I was really excited to bring my 5-month-old golden retriever, Murphy, in for his trial day after speaking with a very kind staff member on the phone. They explained that the dogs play all day, have activities, are separated by temperament, and that puppies are carefully monitored. This gave me peace of mind since I had concerns about his joints, breaks, and being around larger dogs since he's just a baby. When I dropped him off, the man at the desk was also professional and explained that Murphy would receive a temperament assessment around lunchtime, and I'd get a call afterward with an update. He said I could either pick Murphy up then or leave him longer depending on how things went. Unfortunately, I never received a call or text. When I finished work and called them, the woman who answered was short and unenthusiastic -- she simply said, "Oh yeah, we have Murphy. He's in with the dogs, he's fine." Her tone left me uneasy. When I arrived, I found Murphy sitting off to the side in the large dog area, panting and looking unhappy. The dogs in the group were very large, and one was jumping excessively on top of other dogs (I'm talking like a kangaroo. 6ft in the air. The dog should be named jelly bean). Murphy, normally playful and confident, seemed timid and off. To make things worse, he was completely soaked -- his belly, legs, tail, everything. The floor of the play area was covered in large puddles of liquid, and while the staff member tried to tell me it was just "water from the hose," it was clearly urine. Once home, it was undeniable from the smell that he had been sitting and lying in urine (possibly mixed with feces). I was told dogs are only walked once a day and use a grass area outside. From what I saw, the indoor space has no toys or stimulation, and the floors are left wet with urine throughout the day. This means the dogs are essentially playing and laying in filth for hours. I left with Murphy timid, drenched in urine, and completely unlike his normal happy self. When I raised concerns, I was met with a dismissive response rather than care or reassurance. While I was in the lobby, I actually asked other people dropping off their dogs if they would recommend this place, since I was so concerned. To my surprise, they said they would. So perhaps some dogs are less sensitive to the environment, need less enrichment, or hygiene isn't as much of a concern to their owners. It's possible I caught the facility on a bad day. I am grateful this was a free trial because I would not have paid for such substandard care. Unfortunately, based on this experience, I will not be bringing Murphy back. I sincerely hope the facility improves its sanitation, communication, and oversight, because the way the dogs are kept now is unacceptable. - I felt providing an update on this review is important for anyone considering bringing their pup to DogTown. After I picked Murphy up from daycare and wrote my initial review, he slept for hours and hours. When he finally woke up, he had developed a severe limp in his front leg. The limp worsened, and he ended up at the vet today. Thankfully, there are no broken bones, but the vet believes it's either a soft tissue injury or a hairline fracture. This almost certainly came from the rough play that's allowed at Dog Town, as Murphy had no issues prior and had just been cleared at the vet the week before during routine vaccines. My poor 5-month-old puppy is now on pain medication and sedation so we can keep him practically on bed rest while we hope his injury heals on its own. The vet also noticed a growth on his lip, which is canine papilloma virus. While I can't say with 100% certainty that it came from here, research shows it's commonly spread in dog daycare and boarding facilities, and the timing makes it very possible. With both of these things, I truly wish I could rate this place negative five stars. read more

I don't usually leave negative reviews, but this place has let me down more than once. I've brought my two small dogs here over the years only when I had no other option, even though the price is already pretty high at $135 a day. 1. On one stay, my dog was actually bitten by another dog. The only thing they offered was a 10% discount, which barely touched my $800 bill. It didn't feel like they took the situation seriously at all. 2. They also signed me up for their membership to give me some small perk, and when I tried canceling it a month later, it turned into a whole ordeal. I had to reach out multiple times just to get it taken care of, which was ridiculous. 3. And then recently, I booked a short stay on a Monday and wasn't told it was non-refundable. When I asked for a refund two days later, the owner wouldn't give it and only offered credit. I explained that I've already had several issues with them, but it didn't seem to matter. The lack of transparency was on their end, yet I was the one stuck with the loss. At this point, I honestly regret ever bringing my dogs here. The owners seem more interested in sticking to their policies than actually listening to customers or owning up to their mistakes. read more

Dogtown is a Very Unprofessional Place For Dogs Dogtown definitely deserves a Lawsute and deserves to get shutdown They don't pay their staff correctly They also make one employee do everything and they leave one employee to do everything on Night Shift alone. Even when there's 11 dogs and there's a senior employee there named Frank is very inappropriate and unprofessional and I've Experience things and I think Dogtown does deserve a huge lawsuit or desserts to get taken down, which I'm in the process of doing that They're very rude and disrespectful to staff. And and they do discriminate. They blame others for things. That is not true. The places always dirty inside the suit. They don't even give the dogs bedding no sheets. No water. They don't even water at night. All they do is just let the dogs wonder around and with nothing they don't do anything fun for the dogs . Dogtown, staff managers and owners. Don't respect their employees. They make employees do everything on their The Manager. There is very unprofessional. Does not do her job. It's always on your phone. Always on the call with someone always shouting. Expect all employees to do their jobs. The owners they're not respectful either. They're very rude. So manipulative and a fire staff just because they don't wanna pay the staff because they are losing sales so I don't recommend this place for anybody and I don't recommend dogs coming to this place especially since they're very dirty and unprofessional, and they don't even treat dogs correctly read more

