Covenant Medical Center Adult Emergency Department in Lubbock, Texas is a great place to go in case…read moreof an emergency. The doctor (Mario Pinoli) as well as our nurse ( Amanda) were both so caring, thorough, and professional . All of the staff there were so nice.

We have been here and are in a room. Told no blankets on the floor. They will "try" to get the…read morepatient a blanket???? What the heck?

He found something that I didn't know I had! It was fast & no waiting! The staff was friendly &…read moretreated me well!

I never go to the ER unless absolutely necessary. I chose Exceptional due to their ratings and…read morelocation and it did not disappoint! They ran multiple tests, beyond what I had figured they would, trying to find answers for me. They listened to my concerns and actually addressed them instead of dismissing like most Drs/nurses would. They went above and beyond to make me feel safe and heard. Would 10/10 recommend coming here for anything. I will let everyone I know this is the place to go in Lubbock. You get the small town, personal care, with big city medical knowledge.

My son went into the facility for a minor cut on his finger. He was in and out in 30 minutes…read more That's where the good news stops. He paid $993 at the facility for his treatment. My insurance company was charged over $5,500. Now my son has an additional bill for $934!! Total: $7,500! What the actual hell is going on? We tried to call their billing line and were told they can charge whatever they want since they are private. And they aren't willing to bring down the cost. When asked how much this would've cost if we had no insurance, they told us $400 total. But since I have insurance they'll try to gig my son for $1,800 in addition to the $5,500 paid by my insurer. I'm thinking about legal council and open to suggestions. I'm certainly filing separate complaints with the Texas Medical Board in the next 5 days on: 1) Neighbors Emergency Center 2) Lubbock Texas Emergency Center 3) Altus Exceptional Physician Group, and 4) Dr. John Lang. If you have any other suggestions on who I can file a complaint with, I'd love your input because they don't make it easy to tell who is a governing body about unethical situations like this. These people are dishonest. NOTE: I'm not sure if these excessive charges are fraudulent tor not. I may try to work with my insurance company to find out if any of them are. I attached both bills where there are two identically named charges and the same Description code. Who knows? I believe there are maximums to what a facility can charge for what was minimal medical care. This is Unbelievable. Save yourself the hassle and go elsewhere.

I highly recommend Neighbors Emergency Center. The staff there provided exceptional care. Ash the…read morefront desk person was very informative and helpful, while Ms. Teresa was knowledgeable and made me feel comfortable. Audrey, the X-ray technician, was also helpful. Dr. Lang took care of my overall medical needs. The entire staff was very caring. I highly recommend Neighbors Emergency Center. Thank you guys !

I'm writing because I am extremely upset and honestly disturbed by the care my boyfriend received…read morein your ER on 3/27/26, specifically from a nurse named Emory. When he first arrived, he was asked about allergies and medications he has had adverse reactions to, and he clearly stated droperidol. The staff member even responded back to him about it, which makes it undeniable that this information was heard and acknowledged. Later, while he was already under significant stress being told he might have a bowel obstruction, with staff talking about trauma team involvement, emergency interventions, and an NG tube, he became understandably anxious and asked for something to help calm him down. Instead of being met with any level of reassurance or support, he was met with dismissiveness and visible judgment. Then the nurse came in and administered medication without saying a word about what it was. He had to ask what he was given, and only then was he told it was droperidol; the exact medication he had already stated he has a severe reaction to. He immediately began having an adverse reaction and was in clear distress, and no one took accountability, no one apologized, and no one made any effort to comfort or even acknowledge what had just happened. It took approximately an hour for him to receive anything to counteract the reaction, including Benadryl and Ativan, and during that time he was left to deal with it on his own. That delay, combined with the complete lack of urgency or concern, is unacceptable. Even after he was given medications to counteract the reaction, the lack of monitoring was extremely concerning. He was not being rounded on appropriately, and his respiratory rate on the monitor was ranging from 8-16. I understand that normal respiratory rate is typically 12-20, but sitting in the 8s without anyone coming to check on him is alarming. There was no sense of urgency, no follow-up, and no reassurance during a time when he clearly needed observation. Nurses are typically supposed to round on their patients AT LEAST every hour and nurse Emory failed to do that. On top of that, the overall handling of his case was alarming. Staff were speaking as if this was a life-or-death situation and discussing invasive interventions like an NG tube before even confirming a diagnosis. He ultimately did not have a bowel obstruction and was discharged, which makes it even more concerning how quickly things were escalated without clear justification or appropriate communication. Watching someone I love go through that was incredibly difficult. I am a registered nurse at a different hospital, and while I fully understand the stress and demands of working in healthcare, there is no excuse for what happened here. This was not just a lapse in bedside manner; it was negligent, dismissive, and at times outright rude behavior from the care team.

