I wrote a 5 star review almost 5 years ago. So going with Richardson and his Team for my next home…read morepurchase was a no-brainier. This time, I wish I could give a 10 star review. The Gold Star Team continues to exceed service, expectations and communication. They not only gave me the best interest rate ever but did everything possible to make sure that rate remained the same throughout my unexpected long closing term due to title issues. They continued to be extremely responsive and answered ALL of my questions, alleviated ALL concerns and were diligent throughout the process. Mike, Bentley and his whole team made the home purchase as stress-free as possible. I am grateful for you all :)

Mike and his team did a great job for us on a complicated transaction that was on a tight deadline,…read moregot us a great rate and closed on time. Highly recommend!

Teresa is a 5 star loan officer and the best in the business. I cannot recommend her enough. Not…read moreonly is she professional, highly educated in her field, but she responds to all your questions and needs in record time. I look forward to working with her again in the future and sending all friends and family her way.

We have bought/sold several properties in the last 30+ years and our experience with Jeremiah Eck…read moreat the Kietzke location was by far the best. He was efficient, personable, and really knows his stuff. Guild Mortgage is lucky to have him; he represents the company well. I would recommend Guild, specifically Jeremiah, to anyone looking for a mortgage. Thank you Jeremiah - you are the best!!!

Gotta give it up to Jason Brothers for his help in working through our current refi…read more Rates are at an all time low, and the time is now to refi if you're in a spot to do it. I've known Jason from networking circles for many years, so naturally Prime was someone I considered, and I sincerely appreciated Jason's willingness to answer all my questions thoroughly and the transparency of the discussion around pricing and options. Jason takes a very personal approach to the lending process and doesn't leave anything to chance. He considers everything in your situation when making recommendations and offers you a very clear picture of what can and can't be done. In the end, after advising me of all the questions I needed to ask to be sure I was comparing the same apples, Jason couldn't beat an offer from a competitor, and he graciously admitted it and suggested I go another direction. That's solid business.

Desiree is amazing! She got the loan done extremely quickly and communicates with everyone along…read morethe way. I would definitely recommend her for your next loan.

I was looking to refinance my new to me Explorer. I chose SPCU because of previous Yelp reviews…read moreand was not disappointed. I met with Claudia Grady at the branch located at 645 N. Arlington in Reno yesterday. After explaining what I was trying to do, she was able to sit down with me, gather the information needed to apply for the loan and I was quickly approved. She was super friendly, very knowledgeable and answered all of my questions. I was able to reduce my monthly payment and lower the interest rate. SPCU was able to accomplish what I wanted to achieve easily. This was a positive experience for me and I highly recommend SPCU and am considering doing additional business with them in the future.

Cannot say enough about how positive my experience was with the team at SPFCU!!! Stephanie and team…read morewere ridiculously helpful and made opening new accounts simple and easy, at least as humanly possible. Let's be candid, the way laws are written these days banks HAVE to ask and treat what would previously be common sense as barriers to people to manage they're finances. Going in having a reasonable understanding the rules, even if not liking them, I'll say this: The experience at SPFCU far exceeds ANYTHING the big corporate banks will do, and while there will always be hiccups, the experience working with a smaller community bank will be far more cooperative and productive. Thank you SPFCU Team!!!

NEVER AGAIN!!! Big disappointment!…read more At first Cory was all friendly like "How can I earn you business?" So, I took a chance with them and they did lock in a decent rate. They gave us a long list of financial info they needed. We gave it ALL to them way ahead because I know, once we're in the middle of packing, moving, changing addresses, scheduling closings, driving etc, I don't want to have to worry with those details. Then Mann Mortgage - Michelle and the underwriters - USED the closing deadline to leverage demanding more and more information, trivial crap, all items WAY BEYOND what they originally said they needed. And here's the thing, my wife and I have a strong income, a long history of success, and high credit score!!! They actually called my wife's employer THREE TIMES (to her employer's disbelief) to confirm she worked there and her salary. REALLY? Oh, but it gets worse... Mann Mortgage then did what all the shady mortgage companies do: We were almost at closing, we're immersed in all the demands of moving, staying in a hotel before closing, driving long distances, and suddenly Michelle is like, "Oh, we need one more thing!" Ugh. So we got it to them. Then, "No, we need one MORE thing." So, again we deliver. Then, "Oh, we need one more thing!" Yet again, I deliver taking time away from helping my wife with moving details and I confirmed with Michelle, "OK...this is ALL YOU NEED, RIGHT? After this it's done, right?" And Michelle said, "Definitely, that's it." Then she comes back AGAIN demanding something else!!! And worse, she used the "It's not me, it's the underwriters" BS, piss-poor excuse, just like used car salesmen blaming the sales manager when really they're all on the same team and know exactly what they're doing. Mann Mortgage didn't "serve" us, they "played" us. Michelle, Cory and the whole company made this process a distressing, painful, frustrating experience and trust me, they knew EXACTLY what they were doing the whole time. It's dishonest. It's bad business. And it's part of their plan. And to top everything off, as Michelle was making all these FURTHER demands I finally reached out to Cory, their "kind" salesperson explaining what was happening, expressing my disappointment and asking for some help and his exact and complete response was a text saying, "Thank you for your feedback." In other words, "F-you." (He has some personal work to do). If my review can save ANYONE the pain and hassle of working with Mann Mortgage, the time I've taken to explain this will not be in vain. DO NOT HIRE MANN MORTGAGE. If they approach do not walk away, RUN!!! .

