Let me start by saying..........I HAD AN APPOINTMENT for license renewal. From the person who had an appt, it could not have gone smoother. Checked in at the kiosk (after wading through all the people who were walk ins). I waited about 15 min before being called and it was easy peasy !! Got my REAL ID. The clerk could not have been nicer. She even retook my pic cause it wasnt the best first try. Clerk told me that there were about 70 people waiting for "walk ins" when she got there at around 7 AM. By 9 AM, they were no longer taking walk ins. It is obviously a problem. This facility is just too small for the people it needs to service. read more

The DMV is never gonna be on anyone's list of "top things to do in the Triangle," but the Hillsborough location makes it tolerable. When you arrive, you text a number to get in line so that you can wait in your car and see updates on how many people are in front of you. The employee in the lobby will also help you check that you have all the right documents so you don't waste your time if you're missing something. A few hours of my life I won't get back, but not as bad as it could be. read more

There is no reason on God's green earth why any citizen of NC should visit any other DMV. If Samuel Beckett and Nate Bargatzy had a baby and that baby spawned 4 state employees, this is them. Absolutely hillarious. Absurdly hillarious yet highly professional crew. I left a $50 tip. I will come in here for license renewals every year just to laugh my arse off thanks to this group of ingenious women. read more

Awful experience. The staff were rude and disrespectful. We got there at 5.00 and were 5th in line -- we were not offered any service. Really only good if one has an appointment. read more

All the workers are really sweet and so so patient. The line is virtual but you need to wait to get into it. Need to get in the walk-in line between 5-7 am or they close the QR to get in for the day. You scan at 8am and then wait til your spot is up in your car. Appointments are prioritized. I was there 6:30-11:30am, bring a good book and just be patient. Hope this helps someone. read more

Waited a few hours for my daughter to be called up to the desk for a number. All paper work checked and number given. Waited a few more hours for number to be called. Had a copy of the drivers ed completion form and was Ridley turned away. can't stand that place. worst place to go in the world. Hendersonville dmv do better! And fire the old lady grinch! read more

I dont understand the bad reviews, the dmv is going to be slow and there's no getting around that, overall this dmv was in order, efficient and fast, I had a license appointment and got out in like 1:30 min, not bad for a dmv. good job! read more

The website wont recognize my new address so I need to come in person. You cant show up without an appointment and they are booked over a month out. Show up with an appointment and there is 6 people ahead of me. The system and organization of this office is terrible and they do not appreciate or value the people they support or their time. Have not been able to change my address or receive my inspection sticker because of this. read more

Nc Dmv - Departments of Motor Vehicles Near Me - Hillsborough, North Carolina

Best DMV I've been to! The lady who helped me was very kind and very helpful throughout the whole process and bless her heart and I hope she continues to do her job the same way. read more

The personnel are the friendliest people ever! Very attentive and respectful. The line moved well .

I went on May 20th 2024 to take my drivers test, 2 out of 3 of the staff members were so rude to everyone!!! in the waiting room one lady had to ask one of the staff members did she do anything to her because she was so rude! the African American lady with the longer hair, glasses, kind of older asked why I was there I kindly told her "I'm here to take the drivers test" she was so RUDE literally rolled her eyes as if it wasn't her job when I told her, right then and there I felt UNCOMFORTABLE to have her ride with me! while driving she told me LAST minute to "make a left" which I missed because it was LAST MINUTE so she failed me ! I never came across anyone so rude and hateful as her !!! I WILL NEVER COME BACK HERE, if you hate your job LEAVE , don't be a mean to inn people who haven't did anything to you !! read more

This DMV handles long lines better than other places. But they refused to issue me a drivers license, because I had middle name listed on SSN, while it was not showing in the passport. SSA does not consider middle name a part of the legal name and write it without supporting documents. DMV could easily issue me a drivers license but the turned me back to go again through the circle of hell in long lines of government institution. read more

What is the point of having people make appointments if you're still going to make them wait in line, outside in the nearly 90 degree heat? It's summer in the south- are you looking to give someone heatstroke? If I don't have an appointment, I know that I need to take a morning or afternoon off to wait in line. I would bring water in case I need to stand outside. However- If you give me a specific appointment, but then you're an hour late, it's just disrespectful of my time and makes it impossible for me to plan anything. On top of that, making me stand outside in the hot sun, sweating and getting dizzy?I wish my job allowed this level of unprofessionalism. What a shameful way of treating people. read more

I came here a couple of days ago and I read the reviews and I was like it can't be that bad?HORRIBLE the old lady in there with short hair is so rude.She has no patience.I don't like saying people are racist but she clearly was she treated people differently.AWFUL go to a different place.She kept saying things under her breath and acting dumb. read more

Very fast. Very rude. Go here if you want to cry after you're finished but at least you're finished in an hour or two. Was fast even without an appointment. Staff was blatantly racist to others in front of me. Laughing at them and making fun of them to their face when they did not speak English well. They on a power trip over here. read more

Well long lines and apparently appointments are first so be prepared to wait and wait .however the people are so kind & helpful.GovRoy could get better equipment as it's very weary looking equipment... read more

