Our experience with Enterprise completely changed because of Omar at the Wake Forest, NC location…read more After running into problems with our reservation, Omar stepped in and took ownership of the situation. He went above and beyond by upgrading our reservation and working with us on the price so we could enjoy the trip we had planned. His professionalism, kindness, and genuine desire to help made all the difference. Because of Omar, my wife, Sherylann, our daughter Michelle, and our grandsons were able to enjoy a wonderful family beach vacation. Having the right vehicle meant we could comfortably bring everything we needed and spend our time making memories instead of worrying about transportation. Customer service like this is rare. Omar didn't just rent us a vehicle--he restored our confidence in Enterprise. He is an outstanding representative for the company and deserves to be recognized for the exceptional service he provides. Thank you, Omar, for going the extra mile. You made our trip possible, and we truly appreciate everything you did. We will absolutely return to the Wake Forest Enterprise because of you.

I called before booking to ask if they provide pick up and drop off service, letting them know I'll…read morebe renting / picking up on a Saturday. The lady told me they do and just make the reservation. I also asked about having someone else pay for the rental because I was just helping someone who doesn't drive move to another state. I was told we can do that. The day before the rental pickup, they called to ask for a credit card in my name. On the day of picking up the vehicle, they wouldn't pick us up from our address as I was initially told (and thus expected). When we arrived at the location, they also wouldn't use someone else's credit card (the person I'm helping move) unless they're in the account as an additional driver. He doesn't have a driver's license and doesn't drive. This was explained to them prior to booking. I wish they were upfront and not mislead customers and put us in a situation when we couldn't back out anymore. Other than that, I'm glad they did drop me off to my address after returning the vehicle, albeit waiting for a long time for someone available to drive me back.

These people are pathetic, so unprofessional and deserve zero stars. I had a reservation in advance…read morehad received confirmation number and multiple emails stating we will see you on your reservation date at 10:30 to pay for a ride a hour to their location to be told we are sorry we dont have any cars. Do better or shut your doors. They even were calling the afternoon appointments but not the morning ones , seems that is backwards of what they should have done.

I went on a trip to see a family member dealing with a health issued with some of my family and…read moretheir new baby. Upon picking up the car we did not walk around it because it was raining and he just marked scratches and said I was all good. I got in the car, noticed the gas was only at 3/4 and went to get my family and they noticed it had not been cleaned properly prior to pick up, and the windshield was filthy and we had to clean it prior to leaving on the inside because you couldn't see well out of it at all(especially dark and rainy). I told all of this to him when dropping off the car, and he said okay sorry about that and take care! I hate leaving bad reviews and try to be drama free, but this guy after I drop off the car calls me and tells me there is dog hair in the car and they are going to charge me $450, unless I come back and take it next door to get detailed for $30 bucks and he is trying to be nice. WE DIDNT HAVE A DOG IN THE CAR lol. This guy is a scammer, and I have never been more mad or frustrated in a conversation. Stay away from this place, I was happy to have a 4runner for the space it provided to us for our trip, but wow the customer service, and just scammer mentality there is something I have never experienced.

Best experience renting a car, the employees were freindly and helpful. Jawad was the best rental…read moreagent, I will go back for his excellent service!!

I would love to leave a zero star rating... I booked online for a car at Dollar at the RDU site and…read morepaid on line and received my confirmation. On arrival to pick up the car the line was long as was the wait time. When it was finally my turn the clerk didn't want my confirmation number, told me that I had reserved the Managers Special and what car would I like. I told her I had already paid for a compact size car. She then informed me that the managers special meant they pick the car which was fine but the least expensive which is what Id paid for would be a fully electric vehicle. We were visiting family in Fayetteville, unfamiliar with the area... no idea of where to charge an electric car and definitely not at our families home, she said they took a long time to charge as well. So, ended up spending twice as much money on a car I could have gotten cheaper anywhere else. A TOTAL SCAM is what I got. The clerk said they have a lot of electric cars... thus the scam.

The manager on duty Deja is extremely rude and condescending. She refused to give me my confirmed /…read morebooked car and then attempted to upscale me a more expensive vehicle. When I expressed that I was frustrated that she was upselling me despite a confirmed reservation she pivoted to telling me she would outright not rent me any car. I'll add that I was the only customer out of 5 or so people that she would not engage with and refused to serve and I was also the only customer of color. Discriminatory practices. People of color should avoid at all costs

When I expressed my disappointment to the manager that the car was dirty inside and out the manager…read moreoffered to clean it. When I explained I had to leave because I had a medical appointment she continued pushing at me about cleaning it. I declined because of my need to leave. She started to berate me and threatened to take me back to the car repair shop and not rent to me. I asked her to stop several times but she continued to go at me. Finally she handed me the keys and walked away. When I asked her name she would not give it to me. Needless to say I was shaken by this poor experience.

Leon and Walter showed outstanding customer service and client satisfaction. I highly recommend…read morethis franchise of enterprise due to people like Lyons and Walter the company should be proud to have them working for them.

