Mike really came through during a difficult situation. Having the AC croak during the summer in Florida is no joke, and Mike did everything he could to remedy the situation in a straightforward, honest, direct, and empathetic manner. He understood our needs, and didn't try to up-sell us, take advantage of the situation, or drag his feet -- like some other AC contractors! He presented clear options, and gave unbiased opinions on how we should think about making a decision to repair or replace the AC (we ended up replacing the AC with a new unit). It's becoming more and more rare to "do business" with a person of such caliber - so it's great when it happens. I wouldn't hesitate a moment to recommend Mike for any and all HVAC needs, and would work with him again with pleasure. read more

They install & NEVER hear from them again!! No one answers the phone for check up or REPAIRS!! DON'T USE THEM!! read more

So many thanks to Mike at Nelson Air Conditioning and Heating! Mike has serviced my place of employment for many years and always provides great service and professionalism. He helped our older a/c chug along until we were able to replace our unit. Always open communicated with us, kept to his estimates, and arrived when promised. We'll always use Nelson Air! read more

Mike is great and even walked me through a quick fix when my hvac stopped running during a hot spell. Not a lot of people would do that sort of thing for free. Highly recommend! read more

Nelson Air Conditioning and Heating - Heating & Air Conditioning/HVAC Near Me - Ponte Vedra Beach, Florida

Mike is great! He showed up on time, was responsive to my calls, and very reasonably priced. He cleaned my dryer vent and ran a new line for my thermostat. He even set up the new thermostat and helped troubleshoot. Highly recommend. read more

In Mikes Nelson's own words. 'I am not cheap' so I won't send you a proposal because I know you had another servicer out there to see the replacement of unit. I wasn't aware that shopping around for the best service was something only I did. Hmmmm I drove 5 hours (he was aware) and was there on time for our appointment at 8am unlike him. I gave him access with lock box code - so he obviously went when it was convenient for him. I WOULD NOT RECOMMEND him or his company. I do business with honest and reliable people. Cut corners? Me? You've got some nerve Mike, you tried to sell me a "used unit" (stolen for all I know) with no warranty. As a matter of fact-You tried to sell it to me the two times we spoke even after I told you the first time-that would not be a good idea because this property would be a resale. You never even gave me a price for a new unit. How do you figure that I'm cheap? I am looking for an honest business person who gives quality work and is a man of his word. Your opinion of me or what/how I run my business does not matter to me. I called you to give you my business and this is all that has come out of it, you name calling me and harassing me via text. You're not as smart as you think that you are. You're actually far from it. You know nothing about costumer service, if you did you would know that the first things of costumer service is fixing things/making them go right not making it worse by name calling a potential client (especially if she's yelping about her horrible experience) live and learn Mike. read more

Nelson Air Conditioning and Heating - Heating & Air Conditioning/HVAC Near Me - Ponte Vedra Beach, Florida

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After getting me to sign off on the final inspection with promises from Mike to correct installation issues with the Trane unit he installed, albeit for a great price, Mike has stopped returning calls and Im now awaiting estimates from othe companies to replace the internal drain pain( damaged and replaced previously by his installer and later damaged again by apparent over tightening by another of his installers) and repairing of the supply and return boxes which are now falling off the unit at both ends and only originally barely held in place by a few strips of tape and mastic. I was not told at installation or estimate time that these air boxes didnt fit the new init properly. read more

We called because we had our ac keep switching to heat and since they were around the neighborhood, and showed up right away. We'll have to replace a part, but he gave us a quick fix and we'll have the ac running tomorrow. Mike really explained to us what was wrong and what he's done to make it better. It was service as it should it. Update: we tried using Nelson this last time and I called and I left a text per voicemail instructions. I decided not to wait too long for a response given it was not regular hours. By the time I had a response from him I had already booked with another guy and was on his way. So while he worked great the first time, it didn't quite the second. read more

I hired Mike to move my air conditioning unit outside because we are putting in a swimming pool. As per usual he showed up on time under budget and the job was performed perfectly. I would highly recommend Mike to anyone. read more

Mike showed up on time, and said my old a/c unit could be saved, but a new unit would make much more sense for the money. Once i decided to go ahead with a new unit, it was installed the next day, and blowing cold air. After checking i also found out Mike had given me a very reasonable price. read more

Over the last 7 years or so Mike has been to my house about 4 times. He's always shown within 2 hours of my call and has solved each of the issues on the first shot With minimal cost. From the traditional HVAC to my new ground source heat pump, he gets it done right the first time. I'm a DIY guy so I try to learn wherever I can and he's more than happy to teach me how to solve the issues if they arise again later. I'm very impressed with his knowledge and professionalism. He also supplies my filters for me cheaper than buying at HD or Lowe's. Great work Mike! Thanks for the help. Highly recommend! read more

