Went in for some X-rays, quick and painless ..No wait at all. They confirmed my information and I…read morewas ready to be seen! Thank you Methodist for the comfy and safe feeling by staff!

Sent them info about some filthy conditions in one of their clinics and they never responded.read more

The staff and clinicians at Village Pointe Pediatrics are just fantastic. Our family is really…read moreblessed to live close by to such great medical practitioners. During COVID, we used their drive through covid testing (which was a lifesaver when you have 3 kids all testing at once) and our daughter especially had a hard time dealing with the test. They were super patient with her even though it was an extremely stressful time. We've always been able to get in and get care when we need it! No office is perfect, and there are the occasional small miscommunications but these hardly outweigh the positives we've experienced with everyone there. They really have a heart for kids!

So grateful to have been referred to this office!!! My one year old woke up with a wheezing sound…read moreand cough. I called and they were able to work her in within hours. The doctors and nurses were kind and compassionate. My daughter ended up having croup and they gave her a steroid and sent us on our way. Looking forward to our well visits in the future.

I had been suffering with asthma induced bronchitis or a bronchitis induced asthma attack for…read morenearly a week when I finally sought treatment from the urgent care clinic. I had an MRI scheduled for the next morning for another unrelated condition. I was still coughing frantically and my breathing sounded like a death rattle so I thought I should come in. The pollen count was high and the air quality that week was extremely bad. I've been to urgent care or the ER multiple times in my life but never have I left feeling the same or worse as when I came in. They renewed Rx I already had that weren't working b/c I was already beyond that point. I asked about the breathing treatment I used to get in the past that they now don't do anymore since Covid which doesn't make a lot of sense to me. I did get a script for an at-home nebulizer which took me another day or two to arrange which did help in the long run

Slow as shiii but the securitu guard was pretty chill. Didnt know what the fuck was wrong woth my…read morefriends arm, and just threw her in a sling. She had a linched vessel and her arm had zero bloodflow for about 3 hours. They did jack all to help. The guard was pretty cool tho. Put up with my antics.

The staff at this urgent care location are excellent…read more We popped in because it's closest to our house and my husband had taken a tumble and thought he may have injured his foot pretty bad. They didn't have the X-Ray machines that Google said they did, but the staff pointed us in the right direction to their location that did. The people behind the desk were very friendly when we told them the situation, and they lamented with us about it. (FYI - it ended up being that his foot was actually broken, once we got the scan! Ah!) Even though we didn't end up becoming patients of this urgent care, we did get to experience the great and helpful attitude of the staff. So I will definitely return here, if we do ever have another urgent care need!

Initially I wasn't skeptical as the receptionist asked me for my insurance and ID, and provided me…read morewith 3 pages of paperwork to complete. However, when the next two patrons came in she asked them if they'd ever been there before and they had. They sat down and one went right even though I was there first. By the way I had been there before. The only difference in the three of us is I'm a black male and the others were white. In observing this I came very close to confronting her regarding the differential treatment. Sometimes having to even ponder it gets exhausting! Nevertheless, the nurse and PA were both professional and kind. Hopefully my diagnosis is accurate.

I have had multiple extremely negative experiences at this facility, and the pattern has been both…read morefrustrating and unacceptable. First, there have been persistent and unresolved paperwork issues. The front desk repeatedly failed to provide my insurance company with the correct forms, forcing me into an exhausting back-and-forth between the insurance provider and the clinic. As a patient, I was left to manage problems that should have been handled competently by the office staff. Second, my experience with the billing department was equally troubling. Although I was making consistent weekly payments, I was told that I was not paying the remaining balance quickly enough. I was given an ultimatum: either pay the full balance immediately or they would stop providing my medically necessary injections. Holding medical treatment hostage despite active payment arrangements is both unethical and distressing for a patient. Another serious issue involved a clear bait-and-switch. I was led to believe that my required medical injection would be provided for a $15 fee. As soon as I paid the fee, they applied it toward my outstanding balance instead and then denied me the injection, directly contradicting what I had been told. Finally, after completing bloodwork, I was left completely without communication or explanation regarding my results. I called multiple times and left messages that went unanswered. Instead of receiving my results, I was sent a final notice for payment, stating that if I did not pay, the account would be sent to collections. I left a message clearly stating that I was more than willing to pay once my bloodwork results were explained to me--but once again, I received no response. Overall, this has been a deeply disappointing experience marked by poor communication, billing pressure, and a lack of basic patient care and accountability. Lack of communication regarding bloodwork results: After completing my blood panel, I received no follow-up or explanation of the results. Despite calling multiple times and leaving messages, I was ignored. Instead of providing medically relevant information, the office sent a final notice demanding payment and threatening to send the bill to collections. I left a message stating that I was willing to pay as soon as my bloodwork results were explained to me, yet no one has returned my call.

Now, I must state that the last two phone calls I had with the office folk with Bellevue Family…read morePractice were with Jane, and she was very helpful. I believe I have never talked with "Jane" before this. Prior to these two phone calls I have experienced what every other person has experienced with the office help. Physicians have been awesome. I normally see Carmen, but have seen two others when he wasn't available. Just like all the other people on this review site, I waited 2 weeks for someone to call about my 6 month labs. No one called, told to log into portal, needed another two calls to get that figured out. Had more problems speaking to someone there and getting a nasty person on the other line. Told Carmen about this. Been going there for 20 years and if it weren't for Carmen, my entire family would stop going to Bellevue Family Practice in Bellevue. I pray that my experiences in the future are like the ones I experienced with Jane so I can come back to this site and give Bellevue Family Practice a much better review.

A patient was referred to NHI and experienced 30 minutes wait times with no one ever answering?!?!…read more The patient had better luck with the weekend answering service, but of course they could only pass along a request for a call back. The person who called back was short, rude and didn't seem to have a grasp of what was going on?!?! What is going on? Hopefully the people answering phones and operating the imaging equipment aren't one and the same!

They were friendly and knowledgeable. Well prepared and accommodating…read more Very professional environment and experience.