Young staff with no experience or desire to help customers. State farm called to make a reservation…read moreand I get here and am told they have no cars until Monday but it's other stores around. You're all enterprise you can call to help your customers out ? Crazy. Now after an already stressful accident at 4 am we get to ride around Raleigh looking for other enterprises bc your reps here didn't even try to give any assistance. Horrible customer service

This is probably the most sketchy rental car I have ever been too. Here's why. I arrived there a…read morecouple days ago very tired after a long day looking for a car. . There was nobody there and it took me almost an hour to get a car. Third they are not transparent on their prices. Fourth their cars are really used, like really ( more than 160K miles). The car I rented had the engine light on. But most importantly, the salesperson I don t remember his name stole me money and some personal items that I left on the counter. Instead of calling me back, which an honest person/ business owner would have done they just say oh no it's not there. The day after he was "off" and only come once a week. I know that I forgot these things there because that was the last place I went to. Anyways, i wanted to go their to promote local businesses instead of going to a large rental car company but if you steal and treat your client like sh*t, you don t deserve support.

From the owner: Angel Auto Rentals provides personal vehicle rentals - no credit card required…read moreWe provide customer pick-up service - Raleigh only.

Only used the Hertz rental in Raleigh if you absolutely hate yourself! :(…read moreIf I could give the Hertz rental car, Raleigh Airport, North Carolina, less than a one star I would. Their system would not work. I could not get my car. Then I find out that they don't have the car. Then they can't get me into any car that is the correct size. When they finally find one car that is the correct size of what I already paid for... They tripled the rental price! Almost an hour wasted for absolutely nothing. The line of people waiting is probably about 18 people long and most of them have been here the entire time I have. All of their gates are shut down to get out of the lot except for one a rude gate attendant!

Is this the one closest to the airport? This review is for that location. We arrived pretty late,…read morebut their customer service was excellent! The best yet for any of their location! Not sure if it was time of day or because of the GOLD membership! There was quite a bit of people coming for their rentals! Thank you for having rental ready upon arrival!

I had a beautiful experience with this location, the staff were super friendly and helpful. I was…read morein and out very quickly and my experience there Was extremely positive I recommend 10000%!

I'm extremely disappointed with my experience at Avis Rent a Car in Knightdale. I reserved a rental…read morecar more than a week in advance for pickup at 8:00 a.m. on Friday, September 4, with a return date of Tuesday, September 8. I planned my travel and work schedule around having this vehicle. When I arrived at my scheduled pickup time, there were already about four other customers waiting. The employee was calling another Avis location on speakerphone and discussing the fact that they had not received any vehicles. There were simply no cars available for the customers who had reservations. What was most frustrating was the lack of communication and proactive customer service. I had Ubered to the location specifically to pick up my reserved vehicle, only to find out when I arrived that there were no cars. No one had contacted me beforehand to let me know there was an issue with my reservation or that the location wouldn't have vehicles available. I called the location because I couldn't continue waiting indefinitely and I was told to try again at 10:00 a.m. I was also told that they would have cars by then and that someone would call me. I never received that call. At 10:00 a.m., I called back myself, only to find that they still didn't have any cars and that they couldn't even provide an estimated timeframe for when one might become available. At that point, I had to start over and scramble to find another rental vehicle elsewhere. I understand that rental car availability can sometimes be unpredictable but the lack of communication was the biggest problem for me. If Avis knows a location won't have vehicles available for customers with reservations, I believe those customers should be notified as soon as possible so they have an opportunity to make other arrangements. I also think there should be better coordination before the location opens so employees can identify these issues and communicate with customers proactively rather than having multiple people arrive at their scheduled pickup time only to discover there are no vehicles. I hope Avis improves its reservation management and customer communication because having a confirmed reservation should give customers some reasonable expectation that a vehicle will actually be available or at minimum, that they will be notified if there is a problem.

This is the most nickel and dime car rental experience I've ever seen and it will be our LAST with…read moreBudget. You have to PAY EXTRA TO USE THE CRUISE CONTROL, not to mention to link your phone/map to the console display, even for just music or Bluetooth calling features, AFTER booking early and paying extra for a larger non-economy rental. It has to cost them MORE to block these features than they make on the extra miniscule cost of the use of these features by consumers who already have Toyota/Apple accounts... an embarrassing, absolutely SHAMELESS, UNCONSCIONABLE PRICE-GOUGING CASH GRAB by an already unconscionable corporate entity. How American of Budget... way to exploit our already struggling middle class who just want to see their kid play college ball in another state (for a public university already price gouging for a mediocre education that has us in debt. This is exactly what's ruining our economy and embarrassing our culture on the global stage. F&CK budget rental. NEVER AGAIN.

1. Signed up and paid 2 months in advance for a four-day rental. I paid for an economy car; they…read more"upgraded" me to a larger car at no charge. However, that is NOT what I wanted; I'm a small car guy. 2. The final bill was $8.70 MORE than what I paid. I tried to compare the charges so I could identify the changes. The categories don't match! I sent an email to Budget asking them to explain the difference. No response. 3. Also, since they share the facility with Avis and a third rental agency, VERY long lines to sign in. 4. No one present when you turn in the car. 5. Any help required you to be a "member" of their rental community; I had not traveled in three years due to Covid. Strongly suggest finding another rental company at RDU airport.