I left my dog at this daycare, fully aware that they close at 6:30 PM. At 6:25 PM, I called to inform them that I was on my way, but the staff--who were extremely rude--told me they would not wait even a minute past closing. Since I was stuck in traffic, I asked a relative to pick up my dog, but by the time they arrived at 6:45 PM, the facility was already closed. To my shock, no staff stays at the hotel overnight with the dogs, and no one would answer my repeated calls. I even managed to get the owner's number, but they refused to pick up. After an hour of trying, another staff member (who was actually helpful) finally called me back. They informed me that no one could enter the facility until the next morning, despite my concerns that my dog has anxiety and isn't used to sleeping alone. They checked the cameras and said my dog was "okay," but when I requested video footage for peace of mind, they stated only the owner had access. Unfortunately, the owner refused to send me any proof. Their website mentions that dogs sleep alone but does not clarify that no staff members are present at all. This means that if a dog has an emergency overnight, not even employees can intervene. This was the worst experience I've ever had. I would never trust this place with my pet again. read more

My dog has been going to Dogtown for over two years now and absolutely loves it!! Great facility and staff!!

We have used Dogtown Brickell to board our golden doodle Brizzy for the past 2 years. The staff is amazing and really care about my dog. The facility is clean and open. I would recommend Dogtown to anyone needing to board their dog. Neal S. Coconut Grove read more

Currently loving bringing Delilah to Dogtown. The employees call me if there is a problem, they seem to love her and be happy to see her. They make sure she only plays with dogs that are good for her size. Wash me Wednesdays are also a great deal. read more

Dogtown - Pet Groomers Near Me - Miami, Florida

Our little dude Charlie LOVES it here! Fantastic grooming job- online booking- and a daycare?! This is your ONE STOP SHOP for all things dog. We have also boarded with Dogtown and had an amazing experience. Daily reports with photos- the works. They really care about the dogs and it shows. We just recently became Daycare Pass Holders- get on this people! We can have Charlie watched and groomed at the same time and he comes home clean, exhausted from playing and HAPPY! 10/10 would recommend! read more

Brought my mini schnauzer in & she was a happy happy camper. They have moved from their original location but still great service!

Terrible experience! Took my puppy for a bath , she came worst than she was before ! They don't brush the hair , I could do much better , worst grooming ever! Don't take ur dog there if u want ur pet looks line a mess. read more

The groomers were thoughtful and thorough. My 2 golden doodles were groomed within 2.5hrs and look so cute. read more

Our dog Hunter loves going to the day care at Dogtown. He goes for walks and plays all day with his doggy friends. The human friends, are kind and truly care for the dogs. read more

Dogtown - Pet Groomers Near Me - Miami, Florida

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Friendly staff and great service! Location is perfect for Brickell. Our dog smells great read more

Great service and prices. Great location, but was a little hard to find at first. Was easy to get an appointment!

If you're looking for a great doggy daycare or groomers in Brickell this is the place! Bianca is amazing and the staff is great. So kind to our dogs and highly recommend. read more

They did a perfect job with my poodle mix dogs grooming! He is 25 lbs. I have been to so many well recommended groomers in miami and finally found Dogtown Brickell! In and out in under 3 hours. They gave him a perfect cut! And he had no irritation after and normally he is very uncomfortable after grooming. Bianca did a great job! read more

Dogtown - Grooming from Dogtown, done by Bianca! - Pet Groomers Near Me - Miami, Florida

