Mandie always does such a great job with my highlights! Always a nice ambiance and all of the…read morestylists are very kind.

I had been going there for 4 months. The whole purpose was to slowly lighten my hair a little. They…read moresaid you can't just color it lighter, you need to lighten the hair. The first visit I told them my hair goes darker than the shade so to please not put a dark dye on my roots. They also applied a glaze (I think that's what they called it) that would lighten my hair one tone in just a few areas. They said it wouldn't damage my hair. They ignored my knowledge of my own hair and dyed it too dark and it felt really dry and damaged once it dried They were nice enough to give me a conditioning treatment the next day to fix the dryness. I kept going back and on one occasion I went home with dye still in my hair because it wasn't properly rinsed. Stained my coat and had to jump in the shower to rinse it off. The last visit I asked my same stylist if we could go a bit lighter. She told me she would do 40% of the lighter tone. After my appointment I was horrified to see I had a very visible stained forehead and then noticed my roots were darker than the rest of my hair . I texted her the next morning and she said she would color over it with a lighter color. Huh? They told me initially that you can't do that, plus it's recommended you wait to color over color at least 2-4 weeks. So I wasn't feeling comfortable with doing that. Of course it was right before my birthday so I was pretty upset. I asked for a refund. The stylist was always very kind and professional which is why I kept going back despite all the incidents that were upsetting. The reason I am not going back and never recommending this place is because one of the owners was absolutely horrible when I talked to her on the phone. She displayed the opposite of serenity. Horrible customer service, lack of kindness, rude and didn't let me talk. Not to mention she didn't apologize once for dying my hair too dark. Instead she yelled at me for texting the stylist. And added that I wasn't charged enough for the services. Really? So I didn't pay enough for all the aggravation and mistakes? Being an owner it would be a good idea to be professional, kind, try to make up for the mistake and at the very least have some good manners and apologize for what happened. If you want a serene experience I wouldn't recommend this place, especially if something goes wrong. Which is when customer service really counts. If you don't mind careless mistakes, wrong hair color and unreturned calls, this place is for you!

This was honestly the best experience I've had in the U.S. so far…read more Even though it was my first time going to a hair salon here, everything turned out exactly the way I wanted. Everyone there was so friendly and supportive, and the atmosphere felt like a small family. Overall, I felt really comfortable and truly enjoyed my time here. I absolutely love this place

Shampoo bowl water goes from scalding hot to ice cold throughout the entire shampoo. Painful and…read moreunpleasant. Root color was applied by stabbing & jamming the brush into the scalp. A brush stroke method was not used. No matter how many times I mentioned that it hurt she continued stabbing the bristles into my scalp. A painful experience.

I liked my hair after but my hairdresser was silent and judging. My hair gets very tangly after…read morewashing it and she did wash it. Elana,(my hairdresser) looked at me with a concerned look.She said, " Fo you brush your hair everyday?" I said yes. She said," It's really knotty." I won't be coming back.

It was only a hair cut to start! I had been to 3 salons prior to coming to Salon Bliss. My hair was…read morea complete mess and Sophia cut it beautifully! Sophia knows what she's doing and she does a great job! My next trip is color! Thank you Sophia!

I went to Olivia and omg she is a hair genius! She knew exactly what I was going for. My hair has…read moreso much dimension now! She was very attentive and easy to talk to....I'll definitely be making another appointment with her!

Olivia is awesome!! Always does an outstanding job with my color & cut!! Highly recommendread more

had a DoorDash shopping order at this location, and Kim went above and beyond to help me find every…read moresingle item. The order had 34 makeup products, and I would have been dead in the water without her help. She was patient, kind, and incredibly knowledgeable. Outstanding customer service--people like Kim make a huge difference. Thank you!

Ulta advertises a birthday gift the month of your birthday. Walked in this store today, 8/4/26 and…read morethe cashier grabs a plastic bin with a small handful of birthday items and says pick one. Ulta sends a birthday email on the 1st day of the month showing a list of all the birthday items you can choose from to then not have them available in the store and cashier says "They go fast." Its the 4th of August! She then says we should request it online to get the one we want. She then says they get a 3mo supply and most were gone at the end of July. Nothing special about this birthday gift promo. Walked away with the tiniest sample of a liquid blush. It took more gas and time than what this birthday gift and store experience was worth. If by the 4th day of a birthday month, the inventory is that low and I receive whatever is left, I won't bother with it. I think its time to change the process.

