Leon and Walter showed outstanding customer service and client satisfaction. I highly recommend this franchise of enterprise due to people like Lyons and Walter the company should be proud to have them working for them. read more

Young staff with no experience or desire to help customers. State farm called to make a reservation and I get here and am told they have no cars until Monday but it's other stores around. You're all enterprise you can call to help your customers out ? Crazy. Now after an already stressful accident at 4 am we get to ride around Raleigh looking for other enterprises bc your reps here didn't even try to give any assistance. Horrible customer service read more

Enterprise Rent-A-Car - Front of building - Car Rental Near Me - Raleigh, North Carolina

Been with Enterprise since I've been able to rent cars. At least 12 years. Wouldn't recommend this location to anyone. The young lady working today wasn't helpful at all, during a time in need & a reservation during a holiday weekend. I definitely won't be using this location going forward & reconsidering using Enterprise in total. If you don't mind being inconvenienced and not helped when you need it, this is the place for you. read more

Amazing service Burk was very helpful and Hannah the area manager Thank you we need people like this in management enterprise Those two deserve their credit entire staff was amazing read more

I do not recommend this location. Customer service never feels great. They're friendly but practices feel underhanded. For my most recent reservation, I arrived to pickup the online reservation, made 15 minutes earlier. Was asked if I wanted to upgrade for X amount more and I declined. Was then notified my selection was not available. I asked for either of two downgrades and was told nothing cheaper available plus made to pay the additional charge. I asked for price match and was politely told no but given $10 off. On drop off, tried to change location to RDU Airport bc I had a flight and wanted to avoid doing a ride share service. Was put on hold and told yes but I had to pay $75 for a "one way charge." Checked with another Enterprise location and discovered this charge is not mandatory-- they charge at their discretion. Asked agent about it when I turned the car back in and was told to look at the other five people inside waiting and they need their cars... bad way to reply to a customer giving a calm complaint. It also seemed bogus, given that they consented to me returning to a different location so long as I paid $75, despite "five other people who need a car." This was such a disappointing experience. Felt taken advantage of, bc I had no backup choices for transportation. Will not use this location again. read more

Ran into a bunch of issues trying to give them $50 for a deposit. They don't take apple pay, has to be a physical card, but it gets better.. they don't take Chime ... woohoooooo. So they suggested I go to walmart for a debit card.. guess what? no ride provided to walmart after i just dropped my car off at a collision center. The guy, John , was telling me how excited I would be after getting the card.. wtf is exciting about being late for work, having to pay for a ride, all these inconveniences.. wtf is exciting about that? Yall letting this corporate shit get to y'all head instead of actually helping people. Foh. read more

The Raleigh Enterprise on Capital Boulevard had given me a rental with a punctured tire. The next day I realized the tire was completely flat (6 PSI). I called the Raleigh Enterprise and the guy instructed me to drive it to the nearest Enterprise on the flat. Yes DRIVE IT ON THE FLAT IN THE RAIN. Luckily the Knightdale Enterprise took care of me and swapped me in to a new rental with 30min to close. I won't be coming back to the Raleigh Enterprise on Capital Boulevard and caution those who do. Edit: Adam, the supervisor for the area, called me to get the details and use it as a training opportunity. read more

Enterprise Rent-A-Car - Car Rental Near Me - Raleigh, North Carolina

Being a rude POS must be a requirement to work here. Taking my money to hertz from now on hopefully they're more warming and not some emotionless robot. They do try to work with you AT ALL, very dry and won't even give you basic information without a confirmation code. All I asked was what's the procedure if I wanted to use a debit instead of credit card. DO NOT RECOMMEND. read more

I made a "confirmed reservation" while on a short trip to visit an ill elderly family member. When I arrived they had no cars available until 2 days later. I wasted money Ubering myself there. But, more importantly I wasted time I could have spent with family on this very short trip. read more

