The diamond in my ring fell out, thankfully I found it and took it to Young's. They repaired it and…read moremade it better by adding more taps to hold it. Did a great job.

THE BEST JEWELER EVERRR!! So kind and patient; very easy to work with. Mr. Young...I just don't…read morehave any more words. He's the best jeweler ever!

Gorgeous piece, gorgeous people!…read more Came in looking for bridal jewelry and left with a smile that will rival the one on my wedding day. Jacob was very personable and knowledgeable. I am new to the area was so relieved to find such approachable professionals in Little Rock. The location is easy to find, just look for the Starbucks and you're in the right plaza. I came here to find my Diamond but the real gem is the people who run and operate this place. They are so hands on with their product they even have their own coutoure collection which is absolutely stunning and modern. I'm a bit of a ring snob and I couldn't find a single ugly one in the store. I don't see how you can come in here and not find something you love. I was really floored by their collection, hospitality and willingness to work with me on design and cost and scheduling. I learned so much from one visit and I am so excited to go back! You definitely need to check this place out and thank me later.

I was referred to Jones & Son Fine Jewelry when my daughter was getting married, and a friend told…read moreus that they loaned jewelry for weddings. We went there and were treated kindly. The store had a limited amount of product, and nothing spectacular, but we did find and borrow two pairs of earrings. Overall, we had a happy wedding, and it was a good experience. I wanted to support Jones & Son because of their kindness, and over the next eight months, I must've spent $600 - $800 having various pieces of jewelry repaired or changed, including several pieces of jewelry I'd just bought on a trip to India. I soon discovered that Jones does not have a jeweler in-house, in the store. This meant it cost more for pieces to be sent out for repair or to be worked on in some way. It meant that no one at Jones can actually inform you about jewels that you bring in, about stones, because no one has the training or accreditation to actually talk about jewelry as an expert. I have a lot of vintage jewelry, and I want it to be in tip-top shape. The first time or two I took jewelry in, I thought the charges were a bit high. As time went on, my feeling about the charges steadily grew worse until the last time I brought in some pieces from India. This is when I'd had enough. The prices they charged me were enormously high, twice as much as other jewelry stores in town who do have jewelers in-house. I know because I checked. I told Jones that I was unhappy when I paid the bill, but I didn't tell them what I wanted to, which was I'd never come there again. I let my unhappiness as a Jones customer stew for weeks. Jones charged me $75 to laser-weld the band of a ring, and the prices for other repairs were equally outrageous. (Here is a video of 6 laser welding repairs in 60 seconds: https://www.youtube.com/watch?v=xZ4g_7xSRZU.) The same ring needed to be sized, and I finally went back to the store and told them I felt I'd been over-charged, and I was very unhappy about it. I'd like for them to size the ring for free, since I was their customer. They flatly said no with no remorse. There was not even a moment of consideration when I spoke to them about their service, their charges, and my feelings about them. In the end, I left there knowing I would never go back to this store to be overcharged again--and by an unknowledgeable staff. I would never give my support to any place of business, where I'd spent a good bit of money and gotten such wretched customer service. So unfortunate. It didn't have to be this way, but I could never now recommend Jones & Son to anyone.

Baker's is everything I look for in any business. Great people and amazing service…read more I was proposing to my fiancé and needed the ring to be done a week earlier than I thought (she had a family vacation I forgot about..). After texting Carla the situation, one of the jewelers came in on his off day and had the ring done within the next couple of days! I live in Little Rock and never encounter businesses like this one where the people care and you are treated like family. I would highly recommend them to any guys looking for engagement rings who want a fair deal, maybe a little guidance, and assurance of an amazing job!

Took two rings in to replace missing stones, asked to get an estimate first. Pat wrote "ESTIMATE"…read moreon the ticket and told me it would be Thursday before I would get a call with the estimate. On Thursday I received text that my rings were ready to pick up. I called and told Pat's daughter that I was supposed to get estimate first. She said she was sorry but the work was already done. The charges were about $75.00 over what I considered my mental financial comfort level. But because the work was already done, I lost my ability to get an estimate somewhere else. I have never had jewelry repaired where you didn't sign accepting the amount to be charged. I am happy with the looks of one ring, but the other looks "off" to my inexpert eye. There was no offer of a discount and sometimes "Sorry" is just not enough. I'm not happy with my experience with this jeweler and won't be back.

I'm new to the Arkansas area and needed a jeweler to repair a gold chain that was gifted to my…read morehusband from his mother. I decided on going with Phillips jeweler because his estimated pricing over the phone, sounded pretty reasonable. I ended up arriving 30 minutes prior to closing and hopeful that they wouldn't be too irritated ( being a former retail employee for 11 years of my life, I hated to be a last minute customer.) The location was very hard to find. It's located in the same building as the goodwill off of South Bowman road but the sign is hardly visible from the main street. What I do like about his store is the added security of the building. You have to dial into a phone located outside and state your purpose before entering. The owner (I believe his name is Phillip) recognize me from our call earlier and was more than welcoming and eager to help. He took his time to explain to me why the chain had broken and even fixed it right on the spot. I was expecting a one week wait as well as a $40 charge, but he was gracious enough to do this for free. I definetly recommend this jewelry store for any repairs or new purchases.

It was an honor to work with David on my engagement ring. He made us feel welcomed bc he was kind…read moreand enthusiastic. During our first meeting, I realized he was so knowledgeable because he has an educational background in the field and years of experience. His work speaks for itself- excellent communication skills and craftsmanship! As he walked us through the process, we felt confident that we were in good hands because of his expertise & professionalism. The process was fluid. He listened and adapted to our wants & needs, while providing positive feedback throughout it all. The pricing was better than the previous businesses we dealt with. My ring is beautiful! It's everything I wanted and more. This has truly been one of the best customer service experiences we've had in years. I highly recommend David and look forward to seeing him again. Thank you!

If you are looking for someone to help you find the perfect piece of jewelry then look no further…read more David is great and VERY helpful. He wont try and sell you something you don't want and truly wants you or the person you are buying for to be completely happy. I highly recommend.

I've bought several pieces here and my entire family uses this store. They will custom made…read moreanything for you and the jeweler is very knowledgeable.

With prices point ranges & quality for anyone, this small, quality, well established business is a…read morevery classy place yet you are very welcome & feel comfortable. I've had customs repairs, appraisals, sold, & purchased items, and 100% have been very satisfied. Great job.