Been to a few urgent cares in the area and this is the best one by far. Staff is friendly and…read morehelpful. Never a long wait, even on the weekends.

They were very organized, efficient, kind and professional!…read moreThey were patient and answered all my questions.

While this facility does not boast the most modern equipment, it is staffed by some wonderful…read morenurses, assistants, and physical therapists. Pros: *dedicated nurses and nursing assistants *goal is to get patients back to self-sufficiency. *wide variety of activities. *most nurses are kind and treat elderly patients with dignity ×any concerns about patient safety or welfare are treated seriously and investigated thoroughly, even if the initial report was a misunderstanding. Cons: *at times it seems to be understaffed, making for long response times occasionally *activity schedule changes daily and this is not always communicated to patients

After a two week stay in hospital for COVID, my mother at 92 years of age, was transferred to…read moreManorCare. Due to COVID, we were not allowed into the facility or to see her for her two week quarantine-totally understandable. We stayed in touch with her by her iPhone. I think I spoke with the women at the desk every day while they patiently answered my questions. Once quarantine was over, she was assigned an occupational therapist and a physical therapist. She started going to the gym and joined in a sort of group social therapy. Before she came home, the therapist, a social worker, & the Home Nurse Association reached out to me to arrange for any extra care she might need after care. All the way home she spoke happily of the people she met, who helped her, what they did. It was an unexpected experience made manageable by the people at ManorCare.

The bone density technician 10/10 This office is good. It…read morewasn't crowded so it was smooth.

I was recommended to this particular Radiology Regional by my primary physician. I called them the…read morenext morning with my orders and a very nice young man helped me upload the orders. I was able to get a 4:00 appointment for an MRI of my back. The building is. New and beautiful and the check in was a breeze. The young lady who took me into the back was kind and got me a gown for the test. She also helped me onto MRI machine and made sure I was comfortable along with the technician performing the test. They put pillows under my head and a foam round thing under my legs. The test took exactly 12 minutes and I couldn't believe it! I recommend this location compared to the one on the Cape that is usually crazy! My results came through today, only two days after having the test. Hopefully I will hear from my doc and get back on my feet as soon as possible! Thank you for your kindness and caring. I really feel much better about having MRI's.

Had a catscan which went fine but it seems impossible to get results. Called the imaging results…read moreline numerous times and of course you are put on hold . !5 minutes is my limit. Horrible service avoid this co if possible.

Contacting proscan via the phone for any reason is impossible !!!! Wait times (on 6 different days…read moreand times ) was over 20 minutes. It was longer than waiting for any govt agencies !!! If you want to talk to someone ... be prepared to drive to the location and speak to receptionist at the desk. Phone communication is non existent You pay a lot for treatment and get nothing for your money regarding customer service for getting results Very poor phone service !!!! Note - hire and train more phone staff !!!

For anyone who wants to read details of an adult-child experience losing a parent: My mother…read moreendured weeks of poor care at HealthPark Hospital (Ft. Myers) and terrible care at The Terraces (Bonita Springs) before my sister and I made the difficult decision to admit our mother to Avow Hospice in Naples. Thank god someone told us that Avow had just started admitting patients from Lee Country, and thank God a bed was available. Mom was quite suddenly at the end of her life, and we were unprepared to set up proper home care. Mom said she was glad when she arrived at Avow, and the next day she told us she felt the nurses cared about her. Thank you, Avow, for making Mom--and our family--feel safe and supported. They also gave her a drug that truly eased her suffering without causing her to be completely sedated. However, I did clash with one nurse who wanted to increase the dose right away and who implied I wanted to keep my mother alert when she needed to have pain relief. Other nurses and supervisors agreed to a lower dose. I know it's not easy to make these determinations, but don't be afraid to question what's happening and speak to whoever is in charge at the moment. I respect the expertise of health care professionals, yet every nurse will have their own preferences. Prior to Mom's arrival at Avow, she spent weeks at HealthPark hospital and 10 days at The Terraces. Care at The Terraces was just horrible, even when I was right there in the room. This facility is seriously understaffed, and I do feel sorry for the nurses, who are being put in a bad position. (Avoid this place if your loved one is very ill but being discharged and sent to rehab. It might be ok for someone there to rehab from a knee replacement.) Care at HealthPark was more frequent but still poor. My main complaint is lack of compassion, kindness, and professionalism at these places. I know it's easy to find fault, and I know understaffing is a serious problem. and yet health care is a higher calling and sick people deserve attention and care. I say all of this in order to compliment Avow, the only hospice I can report on. Nurses came frequently, they were compassionate to Mom and us. Thank you. Kindness was abundant and staff respected the gravity of the situation. My sister and I were impressed by the priest who made rounds. He was personal, and he wanted to know all about Mom's life. He wasn't put off when we told him that none of us, including Mom, still went to mass, and he didn't pressure us to do anything. I like to think Mom was comforted by the last rites he provided. Why not a 5 star review? A couple reasons: the TV/cable sitution is not great. This might sound unimportant, but my mother was awake and alert two evenings and wanted to watch TV. She said this. But there were many issues with the clicker, settings, and stations. Several staff tried to trouble shoot, but no one could solve the problems. Several stations were on the guide but not subscribed to, including, Turner Classic Movies, a channel that would provide a lot of comfort and familiarity to many patients. Another complaint is about follow through: during the one afternoon Mom was totally aware, she asked for her bed to be wheeled outside on the lanai. The nurse said she had to do something and would be right back but didn't return. So Mom never got to view the beautiful lake. Finally, the night Mom died, my sister and I felt pressured to call a funeral home immediately and to leave quickly. We felt we didn't have enough time with our mother and to gather up our things. It was the middle of the night, so I really don't understand why everything had to happen so quickly. We were in shock, devastated, and shouldn't have even been driving. Despite my criticisms, I believe the Avow facility is excellent and the staff are great. I am glad we brought Mom to the Naples location. I've also received many texts offering to provide support, and I appreciate that, too. I hope some of the shortcomings I've pointed out will be addressed for future patients and their loved ones.

A correction to a very positive review. I have nothing but admiration for the staff and facilities…read moreat Avow. They are just so much more with an out reach to support community

Best staff! All the way around! Thank you for being so…read morekind! Sherry " not sure I spelled correctly". The kindest and most personable called me in! Dawn the Mammogram tech was wonderful! Best I have experienced in years. James the MRI Tech super kind and considerate All around It was so refreshing as so many places have lost the kindness and connection factor! Blessings J

Horrible check-in. Website difficult to use. Untrained receptionist. No one makes you feel…read morecomfortable during the procedure

Clean, efficient, love the tvs in waiting areas, even in the pre op room. Calms the atmosphere…read more Staff friendly. Easy location across from Walmart and shopping while waiting for patient recovery. Now if we can only get the surgeons to have better bed side manners.... after many experiences here with different doctors, (between my hubby and I) not one ever saw the patient in the beginning and the end. Felt like just another object in their assembly line. :(

I Highly recommend this facility. Staff are extremely caring and professional. Be aware, none of…read morethe Dr's/Surgeons actually work here, they just use the facility, so judge them on their own merit. Staff was also friendly & humorous, when appropriate, & made sure you were taken care of completely from the time you walk in the door until you get to your car.