BEWARE!!!! My dog ***DIED*** while under the care of Dogtown. ...if my dog died while she was there, it's possibly that yours could too! Know the risk you are taking by leaving your dog at Dogtown. Here is my story: Our dog Dollie was a very important part of our family for almost 14 years. To my daughter, she was a protector and best friend. To my wife and I, a trusted companion and second "daughter". To my parents, she was their first "grandchild". To our extended family and friends, a favorite topic of conversations and source of joy. To her four legged friends at the dog park, an inspiration as a cancer survivor. Dollie was taken from us in an extremely tragic way. My wife, daughter, and I decided to take a trip to California for Thanksgiving. We were very excited as this would also be my daughter's first time meeting her grandparents as well. Dollie was dropped off at Dogtown Brickell on Tuesday afternoon. Unfortunately, she didn't even make it through the night. We received a call Wednesday morning, the day before Thanksgiving, and were told she had gotten STUCK IN THE DOOR OF THE ROOM SHE WAS PUT IN OVERNIGHT and had passed away. How could this happen? Why would a "luxury dog hotel" place a small breed Shit-zu dog inside of a room with a door that had wide slots in it like a fence does? Did they not consider this a safety hazard to animals? Or maybe Dollie was just placed in the improper room because they were overbooked? These are the questions that have been running through my family's mind every single night since she has been gone. However, at this point, it really doesn't matter because whatever the answers to these questions are, the result will always be Dollie not being here. After passing, Dollie was transferred to a local animal hospital where they kept her in the freezer until we returned home to Miami. We wanted to say goodbye to her in person. We decided to cut our trip to San Francisco short and come home early to say goodbye to our beloved Dollie. I'm going to go out on a limb and assume anyone reading this has never had their dog placed on a table in front of them completely lifeless and frozen solid. Let me tell you - it was absolutely gut wrenching. Dollie wasn't just a dog to us - she was a member of our family for many years. We are absolutely heartbroken. Dollie's unexplainable passing abruptly and unnecessarily altered my family's life in a way that I do not wish upon anyone. Ironically, I can see the entrance for Dogtown from the balcony of my home. Throughout the day many pet parents come and go with their dogs. I can't help but wonder if they know the risk they are taking by walking through those doors. read more

Dogtown - Pet Groomers Near Me - Miami, Florida

I made an appointment scheduled today, Thursday, February 10th. I received a text confirmation regarding my appointment the day before reminding me. When I show up I was told there is no groomer and there is no Mila in the system scheduled for an appointment. Further, the groomer isn't even in for the day. No apologies, no accountability. I never write negative reviews. Only in times where businesses do not take action for their mistakes. It's a waste of time and effort. read more

Dogtown - Text confirmation day before from company although there is no appointment or groomer when I show up. - Pet Groomers Near Me - Miami, Florida

Brought my pup here. First of all, the place was hard to find and the receptionist seemed to be uninterested of helping me to get there and couldn't even explain clearly how to get there. At the same time, my dog was just ok after the wash, compared to other places where he smelled nice. And if I might have considered bringing my dog there again - now I wouldn't and don't recommend doing so since two days later my dog developed an ear infection for which he now has to be treated. They probably put too much water while washing him and didn't even care to check. Avoid this careless business. PS. My dog had to go through a course of antibiotics, steroids, and ear drops all because of this place. read more

Dogtown - Ear infection from a bath my pupper had at this facility - Pet Groomers Near Me - Miami, Florida

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Been taking Mocha there for at least 4 years, they are always friendly and make me feel like he is safe and well taken care of. They always leave him looking super fresh! read more

Dogtown - Pet Groomers Near Me - Miami, Florida

I live in the building they rent from, so despite reading some awful reviews I wanted to give them a chance to groom my dog. They did a good job the first time. But the second time they've turned my dog into a sick miserable puppy. After dropping Misiu off at 11:15am, I decided to call at 4pm to see if he was ready as I specifically told them to call me as soon as he was done. They didn't and said that Misiu had been ready for hours. When I got there, the girl at the front desk was on the phone and the guy visible in the office basically told me to wait for the girl to get my dog back. My dog was in plain site trying to climb out of his storage device, probably for hours. Now he's puking and panting. I now know why there are so many bad reviews. I wish they put more effort into actually caring for living beings than they did into paying to delete bad (but accurate) reviews about their cruel service. read more

Amazing service. Very reliable and professional. I have tried many groomers around Miami and this is my def favorite

Dogtown Brickell is fantastic ~ very well managed and conveniently located at the bottom of the Panarama Building. Thankful to have found such exceptional grooming and daycare for Sebastian. Shout out to Frankie, his fantastic energy...as well as the main groomer Bianca who does a beautiful job. Rest assured your fur babies will be in great hands! read more

Dogtown - Pet Groomers Near Me - Miami, Florida

We love coming to Dogtown- both locations are great! The grooming is top notch and we always have happy, relaxed and clean dogs. Great prices, super easy to book appointments online and great results. We have the had our dogs boarded at the hotel when we were out of town and they were really well taken care of. read more

First time I went to new location. Took my small dog for grooming. Haircut was very uneven in parts of his body. For $75, totally unacceptable! read more

My dog oreo loves this place . Hes super social and playful and this is the perfect place to drain his energy and socially. When i take him He cant wait to go in and see his friends. I feel at peace while at work knowing hes safe and enjoying! They confirm this by their daily activity diary they email with photos;) read more

Amazing service, they provide updates during the day. Easy booking system and very accommodating read more