Honesty, the mortgage process did not go very well at all. It seemed like every day another issue…read morewould come up to hinder my wife and I from getting our mortgage approved. At one time I was about to give up and just cancel the purchase of our new "Home of our dreams" Luckily when all seemed lost, Ryan Howard (The Branch manager) Stepped in. I do not know what we would have done without Ryan. The issues that were preventing us from securing our mortgage were not due to problems from Mann Mortgage, but from errors from credit bureaus and title companies. Ryan solved the problems, saved the day, and my wife and I are now the owners of the most beautiful home in Las Vegas that we probably never would have owned if not for Ryan. He even sent a basket of fruit to welcome us into our new home. I would recommend Mann mortgage to anyone applying for a mortgage.

Amanda was very thorough and helpful and made the pre-approval process for me so much more simple…read moreand streamlined than I anticipated. First time home buying can be scary and she helped settle my nerves with her professionalism and knowledge. Highly recommend!

I cannot express how Grateful we are for Amanda and her team at Guild! They were absolutely…read moreincredible and so helpful throughout the entire process! Any questions or concerns we had were addressed immediately! They helped my little family buy our first home and it was so easy thanks to them! If you are looking to start the process of buying a home or even just want to know the steps to take to get you ready for buying a home down the road, Guild Mortgage is the place to start! Their business is amazing and we highly recommend them! Reach out today! Don't wait :) Thanks Amanda and Guild Mortgage Team!!!

I have worked with Lisa for years and I know, without a doubt, she will always take the best care…read moreof our clients. She is 100% professional and I often reach out to her for issues where no client is involved. Follow her lead, you'll be in great hands!

Lisa Bertok went far above and beyond to help us close on our first home! Not only did she get us…read morean incredible rate, but she was responsive, professional and sharp to meet a rather quick deadline. Lisa worked late hours to ensure we had help and correct finalized paperwork, on a Holiday! The sacrifice she made to help us on Christmas Eve didn't go unnoticed, and I assure you'll never find anyone else that makes it such a personal and smooth experience.

There is nothing like walking into a bank and having your account already open, ready to go, before…read moreyou even walk up to the counter. There is so much to like about this credit union. If it is not your financial institution than you are doing something wrong. The United building is brand new and when you walk through the doors, immediately you notice how modern, clean, and convenient everything is. You will always be greeted by some of the most friendly people to ever work at a bank. They will get to know you and remember you, making every transaction easier and easier. Who likes filling out deposit slips? Me either! Just one more thing that will make this bank far better than the one you currently have. I have been with United for a few years now and there is nothing that I can think of that I do not enjoy about this place. convenient, friendly, helpful, and they have just about any service you could ever need. If you are looking for a new bank than you cant go wrong with opening your account here. I have used many banks in the past but this one is by far my favorite.

I am so disgusted with this branch. over and over there atm is down. complaining does nothing. I…read morealso have had many issues when depositing or withdrawing from account, for instance ask to deposit into checking and ends up in savings. talked to manager and had gotten better but several months latter it happened again. I did not plan writing a review but patrons beware enough is enough. Today I needed to make a deposit atm down wasted my time and diesel. I miss Sierra schools credit union that had great service! ufcu have lost car,boat,atv, travel trailer loans from me because of these issues.

Are you looking for a lender who will offer you great rates and low fees? Are you tired of the…read morelarge corporate banks not valuing you as a customer and searching for a local lender who believes the customers come first? If so, you have found your man with Mark Lamerdin! I cannot say enough great things about how painless he makes the home ownership process. He's efficient, professional and honest. We stumbled upon Mark when purchasing an investment property in Reno, NV and after having such a great experience ---- I won't ever do a big corporate bank home loan again. Give him a shot, you won't regret it and he'll save you money in the process!

Mark Lamerdin is the best mortgage consultant I have worked with. This isn't the first time working…read morewith Mark and I don't anticipate it will be the last. We have referred over multiple friends to go work with and they all have great things to say about him. Mark is very professional and is prompt at returning emails or phone calls. He makes sure to find the best option for your needs, he's very thorough and will find the best rate their is. I trust his opinion and his work. For this reason I feel very confident in his work.

Outstanding customer service, both the local and corporate staff have been excellent.read more

Unfortunately an associate at the Neil location discriminated against me and made me feel…read moreuncomfortable and anxious to the point where I needed a new bank. I felt so much anxiety to close the account because of this person. Luckily this other branch was available! Michelle helped me physically closed my account at Mill and she was great, let me be clear there!! Thanks!