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Services - NCG Heating

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

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2 years ago

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Osborne's Plumbing & Heating Inc

Osborne's Plumbing & Heating Inc

(10 reviews)

I'm giving this company three stars as the gentlemen that came to replace our pump were nice and…read moredid good work. Also, the owner himself was nice enough to call and discuss this with me so I do give them props for that. With that said. I have similar concerns to the other complaints regarding this company. Firstly, we were told on the phone that the cost was $90/hour. We are newlyweds who just bought our house and we both work seasonally, so in the winter money is rather tight. We also have a small well. When the company showed up there were two guys. One guy in particular seemed to be doing the majority of the work and we got the impression that one of them was training. They were here for a total of two hours(arriving at 9:03 and departing at 11:05, though the guys who did the job say otherwise). When they were finished we were handed a bill that was barely legible and nothing was itemized. Turns out, we were charged $175/hour for both guys. Understandable that both men would be paid, but why the difference between $90 and $85 an hour for the two guys when we were told that both of them were seasoned employees? In addition to that, they charged an HOUR at $175 for "travel". The owner told me it's 20 minutes each way to our house. I looked up their address, it's 15 mins at worst each way. I make the drive into town daily. So they rounded up a half hour at a price tag of a combined $175 an hour. Also, any company that sees fit to charge their customers that much for travel time for a thirty minute commute AND charges an additional half hour when they were here a whopping two minutes over two hours is not only not ethical but not trustworthy in my book. In that case they should be rounding down. At the end of the day, the receptionist gave us misinformation from the get go and they did apologize for that. The owner called us back and he was pleasant, and did send us a check a small portion of the travel time. In a whole, these guys did do great work, but should be more straightforward with their customers about the hourly rate and more fair when it comes to billing for travel time. Had we known it would be that expensive we would have gone with another company.

If I could give them a zero or lower on this rating I would! They have screwed up the plumbing work…read moreso bad with their shoddy work and incompetence that it's hard to say the cost it will be to restore the damage that has been done!!!! WARNING : DO NOT HIRE THIS COMPANY (they learn on the job at your expense)

Energy Solutions of Maine

Energy Solutions of Maine

(2 reviews)

I had Energy Solutions of Maine install multiple units in my home just over a year ago. One of the…read morebest decisions I ever made was going with them. Not only were Mike and Scott professional and efficient, they answered all of my many questions while getting it all installed. They helped me choose the best options for my home and made everything fit exactly what I needed. Mike even helped me get the Efficiency Maine discount paperwork done. Full service to say the least. I have been happy to recommend them whenever possible. I hope everyone is able to enjoy the positive experience I am sure they would have in dealing with Mike and Scott. Anyone even considering a heat pump should absolutely call Energy Solutions of Maine. You will be glad you did!!!

I had a heat pump installed by Energy Solutions a few years ago and I can't speak highly enough of…read morethe great work they did. Mike & his brother came over and gave me a free estimate and we figured out where the best spot in my house would be for it. They had the heat pump installed right on time and budget. They also left no mess behind and no damage at all to inside or outside of my home. They were extremely professional, knowledgeable and friendly. They didn't leave until all my questions were answered and when I had any further questions they are always there to answer them. They had to come back to fix something and they did within 2 days and knew exactly how to fix it and it was done in 15 minutes! I would highly recommend them.

NCG Heating - hvac - Updated May 2026

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