It's only 4 stars because it's considerably more expensive, but the burrito was delicious. This is my go to if I want something that places like Moe's and chipotle don't offer, like mushrooms, pineapple salsa, and funky options like beets and tempeh that set it apart. The chips themselves need some salt, but overall each flavor is delicious. The honey lime dressing is my favorite! read more

Neo Burrito - Mexican Near Me - Asheville, North Carolina

Would give this place 0 if I could. The staff is VERY rude. 1st the chips were stale, and the queso was watered down and bitter. I ordered a basic burrito with beans and rice (like I have for the past 10 years here) and went to the window to say what I wanted on it but she had already slabbed pico, guacamole, cheese and sour cream on it, I told her I actually didn't want pico or guacamole and she proceeded to say it was "too late". I was a little shocked and said "fine" not wanting to cause a problem. But once I got to my table a family member took my burrito up to try and get it fixed seeing as I wasn't going to be able to eat it. They told her we would have to pay for a whole new burrito, and that I should be more specific when I read the menu and order next time. As she walked away they talked about her and Al of us where she could hear. I understand the menu says for a basic burrito pico, and guacamole is included but that has NEVER meant those were absolute ingredients. They would still ask what you want on it when you get to the window. And besides, the customer is always right. If I'm spending $22 on a burrito and chips, I deserve to have something remade if it's inedible. They could've very politely said they would remake it but maybe next time order something different. No wonder this place is always empty. The quality and staff have declined immensely, very sad and unfortunate. read more

Yum! Salsa blew my taste buds away...way better than your generic chipotle. Would 100% recommend. read more

Neo Burrito - Chicken burrito - Mexican Near Me - Asheville, North Carolina

Nachos Shihan (half order)...life-changing! And I was stuffed. (I can pack away a lotta food, too.)

Love this place. Tasty food, made quickly, and very reasonably priced. Especially if you get the taco special which I think is on Tuesdays and Wednesdays. It's got a bit of a "hole in the wall" vibe, but well worth checking out. read more

Nasty Filthy restaurant. Rude staff. They overcharge and refused to fix my order. They have Zero Options for food Noth covered in chili flakes. Avoid this spot if you don't want overpriced , overspiced, and undercooked food served by rude staff. read more

This place is very odd. The people that work here don't know what's going on, the menu and they don't speak English well. It makes it very challenging to order. I was at least hoping the food tasted good since it looked fresh but it was disappointing. I should have figured I was the only one there. I went for a breakfast burrito which they say they don't make any more. Oh well. read more

See all

The food is great and the service is even better- but pricing has gotten out of control. A burrito (basically a kids burrito with steak, cheese, beans, rice only) chips with a very small queso, and a fountain drink was $21. I just don't think I can pay $21 for a lunch- oh- I asked for a small aioli on the side so I can control the burrito to sauce ratio and I was charged $2 for maybe an ounce? It's not that I wouldn't want to support the business but this is way too high for area. Possibly if It were a sit down restaurant and It was that much with a tip- I would probably eat her multiple times a week at a $15 price point- but now I probably just won't return. This is unfortunate because this used to be a staple to my routine. read more

Literally loved this place! Very big burritos for the price! Loved the service, the women behind the counter were so kind. Ambiance was okay too. read more

When I first moved to Asheville 9 years ago I lived right next door to Neo and would eat there often. Neo was my go-to spot for burritos or a quick breakfast (RIP $1 breakfast burritos). However over the years Neo has gone down hill, and even more so after COVID it's understandable that things aren't like they used to be. I've found myself going back to Neo for lunch recently since I work right down the street. I usually grab myself a basic taco which does not contain meat, I think it was priced at $2.50 which was a steal. They recently underwent a menu change, and when they did, they changed all the prices but left remnants of the old menu up. When I first went there the board still stated the old price for the basic taco, which by then I was ordering quite frequently, but it rang up for double the price. I was informed that the menu changed but they hadn't updated the board yet. I'd think that advertising your pricing correctly is the least you can do for your patrons, I didn't make a big deal about it left me with a slimy feeling. I haven't been back since but recently received a gift card and have again stopped by for a basic taco a few times. All in all, for $5 it's an overly stuffed taco and with free chips and salsa it's plenty of food for me. However, want some meat on your taco? That's going to cost you $8 which seems really steep to me. I was literally shocked to see they were charging $16 for a large quesadilla with meat. Everything is more expensive right now, and I get that, but 50% mark up on tacos is not a small markup. I will say that the staff is really friendly, and always working hard, and have been for years but the ownership has continued to disappoint me. read more

