Highly dissatisfied with the service. Do NOT bring your pet here. Not only the quality of service is beyond unacceptable, the attitude of the staff was extremely impolite. We asked for specific questions and requested a specific service based on a upcoming event. We brought photos , we trusted these people. We received the exact opposite of the service requested and the staff attitude was beyond rude. A 5 year old could have done a better job. read more

Neo Pet Spa - This is a sad attempt at grooming a beautiful dog. You have butchered a perfect coat . - Pet Groomers Near Me - Miami, Florida

If you're looking for a sign or the review to confirm your visit, look no further ! Claudia and Ode are the best ! My perrito came out amazing and they were so sweet to him. They even gave me a free collar with his name On it ! So freaking adorable. They were so great with him and i will never go anywhere else! Plus while you wait you can get your nails done ! He smells so good, they make your fur baby like he's going to a dog show ! So wonderful, they got him all ready for Halloween read more

Neo Pet Spa - Mira que bello esta mi niño - Pet Groomers Near Me - Miami, Florida

See all

My dog left this place with eye damage and a very spotty haircut. It's been 5 hours and she can't open her eye, her tail is half cut and there are a few spots that are clearly not cut on her paws. I would not recommend taking your pet here Update- I took my dog to the vet today, and they found severe trauma to her left eye that has caused an ulcer to form on her cornea. They said this definitely occurred in the past 24 hours. I would not recommend going to this groomer. (Attached is a picture where you can see the massive scratch on her cornea in grey) read more

See all

I took my dog with her own shampoo so that they could cut her hair and shower her. The reason she want with her own shampoo is due to the fact that she has a skin problem. The only thing they did was cut her hair and did not bother to even shower her!! Is this what I paid for? The following picture is of my shirt full of her hair because they didn't shower her. This is also another picture of the bathtub full of hair. read more

Neo Pet Spa - Hair in water - Pet Groomers Near Me - Miami, Florida

See all

Had a really bad experience with my Yorkie Lola last Saturday. They basically ripped one nail of her paws. And they didn't even let us know, not until I saw blood coming from her paw and when I called the groomer that's when they told me that the groomer had an accident when cutting her nails. I've been to Neo pet spa a few times before. But changed groomer due to the attitude of personal in there. For more than one year she's been with another groomer and NEVER had a problem with her nails when cutting them. I wanted to give Neo pet spa another chance but I made a mistake. I can't imagine the pain of my little dog. Never again read more

Neo Pet Spa - Pet Groomers Near Me - Miami, Florida

See all

I've taken my dog to this place before and everything was fine. But today I took him there (it took 4 hours to get him back) and both of his eyes were blood shot and very bothersome to him. I didn't see it until I got in the car so I even tipped them. I put some eye drops in but I hope my dog is okay. It has been 4 hours and his eye is finally not bright red anymore ( picture is from now). I will not coming back here. The hair cut came out fine though. The other dog who I saw was being groomed there was yelping in pain as his hair was being yanked out of his ear. read more

Neo Pet Spa - Pet Groomers Near Me - Miami, Florida

I told them just wash her, trim and paint her nails. $80 dollars.... I was like fine it's her birthday so let's do something more special than me grooming her. They say nail trim is included but they didn't even attempt to try? My dog has gotten her nail drilled down by me since she was a baby so there should be no excuses. They didn't even cut her nails and all the polish was smudged (basically gone). I get that they don't sit still but they could've either called me to tell me they polish won't stay on and I would've told them to not worry about it. It just pissed me off when they asked for tip when they basically ONLY washed her. I could've done that myself. read more

I give this place a 0. I took my dog in from grooming in December. I was called that my dog was ready and no soft had advice me that there had been an incident. Apparently while grooming my dog they cut a piece of her tongue and it was non stop bleeding for 3 days. It took over 3 weeks to completely heal. Calle the owner múltiples times. Finally reached him. Nothing was done. Do not bring your dog here. read more

Neo Pet Spa - If you zoom in you can see a church of my dogs tongue missing. - Pet Groomers Near Me - Miami, Florida

