I'm giving this company three stars as the gentlemen that came to replace our pump were nice and did good work. Also, the owner himself was nice enough to call and discuss this with me so I do give them props for that. With that said. I have similar concerns to the other complaints regarding this company. Firstly, we were told on the phone that the cost was $90/hour. We are newlyweds who just bought our house and we both work seasonally, so in the winter money is rather tight. We also have a small well. When the company showed up there were two guys. One guy in particular seemed to be doing the majority of the work and we got the impression that one of them was training. They were here for a total of two hours(arriving at 9:03 and departing at 11:05, though the guys who did the job say otherwise). When they were finished we were handed a bill that was barely legible and nothing was itemized. Turns out, we were charged $175/hour for both guys. Understandable that both men would be paid, but why the difference between $90 and $85 an hour for the two guys when we were told that both of them were seasoned employees? In addition to that, they charged an HOUR at $175 for "travel". The owner told me it's 20 minutes each way to our house. I looked up their address, it's 15 mins at worst each way. I make the drive into town daily. So they rounded up a half hour at a price tag of a combined $175 an hour. Also, any company that sees fit to charge their customers that much for travel time for a thirty minute commute AND charges an additional half hour when they were here a whopping two minutes over two hours is not only not ethical but not trustworthy in my book. In that case they should be rounding down. At the end of the day, the receptionist gave us misinformation from the get go and they did apologize for that. The owner called us back and he was pleasant, and did send us a check a small portion of the travel time. In a whole, these guys did do great work, but should be more straightforward with their customers about the hourly rate and more fair when it comes to billing for travel time. Had we known it would be that expensive we would have gone with another company. read more

Asked for a quote to either replace or fix tankless hot water heater, was told they can fix but unit brand's company has left country, 3 people including their expert and $2600 later and unit works worse than before they performed work on it (was just intermittent tripping, now constantly) along with guest cancelling for no hot water right before Holiday, another $2000 lost. read more

If I could give them a zero or lower on this rating I would! They have screwed up the plumbing work so bad with their shoddy work and incompetence that it's hard to say the cost it will be to restore the damage that has been done!!!! WARNING : DO NOT HIRE THIS COMPANY (they learn on the job at your expense) read more

Sent a quick trained young man to do a trained person's job. Office charged for 5 hours of labor at$110 per hour while young man had to spend 2 hours searching for equipment he should have brought with him. He then blew up pressure control flooding basement. He spent an hour of more bailing out 5 gallon buckets with my help for a bit. Office would not reduce hourly charge of $110 per hour for flagrant "down time" billed. Will search for a different company in the future. read more

They did what they promised, when they promised, at the price they promised. The guys were neat, polite and patient with my thousand questions. I gave them a deposit and agreed to pay the balance in full on completion. When they finished I asked the gentleman to confirm the balance due so I could write them a check and he said oh no the office will bill you ..... they are trusting !! They have been helpful to take care of problems in a good time frame. We will positively use them on the future. read more

I have used Osborne's repeatedly over the past few years and find them to offer excellent service at reasonable rates. They are very responsive to calls for urgent help. read more

DO NOT do business with this lousy company. They were supposed to show up to fix a bathroom leak and replace a water filter. Unreliable and irrersposisble. They cancelled twice without prior notification. read more

not impressed that they advertise as.......emergency plumbing!!!! but when you call......they casually say.....for our customers only!!!! read more

I can't thank Osborn's enough. I had no water pressure and Quincy soon sorted it out. I'm so glad they were suggested to me.

I made the decision to write this review to be helpful for other potential future customers. Like many families, mine very much so lives paycheck to paycheck. With any number of unexpected issues that can arise being a homeowner, going into debt is a very real possibility. That is why it is so very important to be able to trust the people you hire. You need to be able to trust that they have your best interest in mind, and will not take advantage of your situation by running up the bill just for the hell of it. We have used Osborne's various times in the past year for plumbing and heating issues. I went back & forth as to whether I wanted to give them 2 or 3 stars, and ultimately decided on 2. I have good and bad things to say about them. Let's start with the good. They have a very reasonable turn around time between calling them for service & the time that they can come out. Also they have been able to fix/complete all jobs we've hired them for, although on at least one occasion, they came out for a job, completed it and had to come out 2 days later to readdress the same issue. And now the reasons why we will be trying out other companies going forward. Their current rate is $80/hr. They also charge for travel time TO & FROM my house. Now apparently travel time is common with plumbers, so fine. However, they are in the habit of ROUNDING UP to the next half hour, actual words from one of their technicians. Any business that feels comfortable charging customers travel time TO & FROM a service call, and then adding an additional 20 minutes to the bill by ROUNDING UP, at $80/hr is clearly a business who takes advantage of their loyal customers. Given how blatant that disregard is for their customers hard earned money, how can people trust that they are not adding additional fees through cost of parts, time to complete the job, etc.? I don't trust them. Not to mention, you know they're also charging the customers before & after you for travel to and from their residences, so really Osborne's is getting $160/hr to drive from job to job. I'm not sure how any person/business can be comfortable with how unethical that is. When I have spoken to staff at their office, or contacted technicians about concerns of being overcharged, they were certainly not friendly or eager to hear my concerns, instead they were seemingly annoyed, frustrated & generally uninterested that a customer is dissatisfied. Bottom line, Osborne's can get the job done, but you should definitely not expect to be treated as a valued customer. You should expect to be overcharged particularly for travel time, and if you have any concerns, don't expect a helpful or friendly voice to address you. read more

Matt, the technician who fixed what was broke, was reached by 'Osborne Central' when I called in to Osborne's to report an expansion tank in our plumbing had corroded from the inside out and a tiny jet of water being laid upon the basement floor. Sigh. So I called up someone I knew was real good at plumbing (but didn't work this area of Ellsworth) for a referral, knowing that good people do not refer people they don't think are good also. Quick was the pick-up at Osborne's, who told me someone (Matt) was already 'out in the field' on another job, but getting ready to finish. Well, I took a photo of the situation and texted it to Osborne Central, who promptly forwarded it to the technician (Matt), who I now hear is already on his way over to my house. He shows up a few minutes later with the dohickie in hand, installs it, fiddles and faddles with the complex system of bells and whistles of our heating/plumbing, and leaves with a smile. I will be calling Osborne's again should I need plumbing fixed. Matt was great. The gal who answered the phone and facilitated all of this was great. And no more jet of water being laid on the basement floor. From my wife's discovery of the issue and telling me, to filling out the check (reasonable) and giving it to Matt, all within a couple of hours. Happy man here! read more