Neo Burrito - Mexican Near Me - Asheville, North Carolina

Got a burrito bowl and it was awesome. Loaded with guacamole. Plenty of protein and beans. Flavor was right on! Will be back next week!

My burrito was excellent, and the staff was very attentive and courteous. The ingredients were all fresh and tasted great. The nachos were a nice little extra, with cheese sauce that was perfect in texture, temperature, and flavor. I will definitely return. read more

We ordered online & delivery was good timing. Order was correct. Food was really good & filling. The bbq chicken on the nachos was awesome. read more

5 stars for value- got a lunch special with two heavily packed tacos, chips and a small queso for 10 dollars. Great deal and very tasty.

We like Neo! It's the closest burrito joint to our house so we come here often. Not the best we have ever had, but consistently good! I don't know why these other reviewers are complaining about portions- unless you are Jabba the Hutt, it is PLENTY of food. I usually have a hard time finishing. I will say that if you order online you might want to also give them a call to ensure the receipt of your order. We've ordered online before, received no email confirmation, and then arrived to find out our food is not ready and we have to sit and wait longer than even the people who showed up in line (which really defeats the purpose of ordering and paying ahead and is a bummer if you are in a rush). I really wish yelp gave the options to give half stars because I feel like it's more of a 3.5 read more

I ordered from grubhub. Hadn't eaten all day. Ordered a burrito, chips and Queso, and a root beer. I waited an hour and received a bag of chips and Queso. When I called they said they were "out of chicken and root beer". They didn't even bother to call and ask if I wanted something different and they just made my grub hub driver drive clear out here with a bag of chips. Ridiculous. And when I complained I was not offered any compensation or way to rectify the problem. So now I'm going to have to wait another hour or so and order something else from a restaurant that actually cares about customer service. Worst experience ever. Order from here if you want your entire lunch break ruined. read more

10/10 would no longer recommend! 21 dollars for 2 almost mediocre tacos, a small queso and a small drink. The food is sub par and insanely over priced. When I pointed out that the prices charged weren't the prices listed I was told to look at the new menu on a different board. Mayne take the old ones down read more

Neo Burrito - Mexican Near Me - Asheville, North Carolina

See all

On March 29, 2022 my daughter and I met for dinner and we ordered two bottled coke zeros. Once seated we both opened our drinks and they tasted awful and upon checking the dates on each bottle....the date was August 21, 2021. We took them up to the register and they seemed surprised and said they would let the manager know. We were not offered a replacement drink....upon leaving I asked for a refund for both drinks ($4 a piece)....I was told they could not give us a refund and that they were going to check all dates in the cooler so I said let me do that and all drinks were out of date....then they took my name and phone number and someone would be in touch. As of today no one has contacted me. We will not being going back. Ddodd read more

We've been going here for the better part of a decade. Don't let the low sanitation score steer you away - super fresh ingredients and delicious food. In the mornings enjoy one of the best breakfast burritos you've ever had, and after 11 be sure to try the Farm Burrito. Their chipotle aioli is super addictive. Great weekly specials (expect a wait on Wednesday when all burritos are cheap) including absurdly cheap beer on weekends. read more

Neo Burrito - Chupacabra Burrito - Mexican Near Me - Asheville, North Carolina

See all

????? That's how you wrap a burrito? That's ridiculous! I live 3 minutes away and the tortilla was already soaking wet and ripping! By the time I got home sauce was on the outside of the tin foil. I added one extra ingredient on top of what is standard in the super burrito! I called when I got home and explained the situation, and asked if I could be compensated and he responded with "we'll watch out for that next time." read more