The emergency room is a joke. Their sole function appears to be to turn people away. Once you get…read morepast the bad attitudes and prove you have an injury, then they will make you wait some more. Then when they finally assign you to a room, they want to do a full workup and pick something new to treat you for - instead of the injury you came in for. Time from check in to treatment was eight hours. And then the treatment for scraped and crushed legs did not include antibiotics. So disappointed.

I went in on Friday because of a sore throat, what I suspected to be strep. The nurse did a rapid…read morestrep test, which came back negative. The doctor then came in, told me I had tonsillitis, gave me a steroid shot, and prescribed antibiotics. He neglected to go through symptoms with me and spent less than 5 min in the room with me. I trusted what I was told and took the antibiotics as prescribed. 4 days went by and my symptoms had only gotten worse, I could barely talk and the pain was so severe I was unable to even drink. I went back in on Monday, and after the nurse was looking at what I was prescribed and diagnosed on Friday, she was surprised and told me that it wouldn't have helped me get better. The doctor, different from my prior appointment, came into the room and analyzed every symptom I had complaints about and went through everything very thoroughly with me. Despite how busy the clinic was, she ensured to give me the proper care and time needed to help me get better. Due to the unfortunate circumstances I dealt with from my first appointment at West Wind Primary Health Center, I missed 5 days of work and was in severe pain that could have been prevented. Despite my negative experience with my first time there, as a whole, the clinic staff was top notch and very helpful.

I'm not sure how to frame this review, but I will do my best to give the employees at this hospital…read morethe benefit of the doubt during this difficult time. I am a veteran who has no other option than a civilian emergency room just like so many others right now. I arrived at 4:30pm to be seen for kidney stones. I developed chronic kidney stone syndrome while on my first tour in 2008 to Iraq and have since passed roughly 65-70 stones since then. Not All of them leave me debilitated, but this one.. This one has had me bawling and writhing on the floor in excruciating pain. Now, I have no idea what covid fear has done to the mass populace, but I stand firm that my immune health will be fine throughout.. I was triaged and registered, then told it would be a 3 hour wait. After an hour and a half of waiting, I get up and check my place in line and am told it is now a 5 hour wait. For anyone who has passed a stone (dudes, I'm talking to you) you Know it is the most excruciating pain a male can go through, comparable to birth. After dropping to the floor from dizziness, the security guard asked if I needed a wheelchair, which I took him up on. This was just prior to being told the wait time had jumped 2 hours. After about 2 minutes of deliberation, I called my wife to come pick me up so I wasnt basking in sick people's germs for even longer than I was originally told. I hobbled into the back to have them remove the IV and was asked to sign the "you're leaving against doctors advice" form. That was laughable. No doctor had seen me, no one had advised me. No one did shit except make me feel awkward for inquiring about my place in line. Based on the looks I received, it's my guess that my tattoos (zero gang affiliated ink btw) had something to do with it. It definitely wasnt my demeanor, my Please and Thank you's were in all the right places. As I'm having my IV removed, I state how sad it is that vets are given such second rate treatment at Every hospital, not just this one. I hobble out to the front where my wife had dropped me off and I collapse before reaching the curb, writhing in pain. I crawl to the curb with Zero "hey man, are you ok" from the staff. For about 7 minutes I laid on the ground, unable to get comfortable as my stone/s descended further and further. The car ride home was intense for my flanks, and once home I drop to the floor just shy of my bed and really let the waterworks out. It is now 8pm, and I would have had another hour and a half to go had I stayed. Like so many VA hospitals, this seems like the type that will let you die in the waiting room before receiving care. In conclusion, if you have Real pain or Real sickness/illness, don't put your faith in UMC. They almost certainly will leave you worse for wear. Thank God I wasnt actually stabbed, even though my guts are being torn apart right now, I probably would have bled out. That is the fairest review I could muster. Lesson learned.