Well since my daddy hasn't given me a Yelp account (wait isn't that what pups do, Yelp!?) I'm going to wite about my spaw day at Neo Pet. My dad gets his paws trimmed next door https://www.yelp.com/biz/neo-nails-miami and I had to get pwetty for a doggy party the next day. Stephanie went right to work giving me a bath with good water and spray, trimmed my fur and my nails so I don't scratch dad or gwandma's furniture. Another thing I like is that when Stephanie was finished I didn't have to go back to a scawey cage. They have a room with lots of windows where I can play with other doggies or see dad when he comes in! Stephanie also didn't mind posing me for pictures so daddy can put on the inter webs. This place also sells doggy toys and food fishers. He actually brought me back a new toy today since he was out at some night club the other day and I had to eat from my plate, like a dog! Signed, Luna F. (Yorkie Yelper) read more

See all

This place is amazing, we went today for first time !!! Lola look so cute, and both of us are so happy !! See you soon read more

Neo Pet Spa - Lola after her first bath ! - Pet Groomers Near Me - Miami, Florida

The moment the clerk told me my dog is loosing hair , I should had run the other way but I give it try . They have absolutely no knowledge of hairy hairless Chinesse Cresteds. No only the cut is terrible , the shaving also , her skin is super dry with patches that did not got shave but the amount of perfume on the dog made me literally sick . There are tons of videos on YouTube about how to Groming HHCC. I feel like crying when i saw her. Wont b coming back read more

See all

My dog is dog aggressive and had never been to the groomer before this. Ivy is a 5 year old, 45lb blue-heeler mix. My partner and I just moved to Miami from Tucson, AZ where we previously only took Ivy to self wash dog washes. We called Neo Pet Spa and they let us know they could accommodate Ivy by keeping other dogs separate and were welcoming of her being a larger dog. Ivy got a bath, her teeth brushed, ears cleaned and nails clipped all for $50 and she got a super cute collar for free with her name on it. The staff were friendly and helpful, very understanding of all of Ivy's weird quirks. She will be going back for her next bath here for sure! read more

Neo Pet Spa - Personalized collar - Pet Groomers Near Me - Miami, Florida

See all

Worst groomer in Miami!!! They shaved my dogs entire top coat when I asked for a sanitary trim!! Terrible

The girls are lazy and do bad job don't go to this place and are over priced they quote you one price and charge more read more

Neo Pet Spa - Pet Groomers Near Me - Miami, Florida

I tried Neo Pet Spa because I've been to their nail salon a couple times and I was a little fed up with PetSmart after my dogs last grooming. I have a teacup poodle with very coarse thick hair and she tangles very easily and hates getting her hair combed lol. They had to demat her in order to give her the cut that I wanted. It was a bit pricey at $1 per minute but she came out looking like a new dog. I appreciate how much time they spent making sure she looked exactly like the picture I showed them. I'll definitely be back! read more

See all

I'm a mommy of a 2 month old havanese and I was extremely scared to take her anywhere! but decided to give this place a shot, because out of almost 10 places I called they were the most nicest patient and calm. I work at a law firm 10 mins away so it was perfect! I asked for wash/ dry, teeth cleaning, ear cleaning and nail clipping. They did an amazing job except they did anal cleaning and I asked not too. she was honest and apologized proceeded with explaining the process and Made me calmer about the situation. Regardless of that misshape everything else went amazing. They did a super b job on Pochii. Finally they gave me a customized collar!!! I loved it!! Unfortunately didn't notice It fell before I got in my car :( hopefully I can get a new one next time This is now the only place I'm taking her from now on Would recommend to anyone reading this post :) read more

See all

They are very gentle and they ask exactly what you would like . It's like going to a salon , we keep changing it up and my dog looks great all the ti read more

Neo Pet Spa - Pet Groomers Near Me - Miami, Florida

See all

Took my puppy for a grooming, that took 3 hrs for a 1lb Yorkie even tho I had an appointment I had to move my day around to pick her up cause they took so long... Very naive me didn't check her at pick up cause she smelled good... so the bath part was done... so I supposed the rest of the stuff I paid for was done too... WRONG! Not only they charge me and I tip them good for a job they didn't do as the ONLY thing they did was bathe her. On top of it... weeks later I'm still waiting for someone to contact me, as I was told they would do. Very disappointed overall. Do not recommend. read more

First time taking my puppy to the groomers & he LOVED it! He had so much fun playing with the other dogs & came out looking & smelling better than ever. Will be bringing him here regularly! read more

Neo Pet Spa - Pet Groomers Near Me - Miami, Florida

Receptionist who answered my call to make an appointment quoted me for a regular grooming $65 , when I picked up my small dog they charged me $80! Very misleading and you don't do that to a new customer! read more