I just had the worst interaction with this little latin looking male that claimed to be the manager. I had previously called and talked to a very polite young lady who checked to make sure there was cars that could fill my reservation needs, she confirmed and I set up a time for 1:00 to come pick up a car. Unfortunately this short In stature male is the only one in the office when I walk in, I told him what I was there for, he asked if I had a reservation, I told him not for the day, before I could finish this rude 'manager' starts dismissing me stating that he has no car for me. I told that was unacceptable because I just got off the phone with the young lady and she gave me the address to get here. He very rudely ask who is this lady? I stated I don't know her name, the person who answers the phones, he then starts naming off names and I again told him I don't know he needs to go find out who told me. He had a ATTITUDE... went back in and came out within 3 mins and states he does have a car I can get?!??!? Wait what?!? 3 mins ago he was cutting me off telling me I couldn't get any car. So I asked him is the car what I am supposed to be getting or am I being downgraded, he very sarcastically answered no that's what your supposed to be getting! I told him ok .... I was frazzled by his WHOLE demeanor! He then says I just need your drivers license and smiles again very sarcastically. I told him to 'do me the favor and drop the snarky attitude and just rent me the car, because your attitude is too fucking much for me to deal with' he then claps his hands together and says cuss at me one more time and I won't rent you anything. I told at this point I don't want to rent ANYTHING FROM YOU and I'm fine with leaving with a car. I have no idea what else he was yelling at me but he is a horrrible manager and needs to be put on washing cars. My question that remains is when did they get a car in? Three minutes he went from having none available to having a single Sentry available. What was the circumstance that leads him to discover there were available cars? read more

This place is just awful. I got rear ended in a car wreck a few weeks ago and after many calls with my insurance company, they told me I would have to get a rental car because my car's damage was very severe and they needed to repair it. I went here to get a rental car because my insurance company covered it. I wish I had gone somewhere else though, because as soon as I walked into this crappy place it smelled like weed and onions. I looked around the place and saw nothing but people in baggy clothes wearing hoods on their heads. I immediately knew something was weird about this place, but whatever... I needed a rental car because I need to get to work. A very nice lady finally helped me and told me she could offer me either a minivan, a 2005 pickup truck, a Toyota of some sort (I forgot what model), or a kia. I was upset, because my vehicle was of the luxury suv kind and the cars I was being offered were all crappy cars with none of the features my car had. My insurance company told me I would be getting a rental car like mine, but no. This lady told me I could not get a luxury car and when I asked about a Denali that was being worked on, she said no your insurance doesn't cover that. Seriously? I know what my insurance covers. They told me I would be getting a luxury car but now I had to drive a crappy minivan, old pickup truck, or some ugly suv. I finally just gave up and went with the kia. Oh well, at least it's an suv I told myself. How bad can it be? Well, it was the worst thing I've ever seen. As soon as I opened the door to the kia, the smell of weed knocked me right in the face. Jesus Christ, it smelled so bad... I've never smelt a smell that bad in my over 40 years of living. God it was so bad. To make things worse, I looked underneath the seats and found so much garbage. Food wrappers, mold, cigarettes... and other things. I told myself to just hang on for a week until my car gets fixed. I couldn't really do much about this situation, and I thought maybe I just could buy an air freshener for the car to maybe get rid of the strong weed smell. I bought not one, not two, but three air fresheners for the car. I thought, maybe this would work. I put all three air fresheners in the car, but no. The smell didn't get any better. The car still smelled like weed, and the smell of weed was making my head hurt. Whenever I stepped out of the car I felt dizzy and faint, and the smell was just terrible. Just terrible. Not to mention, the car had cloth seats which means they stain easily and I saw many stains all over the car and the seats. Some weird clear substance on the seats, seatbelt, and the seatbelt buckle. And now that I think about it, the substance was definitely semen. Hair stuck all over the seats, and fingernails all over the floor. I didn't even wanna touch anything, because I was afraid I would get sick. Never coming back here again. I almost felt embarrassed having to drive around that disgusting car for a week. I have kids and they got sick from just sitting in the car for 15 minutes. Boo.. read more

