So today I went back to make two returns from my purchases that I made last week. You have seven days to return. The process is just as easy as picking up your auction wins. You log into the website and select the items you are returning and that initiates the return. When you get to the location you check-in by scanning the barcode that's straight ahead hanging from the ceiling and Someone comes out and process your returned items. It takes 3 to 5 days you get your money back on the original card you purchased on. easy Peezy. read more

Nellis Auction - Entramce - Auction Houses Near Me - Delran, New Jersey

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When they first started they were good. Now I take back more than I keep and I only buy what is said to be new. Very few of the items are new, usually returns because they are damaged. No one seems to be checking anything. You can hear the pieces rattling in the box when they hand them too you, boxes are torn open and seem to be used returns. I stopped buying for awhile because I was frustrated and then tried again. Received 7 items with possibly two being new. The rest were broken or used with wear. I noticed that when I return them and tell them, the next day they are on auction for the next victim. Fortunately I live close. I would be pissed if had to go far away to return. I wish they had better item check, like they seem to previously. read more

Nellis is a tale of two outcomes; you're either going to score an AMAZING deal, or you're going to get some misrepresented bullshit. A couple of things actually hold Nellis back. First, the aforementioned item descriptions are usually non existent, and too often, flat out wrong. Just recently, I bought a "190 lb bumper plate SET." It was posted as a set with 2 -10lbs, 2-15lbs, 2-25lbs, and 2-45lbs. When I won, and went to pick up, it was ONE SINGLE 45 POUND PLATE! After I returned, it was relisted as "blue set only," which is ALSO wrong. I just checked while writing this, and it FINALLY, accurately lists the item as "single 45lb plate." But you see my point. Sometimes, it actually works in your favor though. I have gotten a bunch of stuff that was listed as 1-star; major damage, missing parts, etc, and the items were perfect, in original packaging. So, the listings are absolutely hit or miss. Bidding is also incredibly shady. I have bid on the EXACT SAME ITEM multiple times, and the ending price just always ends higher than before. You bid $11, the winning bid will be $12. The item will show up again, you bid $13, the winning bid will be $14. The item will show up AGAIN, you bid $25, the winning bid will be $26. It happens too often to be coincidental. Other than those things, it's actually a great little setup. The pickup process is smooth and FAST. You're in an out in minutes. read more

Discounted returns from Amazon and other online retailers. Really easy pickup after you win an auction. Got a lot of good deals. read more

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Do not waste your time! I spend gas and toll to go pick up a jeep wagon for kids and got a random graco stroller in box of a jeep wagon. You can return on the spot and thank God for that because I would have drove all the way home with an item I didnt bid for. If you decide to take the risk just make sure to check your item before you head out . read more

Nellis Auction - Auction Houses Near Me - Delran, New Jersey

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BUYET BEWARE!! Was buying pretty regularly in the past year until this last interaction. won an auction got a car seat and was given a computer keyboard. recognized immediately that there was a problem and returned the item in the spot. was also told my original item couldn't be retrieved and I'd have to rebid. My return/refund was denied because "a different item was returned"(duh). After contacting customer support and multiple back and forth communication, I was promised a refund IMMEDIATELY that would show up in 4-5 days. it never came. I THEN received an email saying ... Oops, software issue and we lost all information in your complaint. please resubmit. The equally disturbing thing is that when the employee scanned the keyboard, it showed in his device as the cat seat. This leads me to believe it was deliberate. THEY STOLE MY MONEY. read more

They do a horrible job describing items. There is a 12' step ladder on there today advertised as a 40 foot extension ladder. They buy items from Temu and people bid far higher than they could buy it for. A battery backup sold for 600 but Temu has it for 80. There are far more people bidding now, so the 45 minute trip is rarely worth the risk. read more

This place is hit or miss. There is A LOT of items that are NOT listed properly and you show up for pickup only to get the wrong items, broken items or items missing parts when the description does not indicate that they're missing parts. When you return something, it could take a while before you get your money back on your credit card, but they charge you for everything before you even pick up. It's structured to be to their advantage. Most employees are really nice. read more

Nellis Auction gave away my items or letting an employee steal them while also charging my card. They are refusing a refund even though they have all the means to see that I did not pick up my items nor did anybody on my behalf. Their customer service is terrible and I can't believe that these owners allow their employees to fraudulently charge customers cards. read more

I have gotten items that were completely wrong, expired, broken or non-working, even though I only bid on 5 star items. Watever you do, do NOT throw out any packaging before you try the item. Today, I waited for almost an hour AFTER parking to finally get my items. Noone came to me. I had to find someone 4 times, the last time being the manager. I only ordered simple items, nothing expensive or that requires power (lesson learned - see above). After this experience, I will not go there again. Best to avoid them and the hassle that comes with it. read more

Some great deals. READ THE NOTES. Look at pics. Check before leaving warehouse even if you need to cut bow open. Star ratings on condition often not vorrect. Tipping patient staff helps! read more

The pick up was smooth. They seem to have a good system. Just make sure you plan ahead to ensure the package purchased fits in your vehicle. They bring it to you and you have to put it in your own vehicle. read more