The best pet spa in the area! I have been going to Neo nails next door for six year and when I got a dog a year ago I started going to Neo Pet spa and couldn't be happier. The always take such good care of my dog Chloe and she isn't alway the easiest pup to deal with. The prices are reasonable and the staff is so friendly and they always remember her! read more

Clochette, my Little princess Looks amazing Claudia did an amazing job, she takes time to give my baby the best hair cut! Thank you! The price for me was 60 + tip, it works. It all depends on your dog size! Great experience! read more

Neo Pet Spa - Clochette Hair Cut - Pet Groomers Near Me - Miami, Florida

DO NOT GO HERE!!! I cannot even begin to explain how incredibly rude and disrespectful the workers are here. I made an appointment to get my dog bathed yesterday and when I came in they called me a "liar" and said it was "impossible" that I had made an appointment because for whatever reason I wasn't in the books. They raised their voices at me and told me to leave. It was mind blowing how mean they were to a potential customer. Do yourself a favor and bring your business elsewhere. read more

Absolutely awesome! Bo was well taken care of and when I returned for him, he was relaxing, which speaks volumes for this place. We'll definitely be back! read more

Neo Pet Spa - Pet Groomers Near Me - Miami, Florida

Great job! I have brought my fur baby here twice now and they have done an amazing job both times! I recommend using this groomer! read more

I really liked the service for Brandy Penelope and the package service prices are amazing. The staff was super friendly and understanding and that was VERY IMPORTANT for me since Me & Brandy are new customer. We are definitely going back next month read more

Neo Pet Spa - Brandy Penelope just coming home from being grimes at NEOPET SPA - Pet Groomers Near Me - Miami, Florida

See all

I highly recommend not to bring your dog here. They confirmed my appointment at 5 i came in at 430 and they don't take pups at that time. And after reviewing the reviews thank god i didn't bring him. They are not true to there word and there appointments read more

Excellent customer service. We were contacted shortly after posting this review and offered another service at no cost. In my first review I wasn't upset at all and was actually very pleased with the customer service and great care they take with the dogs. The fact that this establishment strives so hard to provide A+ service is extremely commendable. Kudos to you all! read more

Wow this place is amazing! They were able to accommodate me and my Yorkie last minute and I'm so happy I chose them! He looks amazing! The staff is friendly and the groomer did exactly what we spoke about when I dropped him off. I was a little worried because I was running a bit late to pick him up and I hate when groomers just keep the dogs in kennels but when I got there he was just running around playing with another dog free and happy :)) he looks amazing and he loved his 4th of July bow tie! Thank you neo pet spa you guys did a fabulous job and I'll definitely be back! Oh and thanks for getting this amazing picture !! read more

Neo Pet Spa - Fonzie ready for Fourth of July! - Pet Groomers Near Me - Miami, Florida

Five stars to Neo Pet's staff. Missing star is due to owner's disregard for storefront presentation. Its a dump. HOWEVER. The employees are EXCEPTIONALLY PROFESSIONAL. Pet groomer: Rosie. Best kept secret in town! (says this NYC expat). Odalys at front desk is quick and classy. My pet went in messy, came out a prince. Plus you get the cutest free collar as 1st time customer. Price very fair. Just clean up the storefront/exterior, I ALMOST turned around when arrived. Worth coming in for the grooming! read more

Neo Pet Spa - My Sparky. By Neo Pet's Rosie. - Pet Groomers Near Me - Miami, Florida

I was extremely nervous to take my 7 month old puppy in. He doesn't do the greatest with new people and sometimes snaps. I cried in the car when I dropped him off. Even though it took longer than I thought it would, my pup came out looking so good. They said he did amazing & he was so happy to be clean. So glad we found a pet spa for him!! read more

The place where I normally take my dog didn't have any appointments available for this weekend, so I decided to try Neo Pet Spa. I'm extremely disappointed. My dog stayed at this place for over 6 hours. When I picked him up he barely had a haircut, when I specifically said to do a full groom. There was only one groomer there taking care of all the dogs. As a business, you should only take on appointments you are able to fulfill on in a timely fashion. read more

