The most important ingredient for me is good communication and this is a great example of that. I…read moresent this request for HVAC work this morning and a few hours later I heard from them.. THAT IS UNHEARD OF TODAY!! He even reached out to call my husbands phone number. I love that! He was so helpful that I asked him if he knew an electrician (because good look finding one today) and within 5 minutes I had a name and a phone number and I could use NCG for a reference. Want good service.. Call them!!

From the owner: Providing fast, reliable and reasonably priced heating servicesread more

Sometimes, every time?, it is all about the service technician who arrives at your house. Mike…read morearrived on time and diagnosed the trouble with our well tank. He knew it was a well tank service call so he had a new tank and all the parts already on his truck just in case he had to do a replacement. Our tank was over 20 years old so we knew it was probably a goner before he even arrived. Mike replaced the tank that day and did a great job- neat, curious and explained all that he did. Mike even did a small repair to the well cap after noticing it was loose. This was our first experience with Ray Plumbing and we will call them again if needed.

We've called Ray's for about three different things now since we moved into our home about four…read moreyears ago. Including a cleaning service for our furnace and porta pot rentals. We've had a good experience each time. I especially appreciated the time the crew took on cleaning our furnace as it was badly needed. Twice we called the company after a service to ask follow up questions and they were very informative and professional each time. I recommend this company.

I'm giving this company three stars as the gentlemen that came to replace our pump were nice and…read moredid good work. Also, the owner himself was nice enough to call and discuss this with me so I do give them props for that. With that said. I have similar concerns to the other complaints regarding this company. Firstly, we were told on the phone that the cost was $90/hour. We are newlyweds who just bought our house and we both work seasonally, so in the winter money is rather tight. We also have a small well. When the company showed up there were two guys. One guy in particular seemed to be doing the majority of the work and we got the impression that one of them was training. They were here for a total of two hours(arriving at 9:03 and departing at 11:05, though the guys who did the job say otherwise). When they were finished we were handed a bill that was barely legible and nothing was itemized. Turns out, we were charged $175/hour for both guys. Understandable that both men would be paid, but why the difference between $90 and $85 an hour for the two guys when we were told that both of them were seasoned employees? In addition to that, they charged an HOUR at $175 for "travel". The owner told me it's 20 minutes each way to our house. I looked up their address, it's 15 mins at worst each way. I make the drive into town daily. So they rounded up a half hour at a price tag of a combined $175 an hour. Also, any company that sees fit to charge their customers that much for travel time for a thirty minute commute AND charges an additional half hour when they were here a whopping two minutes over two hours is not only not ethical but not trustworthy in my book. In that case they should be rounding down. At the end of the day, the receptionist gave us misinformation from the get go and they did apologize for that. The owner called us back and he was pleasant, and did send us a check a small portion of the travel time. In a whole, these guys did do great work, but should be more straightforward with their customers about the hourly rate and more fair when it comes to billing for travel time. Had we known it would be that expensive we would have gone with another company.

Asked for a quote to either replace or fix tankless hot water heater, was told they can fix but…read moreunit brand's company has left country, 3 people including their expert and $2600 later and unit works worse than before they performed work on it (was just intermittent tripping, now constantly) along with guest cancelling for no hot water right before Holiday, another $2000 lost.

We called with a boiler emergency on a weekend, when the temperature was going to drop very low. He…read morewas at our house in 20 minutes, he was very pleasant. He replaced a part and had our heat running in less than an hour. Thank you!!

I called and made an appointment for this past thursday. 4/13/2023. At 2:00 pm. They never showed…read moreup or called to say they were going to be late. I called several times and got no answer or call back from them.

Xl air was fantastic, had issues on the weekend with our gas furnace and Tim was at our home within…read moretwo hours of our call. Determining a new furnace was needed he ordered the new unit and was back out to install it as soon as he had it. Worked very hard and definitely knows his stuff. I like to give buisness to locals on the area as it supports our local economy. That being said I would Highly recommend tim and his company XL air. Fantastic work

We wish to express our gratitude to Tim at X L Air and your staff for a job well done. All aspects…read morefrom the engineering and installation to the duct work, furnace, hot water heater to the smallest detail to taking the time to cover the flooring and cleaning after the work was completed and carried out in a friendly and professional manner. It is reassuring to know that your company takes the time to make sure the customer gets what he / she pays for and in your case, more so. We will definitely recommend your company for any air conditioning and heating needs to all our friends and those who need your services. Thanks again!

