once you are inside the employees are there to solve and assist you with your disability claim. I greatly appreciate the quick response. I arrived on Tuesday 9:30 am out by 11:15- Had my claim back payment expedited and received auto deposit today Thursday...within 3 days!

This location is severely understaffed, waited hours. Workers are rude and don't seem to know…read morewhat's going on half the time.

I was in-and-out in 25-minutes for my name change appointment. It honestly took me longer to drive…read morehere and find parking than the actual appointment itself. You clear security on the ground floor and the guard directs you to the 2nd floor. You check-in, wait for your number to be called, then proceed to the appropriate window. You need to call to make an appointment as they don't take walk-ins. I had to wait 30+ days for the next available appointment (-1 star for the month long wait). Not sure if it's always that way or if it's just the year-end rush. Other than that, it's fairly efficient.

You need to go there when you're my age I'm 66 and this stuff is confusing. So if you need money…read morebecause you earned it over your lifetime, then you need to go and find out all that really bullshit that goes with it. Some of it's good some of it's not. But it is what it is.

The recruiters are nice but they're also assholes, why? Because every human being on earth is nice…read moreand an asshole. The whole application process MEPS the waiting the "no control" of what happens to you or how to respond to get what you want is the shitty part. I'm still waiting on MEPS to go again and have them evaluate me, sometimes I think it's my fault for not passing, but put the blame on the process only because I don't understand it and it's out of my control...tell me yes or no officially already...

When I was looking into enlisting I stopped by at this recruiting center and right away I was…read moreaccepted by SFC Teng. He showed interest in me enlisting and helped me every step of the way and also gave me tips on the Army. He checked up on me till the day I made it to my first duty station and someone being from around the same place and understood why people chose to leave, he definitely encouraged me to be the best version of myself. Everyone also complains about having bad recruiters but let me tell you this recruiting center had the best people I've met. 3 years into my army contract and I can say that recruiting center has had some of the best people I've met while being in the army. If you have second guesses talk to anyone in there and explain what you are seeking and they will do their best to help you get there. Once again big thanks to SFC Teng and hope others see this and feel encouraged if they are having second guesses.

I hate this place. Just as much as the DMV. C'mon people, we're the one owing tons of money while…read moreyou guys sit and stand behind the counter either collecting it or deal with our accounts. So why be rude to us when WE should be the one that should be in the crappy mood?? Apparently you can't lower your payment plan without a legitimate reason. EVEN IF you had the option to settle your own minimum amount in the beginning. Uh......HELLO!!!!! So..if you're broke, I guess you'll have to sacrifice something in your life to pay these guys. Maybe sell an arm and a leg in order to make them happy..wait...they never will be. Still don't see why.. did I say it's US that have to deal with their crap for no reason? They charge $4.50 if you use a credit card. No Visa cards. Debit OK. Money order OK. Save yourself the trouble and just write a check...you can just drop it off in the payment drop off box outside. But make sure you have an envelope before doing so. Oh, and they're payments take FOREVER to process whether its card or check. Even shopping and paying bills online automatically process your payment. I guess Raj V. is right..they have monkeys to manually enter your payment into the system. I can't explain how much I hate this place!!!! You guys ruin my day every time I have to come here and speak to you guys. Thanks..

Bunch of thieves. I…read morewas ordered to pay $150 a month despite a clear mistake in a ruling against me which i brought up several times to no avail. It took them over a year to finally figure it out for themselves and cancel the monthly strong arming. At least they refunded me the money they took from me, but it all could have been prevented if they would take the time to listen.

We made an appointment online to get married. The whole process was very easy…read more They have a really big parking lot, and very good signage. It was easy to see where to go. This building looks brand new and very clean. The person working at the greeting station was very helpful with what we needed to do, and checked in on us filling out the paperwork online. When we completed the paperwork, they saw us right away. A very straight forward process. I felt like the staff was very caring and helpful!

I honestly never expected a visit to a government office to go this smoothly!!!…read more The place is clean, bright, and so well organized. Every single staff member I interacted with was kind, patient, and genuinely willing to help, which made the whole experience surprisingly pleasant. I wish more public offices could operate like this. Honestly, this entire team should be sent over to the DMV to show them how it's done Thank you all for making what is usually a stressful errand such an easy and positive experience!

This place is the Best!!! Thank you Bernard for your stellar service and assisting me with my…read moremedical issues that I was very stressed out about! You are very compassionate and care about people that you help. I really do appreciate you and your Team!!! A very true Heartfelt Thank You and all!!! Jim H.

Horrible horrible horrible…read more They hassle me every single month and try to discontinue me constantly after I do and complete everything asked of me. They don't care about families or helping people. If you are struggling and need help they just dismiss you and try to cancel you hoping you'll go away. I have to show up every month and fight tooth and nail

Why is it when 90% of the time that you come into the IRS office to try to resolve an issue? You…read moreare greeted by an employee that seems to be unhappy at their job and then it reflects on their customer service. It's very irritating when you're trying to explain the situation and you're just cut off and the young man helping you can't even look you in the eye when speaking to you. I can count on one hand, the times that I have had a positive experience with an IRS employee that has amazing customer service. It is a total of two times. two stars for the two employees they gave great customer service. I'm sorry I didn't get their names.

I was soooo disappointed upon entry to this place. I went there to get assistance. Sadly all I got…read morewas horrific attitude and disservice. I was Told like a child No Appointment you'll be lucky to get seen. Register here and sit down! 2 hours passed and I left the 2 white women at the window were abrupt to say it nicely. I called for an appt can't get through the line cuts out after its message plays then I called for an agent the AI can't understand what form I need hangs up also! Terrible service Ready to leave usa.. too bad I can't put no stars..

This is the only USCIS location that I've ever been to for interviewing my green card and…read morecitizenship. I have a good experience here. In a normal circumstance, I'd say I recommend this location but you can't really choose so good luck. You can only come inside 15 minutes before your appointment. I always came 30 minutes early and wait in the car to be sure I won't late. There's a lot of parking too. You need to show them your appointment notice for them to let you in. The security guards are serious but polite. After going through security, you need to go to the check-in booth so that they can notify your interviewer that you're there. Then you would go wait in the waiting area. The waiting area is spacious and usually doesn't have many people. You'd probably wait about 15 minutes before the officer calls you in. If you come in for a citizenship interview and you pass the test, the officer will tell you to wait in the waiting area to receive more information regarding the oath ceremony appointment. The 2 officers that interviewed me for my green card and citizenship were very nice and friendly. They made the interviews less scary. Side note: if you need to reschedule your interview (citizenship interview in my case), call the number on the interview notice. A representative will send the request over to the local office. You'll get a confirmation email saying they'll honor your request to change the appointment. This means you don't have to go to the interview anymore. They might not schedule you a new interview date until the original one has passed so if this is the case, you can even attend the original interview date if you can make it.

You can have any work position but if you are not professional you are not qualified or doing your…read morejob. The Hispanic lady in the entrance is so rude ! No respect for older people or anyone . She thinks she run the world. Be better. You are getting pay !