Hurricane Florence reeked havoc on this area of North Carolina several weeks ago. Despite the…read moredamage caused to Wilmington, and the entire coastal cities of North and South Carolina, Rob Cutting - State Farm Insurance was in the office and ready to handle customers claims a week after the storm hit land. We called on the Friday after the hurricane in hopes of starting a claim. Kyla handled our call and started the claim. She explained the whole process to us since we are unfamiliar with NC weather and hurricanes. We had purchased the NC named storm insurance when we originally set up our policy with State Farm. Since we had the coverage she explained that we file the claim with them, it then gets kicked to the state/FEMA, then back to State Farm. All our dealings would be with State Farm. After taking the information on our damage (to the roof and siding) she assured us she had all the information needed. She said to expect an email with the process and that it would include some names of companies that put tarps on damaged roofs. When the email arrived we didn't see companies listed for the tarps we needed so we called back. The company that originally said they were available had clarified that they only handle roofs crushed by trees and since that wasn't our situation the name wasn't included. Rob Cutting went above and beyond to provide us with several options before the day was over. We contacted the first name provided and got put on a list to be tarped. That's a whole separate five star review. On Saturday, yes the very next day, the State Farm Claims rep called and interviewed us on the damage. She took contact information for us and our daughter who is local and will be present for the adjuster when they physically come out to the property. After interviewing us she read back her report for our approval. Such professional service! By the third day, Sunday, our daughter had been contacted and an appointment was set for the following Saturday. While hearing nightmare stories from other people in the area and the hoops they are having to jump thru to find their insurance company is trying to weasel out of any coverage we feel fortunate to have our insurance in such capable hands. Thank you Rob Cutting - State Farm Insurance for the fantastic service during such a catastrophic time.

I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

Amina and her team are awesome! Rest assured they are 100% professional and the Insurance products…read moreare top notch. If you want no surprises and no hassle, go with Amina!

Amina and her team were very helpful when I changed policies. I knew there had been some turn-over…read morebut it was a pandemic. Her team even made sure I included a photo of my expensive RTT so it could be covered. I like her and the office team.

I have had insurance with Josh for years now, and I can confidently say I have had zero issues. He…read moreand his team have always been extremely prompt to respond to my questions and have been extremely thorough and helpful when reviewing my plans. They make something stressful (insurance) completely stress free.

Josh has looked out for our family for more than a decade now, which included a flooded car, a…read moredamaged car when someone rear-ended ours and other various auto mishaps. It also included some good times too like helping us figure out how much insurance to carry and how to structure our home insurance policy when we bought a new house. Josh and his team are always quick to respond to an issue and will call if there is something better we can be doing to protect the things that are important. I wouldn't use anyone else. You get what you pay for and Josh and his team are the best at what they do.

Christian is an incredible insurance agent! He and his associate are incredibly knowledgeable and…read moretake the time to explain coverages and their recommendations. The front desk staff are (almost all) very friendly and helpful as well. I love being able to talk to a real and local person when I have questions (instead of being sent to a call center in another state like other carriers use). Farm Bureau is not the cheapest option out there, but in my experience you get what you pay for. Overall I have been very happy with the coverage and customer service I have received.

I have been with the Chrystal Fray State Farm insurance agency for 5+ years. Lately, I have been…read moreworking with Account Representative, Christi Franklin, at the agency. Her professionalism and customer service have made it easy for me to explore my car insurance options. Words cannot express my appreciation for her willingness to provide me timely responses and walk me through the process of making cost-savings adjustments to my coverages.

Exceptional Service from Chrystal Fray's State Farm Office!…read more I can't say enough good things about Chrystal Fray's office at State Farm. Their team is always quick to assist with any of our needs, offering top-notch customer service every time. They really went above and beyond by suggesting a combination of programs and services to give us the best possible deal. One of the things I appreciate most is their use of texting--perfect for those of us working long 12-14 hour days. It makes communication so much easier and more convenient. I also feel much more secure knowing we're covered by our Hospital Policy, which we've had to use twice now. Chrystal's office has truly made a difference in giving us peace of mind, whether we're on the road or on vacation. Highly recommend!

I met with a young man yesterday in Wal Mart ,jackson Hewitt employee in Wilmington NC-. He was…read morejust great. Professional , extremely knowledgeable and helpful - I couldn't be more grateful.Wonderful experience.

Not only was the preparer knowledgeable, she was very courteous as well. I actually thought I would…read morepay higher fees ...especially with the guarantees, but I was extremely wrong. They were by far the cheapest to have my taxes prepared. I will definitely use them again next year!

I love these folks. Helped me with a tax issue and didn't even make me pay extra. I have been to…read moreseveral H&R Blocks from East to West. This was the best one I've been to.

I've been to other H&R Blocks before, with decent service, but this location really stands out. For…read moretwo years now, we've had Lesley work on our taxes (multiple states, self employed, driving logs, etc.). She's fantastic! Super friendly, knowledgeable, and helpful. Spent extra time helping me plan my next year's taxes ,too. :) Thank you!

JJ and Maryellen are an awesome team together with Brad Sizemore Insurance. They are prompt and…read morequick when it comes to quoting & addressing my insurance concerns. Very knowledgeable.

We contacted this company on the advice of our realtor as his recommended insurance agent. On Dec…read more30, 2015 I got a price quote for a new home that we were purchasing in NC. The quote for complete coverage was $673. Since we didn't know anything about this area and we were making the purchase from out of state we decided to go with this insurance. Less than one month later when we were in town and getting ready to close on the house we were advised the price had gone up to $729. (01/25/16). We were also told at that time if the house did not close before the end of January there would be another price increase. WHAT!!! That's 3 increases in less than two months. Unfortunately, time was of the essence and we had already turned the insurance information into the mortgage company so we stayed with this insurance. Our sigh of relief has occurred since we have now changed to State Farm Insurance before the anniversary date of the house purchase. Fortunately we didn't need to make a claim during the year that we carried this insurance. I suspect it might have been a confusing process as J & J Insurance turned us over to Brad Sizemore Insurance which shows on the billing statement as being All American Ins. Brokerage Inc. as part of Untied P & C Insurance. Had we stayed with the insurance for the second year the premium was going to be $924. We know this as they collected the money from the escrow account more than a month before the policy renewal date. Despite the fact that we had contacted the Loan Holder they paid this insurer which meant we had to pay out of pocket for next years State Farm coverage and seek a reimbursement from the insurance company that was paid. We have received the reimbursement which is the reason for the second star. In the future I would always stay with a major insurance company. The whole process was handled much more professionally.