Hired Tyler to do an install of a propane wall furnace. He came to review the site gave an estimate…read moreand we agreed on a price. A few days later he completed the install and did a satisfactory job. Upon completion Tyler asked if we have any issues in the next 12 months that we contact him exclusively stating that he was "married to it" until then. Approximately six months later the unit began making a strange noise so I attempted to contact him (texts, calls, messenger, email) ....nothing no response. I was forced to call in an outside contractor at my expense (all should have been covered under warranty) Skip forward to 12 months later I realized I had no copy of the receipt so once again I tried making contact and got ghosted. In a text I simply asked for a copy of the $7150 bill and again nothing, so I was unable to claim it on my taxes. Extremely unprofessional and I'll share my experience with anyone who asks Don't use this guy for anything!!!!

Everything went better than well! Tyler was professional and did the job…read more I needed a plumber and asap. Found him on Yelp, contacted him and next day service. So pleased with his meticulous work. Keeping area clean and dry. Recommend The HVAC Doctor. Priced right. Family man, with small kids.

This company will let you run dry on multiple occasions during the winter when you are on auto…read moredelivery and will always find an excuse to skip service on a pre paid service plan.

Dead River sent out an inexperienced technician who did NOT know what he was doing and he drowned…read moremy five year NTI BOILER....How do I know this....one of their other technicians took me aside and told me. Dead River is the worse. It will cost me over $5,000 to replace a boiler that their employee destroyed. They will do nothing to solve this problem. PS do not buy an NTI......they are trash and nothing but trouble!

Matthew and crew do excellent work. He is innovative and goes out of his way to find solutions that…read morework for you, and that work well. It takes a manager with Matthew's intelligence, work-experience and work-ethic to understand heating and cooling problems in different situations. With his background in both construction and heat-pump installation you will get the job done right.

From the owner: Call Now! Rebates Still available. 9k - $3600, 24k - $5000…read more Daikin - Rated to -13°. You get $50 if our prices are beat. $3000 of rebates available for every home. (Based on income and number of units)

I had Energy Solutions of Maine install multiple units in my home just over a year ago. One of the…read morebest decisions I ever made was going with them. Not only were Mike and Scott professional and efficient, they answered all of my many questions while getting it all installed. They helped me choose the best options for my home and made everything fit exactly what I needed. Mike even helped me get the Efficiency Maine discount paperwork done. Full service to say the least. I have been happy to recommend them whenever possible. I hope everyone is able to enjoy the positive experience I am sure they would have in dealing with Mike and Scott. Anyone even considering a heat pump should absolutely call Energy Solutions of Maine. You will be glad you did!!!

I had a heat pump installed by Energy Solutions a few years ago and I can't speak highly enough of…read morethe great work they did. Mike & his brother came over and gave me a free estimate and we figured out where the best spot in my house would be for it. They had the heat pump installed right on time and budget. They also left no mess behind and no damage at all to inside or outside of my home. They were extremely professional, knowledgeable and friendly. They didn't leave until all my questions were answered and when I had any further questions they are always there to answer them. They had to come back to fix something and they did within 2 days and knew exactly how to fix it and it was done in 15 minutes! I would highly recommend them.

Would not recommend. Not responsive to longterm customers…read moreor newer customers. Very unfriendly person who answers their phone. Questionable billing practices across the board. If you do hire them scrutinize the bill as well as labor time billed because they work VERY slow and do not give any type of time estimate for work. Should a customer be expected to pay for their lunch breaks? There is no follow up at all. Definitely do not recommend them.

Excellent. Professional, responsive and customer friendly. I am a long term customer and I…read moreunderstand that they are focusing on new construction these days, but they still are quick to respond to my plumbing problems, especially emergencies.