New to the brickell neighborhood and was scared to take my petite golden doodle to a new groomer. But they gave him an amazing wash and blow. And he was so happy when I pick him up. Definitely worth it. And they were very friendly. Definitely recommend! read more

Dogtown - My dog - Pet Groomers Near Me - Miami, Florida

My chihuahua Penny and I love Dogtown. She has had two week long stays at the "doggy hotel" this summer. We both felt comfortable from the moment we walked in, from the environment to the staff - it is a great place for dogs to stay! Leaving my pup behind on trips is hard but I have peace of mind with her at Dogtown, plus they send me daily photo/video updates of her playing and having fun with the other pups! We love Dogtown, highly recommend! read more

Dogtown - My Penny - Pet Groomers Near Me - Miami, Florida

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Been taking my dogs to Dogtown for years now. I love it! they always provide quality care and are sweet with my pups.

Staff is very nice and professional! It did not take all day like a lot of other places and they did a great job!

i have a miniature pomeranian i let ther for 15 days because i trivel, when i come to pick up my dog , she was in the big dog area and she is miamiature pomeranian and been rape by a dog of dogtown , my dog never bark before was perfect dog , now my dog cant walk like before in the street because she scream only when she see corgi, golden retriver ans german shepherd. i hate this place if i new this happens i will never take my pomeranian there read more

Dogtown - Hurt in the dogtown - Pet Groomers Near Me - Miami, Florida

My dog has been here since she was a few months old (she is now 8 years old). So fun for day care and great for grooming. Staff is great and loves dogs. read more

My dog, Mae, enjoys going to Dogtown in Coconut Grove. How do I know? Her tail starts wagging back and forth, and she starts pulling me towards the entrance!! I love how they keep the dogs up front with other dogs. Also, love when they send me photos of her during the day! Staff is very friendly especially Gracie read more

I was Refered by a neighbor and her pet. They go three times a week. Now during this lockdown it's been hard to give Chewie time outside to run. The dog parks are still closed etc. so I made a super easy appointment online drove him over and showed her is up to date with shots. That's it! I picked him up in the afternoon he was exhausted. He slept on the car home. Had dinner and was for a puppy calm. We will be returning. Thank you! read more

Dogtown - Chewie the Wookie Davila - Pet Groomers Near Me - Miami, Florida

If these people LACK OF PROFESSIONALISM with humans who could assure me they are professional with our pets behind their very CLOSED DOORS while they are grooming them? @11.15. 2019 Lady at the front desk is super freaking RUDE even when I had to A) create an account online @ 7am B) make an appointment online @733am ( when I showed up with my sisters dog @846am which is very EXPENSIVE, CLEAN and a PERFECT DOG ) they were super rude and UNPROFESSIONAL with US, even two people there were also complaining for other reasons, these people shouldn't do business in my zip code THEY ARE THE WORST PERIOD @12pm I received a phone call from same rude lady YELLING AT ME and looking to instigate a debate instead of offering an apology I REUQESTED to be contacted by owner ( I waited until the end of the working day until 6pm to post this review ) FREE ADVICE @730pm: DO NOT BRING YOUR PET HERE take them to Kool and KUTE where I ended up taking my dog ( see my review there ) ( 11.15.2019 @ 9pm owner FINALLY sent me an e-mail after I posted this review, I guess is too late already Mrs Anaí Fonte ) read more

I've been going to Dogtown for about a year at this point. I absolutely LOVE them. We've used them for boarding as well as grooming for my 8 lbs Maltipoo. I always wait too long to take her to the groomer but Dogtown does everything they can to not have to shave Luna down and have her looking like a cute teddy bear. Before Dogtown I had SO many issues finding a good groomer. I wouldn't go anywhere else! read more

I booked a place at Dogtown Brickell at the last moment due to a sudden trip. They were kind enough to accept my dog My son took him there and within 30 minutes they called back to have the dog picked up because he kept on trying to get out of his enclosure because he got scared. He was also banned for life. My dog did not bite or attack and dog, he just got scared. All he needed was some soothing as he is easily spooked. They were not nice and made no effort. So if your dog is chill and easy going maybe this place is good. Otherwise , they are not willing to deal with the smallest of issues. My dog has stayed at countless places over the years and has never had a problem. read more

Everyone was very friendly and they took care of my dog very good. I got an email every night of what my dog did throughout the day with photos. Very friendly staff. Every time I sent a text with a question or a request I got a response within a timely manner. read more

My dog, Harry Potter, is in good hands at Dogtown. He sees his pals at daycare and I never worry about him when he stays overnight. I've used both the Brickell and Coconut Grove locations, both equally excellent. The staff takes great care with his medicine and food and sends photos of Harry's day. read more