I was looking to refinance my new to me Explorer. I chose SPCU because of previous Yelp reviews and was not disappointed. I met with Claudia Grady at the branch located at 645 N. Arlington in Reno yesterday. After explaining what I was trying to do, she was able to sit down with me, gather the information needed to apply for the loan and I was quickly approved. She was super friendly, very knowledgeable and answered all of my questions. I was able to reduce my monthly payment and lower the interest rate. SPCU was able to accomplish what I wanted to achieve easily. This was a positive experience for me and I highly recommend SPCU and am considering doing additional business with them in the future. read more

Cannot say enough about how positive my experience was with the team at SPFCU!!! Stephanie and team were ridiculously helpful and made opening new accounts simple and easy, at least as humanly possible. Let's be candid, the way laws are written these days banks HAVE to ask and treat what would previously be common sense as barriers to people to manage they're finances. Going in having a reasonable understanding the rules, even if not liking them, I'll say this: The experience at SPFCU far exceeds ANYTHING the big corporate banks will do, and while there will always be hiccups, the experience working with a smaller community bank will be far more cooperative and productive. Thank you SPFCU Team!!! read more

EDIT: @Katie M: YOU HAVE GOT TO BE KIDDING ME! I've already MET the "new staff member". My "difficulty" is not predicated by someone being new. Whoever this person is, she is DEFINITELY not new. This statement is most telling: "Adjusting to a new FSR can sometimes be difficult for our most connected members." So *I* have failed to adjust, no blame to a rude employee. And just what do you mean by "most connected members"? Implying someone is needy - I've been in once this year. You'll have a hard time applying that to me. FSR? Using mysterious TLAs to enforce my role as an outsider is a tactic intended to intimidate. My review stands and is in fact fortified by your dismissive obnoxious response. Review: My previously 5 star review was largely based on excellent customer service from Margie at the St. Mary's location. However last time I stopped in there (March or April of 2019), Margie was gone and had apparently been replaced by this woman who has ALWAYS been rude and obnoxious to me every single time I have stopped in there on a day that Margie was off. I mean every single time, and this last time was no different, except that she snottily informed me that Margie was gone when I asked where she was. To make things worse, this woman was obviously training two other employees to be every bit as snotty and rude as she has always been, though I doubt they could possibly top her for self-aggrandizement. According to this woman she is the only employee at any location who knows how anything works. I am not kidding, she is constantly blowing her own horn and tells me only SHE knows how to do whatever job is at hand properly. She's awful, and she was encouraging these two new(? at least new to this location) employees to emulate her. I needed an automatic bill payment to be stopped and I had repeatedly forgotten to do that so while I was there and thinking about it, I asked to have it stopped. Only to be admonished that I could do that for myself at home. Not once. Not twice. But THREE TIMES, until I just told them to do as I asked and stop hassling me about it. I only go physically into a branch a few times a year, 3 or 4 times per year at most, its not like I am constantly asking for services. I have serious debilitating cognitive issues mostly having to do with being aware of passing time and Margie NEVER EVER EVEN ONCE made me feel bad about that. She never made me justify whether I NEEDED something done if I asked for help with any issue. She never admonished me to go home and do it myself. For instance, the on-line banking website USED to be terrible and difficult to navigate (its fine now, much improved these days but that has not always been the case - though the main website leaves a whole lot to be desired). So there were a couple of times that I couldn't get the online banking website to do what I needed so she helped me get whatever issue straightened out WITHOUT ever making me feel like I was stupid, unreasonable, or both. Both is what I get from this other woman, every single time I've had to interact with her. It doesn't matter what the "service" is that I need from her, I'm always an idiot for asking. Even trying to get the address of the main office was like pulling teeth. She literally would not give me the actual address even after I told her I needed the physical address in order to enter it into my GPS. Telling me what the place is NEXT to is useless since I don't know where those things are either. When I expressed this to her, she asked incredulously, "You mean you don't know where the ELECTRIC COMPANY is?" No, as a matter of fact, I don't. Sue me. This was my first interaction with her and as I soon discovered, getting useful information or actual customer service out of her is an exercise in futility. I'm sure there are plenty of employees at the other branches who are every bit as thoughtful and competent as Margie was, but they are all WAY out of my way - and I don't know those people. Once I was unfortunate enough to have met her, I would check through the glass front to make sure she wasn't in there before entering - or at least if she was, that at least Margie was also present. I would not go in if this woman was the only one in sight. Now there is no way to avoid her, it seems, or the people I witnessed her training to be as rude and dismissive as she is. I have no point of contact any more. And the fact that this truly awful woman has been tolerated, and appears to be in a position of authority even (at least according to her) makes me reluctant to take the risk of trying to forge a new relationship with another employee - if they think her attitude and behavior are OK and promotable, well, that doesn't bode well for customers like me. I really really really miss Margie. It's not that I needed her to constantly do things for me, but if I DID need some help with something, I knew she was there for me. Now? This woman is definitely only there for herself. read more