I am unsure but I believe they tried to take my Yelp review taken down, so I am having to redo it…read more The most important details regarding my experience involve one of the staff members threatening to stab me in the eye with a needle while doing bloodwork, telling me to clean paper towels up off the floor, and tossing paper towels at me telling me to "wipe my damn face" (verbatim.) So if you decide to go here keep in mind there is no wait time for a reason. After my visit I continued to throw up over 24 hours and am now having to see a specialist. Would encourage anyone with a negative experience to contact the state medical board.

Brought my mom in to get checked out after a fall. They got us in quickly, were very kind and…read morethorough, making sure to explain everything and sent us to get more testing done with another facility to rule out some things. The staff couldn't have been nicer, helping facilitate communication between primary care docs and the MRI facility to help get us where we needed to go! For a freestanding ER, this one tops the charts in my book! The facility itself was clean and comfortable, and they treated everyone that came in with the same kindness and professionalism you hope for. If I'm ever in need of emergency services, this will be my go to place!!

umc is so slow it does not take 14 hours to assist someone about their medical situation.I would…read morenot recommend UMC to anybody.They need to work on their service.The worst hospital in Lubbock tx

I was forced to go to the emergency room on December 12th. I got there at about 8 PM and I was not…read moreseen until about 5 AM. My husband asked several times what the holdup was and why we were not being seen. He was told that we were waiting on available rooms. When we finally got called back there were more empty rooms then there were occupied rooms and I sat in the waiting room for about 9 hours with a broken ankle in excruciating pain. I was not allowed anything for pain until I was seen around 5am. I came to the ER from The VA clinic with my own disc of x-rays and all I needed was a splint. This experience was horrible and I will never use umc ER again. I wasn't gonna give it a star at all but it wouldn't let me post my review without giving it a star so it got one out of me

Came to this center after being referred by a specialist I am seeing. Needed a CT scan to…read moredetermine cause of persistent back pain. It showed what was going on at that site in my back and my specialist's people will be able to help me appropriately manage that issue. Very satisfied with everyone I dealt with today! Caring, friendly, and competent!

Customers be warned: this is NOT an urgent care facility! You WILL be charged outrageously here…read more I went here on a Saturday in December and only because the UMC down the street was not open anymore on Saturdays. I had two tests, one positive for the flu, and a chest x-ray by request. The charges were $600 for the testing, $1,000 for the x-ray, and $3,000 for an arbitrary and vague "emergency room" charge. I observed front desk staff tell another patient who asked for an estimate that "by law" they cannot disclose the cost of their medical services prior to treatment. This is incredibly shady, and Covenant is skirting the law very sneakily with these kinds of "emergency centers". The only reason I can justify even two stars is due to the relative quality of service. This is an Emergency Room and is run as such, just without all the bulk and excess of an actual hospital. I was treated generally well by everyone, though I did have a fair wait once I got into the room. Unless you really think you're at risk of death from your injuries, do NOT come here. Upper respiratory stuff, minor cuts, etc. I would implore you to find an actual urgent care facility in town.