I have a unit at the Montague, NJ location which I started in March 2019 - I have to say Caitlin is…read moregreat at customer care - any questions I have she is quick to respond and always finds the perfect solution. I have never used a storage unit before and she was very helpful showing me the unit and explaining what can easily be stored and they have a 20% discount which is very helpful right now. THANK YOU!!

I give Fort Knox a 1/2 star rating. First, the bad: -1…read morestar: Water - Gutters leak and splash into the storage unit doors. Any boxes, papers, fabric, etc. near the front will be ruined by repeatedly being wet. -1 star: Dust - I don't know where the dust came from, but it was so thick that anything not sealed in a box will be covered in it. Its not just regular dust either, its more like fine gravel that blows in from the parking lot. I can't figure out how it gets all the way to the back of the unit, but it did. -1 star: Mice - I had no food in my unit whatsoever, but the mice made homes in most of my cardboard boxes, making a nice nest and defecating all over my stuff. Luckily they kept away from the boxes that were wet all the time. When I moved out I filled a shoe box with mice nests and droppings, and cleaned the unit up real nice for Fort Knox. -1 star: Cost increase - they increase your rates after you've already signed the agreement and move in. They do have the courtesy of sending a letter informing you of this, at least. - 1 star: After 115 days, I have not been refunded my deposit. I've gone to their office 2 times, and called and left messages 5 times. No one in the office knows about deposits, and no one ever calls me back when I leave messages. Finally today I got a letter that they are keeping my $130 deposit because I didn't give them 10 days notice of cancellation. I guess I could have paid $152 for the next month to get my $130 deposit back... oh wait, that would be stupid. You win. The good: It was a room, that I could put stuff in and some of it wasn't ruined. +1/2 star!

This place is great! They have a service where you can pre-purchase pellets for your pellet stove…read moreand they will store them for you. By doing this, you can pick up as many bags of your pre- purchased pellets as you need, but not have to worry about storing 5 tons (literally!) of pellets at your home. We pick up about 10-15 bags at a time. It's easy, convenient and the staff is super nice and helpful. Great place and a great service for the winter months.

Very bad experience with Storage King-Lords Valley. We had been loyal customers for ten years…read more When we decided to clear out on the (agreed upon) last day of the month we found that they had changed the lock on us claiming non receipt of payment for the previous month! In good faith we immediately re-issued a second check clearly stating on the check that it would replace the original check that wasn't received (this 2nd check was delivered to them personally). After clearing out we returned the keys by leaving them in the storage space as instructed. The 2nd check was cashed AND SO WAS THE ORIGINAL CHECK when it was received days later! Now they won't refund us for the over-payment claiming we didn't return the keys AND they are also charging us an additional $50 claiming they needed to get a locksmith to get into the space. Now is the way to treat a loyal customer? I think not.

Fast careful and courteous. Fair prices. Would definitely recommend. Good communication setting up…read moreappt.

These guys were unbelievable. They got to the apartment early, started moving everything out, even…read morethough they were told to bring it to the basement and pull it up the stairs by the Superintendent they were fantastic. This company is absolutely the way to go.

We were charged late fees immediately when our payments were late, yet there seems to be zero…read moreaccountability on Fort Knox Storage's side. I moved out of my unit in late July, and their policy states deposits should be returned within 30 days. It's now the end of September two months later and I still haven't received my deposit. Some people online have been waiting even longer. Every time I call, I'm told the local office doesn't handle deposits and that they'll contact the higher office, but nothing happens. They hold customers accountable for late payments, they don't miss that,but there's no accountability when it comes to returning deposits. This company is quick to charge fees but extremely slow to fulfill their obligations.

The owner Colleen and manager Christina at these three locations, Montague, NJ, Port Jervis, NY,…read moreMiddletown, NY and Matamoras, PA are very unkind on Facebook, they said I was "bashing" their business and I never said a single derogatory thing, never met them or used any of their facilities. Would never recommend or use their services, they acted like bullies on line. Oh, she wrote a review for her own business and it got filtered...interesting.

They rented me a unit with an old lock that wouldn't open. I basically wasted three months of…read morepayments for a unit that I was never able to use as I intended. Even so, they demanded every penny to which they claimed they were "contractually" entitled. That I didn't get the benefit of my side of the bargain didn't matter. I paid every dime they demanded but just decided to go back to the more expensive unit I already had. Sometimes you get what you pay for. At the very least, don't sign the papers without inspecting the unit. I trusted them and got burned. Not very reasonable and, according to them,YOU are always wrong ("You don't know how to open a lock." :eye roll:)

I had my car parked in one of their storage spots for over a year. I paid on time and was a good…read morerenter. I ended up selling the car recently. I had paid my storage fee a month in advance. When I requested that they give me a refund for the two weeks that was left on the month. They claim that they do not give refunds for any unused time. I would never recommend.

Joe and his team just moved me back to Warwick from Manhattan. They moved me there 5 years ago and…read morebefore that I hired them for multiple moves around Orange County for personal and my church. They are always amazing!! Super easy to work with, professional, on time, careful with your belongings. I can't say enough good things. I don't even get a quote anywhere else, the prices are fair and the service is impeccable! Highly recommend!!

Great service and very reasonable rates. The crew showed up…read moreon time and did great job moving several bulky items. I highly recommend Kean's.