Super excited Neo Pet Spa finally opened! My little Mary Jane is a terrier mix and gets very scruffy with her wirey hair. She came in looking like an alley dog and came out looking like the precious princess she is! MJ is also a bit shy and skittish. Another great thing I loved is that they don't pack the place with a thousand other dogs, so your pooch can get the extra love and attention they deserve during their visit without being nervous or fearful of a bunch of other dogs howling around. Bonus was the promotional gift...an adorable pink collar with her name sparkling nice and bright on it! I've been to several groomers in the Brickell area and have never found one that treated my little MJ with as much love and attention as Jasmine and Neo Pet Spa have. I am so so so happy they've opened...double bonus, my amazing nail salon is right next door. I must've died and gone to heaven! If you're looking for a great, trustworthy groomer with reasonable prices for your furry pal pampering sessions, I highly recommend giving this place a shot. You won't regret it and your pooch will be pampered and thrilled! They even offer a PAWdicure so your pup can have flawlessly polished paws, too! Cute! read more

See all

Terrible experience and a stressed dog after the visit. We booked Mylo for bath and grooming this weekend. He was dropped off as agreed at 1pm and we were told the process would take up to 4h as they were "too busy" (forget about proper scheduling...they just take as many dogs as possible and leave them waiting according their own will. Mind you at 7pm the dog wasn't ready and to my surprise they were working on another dog "that was there first". Unbelievable. Dont put your dog under such circumstances. Im truly regretful. read more

I do not recommend this groomer. I made an appointment for 10 AM and my dog was not ready until 4 PM. There were about 8 other dogs who also had 10 AM appointments, so I don't think an appointment means anything to them. Six hours to groom a 18 pound dog is ridiculous. He was standing for 6 hours and was utterly exhausted when he got home. When I picked him up, I asked if he was let out to potty and was told "there's always pee on the ground so we don't know who's it is." Not only is this unsanitary.... My dog had to hold his pee and poop for 6 hours! When I walked out with my dog he RAN to the nearest patch of grass in the parking lot and peed and pooped immediately. Upon drop off, I told the groomer that I did not need my dog's teeth brushed, but they charged me $12 for it anyways. The worst part is two days after his grooming, I noticed he was shaking his head a lot and scratching his right ear. I took him to the vet and found out he has an ear infection. This groomer is clearly unsanitary, and I will not be going back. read more

Flawless experience with Neo Pet Spa! I have been living in the Brickell area for quite some time but always brought my dog to Kool and Kute for his grooming needs. I wasn't truly happy with their work so wanted to try something new. Naturally, I came to Yelp and found Neo Pet Spa which had amazing reviews. I immediately called to make an appointment and the customer service was great! I have been told in the past that my dog is difficult to groom because all he wants to do is play with the other dogs that are there. I also warned that my dog doesn't like his tail touched unless he can see you. When I dropped off my dog the groomer asked me how I wanted his hair cut and if there were any other special recommendations. Their attention to detail to clients and their owners were something I, and most crazy dog parents definitely appreciate. Best of all, they were able to fully groom my dog in less than 3 hours which is a very quick turnaround for dog grooming. I have found my new dog groomers in Brickell and will definitely be a frequent customer! read more

Neo Pet Spa - He's so soft and clean! Won't last long though - Pet Groomers Near Me - Miami, Florida

Don't recommend! When I walked in for my appointment I waited for ever for them to take my dog in because they got distracted by nicos owner who walked in after me. Dogs were everywhere unattended. After 4 1/2 hours later when i when to pick her up they gave me the wrong dog not once but twice ! They put cute bows on her, however, when I looked closer the bows were so tight they left her a bald spot and now it turned into a scab. My poor baby I won't ever go back read more

Neo Pet Spa - Top of her head where the bow was extremely tight - Pet Groomers Near Me - Miami, Florida

Absolutely amazing groomer! They got us in the same day and even did a better job than his usual groomer! The ladies were so kind and very thorough with his cut! We'll definitely be back and would recommend to anyone read more

Neo Pet Spa - Pet Groomers Near Me - Miami, Florida

They are great! The staff is super friendly and professional, they are also very fast and deliver an excellent service. My dog came out looking beautiful and exactly like I asked. I will be definitely coming back read more

Neo Pet Spa - Pet Groomers Near Me - Miami, Florida

See all

Love love love! They took my puppy in on very short notice and did an amazing job! Usually she's much more nervous after going to get groomed but they handled her with care and she looks fabulous. Great price and quality, plus there's a human spa next door so I got my nails done too while waiting. Very happy about the experience! read more

Neo Pet Spa - In a great mood and looking fab - Pet Groomers Near Me - Miami, Florida

See all