I give this location 4 stars. It would've been 5, but no one told me I wasn't allowed to have my dog in the car. I had to end up paying almost $200 for detailing when I was never told this information. I signed something super quick on a small iPad when I first got the vehicle. I don't even remember seeing the terms and conditions. I really just thought I was signing saying that I was taking the car..... There are signs about no smoking in the car so that's obvious, and I was also told about scratches and dents and to fill the car up before returning it, but the fact that I wasn't told about the pet fee was very annoying. However, the employees were all super nice, and I know it has nothing to do with them they are just doing their job... but I think the communication could've been a little better. I really enjoyed my rental car. The rental car was brand new and super clean. It just really would've been nice to know about the terms and conditions as I would have never let my dog in the car. So let this be a PSA, don't be like me and let your dog in the car when you get your rental. read more

After I needed a car because a drunk driver ran over my 2 of my vehicles my insurance company sent me to enterprise. It all started off fine at first, and then went downhill, and downhill fast. I started off with a Chrysler Sebring, but it had a couple of things wrong with it, and I swapped it out for a Dodge Avenger. (Dodge's are great, but this car had waay to many blind spots) Apparently that is where somebody screwed up, when I swapped out cars. When I switched cars, somebody stuck in the system that I returned both cars the same day, but I didn't know that until later. One morning at 9:30 AM I received a phone call. I was asked when I turned in the rental car. I told them that I didn't remember when I turned in the first one, but I still had the second one. Then the guy said to those in the background "I found it!" The guy told me that they had been looking for the car for a couple of weeks. While on the phone I was told that since somebody had screwed up on their end, they needed to fix the contract. I asked him if he needed the car back, and he said "No." That was lie #1. I informed him that I was busy, and he agreed that he would call me back in 2 hours. That was lie #2. While I was out driving around the rental company showed up to where I was to repo the car at 11:30 AM. They said that they needed the car back right then, and that I had been in the car over 30 days (lie #3) and the insurance company was not going to pay for it any longer. That was lie #4. The rental agent said that in order for me to keep driving a rental, I would have to pay for it out of packet (lie #5) At that point I was perplexed and didn't know what was going on, so I got on the phone to my insurance agent and put him on speaker phone. My agent was wondering why they would just repo the car and not call anybody. The rental car person said "We don't call the insurance company. My insurance agents response was "You are lying!, I know you call insurance companies." So the lie count is now up to 6. I was told that if I didn't hurry up and move out of the drivers seat that they would leave me standing there and not give me a ride to the office. They would let me drive the vehicle another foot, or even get my stuff out of the vehicle. My insurance agent told me to just ride back with them to the office while things got sorted out. So once we got back to the office the one guy said he would give me a ride home (yet no mention about my stuff in the car). I said I wasn't going anywhere until my insurance company said so. So after I reached the insurance agent, and tey talked with the rental company, then the rental company decided to change their tune. I was not in the car over 30 days, the rental agency had double billed the insurance company for some time (see lie #3). The insurance company was also going to keep paying for the rental (see lie #4) as they had my claim still open. So I was upset because the rental company lied to me, and screwed up my day, and I let them know it, and I called them a liar, quite a few times. The branch manager tried to pass it off as no big deal. She said "Haven't you ever made a mistake?" What kind of an excuse is that for you try to pass the blame to your customer, and downplay your mistake? Plus they messed up my lunch time, and wasted my gas when they drove it, and I was supposed to meet somebody and that screwed up both of our plans. The manager said that I was not cutting them a break and trying to work with them, and I was like I didn't have to give them a break. They really screwed up, and needed to own up to their mistake. I ended up getting 3/8 tank of gas, lunch, and what they considered an upgraded rental all at their expense. (See lie #5). The branch at that point wanted to be nice, and kept asking if I was happy. It is hard to be nice when you are upset, and I was not going to cut them a break, after all, they screwed up, not me. Bottom line is, this branch needs to learn how to better communicate with their customers, and not to lie to them. There were a couple of more lies that they said, but no need to totally call them out. (Me giving them a break.) Not sure if I would ever rent from them again if I had to pay for it out of pocket. My insurance company said that if need be, in the future they would rent from Hertz to avoid issues like this. read more