This is probably the best way to find great things for a great price. It's easy, clean, and organized. I do this every week and make lots of money reselling. Download the app, shop, bid on it win. Pick it up at the time that's most convenient for you. Best part is, the returns. You dont need it or it's not up to your standards, you have a week to inspect it and you get your full money back. It's a win,win! read more

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I absolutely LOVE Nellis Auction. The location is very convenient. As soon as you arrive they great you with a smile. Fast, friendly and helpful customer service . The items are good quality practically new items at auction for great affordable prices. I have recommended Nellis Aúction to friends and Family. read more

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I have been sitting in this garage for 1 hour so far, checked in , no one has come out to the car to check. I'm not even here for myself I'm picking up someone for someone . This is ridiculous. I get that it's busy but an hour is an excessive amount of time to wait for anything. read more

This site is super addicting! You can find some good stuff on here. I been shopping on here since April 2025. Lately they been a little off with the description of the item. It may show one thing but, you may get a similar item. So be careful and you can always return the item within 7days of purchase so go through your stuff early. But over all you place your order. Pick a pickup time. You are in and out in 5 to 10 minutes tops. But I noticed lately going in on a Saturday Noon to 2pm the lines be crazy. But the staff at Nellis keep the line moving. Everyone is always nice. They answer your questions. I'm giving 4 stars because they been messing up the descriptions within the last 3 months or so. But that don't stop me from ordering on an average of $100 to $200 almost every week detergent, clothes, elections, kitchen stuff, cleaning solutions, pet food, and tissues. You name it. You can find it if not this week next week. I'm hooked. And I have my daughters and brother hooked also. I pick up everybody stuff on 1 trip. read more

We bought a door, drove there picked up drove home (about 45-1hr away) opened it wrong door not what was described suppose to be two doors only one and wrong door. next day drove back returned and they have yet to return our money been two weeks can not get a hold of any one, no phone number. Did everything right returned in one day. Beware . That number is no longer in use. read more

majority of the items that you bid on the description isnt accurate it's broke. It's missing pieces or just doesn't work and they don't like to refund money. They don't have live support and don't respond to emails. read more

I was novice to bidding on Nellis and excited when I won my bids. I drove over two hours to retrieve the items that were both described as "NOT having any missing pieces." I didn't know to open the items while there and exhaustingly review each box to ensure it had all the pieces. As you guessed, it didn't and it wasn't worth the drive and time to get a refund for my 100+ dollars for 2 items. Zero out of 10 experience. Total waste of time and money with nothing more than a "you should have checked or returned in 7 days from customer service." Unless you have time and money to waste or you live close then don't bother. read more

I got some great deals and not so great deals. I live close so returning items is not an issue. Got a 10 inch table saw for 39 dollars, was missing a nut and bolt. Same saw was $210 on amazon. Most items are returns, so you have to be careful read more

Wonderful experience! Never even got out of my car! Pulled up to the designated spot and the guys loaded my car! I will be a frequent bidder for sure! read more

I absolutely love this place. I've gotten so many things and ridiculous prices especially the boxes of mixed items. Truly worth it and actually very exciting bidding especially the last 2 minutes 10000% recommended you have to try them out everything is always what they say in the condition it's in I lovee it read more

I'm a frequent shopper and overall I enjoy shopping from Nellis until today. I waited over an hour and a half for my items. The manager Krystal Ortiz approached me with a bad attitude to inform me I can get a credit or I can leave her alone. I was also on the phone with Nellis customer service to address the hour long wait and Krystal walked away and again giving a rude attitude and look. This is very unfortunate to write a review about a manager that shows little to none compassion for the long wait. Honestly the employees were much more helpful and nice than the manager. Customer service had me on hold for 25mins, I did not receive a credit or an apology for the way I was treated. Nellis should reconsider who is the weekend manager due to the unprofessional attitude and lack of compassion coming from the current manager Krystal Ortiz during busy hours like the weekend. My pick up time was scheduled for 1130am and you can clearly see I was on the phone with customer service at Nellis Auction past 13mins. I was on hold for over 20mins time stamp at 12:39. The customer service agent who answered that called said all my items were ready and no items were being live picked since I had a scheduled pick up for 11:30am which was confirmed to the in house staff as I put my phone on speaker. After arriving at home, the customer service manager also confirmed I had 3 scheduled pick ups for 11:30am. Your response is not accurate with timing. read more

Nellis Auction - Confirmed schedule pick ups - Auction Houses Near Me - Delran, New Jersey

First time buying from this seller and experience was not a good one. Put up for auction a NEW Homemate Heated Electric Throw. This was one of several items I won at their online auction. When I got home, I noticed the box had been opened and resealed. Ther was a red security tag on the top saying the box had been checked for security reasons and resealed. Inside the box there was a form from the Amazon Online return center saying the item was returned for being defective. This is what Nellis put up for auction as new! Filled out a return form on their site and was informed I had until 11/7/24 to return it to their warehouse. Don't understand why they just didn't offer a refund and tell me to throw the item in the trash, so it does not get auctioned off again. Instead I have to schlep this item back to them for a refund. Will be my last trip there...Buyer Beware! They encourage u to leave feedback but the feedback site is inoperable...that is why I am leaving a review here. read more

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