Been to a few urgent cares in the area and this is the best one by far. Staff is friendly and…read morehelpful. Never a long wait, even on the weekends.

They were very organized, efficient, kind and professional!…read moreThey were patient and answered all my questions.

It's always a pleasant experience at Cay West, the facility on Del Prado across from Cape Coral…read moreHospital, not so much. The people at Cay West are always friendly and professional and don't seem overworked and aggravated. I was asked to step up to the desk within 10 minutes and another 5 minutes I was in the changing room prepping for my MRI, the ladies in the MRI area got right down to business, they made sure I was comfortable asked me a few routine questions and we got to work, total time less than an hour, perfect. Great Job Cay West !

Rad Reg updated their portal and somehow, I ended up w/ 2 accounts. I was unable to download…read moreimages and was told to call my ofc at Cay West to have someone "merge" the accounts. I sent over 1/2 dozen emails and help request w/ NO response. I tried calling as well and there is no "person" to speak to regarding my situation with their new menus. Its the WORSE customer support experience I have had in years!

Easy check-in process and the technician that assisted me was kind, caring and professional.read more

I had a very uncomfortable, disappointing experience at the 805 Del Prado, Cape Coral location…read more Their sign-in systems were down, which I understand can happen, so I patiently stood in the designated waiting area waiting to be helped. What upset me most was not the delay -- it was the unprofessional behavior afterward. After I spoke to an employee, I could overhear comments being repeated and mocked to coworkers nearby. No patient should feel laughed at or talked about while simply trying to check in for a medical appointment. It was embarrassing, uncomfortable, and completely inappropriate in a healthcare setting. Technical problems are understandable. Treating patients with disrespect is not. I hope management seriously addresses professionalism and patient treatment at this location.

The bone density technician 10/10 This office is good. It…read morewasn't crowded so it was smooth.

I was recommended to this particular Radiology Regional by my primary physician. I called them the…read morenext morning with my orders and a very nice young man helped me upload the orders. I was able to get a 4:00 appointment for an MRI of my back. The building is. New and beautiful and the check in was a breeze. The young lady who took me into the back was kind and got me a gown for the test. She also helped me onto MRI machine and made sure I was comfortable along with the technician performing the test. They put pillows under my head and a foam round thing under my legs. The test took exactly 12 minutes and I couldn't believe it! I recommend this location compared to the one on the Cape that is usually crazy! My results came through today, only two days after having the test. Hopefully I will hear from my doc and get back on my feet as soon as possible! Thank you for your kindness and caring. I really feel much better about having MRI's.

The staff and Dr Sheingold are all very professional and kind. Great experience. I highly…read morerecommend.

Dr. John Adler and the entire staff are AWESOME!! Friendly and professional services from…read morereception to check out. Annie and I both love everyone there. Need a good foot doctor? Call or email to set up your appointment. You'll be glad you did!!

Brooke was a wonderful person Victoria omg she was a amazing too she polite Alex and Isabella has…read moreperfect communication skills Jazmine was the best out of all of them love this place you guys have the best staff and I came in at 7 and everyone was up and ready to go

I broke my hand/finger last month and needed to see an orthopedic while in Florida this month…read more Someone from the Maryland orthopedic office said to try Orthopedic Center of Florida to have cast removed and hand/finger checked. I saw PA Matt Walk - he was wonderful! Very nice, professional, thorough, and patiently explained everything. Everyone was very friendly and helpful - from checkin, X-ray, through checkout. Lexie and another of the medical assistants were also great! My cast was very thick and difficult to cut off. And although I hope to never see them again - I highly recommend!

I have been a couple of times to this dermatologist office and I am satisfied with the services I…read morehave received here. The three times I have been here, I have been a patient of Ms. Senge. She is great! Her energy is calm and a bit introverted which is great for me because I am the opposite. Since 2019, I have seen about 4 different dermatologists, and she has been the only one to give me advice that works on my KP. Also, she has a good hand with administering steroid shots which is great if like me, you have a fear of needles. I will definitely be making this office my permanent dermatology office. The dermatology office is clean and well organized. The staff is helpful and move the patients in rather quickly without feeling rushed. I recommend this Dermatology office.

Excellent care. I have been seeing Dr. Desmond for close to 10 years. Staff is pleasant and…read morehelpful. NPs are excellent. Highly recommend.

Great Staff Friendly & Efficient…read more85 characters is a bit much to expect from a one time Appointment................... should be 85 characters now.

I recently had an MRI appointment at the Estero location. While the office was running behind due…read moreto earlier patient challenges, the clinical staff handled the situation professionally and communicated appropriately. The MRI technician who assisted me was especially kind, patient, and understanding. I experienced significant discomfort and anxiety during the visit, and she remained calm, supportive, and respectful throughout the process. She made sure I was positioned as comfortably as possible and treated me with genuine care and compassion. I also appreciated that my husband was allowed to be present before and after the scan, which helped me feel supported. However, my experience with billing and scheduling prior to the appointment was extremely frustrating. I was originally told the MRI would cost $258 and that I could pay at the appointment. Then the day before, I was told I had only a couple of hours to pay in full or my appointment would be canceled. During that time, I made over 20 calls trying to pay, and my husband also attempted multiple times. We were repeatedly routed to lines that were closed or disconnected despite posted business hours. When I finally reached someone, I was transferred back to the same non-working line. Another billing representative refused to assist, refused to transfer me to a supervisor, and disconnected the call. There was also confusion in pricing ($531 vs $516), and I was only then told the original $258 quote was per MRI, not the total. I ultimately paid $516 under pressure just to avoid cancellation. While the medical staff provided excellent care, the billing and communication process was disorganized, inconsistent, and unnecessarily stressful. I strongly recommend confirming all pricing and payment expectations in writing ahead of time.