Enterprise Rent-A-Car - Car Rental Near Me - Raleigh, North Carolina

I would just like to say if you do go to this location DO NOT let Kye (or Kyle) help you. I had reserved for a car and my total was $277 and I ended up paying $380. Kye failed to do his job correctly and explain to me that being that I already reserved and they didn't have the car I reserved for, my total should still be the total I had reserved for. Because when he said they had another car but it would be more, I asked was he sure because I was not trying to pay more. He didn't explain anything to me, or give me suggestions on waiting on another car or letting me know anything. He was just trying to get more commission. Obviously. This was only my second time getting a rental. So I wasn't aware of any of this, I was confused and tricked to paying more. Once I was aware I paid WAY more than I was suppose to. I called to see if it could be fixed. Kye, was nonchalant and was not trying to help the situation. When I went back there, he even shrugged his shoulders and told me that I signed the agreement papers and he really don't even have to discuss anything with me. Kye energy was completely different. When I got the car he was very nice BUT once I realized I was OVERCHARGED he was NOT. I've been to the other enterprise on capital blvd, and my experience was completely different. I do NOT recommend this location or KYE! Whether you're new to getting a rental or not ALL the guidelines, options, and policies should be mentioned. Because being overcharged and it being an ole well and a shoulder shrugged is NOT right. DO NOT RECOMMEND KYE! read more

Needed a rental while bmw took forever to fix my car. It was covered under my warranty which bmw gave me pretty much no help with coordinating but this office staff was super patient and helpful. Cannot speak highly enough about their positive attitude and eagerness to help. Thanks enterprise! read more

Awesome place to rent a car! Fast and easy and the people working there does not take shit from anyone complaining about getting them to give you a ride home, just because you can not provide auto insurance or pay for the rental of the car. I would rent again from this place always!!!! read more

Rented from this place twice and they have the best customer service in all of Raleigh! Lauren, Garrett and the entire team bent over backwards to help me. I highly recommend this location. read more

My Rental Agreement number is: 84Y6LN. I had a reservation initially for a Ford F150; however, upon my arrival to the location on Capital Blvd in Raleigh, NC. I decided to go with the Dodge Ram instead because the truck bed seemed longer.. I get in the vehicle and within 75 minutes of me driving the vehicle on a major highway I take the Greensboro, NC exit on 40W (the highway that merges with 85) and Im in the far left hand lane, and then I signal to get in the middle lane instead due to cars driving faster than me and then I heard a loud gun shot and then i see smoke. For whatever reason, I steered my vehicle BACK over to the left of me.. If I moved over 2 inches from where my vehicle stopped I would not be here today nor would my son who was in the passenger seat with me due to it being a HUGE drop off. I have pictures as well-please see the attached. When I went to the left, there were some other cars that had to merge off a little to the left off the road due to my blow out, Im so very happy it wasnt a pile up or an accident. After taking a few breaths, I composed myself to call Enterprise location that I got the truck from. I called Enterprise at 2:59pm. The manager, Lauren, apologized to me, but Im sorry after almost DYING, an apology seems so ineffective you know? She did route me to roadside assistance and I was given an ETA for a tow to come and change the tire in 90 minutes.. I really didnt want to wait that long as I did have other arrangements, but what choice did I have right? So Im sitting there and after 2 hours I call Roadside service back to get an update on the tow's arrival. They told me that they were having difficulty finding me and she asked me what exit I was at? "Well, I wish that I could give you that information," I replied as I couldnt see anything but silver rails and trees.. There were absolutely no landmarks to give; which made me so nervous and for the first time I felt helpless;truly helpless as my day was ruined and my time that I can never get back has been taken. After sitting there for over an hour, I did realize that to the right of me that there wasnt even enough space for a bicycle to be parked without being hit, so WHY if I was in the middle lane that I didnt just go to the right like common sense, I cant tell you; clearly there was an angel with me. I ended up calling Roadside Assistance then and she asked me for my coordinates; latitude and longitude because they cannot find me. One time that I called, they said I was Efland, NC. Another time I called, they thought I was in Durham, NC. Another time I called, they thought I was in Mebane. Very disturbing and made me feel as if I was going to be out there all night. I dont know if it was the 3rd or 4th call, but I ended up asking the representative if I should just call my insurance company to request a tow. Im praying that all of my telephone calls made to your roadside assistance department were recorded, because she told me that might be a good idea and sure go ahead and call (mind you she never told me that when I do that, it automatically cancels out THEIR tow request! I wish that she would have informed me of that, but how could I have known to even ask her? I am not an Enterprise employee nor have I EVER IN MY WHOLE LIFE have experienced a blow out. I ended up getting off the phone and reached out to my insurance company who informed me that it was a little more difficult because I wasnt in my car and Im in a truck? OK! Duly Noted, I am truly having a bad day I call Enterprise back to speak to a very nonchalant representative who kept telling me that he could not give me a status due to them not having a ticket and it had been cancelled because I reached out to my insurance company. So I had to make another request, as I am speaking to him I am calling my insurance on my son's phone.. I get frustrated with the one rep and hang up on him and I lose it.. It finally hit me that we almost died... It hit me that I am having a rough day after starting the New Year right.. Everything just hit and I had an anxiety attack.The tow guy is telling me that they have to cancel because I am not in the city that they thought I was in...then 45 minutes later, they find out that I am in the city that they are in so they can service me... By this time I have called 911...I am upset and she is trying to calm me down. She pinpoints me location to the very T! She states that I am near exit 259, but Im in the bend so there isnt a landmark, address, nothing to provide. She then transfers over or does a conference call to the higway state patrol and they say they will get to me as soon as they can.I waited in my vehicle for over 4 hours and now they want to tell me i hit something. they even gave me another vehicle (camry) close out rental agreement as no damage but now its damage? read more