I went in today with no appointment and was first in line. The ladies run this DMW the way it should be! It will be a terrible time for you if you don't have the documents that you need! So make sure you go to the website, do your research, and you'll have a pleasant experience. Also you have to scan a QR code on the wall to join the line. Don't walk in and expect to be given a number then a spot in line! read more

It is an actual DMV, but that doesn't mean anyone there wants to help you. It works to get a driver's license, and it's so out of the way that I'd say it's better to go to if you have a car in Durham. But you still are not treated very well. When I was there I was treated with cruel indifference and when it came time to pay and my debit card didn't work, they didn't care at all. It eventually became clear their magnetic card system wasn't working (3 other people couldn't get it accomplished). The very young lady who I worked with couldn't give a s** After she told me to call my bank (and they said it's all okay) eventually she mentioned I could write a check, and I had brought my checkbook, so that solved that. She otherwise kept mumbling that I could go find an ATM, in the middle of nowhere Hillsborough as we are ... Really a bunch of jerks. read more

Terrible service a lot of people here have really bad attitude, I asked them a question and they get upset for no reason . Very rude do not recommend this place it should be the last place you should pick if I were to rate this place I would give it a -5 stars read more

Though so many people on here complained about this location, I can honestly say that they are WRONG! Coming from NY, this DMV is definitely smaller than the ones I've seen in my times, however they are quite efficient. I got to the Hillsborough location about 45 minutes early, as I was hearing horror stories from other people and noticed a line of people waiting for the doors to open. The people in the line were friendly and small conversations were made to pass the time. Once the facility opened, we were all brought in to the building, given some brief instructions and brought over to a lady who gave you a ticket number. After the line died down, she announced that she was available to anyone who wanted to come up to the front to see if they have the right documentation..(definitely different than most places who don't help you or anything, then when your number is called, you are denied for not having the right documents). A few people before me got checked and were told that they needed documents before getting their licenses, such as an ORIGINAL copy of your birth certificate (needs stamp); passport / SS card, 2 forms of proof of residency, and current license (if renewing). This was a great help so those people didn't have to stand around waiting for nothing, and they could come back more prepared next time. There were a total of 20ish people ahead of me, however it was broken down into different "lines" or areas. one line was for those who needed to take their driving test, another for renewals, another for Real ID and the last for new licenses (such as me, moving from out of state to NC). The lines moved rather quickly and i was seen by 9am (an hour after the doors opened). When seated at the desk, you present all your paperwork, they ask you a few questions then give you a vision / signage test. Nothing hard, but needs to make sure you understand what a stop sign is, or yield or railroad crossing. Afterwards, you take your picture, pay the fee and get a temporary card. In and out without any issues. The attendant in the room issuing numbers was a pleasure to talk with as well. Very lively lady who kept everyone informed (where's the bathrooms, water fountains, etc.) This was a truly well run facility and am very shocked to see so many negative reviews. Though out of my way, I'd definitely go here for my DMV License needs in the future, as well as recommend people to go here. read more

Nc Dmv - Line of ppl waiting for dmv to open - Departments of Motor Vehicles Near Me - Hillsborough, North Carolina

Running a little late due to being short staffed, but delivered quick and friendly service. The staff was very professional and efficient -- a pleasure to deal with them. read more

The lady In front didn't let me in with my sister as she doesn't speak English and lady pointed to me on the line outside to stay behind (where was extremely hot 95 degrees) where was nobody. Inside was not even better , examiner didn't want to look on the docs, pretending she doesn't understand what we giving to her . She see these docs every day! And of course sister didn't pass exam as she was driving to "slow" 48 per mile as supposed 50!!! For me it was a racism from ladies with dark skin in front and examiner ! read more

overall it's a good place. out of the 4 ladies working there, 3 are amazingmy good people. Two african American ladies and one white lady with longer hair. and my experience there would have been Amazing but there was one lady, older white woman, with white very short hair, she was very rude and I talked with an accent due To which she was racist against me and said "someone who talked like you kept calling today and I think it was you" and when I said I hadn't called, she didn't agree and just kept saying I sounded like that person who called and she will make me wish I wasn't that person. then I Couldn't take it anymore and gave her a few harsh words and a little louder voice. Then i went out and took another ticket to get someone else. all the while I was there she wasn't working at all and one of the ladies even asked her to stop playing games on her computer. If anyone can make a formal complaint, please do so because i don't know how. Thanks. read more

