The diamond in my ring fell out, thankfully I found it and took it to Young's. They repaired it and…read moremade it better by adding more taps to hold it. Did a great job.

THE BEST JEWELER EVERRR!! So kind and patient; very easy to work with. Mr. Young...I just don't…read morehave any more words. He's the best jeweler ever!

We were completely ignored, only two employees in the store, yes they were helping two another…read morecostumers. One would at least expect to be egnoleged. Not so much as a, we'll be with you when someone is free, no eye contact, nothing ignored. We won't be back.

BE WARNED! Review written by my Husband:…read more My wife took a brand new ring (still in the box) that I purchased for her into this Kay's to be resized. They told her it would be approximately 2 weeks. 1 week later, they called to tell her that her ring was lost. "We don't know what happened. Possibly a UPS driver stole it. We just don't know but we are sorry." My wife told the Kay Manager, Lauren (I think), that we just wanted to be reimbursed for the value stated on my receipt. The Manager continually said "We cannot reimburse you but we will replace it with a "similar or less" type of ring. That is what it states on the receipt that we gave her when she dropped it off." Long story short, after several weeks of texting my wife pics of engagement rings off their Clearance page "Do you like this one or that one?" When my wife told the the Manager that none of those rings were anywhere close to the size, clarity and color of the ring she had dropped off, she again stated that she was sorry, but that the receipt she gave her when she dropped off the ring stated clearly, that if it was lost or stolen, that they would replace it with something similar or less. She just finally accepted an small engagement ring (that she doesn't need) to get the stress & frustration over with. The ring that my wife dropped off at Kay Jewelers had a certification card from Gemological Institute of America stating her ring had approximately 91 diamonds. The ring they replaced it with had NO certification card & only had approximately 40 small diamonds. When we went to pick up the engagement ring, they made her sign a paper stating that she would not (basically) talk bad about them or post anything on social media that may harm their reputation. I can and I'm pissed at how they handled losing her brand new ring. WHAT A SCAM!!!

I have had multiple items designed and created by the talented staff at Nelson's Jewelers. They…read morehave taken items that I didn't wear, and turned them into earrings, necklace, etc. that I wear every day - and get constant compliments on!! Their work is outstanding, and their customer service is second to none. They are great to work with, and I have total confidence in their work and professionalism. They are the best!! Thanks for taking such good care of me! Sincerely, Susie Rowland

Absolutely the best prices in buying gold and silver and does amazing custom work. Best service and…read morefriendly atmosphere, one stop shop for all someone's needs.

I went 5/10/26 to get a ring tested on what karat it was and they had seem professional at first…read morewhich then was quickly turned down by what I found out today. On that day they had used bold cutters to cut the ring completely devaluing it. They had told me that the reason was to determine if it was not layered or plated which I understand, but found quite odd. After the three guys had a talk between them in their own language (I couldn't care less what language they spoke) they told me that the gold was 10k. I nodded and they gave me a price, but one of them seemed excited to go with the trade which threw me off and I denied the trade for cash. Their expression completely disappeared as they wanted me to go ahead and go with the trade and to just "send them a picture of my id" I would have found it pointless if the whole idea is to have my id while in the store and I left. As of today 5/11/26, I went to 5 different gold stores to get it tested and they told me that the gold had actually tested for 14k gold! For gold markets I kind of expected 1 was going to try and scam me at some point, but never would have thought MO Jewelers would. Their initial plan was to buy my gold for the price of what 10k is going for without knowing it was 14k. Completely and utterly ridiculous how they tried to scam and will not be going to this place ever again!

Great group of people working here. We love bargain hunting and this is a favorite stop…read more They are always friendly and helpful.

I've been going here for years!!! The whole crew is friendly, knowledgeable and ready to help…read more The selection is extraordinary and very deep! You can find anything there at a GREAT price including guns, Blu-ray movies and DVDs, coins, instruments, tools.....

I bought and paid for a Gibson Guitar that this company listed on ebay. While I was waiting for my…read moreshipping details I suddenly received a refund. Without contacting me first which is not the way business is done. I was told there was a mistake and the item had been sold in store. I have no way of knowing if they made a mistake or this was an error but I asked if perhaps they could give me a deal on another Gibson Guitar. I was told that they have 8 stores and they cannot make deals on other stores merchandise. So they screwed up and would not honor the sale or sell me a replacement. I would not buy from this establishment's stores at any price. STAY AWAY!!!!

My wife and I sold some scrap jewelry to the NLR location. At the time we were uninformed…read moreregarding pricing and the way they listed the weight as DWT. They paid us and we left. Unfortunately we found out the next few days they (Desiree) took severe advantage of our naiveté and paid us about half of what it was worth. Instead of receiving an honest 80% of value of about $2000...we were paid 50% of value. PLEASE DON'T TRUST THESE PEOPLE. They act like they're your friend while stealing from you. Very sad.