Another 5 star review. This time my blower motor stopped working. I called Mike at 9 am and by 3 pm he was at my house, and correctly diagnosed the problem within 5 minutes. My AC is 6 years old but apparently the part isn't the easiest to get, so he had to order a new one which arrived the next day. In the meantime he tried to find a used motor for me but didn't have any in his truck that fit. These aren't the cheapest parts either, but Mike came back the next day with great news -- the part was covered under warranty so my only cost was labor. Repeating what so many others have said -- Mike is honest and truly cares about his customers. His prices are fair, he does excellent work, and he goes out of his way to fix the problem as quickly as possible (sometimes even over the phone). Highly recommend using Nelson Air Conditioning and Heating! read more

Base on all the other reviews I'm reading I'm not sure how everyone is getting same day service when I called twice, left a voicemail and even texted with no response. Called another HVAC company from the mint magazine and they had a tech and a AC sales person out the same day. read more

My elderly fathers AC stopped working properly late Thursday. The technician showed up promptly Saturday at 7 am as promised, making an early call so that we would not have to wait until Monday. The technician was knowledgeable, efficient and polite. The repair was completed quickly and the technician did not try sell us additional services or parts. The price was unbelievably reasonable and we were not charged an additional fee for a Saturday call. The technician was so polite, he even answered an additional question for me after the repairs were completed. I am so impressed that I took the time to write this review. It is obvious why they have such a high rating. read more

Called and left a message and received a call back within minutes from Mike. I needed a quote on a new HVAC system in a rental property. Being across the country, it's always difficult to get work like this done efficiently and honestly. I have to say that Mike was very genuine and honest from the first phone call. His communication was quick and easy to understand. He beat the other quote I had, and doubled the warranty period. After installation was complete, I received before and after pictures from him, and he had no problem coordinating with property managers & tenants. Highly recommend! read more

Mr. Mike Nelson and his team did a great job with my house cooling system. AC is up and running. This is a very reliable company with honest and caring individuals that put their customer needs first. This was our first experience with the company. So far we will continue to use their services. Highly recommended! read more

I can't say enough about Mike. He impressed me from the first time that I spoke with him on the phone, and his overall job performance impressed me even more. I have been looking for someone to replace both my A/C units for 2 years now, and haven't met one that I could feel as though the honesty, integrity and hard work would all add up. After the initial visit, he gave me what "I" wanted based on the needs of the house, not what he wanted to add on to make it more costly or not meet the situation required for my home. Mike is a hard working pro who I refer to anyone personally. He completed the job at a reasonable cost, had it done in 1 day without taking a break, and has continued to support all of my follow-up questions. Don't hesitate, trust Mike as he is an honest broker who is not a part of big company looking to rob you blind for things you don't need. read more

Amazingly honest professional! Mike walked me through an emergency AC leak when he couldn't get out right away (it was after hours). He is highly recommended if you're looking for someone who knows his stuff and will treat you like family. read more

I called Mike to price basic AC maintenance. I scheduled an appointment. He was on time, didn't try and hard sale my wife on any other "services", and his invoice matched his quote over the phone. He was very thorough and professional. I would recommend Nelson AC to anyone. read more

Can't explain how helpful they are ! I'm in military and not stationed in Jax anymore so not being there is difficult. He not only told me I didn't need as much as another company told me but was able finish the job quickly so my renter was not sweating for long. Another company said I needed a whole new unit which would have been 3k he was able just clean mine and it saved me so much money. Nelson AC is highly recommended !! Thank you! read more

I contacted Mike on a Sunday evening and he was at my house at 7:30 Monday morning. By 10:00 the AC was up and running. He kept me informed while working on the repair and we couldn't be happier. I highly recommend using him for all your heating/ cooling needs. read more

I called based on all the five-star​ reviews. To my surprise, ​Mike was nothing like and the total opposite of what all these reviews seemed to say about her person and character. When we spoke he seemed to​ be in a rush. At the point that I mentioned​ that I​ had another company just come out to give me an​ estimate he became hesitant​ and was rude by telling​ me that he didn't​ have time to​ waste on cheap people. Mike is far from what all these reviews say he is. He is rude and has a far from​ businessman character. STAY AWAY! FIVE STAR REVIEWS ARE FAKE. read more

Thank you to Mike and his team for the fast service! When the AC went down in our rental unit, Mike made time to come out right away and after hours to address it. We got back on track quickly and easily! read more

Outstanding customer service! Professional and HONEST! I was so pleased with everything from my first call to the completion of a brand new AC install!!! I am so happy to have found them and will refer to my friends with confidence! Thanks again Mike! read more

A year later and our old unit hit another snag... Owner came out personally same day to help my family and I out once again and got us back and cooling same visit. Best part is the cost was just as reasonable. God bless Nelson Air Conditioning and Heating! read more

Great Service and great price! Quick response! We will definitely use them again!