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Continues to hold a rental deposit after nearly a month of returning the car. Their corporate customer service agrees that the money should have returned and that they'll escalate the issue with this branch but no luck so far after 3 calls over 3 weeks. Recommend avoiding this branch if you want to have your money refunded any time soon. read more

This is the car rental joint closest to home for us, and we'll often rent for the weekend if we're planning to get out of town and don't want to put the miles on any of our cars. This location runs that $9.99/ day weekend special (300 miles, then $.20 for each mile over 300), and usually will have a car in the size you need provided you reserve earlier in the week (same day rentals are hit-or-miss). The staff here is accommodating, and quick to offer a pick up or drop off. Just this past weekend we rented a car and were given a Chevy Aveo - very standard, manual windows and locks, etc. I have to be honest here -- it was probably one of the more beat-up rentals I've gotten from them or any rental company. Maybe it's just because I have great luck and usually get very new cars... maybe it's because I most often rent from National and choose my own from the Emerald aisle... but still. The hood was all scratched up (like, angry cat did a tap dance on it scratched) and had a few dents and nicks in various spots. I will say, however, that the gentleman who checked me in (Drew) was VERY conscientious about noting eeeeevery little ding, so kudos to that. I took off on the road and noticed that the alignment was shot. Literally, if I let go of the wheel, I'd end up in the next lane to my left in less than 3 seconds. Not good. I called and told them I felt unsafe driving the vehicle, and they quickly offered to let me switch it out. I did so, and they gave me an (upgraded?) Hyundai Elantra. Power everything AND XM satellite radio activated. Very cool. Or rather, very cool until the tire sensor light went on. I flipped. Could our luck be that bad?! We took it to our buddy at Firestone on our way out of town and he took some air out of the tires, and everything was okay at that point... until 2 hours later when the light came on again. The car wasn't pulling or anything, but still -- wth?! I called Enterprise and spoke with Damian, who was apologetic. They had no other cars available to offer another switch, but he did waive the mileage cutoff for me for the inconvenience. (Just for what it's worth, unlimited mileage would have brought the cost to $20 a day instead of the $9.99, so that's a big solid Damian did us). So... starting at 4 stars, they lost a star for the initial crappy car and the fact that I had to switch it out... but they gained it back for their great customer service. Good stuff. read more

