I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

Super friendly staff and loved taking headshots for this team! Teamwork makes the dreamwork!read more

Morgan is very knowledgeable, and very helpful. She and her husband are genuinely interested in…read morehelping their customers understand their insurance, and get the best coverage for the money.

Morgan has impressed me with her knowledge. Her advice can be a real asset to a small business…read more She can also save you some money.

I have done business with Chrissy Stone and I can tell you from personal experience she is the best…read moreagent I have ever worked with. She truly cares about her clients and is there for you, no matter what your problem is. I am very thankful a friend of mine gave me her information. Give her a call and I know you will not be sorry you did. Best of luck to you all!!!

My husband and I are purchasing a home in Southport, NC and needed both Homeowners' and Flood…read moreInsurance. I called Wells Insurance on the recommendation of the current homeowner since it was a local insurance presence. I feel like I hit the jackpot when I was connected to Meleah Tillapaugh at Wells. She was both helpful and thorough assessing our needs and very quickly got us quote for our review. The quotes from Wells Insurance came in the lowest, but almost equally important I felt like if we needed to make a claim in the future, the people at Wells would have our backs. Meleah has been responsive to our insurance needs and has interfaced with our closing attorney on our behalf. I'd highly recommend getting a quote from Wells Insurance and I'd ask for Meleah Tillapaugh!

I had my health insurance plan changed by another previous agent/agency without my permission, and…read morewas in a battle between the marketplace and the insurance company. Thank goodness I found this company; Connette was able to find the cause of my benefits changing, and stayed on the phone with me and the Marketplace to get it corrected, as well as making sure that my correct policy and benefits would be available. She is reporting the fraud for me and will be following up to help me get the benefits backdated. It is rare these days to find someone who will not only really listen to the facts and dig deep into a situation to find the cause, but go out of their way to help you. This company has your back. Thank you, Connette, from the bottom of my heart!

NC Insurance Advisors provided great quality service. When I walked into the office, I was…read moreconfused and unsure about what health plan I would choose and what the cost of their service would be. Well, I was assured that when I left the office, I would have a complete understanding of my health care plan. The cost of their service to set me up on the Federal Marketplace was absolutely free!! My experience was totally stress free and I saved on my health care plan, I was able to get life insurance as well. I feel completely covered knowing that I have both health and life insurance. Great job to the agents at NC Insurance Advisors!!

We had such a great experience working with Kimberly. What could have been a long journey in…read moresearching for different types of plans we told her what we needed and within 24 hours we had what we needed.

From the owner: For over 20 years, we have helped over 2,000 customers find the best deal for their situation…read more Whether it be for health insurance or car and homeowners/renters, we represent several companies and will be here when you need us!

The service provided by this company is the worst I have ever seen. I have been waiting for a…read morerefund for a cancelled policy for months. The latest was this email they sent me two days ago about the refund. "Per the carrier, the refund check was mailed on 11/07/2025 to 14710 US Highway 17, Hampstead, NC 28443. Can you please check?" I drove there to see what it was and found that the address is the Horizon Insurance building in Hampstead, and they required me to check on it. It is now two days later (Dec 31st) and I have not heard any news from them regarding the check that was sent to their office. Total incompetence. Service is great until they get your money. Once they have your money they forget who you are.

Communication is not one of this company/agents strong points. once they have you as a customer…read morethey are done!

Mr. Dickerson and his staff are VERY informed and helpful. They are efficient and effective. Even…read moreif they don't know the answer to my questions off-hand, they are able to get back to me with an answer quickly. They are awesome. I highly recommend them.

From the owner: We focus on Auto Insurance, Home Insurance and Life Insurance throughout the Wilmington, New…read moreHanover County area. In a world that is ever-changing and busy, it is our aim to ease the stress that can come with Insurance by putting a premium on personalized service. We believe people prefer to have someone they know to help guide them through both good and bad times. It is this belief that stands behind everything we do. License #: NC-6560041

we were so naive to stay with Farm Bureau for years. they overcharged us…read more they heavily overinsured us. they did not help when i was rear ended at a red light. at State Farm here in leland, nc kelly saved us hundreds of dollars. she lowered the amounts (like personal property) of insurance. and we feel they help us with any issues. i just wish we did this many years ago. the average person- like us- simply knows very little about insurance. companies like Farm Bureau take advantage of this and smooth talk you. we're much happier now. by the way, AAA demanded we buy expensive wind and hail which we don't want or need.

We heard about Kelly Jones over at Franklin Rouse from a Compass Pointe neighbor. Truthfully, I…read morehate insurance and the whole insurance process here in Coastal Carolina, but I get it, and I understand the need for it. Kelly immediately put me at ease, she was fast, communicative, and extremely competent. I would never write a public review if I didn't mean it.