I sat on this for a bit, because I'm not trying to mess w/ anyone's money. But...I don't know…read more People are also spending their hard-earned money here, so I'll just keep it simple, and also let the pics speak: 1. I asked for balayage on previously highlighted hair. I showed reference photos and said I'm fine with whatever my hair lifts to (I'm not expecting them to get as light as the pics.) They said they can do it, no problem. I'm on the docket for a Tye Dye and a Take Root. 2. After everything's washed out, they dry a section in front for me to see. Looks okay. I was the last customer of the day, so I go home to blow-dry so they can close. Only then do I realize that there is no blend at all, and there's a band around my head, like it's been growing out for months. My grays are also still showing, which should have been covered by the Take Root. 3. They get me in for a complimentary re-do. I was told that they didn't "think anything was wrong with it" (which was infuriating...I mean, y'all can see the pics.) They say they'll bring the root color down to blend it. I hear that they didn't actually do a Take Root last time (even though they charged for it...they did do a shadow or a color smudge? Maybe it costs the same.) I was told that this time, the grays will be covered. 4. I blow-dry my hair there, and see that there is a dark dye drip right in the front section of my hair. I asked for them to fix; they rubbed bleach in there immediately, and said the dark spot would wash out. It did not wash out. Well...at least my grays are now covered. I give up and leave. This is just too much. 5. I get home and see even more uneven spots on my hair. The stark band remains on some parts of the outer hair and much of the inner hair. 6. I finally have to go to another stylist to get it fixed, and lament the amount of time and emotional energy spent on this that I really did not have. First time getting hair done in 8 months, and sorely needed a pick-me-up, but got this instead. It's not even about the $ (which was $169 before tip). I'm not interested in a refund, since they spent time & product on this.) Some acknowledgment & empathy would have gone a long way. There are lots of rave reviews about this place, especially if you're looking for all-over color or just root touch-ups. If you're gonna try it out, I'd stay away from the balayage/Tye-Dye. That kind of work takes time and attention that a business model built on quickness and efficiency probably cannot deliver. (DynFly Troy...hesitant to name the stylist.)

I flew into Michigan from Chicago desperate to get in last minute for a wash and blow dry. Dy n fly…read morenot only squeezed in my last minute request but also gave me the best blow out I've ever gotten. Mounife was my stylist and she was incredible. I literally wanted to take her back to Chicago with me. I walked in with a head of the dirtiest hair and she gave me the absolute best scalp scrub and made sure all the gunk was cleaned out. I counted and she washed my hair FOUR times! Then she gave me the cutest round brush blow out- all in less than 30 minutes. I have very course, frizzy Indian hair and she left no dents at all- I don't think any stylist has ever been able to successfully get those front pieces tamed with a blow dry. Could not recommend this place and specifically Mounife enough- thank you for the incredible wash and blow dry!!!!

I went to see Sonya after getting a facial from her at The Shvitz. While the three women took a…read morecouple minutes to acknowledge me (two were training the new girl) and the chairs in the waiting area were lightly stained, Sonya was lovely. Upstairs, in the spa area, things were much quieter and cleaner than in the downstairs salon portion. I would definitely recommend Sonya for any facial or waxing needs you might have.

Hannah is amazing, she listens to what you want and understands that you know how your hair works…read moreand what works best for it. She takes her time to be sure you are 100% satisfied with your hair before you leave the salon. I wear my hair short and am always concerned if a person can cut it correctly. I have no worries with Hannah, she has given me the best haircuts I have had in years.

Doesn't return calls and cannot quote costs and requires a deposit for making an appointmentread more

Love Montes Salon and Spa. Mirela is always so sweet and kind, and always finds time to fit me in,…read moreeven last minute, which I have to do a lot due to health issues. She is always so understanding. My daughter will only let Mirela cut her hair. We love her. We've been going for a few years now and wouldn't want to go anywhere else. They are outstanding people. And our hair always turns out beautifully. We highly recommend them. They are awesome!

What an adorable and great place for all your hair needs!…read more I needed a blowout and style and was happy to find Ruby and Clover. I booked online which was easy. The place is on Main Street, but a little north of the central hub of downtown, which was nice! Parking was a breeze because they have their own private parking lot. No messing with parking meters. The main entrance is their back door, which is where the parking lot is. Inside is absolutely adorable! The perfect blend of modern updates with a historic charm. The lobby featured awesome gifts, and other products to check out. Met with Olivia and she was a peach! Took the time to talk about my hair needs and wants for the appointment. Olivia made me feel comfortable since she was so friendly! She took her time to make sure my blowout and style was just perfect. I have thick hair and a lot of it, so my blow dry with style/curls was $40. There is a fee for using credit card. So cash or check are preferred.

The inside of this salon is straight out of a magazine. The vibes make you feel like you are in an…read moreup scale salon, but the location is very convenient to Downtown Rochester. They have many different levels of stylists, and are a training salon for Paul Marke. I had great experiences, but every time I would go in for a cut the price would increase.

Looking for someone new to cut my hair, so used a groupon and booked an appointment with Stephanie!…read more OMG, I've never received so many compliments on a haircut! Absolutely love it! I think I found my new stylist! Thank you, Stephanie!

I brought my 16-year-old daughter here for a haircut. My daughter is super picky and hard to please…read more(Lord save me). Meghan was amazing. She spent so much time asking her questions and making sure she knew exactly what she wanted. The cut was amazing and my daughter was very happy!!! This doesn't happen very often! Also, Meghan was very friendly and got along great with my daughter. We will definitely be back!!!!