I took my vehicle in for new pads and rotors. I didn't even make to the end of the street when I…read morehad to use my brakes and the peddle went to the floor. Had to limp it around the block and take it back in. The mechanic tells me that there must still be air in the lines. Shouldn't this be checked? Wouldn't this be noticed on a test drive? Oh, yea... neither was done!! This is the type of service quality you can expect from them. Recommend you go elsewhere. Not being thorough and then lied to my face.... wow! This is your restructured team!?!? Need to try again!!

Darrin and his staff are great!! From quality of work, to customer satisfaction, honesty, and…read moreprices! I wouldn't take my vehicles anywhere else; they're the best!!

These guys are the best! I had been having issues with my car not starting for a few months and…read moredone everything possible to get it fixed, including putting a new starter in. They took the time to look at everything, and found the ROOT of the problem and fixed it. When I say fixed it, this guy worked while he was sick, stayed up until 9 pm and was not going to let anything interrupt him. Now that is what I call service! The price for everything is unbeatable as well. I will definitely be going back!

My car was making lots of noises and I needed a quote on costs for repair. They were able to get my…read morecar in the same day (Friday at 3pm but I dropped my car off around 12pm and left the keys in the vehicle as I needed to get to work before 3pm), which was nice considering how many other places weren't available until several days or even weeks later. They were kind and helpful with a quote, and made some minor fixes (e.g. added more steering wheel fluid) even though I ended up not getting the repairs fixed with them. I'm giving four stars only because I felt communication regarding status and expectations was comparably less helpful/effective than with other places in my personal experience. Specifically, I wasn't called to know what the status of my car was, I had to call them; and they also didn't ask me for any contact information initially (I left my contact information with my keys in the vehicle but I am unsure if they noticed). It also seems like they don't work by appointment, it's more like a first-come-first-serve basis, which is fine except I didn't know that; since I was told it would be assessed at 3pm was expecting an assessment that day or the following day by phone call. My car didn't receive a full assessment until Monday and I wasn't given the actual quote until Tuesday morning. I'm sure they are very busy and I'm thankful they were able to help me with the quote, I just wish there would have been better communication about their service process and regarding my car's assessment needing to be pushed back. It's my only car and I had to scramble to arrange alternate transportation for Monday and Tuesday. However it was an overall good experience with Chad when we did communicate. I did not get my car fixed with them because I am going to buy a new car instead.

My transmission line started leaking somewhere before Champaign, IL, on my way down to deer hunting…read morecamp. I got back on the road after gassing up and filling my transmission fluid back up. Shortly after getting back on the highway, my "check engine" light came back on. I was debating whether or not I should go further, but pulled off the road at the next exit, which was Mattoon. After stopping at the first auto shop, which did not do transmission work, I was referred to CIT. After getting there, they quickly diagnosed the problem and gave me several options. I had to leave my vehicle behind and come back for it later. They did excellent work, and I was extremely happy with the quality of work done, and how they helped me. Very trustworthy people. Although I live several hours away, if I needed something done with my transmission, I would consider going the distance, knowing that it would be done right.

Great people with fantastic service! They replaced my Ford truck's transmission and went far…read morebeyond typical warranty service by helping me find a couple other nontransmission issues at no additional charge for their time & trouble. I highly recommend them as a trustworthy business that really goes out of their way for your satisfaction!

Excellent service!! Great value!! Customer service was awesome I'll be going back without…read morequestion!! Mr Scott was truly awesome....very knowledgeable about all car needs.

Doug worked on my car and I am very pleased with his work. I will take my car to him any time it…read moreneeds worked on. Thank you Doug for a job well done.

CROOKS, they are absolute Crooks. my daughter took her car in there for breaks and to have the…read morerotors turned. i also had them quote me for replacement of the rotors. 1- they never tried to turn the rotors, they just put on new ones. 2- they tried to con her saying they had to replace the caliper, which they added without authorization. 3- then they insisted they needed paid for that they would have to take it off and give me the caliper back. Illinois statutes on this matter says they are to return it to the condition that it was brought in. they refused. i will never go back there again. they are the worst car dealership i have ever encountered. dont use them or buy anything from them or you will be screwed. guaranteed!!! pieces of trash and it shows when you deal with them.

Best auto service place for daughter's Mazda!! Daughter playing softball for Lake Land and living…read morein Mattoon. Car has needed a few repairs and Carson at KC Summers has been amazing to work with. Coordinated repairs with him while I'm in Nebraska. Highly recommend for service responsiveness and quality!

I like the owner . The guy who answers the phone needs a new job. He's arrogant acts like he knows…read moreeverything, and just acts like you're an inconvenience to even make his phone ring. This is not one example this has happened several times. That's why I quit going matter of fact it just now happened again. I had not done business with them for a couple years. I was hoping he was gone as soon as I heard his voice and his tone and his demeanor, I knew it would be a pointless conversation. I will never go back

I like their customer service. They are polite. The atmosphere is warm and welcoming. I just wish…read morethey had Saturday hours because I work when they are Open. My hours are the same. I need to get my vehicle in and can't. I live and work in Charleston so it not just up the road. I am picky about my car care. Thank you for your great care

Last year during tax season, I got new tires put on and I never noticed any issues with it. And now…read morethis winter, I've noticed so much issues with it. The driver's side Front tire doesn't stick to the rim like it's supposed to cause it's got a red dot and yellow dot on there. And I've noticing that red.and yellow.is in different spots on the rim, each day after I drive it, that tells me that tire is sliding on that rim And I think when they put the tire on, they damaged the boss them sensor whatever you call it. And now I've got to replace it. And I don't have the money cause I'm currently low on hours at work because they're cutting down on labor costs, I didn't want to go to them. Because I had bad experiences with them in the past.I rather went to pilsen's , but my stepdad talks being going to neil tire

Very professional, they got me in right away and did a great job at a good price. Definitely will…read moreuse them again