Neo Burrito - Mexican Near Me - Asheville, North Carolina

See all

What a rip off!! We ordered dinner there tonight, 2 adult burritos and a kids meal...when I asked to add cilantro and jalapeños to my burrito they said it would be an extra dollar for each!! Ive been to lots of burrito restaurants and these type of cheap, simple toppings have always been free. We also ordered to side queso dips and they didn't give us enough chips for even one person...I ended up asking for more and they rolled their eyes at me. We will not be eating here again! read more

I recently visited Neo Burrito in Asheville and was extremely disappointed with my experience. The service has gone downhill significantly since my last visit. The staff seemed disinterested in providing good customer service. Additionally, the food did not reflect the cost. I was expecting high-quality ingredients and flavorful dishes, but was instead served bland and uninspired food that can only be compared to what you'd find at fastfood or a cafeteria. Im not a picky eater, but when the burrito had so much oil and the queso being $10 tasted like nacho cheese out of a can. I was extremely disappointed with the overall experience and would not recommend this restaurant to others. I have been a loyal customer and when they first opened, would visit multiple times a week; save your money and go somewhere else. Really put a dent in my birthday. read more

Our order was made incorrectly (jalapeno on a child's burrito? Ingredients swapped between orders.) But I am SUPER forgiving! People make mistakes! But when you deny those mistakes and basically say "you ordered it wrong" when it was done online and you know what you've ordered. It's insulting. Pernice? Could use some customer service training. read more

Had the jerk chicken burrito and got dang, it was the best burrito ive haf in a very long time. It is a bit pricey but you get a lot of food for your money. All ingredients were fresh espicially the salsas. Will be going again. read more

Home of the tiniest burrito in the world. This is a picture of my $8.50 Green Burrito. And two of the pieces of steak were so chewy that I could not chew through them. This was profoundly disappointing. I am embarrassed by my previous positive review. read more

Neo Burrito - Mexican Near Me - Asheville, North Carolina

See all

Not sure why all the bad reviews. Glad I ignored them. Think Chipotle but a little tastier and louder music. Great prices. Friendly staff. More of a local vibe than most chains. I just got the basic burrito bowl, no meat. Theres a little salsa bar that's nice. $7 for a psuedo healthy lunch that tasted fresh and delish. Not bad. I'll be back. Really want to try the breakfast burritos. read more

This is what Chipotle would be if they were more laid back and not as greedy. Hippie, fun, creative, and conscientious, with a local Asheville vibe. Tons of vegan and gluten free options. Kids eat free on Tuesdays, very family friendly. read more

Neo Burrito - Mexican Near Me - Asheville, North Carolina

Such a nice crew!!!!! I called about the free burrito for my birthday....I barely made it in time, just 6 min till closing. They were so sweet and the guy up front helped me choose one I might like and added all my hot items like rice, beans and beef. Then the young woman added my toppings and rolled it up. It came with chips and I bought some queso for dipping. I was in shock about how sweet and polite the crew was so close to closing. I'm definitely going back!!!! Food was yummy. Thx Neo read more

Fantastic MTO mexican chain with a couple locations in Asheville. Wednesday burritos are $6 I believe, and they're normally not much more expensive with the plethora of free toppings. Great vegan, vegetarian, and omnivore options. Biggest difference between this place and chipotle or moe's is the lack of excessive salt on everything. I could actually taste the spices and natural flavors of the salsa in my burrito. And the beans were dynamite. Service was also very welcoming despite a long line around dinner time. read more

We eat here fairly often, but today was the last time, for me. I don't know what happened...we've already grown tired of the portions getting smaller, while the prices stayed higher than most...as well as several staff members seeming to forget they are supposed to be friendly to customers, not mumbling grouches that don't even look you in the eye. But, I just spent all night with nausea, diarrhea and a fever, from a Chupacabra burrito and chips I had yesterday afternoon. Two new guys were working, with little idea what to do, and the regular guy wasn't really helping them out...more standing there, smirking at them. Within 2 hrs of eating my food at home, I was having stomach cramps and bringing up nothing but spicy burrito and nacho pieces. It's now 6 am, the next day, and I've got most of it out of my system...but I'm still burping up that burrito. Please, guys. Be careful, and teach your new guys about cross-contamination BEFORE they serve the public? read more