Nelson AC was very responsive, quick to get an appointment and very helpful. We could tell they were thorough and honest in their assessment of the issue with our AC. We appreciate their help and service, and will definitely use them again in the future! read more

Mike cancelled the appointment last minute because of legit reason. So I can understand. But he is giving cold shoulder to reschedule the appointment. So it seems it is hit and miss with this company. You might get good or worst service. Mine was the latter one. Maybe he has enough business this season. Hope this help others to make a decision. read more

Finally someone honest and trustworthy! Had another AC company out last week who wanted to charge us $600 to recharge our unit because it's an older unit which he said was being phased out and ours was completely drained and that we really needed a new one for $5000. My husband ask for other options such as repairing or replacing the coil, the guy said he'd check it out and get back with us. Guess what, he never did, thankfully. That's when we found that Nelson AC had 5 stars on here and we definitely agree! Mike came out said our unit may have a small leak but he couldn't find one and that our unit wasn't in bad shape he gave it a recharge for only $175. They earned us as a return customer and we will recommend them to friends and family. read more

Even though they took my call while busy, they said they would call me back at a specific time. When that did not happen, I called and left a message requesting a call back. Several days later and they never responded. Thankfully I found "Jack Strickland Heating and Air Conditioning" who DID promptly respond and install my unit. I wouldn't be sure you could get a call back so I cannot recommend this company. read more

Well I am not sure where to start. I am in the Military and in the process of selling my home. My AC needed repairs after I had to evict a tenet and get ready to sell, I had a warranty on the home and the company they used were just horrible but of course as any company who needs to be a vendor to a warranty company they over charged me for repairs, they were the hardest to get on the phone. It was especially difficult to get a hold of them since I am not even stationed in Florida anymore. You know the whole bad business norms like long wait times, overcharging, hanging up on you. That type of stuff. (Negative review posted on them) I told the warranty company to find a new vendor since their reviews were so bad and you want to know what they said? " a lot of companies have bad reviews" I know absolutely ridiculous! I almost gave up and was going to lose out on selling my home when I yelped this company. They had high reviews so I told my wife let's give them a shot, and after my phone call with the owner Mike, I was stunned because the way he made me feel about my situation I was like "finally someone who is honest actually is willing to help me out" especially since my ongoing situation I had with the Warranty/AC company. He said he would go out the very next day take a look and let me know what was going on. The very next day he confirmed they were misleading me and he agreed to help me out which I know he was doing for pretty much no profit. He came out made the repairs and charged me the "real" amount they should of charged me instead of overcharging me. I am so thankful for this company and I highly recommend his services. It's hard to find an honest company in the AC business and this is above reproach. I would definitely highly recommend this company to help you! read more

I found Mike on craigslist. His Yelp reviews were great! In his ad he listed prices of diff. AC units he had available. I called Mike and confirmed the price of the craigslist ad. He was busy installing a unit at the time 3/16/16 but confirmed my install for a 2.5 ton Trane w/ heat pump for $2650 INSTALLED before 3/20 I didn't hear back from him for a few a week, called him back 3/28 and again confirmed the price and install date of 3/30 as the unit i wanted was scratched and dented and he needed to get a new one, as apparently Trane doesn't allow scratch and dent to be installed. Tuesday 3/29 540am the day before install, he texts me and says he has someone who really wants the unit i had been promised for install the next day. I called at 11am and he says he can't put it in for 2-3 MORE weeks AND sent an estimate that was $1000.00 MORE than originally discussed and more than advertised on craigslist. Just ANOTHER AC rip off artist on craigslist. Hey if you want an AC within this decade and an honest, dependable HVAC installer GO SOMEWHERE ELSE!!!!! Mike may seem pro on the phone, boasting his veterans discounts, and how reliable he is, but again, he's just the typical AC dude. His advice to me while I waited for 2-3 more weeks for this AC, was to go to Walmart, buy a window AC unit, use it for a few weeks and return it to the store for a refund after "Nelson Air" finally got off their butts to install my overpriced, non-existent unit. BTW I am a cash buyer and never even bothered to negotiate the original price. Is there an actual honest AC installer in this state??? Ultimate price gouging. read more

Great service and pricing. Plan on using Mike for any future service and units. Recommend to everyone

Stay away, now going on 3 weeks without AC, this guy replaced my coils and the AC company I used to fix the problem said he did not replace a valve that was required when installing new coils, so now $1000 later I am getting another company to fix the problem he could not schedule for 3 weeks to come back out on. So bottom line wants this guy is paid he is gone. Will probably be going to small claims court on this, thanks for the terrible service read more

Best service!!! Mike responded in a timely manner and was at my house within two hours. He was able to troubleshoot by problem very quickly and know we are nice and toasty for the cold days ahead. I would definitely recommend his services to you. read more

I severed the liquid line to the condenser unit outside my house with a hedge trimmer, as well as discharged all the refrigerant from that happening. Bonehead mistake, yes, I know. I found Mike through Yelp and after calling and talking to him about my situation, he came within 20 minutes to Oakleaf Plantation and began the repairs and R22 refill! Mike is very friendly, professional, and saved the day for my wife and I. I highly recommend his services if you are in need of quick, courteous,and fair priced AC service. Thank you again Mike! read more

I texted Mike this morning and he was here very quickly. I had another HVAC company here all day yesterday afternoon and no luck determining the issue. Mike quickly diagnosed the issue and resolved within minutes. Mike and Austin also corrected a couple of issues that I was not even aware of. You will not get more honest and professional service anywhere else. I can't thank them enough and will not hesitate to recommend or call them in the future!!! read more