Individual service. Responses are much better than some of the other credit unions in the area.

I have belong to a few different Banks and I have finally realized that I would be a great deal better If I was to join a Credit union !

I've been with SPFCU now for 6 months. I have never been happier with a financial institution. I feel like I'm genuinely cared about, every single time that I go in. I've used multiple location and everyone is great. Recently, I had some questions and Margie went above and beyond to help me find the answers. She took the time to get to the bottom of things and she was extremely patient and kind. Margie is also the person who initially signed me up. She's absolutely wonderful. Time and time again, great vibes in all of the locations. Friendly and caring people. I don't feel like someone is reading from a script. I love being treated like a human being and even more so, like family. Thank you, to Margie and everyone at SPFCU I look forward to seeing you all again! Keep up the excellent customer service and overall awesomeness. read more

Thank you Ichie! For making my Vehicle Purchase so easy! Definitely Recommend Sierra Pacific Federal Credit Union for any purchase. They always go up and beyond to help Me out. THANKS Again! read more

I have a car loan with this company I went with them because they offered such a good rate. My credit is now awful because I can only pay with bill pay and they hold it for a week or two before they even cash it. I have called them several times to ask why they just hold it and they never give me a good reason why. I have begged them to just let me come in and pay or call and pay and they keep telling me I can ONLY Pay with bill pay. I paid them over a week ago and yet it's still in my bank account and low and behold today I get the letter telling me i'm late AGAIN. What a horrible company I never would have gone with them if I had any idea it was going to be such a headache. I can't even refi at this point because my credit has hit rock bottom with them. read more

My old beater car coughed out its final lung earlier than I anticipated, and I had to buy another car rather quick. Margie at Sierra Pacific Credit Union helped me out immensely! She did all the paperwork within one business day, got me everything I needed, and scored me an awesome interest rate! PLUS, it was right before the 4th of July so I know she worked hard to get everything done quickly. In comparison, when I went to Bank of America to even talk about auto financing, they quoted me a ridiculously high interest rate after having me sit around for what felt like an ungodly amount of time. I'm considering switching most all of my banking over to Sierra Pacific because Margie makes banking so easy and pleasant. read more

So far so good. Just opened an account a couple weeks ago. Employees seem professional and rigid for sure. But hey it's a bank...

Specialized treatment with a family feel. Margie was amazing, going above and beyond to make sure things went as smoothly as possible. Thankful to have a smiling face to help us out! read more

I was having problems getting wire instructions from another Credit Union and Margi at Sierra Pacific was able to get the information for me quickly. She went out of her way to help me get what I needed. Excellent customer service. read more

The SPFCU on 645 N. Arlington in downtown Reno is where I went to explore the benefits of getting an auto loan. Margie B. was extremely helpful and made my decision easy after doing a lot of research and comparing banks. I locked in an excellent interest rate on my first car. They also put some money in my account. So stoked! THANK YOU! read more

I decided to make big changes this year including where I bank. They give you the $5 to open your account! It doesn't get any better than that! Also, a bonus for Saint Mary's employees, there's an ATM in the hospital! Megan helped me open my accounts. She was very professional, friendly and helpful. read more

I am so grateful for the Team here at the SPFCU on Arlington. Margie has been generous with her time in setting up accounts, answering questions and she knows so many of her customers by name. They also have come to our workplace to share their services and many of our staff have signed up for their simple solutions to grow savings, even on a limited budget. Thank you for your excellent customer service. read more