Enterprise Rent-A-Car Review I cannot speak highly enough about the staff at the Enterprise Rent-A-Car located at 5105 Capital Blvd, Raleigh, NC 27616. All of their employees were really helpful and courteous. Upon hearing that I would be driving to Texas with my wife and kids the manager upgraded my rental to a roomy SUV that made my family vacation to Texas an extremely comfortable and enjoyable experience. I wanted to highlight the exceptional customer service of their professional staff. My experience with this particular Enterprise Rent-A-Car location is the reason that I highly recommend Enterprise and will only use Enterprise if I ever have to use a car rental service. Martin Rodriguez read more

Excellent service! I had to pick up a car before work and I was in and out within 5-10 minutes. Lauren the branch manager helped me for both pickup and drop-off and was both friendly and professional. They also offered to drop me off where my car was getting repaired. Thanks! read more

I went to the Enterprise on 1661 NW MAYNARD RD CARY, NC 27513-8701, attached to the Caliber Collision shop. Watch out for the strong-arm tactics. The salesperson scared my wife into getting the additional coverage by threatening to find tiny scratches and charge us for them. Ended up adding an additional 300.00 to our bill. I can see why Enterprise would push the additional coverage, but this is pretty short-sighted as I will never use them again. read more

Hands down some of the best customer service I've ever received, and not just among other rental car places. Lauren, the branch manager, was excellent to work with and highly professional. I had to get a rental while my car was in the shop for an extensive repair, and the staff here helped me tremendously during an already stressful and expensive time. Truthfully, each employee I worked with provided excellent customer service. This is a group of warm, welcoming, and professional people. read more

This branch is so unprofessional. They offered a car to a customer in my face after telling me it was reserved.

First time at this location although I use enterprise quite often...my initial experience unfortunately was less than pleasant...made a reservation but when I arrived they had no cars at all so put me in a minivan that I attempted to object to but was immediately told it was my only option...then they continued to try and convince me that I was being done a favor...I'm not picky with the car I receive so I accepted but simply requested help with the extra gas that a minivan cost vs a midsize car and was denied while they rushed me out the door...the manager on this day was Lauren who in my opinion did not handle the situation correctly for many reasons...including that she TRIED to nonchalantly direct her employee to the minivans while he continued to pick up multiple sets of keys that clearly belonged to other vehicles but I was denied any other options? None the less...I called the very next day and spoke with Josh who was the manager at this time and not only did he listen to my concerns but immediately understood and happily credited me a half tank of gas! I appreciate when things end up positive even if they didn't start that way!! Thank you josh for listening to a concerned customer! Much appreciated!! read more

My daughter made an online reservation where all of her information was entered along with her debit card information. She received a confirmation number but when she went to pick up the car she was told she couldn't have it because she had an out of state license and she didn't have a major credit card. She was pretty much told sorry but nothing we can do about it. Tried calling customer support and was hung up on. Second call, she was told there was a "policy button somewhere on the page she should have read it." She is now stranded in Raleigh with no transportation to her observation site where she is collecting data for her masters degree. If this is Enterprise's policy, then the reservation should have never been accepted. If it is accepted then Enterprise needs to make good on giving her a car for the time she reserved it! Will never use enterprise again!!! read more

This is the location I was trying to confirm a truck for, and Josh who answered the phone was not very pleasant. I told him what type of vehicle that I needed to confirm and instead of telling me he was going to transfer he sends me right on over to Enterprise 800 reservations. That agent couldn't even say Raleigh, I had to actually tell him the name of the city. So I call back to this location and again Josh picks up and I asked him to help make the reservation and he said no, it must go thru the 800 number. I am going to research other car vendors for this client, because this Raleigh location doesn't really care to assist. You would think that during this COVID 19 vendors would be doing anything that they could to assist and get the business, but I will send this business elsewhere. read more

On March 22, I was pleasantly surprised with the customer service and friendly greeting I received, when I arrived. Although I was actually at the wrong location, they kindly and quickly accommodated me with the car of my choice. I enjoyed them so much, I plan to rent again from them tomorrow. I'm only sorry I can't recall The agents' names. I believe the one who waited on me Friday was Ronnie. I wish I could remember the sweet young lady who waited on me that Monday for my return. I Highly Recommend this location!!! read more