The worst DMV we've experienced EVER and that's including experience in 6 different states across the country. We arrived at 10:30 in the morning after moving to North Carolina a few days ago. After hearing that half of the people in the waiting room had already been there for two hours, we went to get something to eat and came back. They were still about 20 people away from our number (and there are other letter/number combos, so maybe 40 people away total). The waiting room only sits 11 people. I'm 7 months pregnant. They shut off the AC and don't allow food or drinks inside. There were only 2 employees there to help all these people. In addition to these glaring issues, they do not offer any paperwork to fill out in advance, so each person that goes in averages an 11-22 minute session. Between leaning against various walls and trying to get some AC in the car while my husband waited, we were THERE when our number came up, but somehow didn't hear them. Maybe because I was in the bathroom? All of a sudden, around 1:30pm they call the number above ours. I went in to see what happened, the man claimed that he checked the parking lots and called out the number and tells me I'm going to have to get two new numbers. He has not left his seat. It's 1:30 at this time. So after waiting for 3 hours, we get to start over again. No inkling of understanding, sympathy for the fact that I'm fully pregnant with nowhere to sit and no AC. Nada. I was scared to use the bathroom again. Thankfully, a nice young woman gave me her seat. The screen system went down for a period of time as well...at 3pm, the screen still said C418 (we were C420 and C421) but they were helping C433 by that time. And while we were waiting for our second set of numbers to come up, the system jumped about 6 numbers, skipping us again! If I hadn't gone into the office and alerted them to this fact, they would have kept going, skipping another 4 people, including us again! If only the employees here were half as nice as the other people in the waiting room. 6 hours later, we finally finished. read more

I completely agree with one of the reviews below that this place has some serious racist problems. I can't say for others but the rudeness of the white female examiner sitting on the left was just stunning. She kept chatting with another male examiner on the right while taking care of my application. When I was a bit confused about whether some of the questions were thrown at me, She rolled her eyes asking if I understood English. When I told her what forms I had brought with me she interrupted and emphasized she could read English. No eye contact, mean, condescending to say the least, and the sarcasm was so thick in the air--wow! I thought conversations like this could only appear in TV shows. But if you make good use of your acting talent you won't end up working at a DMV all your life. Shame on you to be living in this modern time like a zombie and verbal abuse is all that you could do to us hardworking immigrants. To be fair, the entire process was fast. But that's because I made an appt FOUR months ago. read more

The staff at this location were fantastic- friendly, well-organized and professional. Not only was I treated with kindness, but I was also in and out of there in less than 30 minutes. I can honestly say it was a pleasure and how often can one say that about a trip to the DMV? read more

I was at the DMV Hillsborough on the morning of 3rd of March for road test. I have to return as our vehicle had an expired plate. A colored officer (I cannot read her name from the document she gave me) very badly behaved starting from the beginning for the reason I don't understand and she declined me the licensee within less than a minute being on my car. I think this is not professional! read more

I live in Hillsborough and think our DMV is Great. The problem is people coming from other towns to go to our DMV causing them to get backed up. So rather than talk about our DMV stay in your own town and talk about your DMV not mine. read more

This DMV is a nightmare. One of the female employees arbitrarily decides whether or not she can see your printed documents well enough. If she can't, she throws them back at you and tells you to bring new copies. Bear in mind that there's anywhere from a 6-8 week backlog for appointments and you've been waiting since May to get in here. So you're left scrambling around trying to find somewhere to reprint your perfectly legible and valid documents (that others waiting with you will confirm they can read just fine) in a town where you don't live. Shout out to the Hillsborough Library for being helpful! And then you get back to the DMV and the woman who was "helping" you (that term is doing a lot of heavy lifting as she was no help at all) had to leave and run a personal errand and will be back later. It's absolutely absurd. The most ridiculous and inefficient example of government bureaucracy at work that I've seen in a very long time. read more

The closest experience to hell on earth. It doesn't matter when you go the wait will still be two hours. If you get there any time after noon you will probably be turned away as the wait will be longer than five hours and they close promptly at five o clock. If you're here with your friend or family member you are forced to sit in a separate room. I drove my friend here to get some simple stuff done, and we were told it would take 2 hours. I'm not a bad friend so I decided to wait it out in the other room. People sat us against the wall eating Big Macs and a toddler threw its toy around the room and feet of other patrons for the entire three hour wait. The staff are some of the most rude and unsympathetic people I've encountered. Be prepared to be treated like a dog. This dmv, and all dmv's in general are so backwards and poorly managed compared to dmvs anywhere else in the western world. Truly the worst. Avoid at all cos read more

I've never had a problem with this location. I actually prefer this one over any in Durham. I'm in and out in 15-20 minutes. I also get there half an hour before it opens. They have been nothing but kind to me. You can always set appointments if you want to get in and out and skip the wait. read more

I drove here from Durham. My wait was 1.5 hours- but I arrived there at 10:45 on a Tuesday in the summer when all the kids are getting their license. I should have been there earlier. Officer Prince was so nice and helpful. I would have waited much longer in Durham. I am still happy with the service I received! read more

My experience was much better than I expected. Very helpful young lady in the lobby who checked me in and checked all my documents. She told me the wait was about 1.5 hours. The lobby was packed but I was in and out in less than 1 hour. read more

Wish I could give them a -5. Took my soon to DMV in Hillsborough, NC on HWY 70. Got there at 9:30 AM. We're still there at 3:20 PM. Only one person working and there's exactly 21 cars in the parking lot. People are sitting on the floor. What in the world. How do they plan to have everyone taken care of and close at 5:00 PM? Disorganized, very poor customer service. read more

Worst DMV ever. I've been in the line here for HOURS.. if you you want be served you HAVE TO BE THERE EARLY. It be 4:30pm and they're still serving people that was there at 7am read more