"All taste, no waste" - I'll admit, this is admirable and I have always liked the food here for lunch. Kudos to neo for working towards a zero waste restaurant. However, the new policy of charging by weight if you slightly deviate from the menu has costed you a customer. Let me explain: I have always loved their chipotle BBQ ranch chicken salad, however I like a couple of extra veggies on mine (mind you, not a pile of extra veggies either). Was told the last time that I ordered it, any deviations result in being charged $8.50 per pound for the dish vs the $7.25. Not cool Neo. I'm sorry, but this salad has to already be over a pound without any changes, and it's not a $10-$12 salad. I know of very few people that order something EXACTLY as it appears on the menu, so I'm sure that money is being raked in over this change. I probably wouldn't have minded so much if this new policy wasn't in small print on one of the blackboards away from the menu. I'll be back if this ever changes, but if I need a burrito fix from now on, I'll be heading to lucky otter. read more

Top notch and the food is always excellent great value great service fresh and local that matters and wonderful owner who cares about the customers we love Neo Hendrix Family ..Leicester NC read more

At one point I said that this was a quick, cheap place to get a good local meal. It's definitely still local, probably even more so, but it is neither quick nor cheap anymore. I'd be happy with either of those. The prices have gone up considerably, and while they have a few specials that go on throughout the week, a couple of small burritos is not something I expect to pay $20 for, when we all know I can get it for way cheaper at plenty of other places. So nowadays you get a smaller burrito for more money. They're still pretty delicious, and they have a great selection, but it's tough to get excited about coming back. read more

Updated: I've been here a few times. It's Average, nothing fantastic, nothing horrible. I at times find it hard to communicate my order to the employees fixing it, and special orders seem to throw them off kilter. Sometimes I'm charged for adding mushrooms, sometimes i'm not. It's not consistent, it's not fantastic prices - It's average. In a quest for a quick lunch it works wonders (never seen a huge line here as some reviews indicate) but if I want a Burrito on my lunch and had to choose - i'd pick moes. read more

They take away daily specials for take out, now its only dine in only. Booo They raise the prices each year. They used to have good deals like the 5 dollar lunch special, no more. They are charging for chips now... boo They are overpriced, raise prices all the time, take away specials and deals for people. Greedy. Also, cross contamination is the norm here, buy beware, you may get food poisoning!! Stop raising prices and taking away specials, don't you want customers? read more

I love the breakfast burritos! Even if there is a huge line, so very fast and friendly. Get you in and out as quickly as possible

Amazing food we both got burritos they are HUGE and omg the toppings were fresh the salsas are amazing. The queso was a huge bonus and was really good. It was clean and service was really friendly as well. Defiantly a place to try and come back to ... read more

My friend visits here every Wednesday for their $6 burritos and he finally convinced me to come along. I got the Smiling Hara tempeh burrito and it was very delicious! They also have a toppings area with various salsa and fresh cilantro and onions however none of the salsas were very tasty in my opinion and they charge extra for a sauces on your burrito which was a bummer but the food was still good nonetheless and I think we have found our Wednesday ritual! read more

Pros: great vegetarian options, customize your order as you please, sustainability focus. Cons: Food is warm - not hot; nothing seems seasoned so it is fairly bland. I really wish I liked Neo better....I really like what they are doing with recycling/composting/farming sustainably. I would say the food is decent...but not great. If you are really hungry it will get the job done but you won't be "wow"ed. At the risk of sounding like a cranky old lady I will also add the atmosphere is not relaxing...unless you think techno is relaxing. read more

Overpriced- low quality food. Long wait. Chipotle is better than this place and the employees are rude. I've been to both locations and have had the same experience each time. read more