Terrible place to bring anything, especially valuable items. I've had a number of instances where…read moreitems of value were priced ridiculously low and sold almost immediately (allegedly to regular customers???). Most recently I brought in an item valued at somewhere between $199.00 and $399.00. Cutiques staff priced it at $9.00. The owner was not at all interested in remedying the situation. I took everything back that hadn't yet sold. I'd rather give my belongings away than be robbed.

Often shop the clothing store and find good deals. Have looked at the furniture store and not so…read moremuch. Items stay on the website for eons even when dropped to the lowest cost. Prices for items are high for used goods, especially when similar are available on Marketplace. It might help if Cuties set the price but allows the customer to authorize a lower price to move the item faster.

Was going to buy something from here until I heard how the cashier was speaking to a Hispanic…read morecustomer. Really bad look and made for an unpleasant experience. There are ways to explain your system without belittling someone. Looking at your reviews shows me you will not learn from this review..

Service was awful. When I called weeks ago they said I need to make an appointment. The first one…read moreavailable was today May 15 at 2:00 pm. When I got there nobody greeted me so I went to the counter and the woman said that I was at the wrong counter so she pointed to another counter. Nobody was there so I was holding all my clothes that I was bringing to put there. Finally a woman came and said I needed to fill out a form and to leave the clothes. Their brochure said "Consignors can set up an appointment to meet with a staff member" so I was surprised that I wasn't meeting with anyone after having to set up an APPOINTMENT so I asked when I would hear. She said "set your clock for an hour and return". When I got home 15 minutes I got a call that asked me to come back to pick up my clothes because they weren't going to accept them. They could have done that right at my APPOINTMENT and saved me a lot of time. The main reason that they didn't accept my clothes was because they were too big. It would have been nice to have indicated that in their brochure so I didn't have to be embarrassed on top of my frustration with the whole process!

Anna working at this location is super helpful! She helped me pick my furniture and schedule a…read moredelivery. I also paid the additional fee to get all the furniture set up. SO WORTH IT! The gentlemen who came and set it up were professional and respectful. I asked them to wear booties over their shoes and they had no problem doing so! Thank you so much for 10/10 service.

Absolutely Terrible. Second delivery in a row with damaged furniture. No Quality Control. Spend…read morethousands to get Absolute garbage cheapo furniture. Now need a 3rd delivery been waiting weeks to get settled in my new house. Bob's has completely ruined my move in to my new house. Zero stars if I could. No one has a clue what need replacing and what doesn't. Corporate is useless. Every time you go in store you deal with someone different who has no clue how to order or get your order fixed. I figured I would try Bob's as they are local- never again! Gardner Outlet furniture and even Jordan's 10X better. Anyone but Bob's. As a small business owner I can't believe how they even function as a company. Stay away at all costs. ZERO Stars. BUYER BEWARE!

We had a great sales and service experience at the Leominster Gardner Furinture Outlet! Giving this…read morea solid 4.5-4.8 stars. Great show room in Leominster, MA. We found the sectional (replacing a 2014 couch) that we wanted and put in an order including an extra piece for our great room. The sales person told us it would be 4+ weeks to receive this (it was less than 3). I had to postpone the delivery due to extreme ice and snow in our driveway and walkway. After praying we had a mid-winter "spring heat" wave and made the paths safe for delivery. Great communication! One of the sectional pieces we ordered didn't recline, and they didn't have the correct one in stock. To make it right, they provided us with a reclining piece at no extra cost. The delivery guys were AWESOME! They spoke ENGLISH, were friendly, and very professional and NO questions on taking away our old sofa (this was an issue with the Lowes appliance delivery which I would rate a D- ). Come to find out the back porch was better for them to make the delivery so in the end I didn't need to wait. Product is perfect. The only downside is the furniture credit card is at 35% but 0% if you pay off in 1 year (interest accrues... already have a $95 accrued for 1st month). I plan to pay this off by the summer. Also I think the "haul-away" fee was rather pricey compared to past fees. It use to be free (but this is TAXachussetts). We looked at Jordan's and they also had a high fee. Overall we love the new sectional except for I can't stay awake when we watch our movies and shows.. lol.. it is so comfortable.

Great service in the showroom and excellent delivery from John and his partner. They moved my king…read moresize mattress up an impossibly tight staircase I'm one of the hottest days of the year. Nice guys and did a great job.

All the stuff was nice in there it's just the employee the employee usually they're fine when I…read morewalk in they're really nice but today I walked in I'm just high. How are you be my friend she really judged us off our age and she's like let me know if I need to call all security after we just walked in like like I guess she's supposed to be the mature not threatening to call mall security for no readon!

one star, i went to it and they asked me if i was with an adult and i said no (i wasnt) and they…read moremade me leave. honestly why cant kids be in stores alone, i have been in multiple stores alone with no problem but when i go here they ask me to leave...