We were having trouble getting a car because of a credit card issue, and although the staff was not able to provide us with a rental, they did all they could to help us figure it out. They were kind enough to even give us a ride to the next-nearest rental place. Thank you guys so much! If you see this, we found a car and are on our way to Bonaroo! read more

The staff is extremely friendly and dedicated to ensure a positive customer experience. I have rented there twice and will definitely be back for another rental. read more

They solicit you to buy their "insurance", $20 per day, and don't tell you they will add taxes and fees to it. The car rental fee was covered by a car dealership. Bad business! Won't purchase again or use their service! Withholding information to make an informed decision is deceitful!! read more

Enterprise has always been simple and straightforward, however some of the vehicles this company offers are the worst. This location, although very busy, works very hard to get their customers in and out. read more

I booked a reservation with Enterprise (Raleigh, NC) on Capital Blvd and Brentwood Rd. on October 11, 2021 for November 22. 2021. I was very hesitant about doing so because of previous negative experiences when I made reservations with them and it didn't go over well but I did it in hopes that I wouldn't have any unexpected surprises from them. On the morning of my reservation, while getting dressed for work, I receive a phone call from a representative from Enterprise. They inform me that they saw that reservation was for 6:00 pm and they close at 5:00pm. I was very upset because I had to work and I hadn't made any plans to get coverage at work because I made this reservation with the expectation that I could pick this car up at that time. I informed the rep that it would have been better if they had let me know this information when the reservation was made. It was too late for me to get off work early with this kind of notice. He didn't care. Then he informed me of a $300.00 deposit on the car when I picked it up. That wasn't mentioned in any of the documentation when I made the reservation (I rechecked just to make sure and didn't see that at all). All I wanted was to take my wife and son to Florida for the holiday and her birthday. We luckily were able to take another direction with our transportation plans, however, this could have been avoided with proper communication. That is just not how you do business but with previous experiences with them, I should have known better. I will never ever attempt to rent from them again on my own dime. How they have kept business this long is beyond me. I should have known better. However, the lesson has been learned this time. What is wrong with communicating correctly? read more

The best thing about the experience was the friendly staff. Very professional. Now, in terms of comparing Enterprise with other car rental companies I've used ( and I usually rent 10+ cars / year) the experience was average at best. One of my biggest peeves was they don't send the cars out with a full tank ( mine had a quarter tank and so I asked) . Really? Nobody is ever going to be able to get exactly 1/4 tank of gas back In there before we drop it off. My opinion, Shady way to make $ on mass rentals...just saying. Also, I would have preferred to get in and out more quickly with confirmed reservations. Overall just average. I don't see myself using Enterprise again unless it's a last resort. read more

This is the closest to our home .customer service has always been the best. Last Tim it was Laura who really took care of us. Everything went perfect. read more

Went into this location to rent a car. The most impolite customer service representative Jade dealt with me. When I asked to reserve a car she advised to go to their website, it would be cheaper. I commented that this was a stupid Enterprise policy, never once used profanity or insulted her, simply expressed my exasperation at not being able to do in person what I could do online at the same price. Jade made it perfectly clear that I was not welcome, pointed to her assistant mgr and advised I should complain about her to him, if that was not good enough she gave me the manager's card. Neither were good enough, have written to Pamela Nicholson, CEO and Andrew Taylor, Chairman STAY AWAY. An exact opposite experience with Hertz! read more

Branch manager has to learn how to treat customer! Don't waste your time coming here! If you do she is going to make you mad, because of her unprofessional actitud! Really bad customer service! Not help! At all! Then the front office man is going to keep make you mad with his incompetence! Following her actitud! read more

I already knew Enterprise was a good company, but these people go above and beyond to keep their customers happy.

I always have a great experience when I rent from Enterprise. I chose this site for rental because their hours were closer to the hours/ days I actually needed to rent a car. I would've had to have added two extra days to my rental since the one closest to me is not open on Sundays. People were courteous. Problem: the car was not clean (but the fact that the weather was freezing had something to do with that), there was no window washer in the car and no one took the time to show us where the controls were and how to use them. The cruise control was especially difficult.... but that is not Enterprise's fault. Check in was easy, too! read more