They checked for me and didn't try to upset me on other insurance I didn't need. Did not buy…read morethrough this time but will be very happy to use their service in the future.

Good rates. Communication pretty good but good use a little improvement. I will use them again.read more

I've been a customer for over a decade. My original agent left but i…read moreI returned and received amazing service from Laura Young. Highly recommend!

Thanks so much to Jessica Martinez for the professional service she had provided while we were…read morebuying our policy. I appreciated how through she was in giving us all options.

John Economis has been our Agent for over 15 years and I'm not going anywhere. Always get offers in…read morethe mail about saving money, but the truth be told I've checked and John, being a broker, always seems to beat those prices. Just keeping you honest John - LOL. . . Besides, I would much rather - no - that's not right - I Absolutely Love being able to connect with a real person - who is genuine - any day of the year.

Great insurance brokers! Glad we switched to them. Provides customized insurance to your needs.read more

I have spent months struggling with health insurance, red tape, and clerical errors that weren't…read moremine but left me without insurance. I was at my wit's end recently after being told that I had missed open enrollment (despite having applied before the deadline), and that I couldn't get an exception made. I have medications that I had to stop cold turkey months ago and have been without, and have been dealing with health issues I couldn't really afford to get care for because I was told I had to wait until November for open enrollment to start again. I posted on Facebook asking friends for advice, assuming it was pointless. But then one of them said I should look into a broker - an option I had no idea was available, nor that it was free. I looked through a list of brokers and found Gary Franke and his team; they sounded good, so I requested help from them. And thank god I did, because I tell you what - after months of metaphorically pulling my hair out over how stressful the runaround of insurance was, especially when I don't have much knowledge on the subject - Gary Franke and Heffernan Insurance Brokers had me squared away in a few emails and a single phone call. I couldn't believe how simple the process was. Gary got my information - how much I make a year, what exactly I'm looking for / need help with - and narrowed the insurance plans down to two that he said would be the most affordable and the most helpful for me based on my needs. Then all I had to do was choose from the two, let him know, and he got me enrolled and activated. No fuss, no stress. He was friendly, empathetic, understanding, and answered all of my questions thoroughly and without judgement - even the ones I personally thought were probably dumb questions. He was even willing to discuss my options with a family member that has been trying to help me with the process of getting on insurance, if she had any other questions she wanted to ask him. Even after I was on an active plan, Gary and his team have encouraged me to come to them if I have any further questions, and made sure I know they're available for any other advice I may need in the future. In conclusion, I literally cannot recommend Gary Franke and his team enough. They got done in less than a week - and only took as long as that because I had to make my choice on the plans and slept on it - what I was on the verge of a breakdown trying to do on my own for months. If any of the many people I had spoken to on the myriad of phone calls with WA Healthplan Finder, or any of the insurance companies, had just once suggested a broker, I could have escaped so much stress. If you're on the fence about a broker - do it. It's so worth it, and you can't go wrong with Heffernan Insurance Brokers, and Gary Franke and his team. They are extremely knowledgeable about all this stuff, and genuinely want to help you with what you need and where you're at. There's a reason they have so many 5-star reviews here; and I promise that those reviews are telling the truth, because I know mine is. Reach out to them. I promise you won't regret it.

Buyer beware, Gary is unethical. Back in 2017, I moved to Bellevue Wa. and was in need of health…read moreinsurance. New to the game I was unaware broker's fees are paid by the health insurance companies. Tamara, who works with Gary, was the agent of record and did a good. However, months after I get a call from Gary stating, "Tamara forgot to bill you." Not knowing, I gave him my credit card info and was billed $75... Pretty slimy for a whopping $75. I would have sued if still live nearby.

Super amazing staff. Elijah C. was especially helpful. He explained all the policy nuances in…read moredetail. Very knowledgeable team! Glad to be a customer with them.

I have always had excellent service by Matt, Sally and the entire staff. Calls are answered…read morepromptly and all questions answered knowledgeably . Sally recently went above and beyond to double check my policies and found a refund due me! Thank you Sally!! Jean

Although their insurance agents are ok, don't go anywhere close commercial department…read moreunprofessional, and rude, at the end you will lose a lot of money and will be explained that it is how it works.

My Agent, Darwin Allen in the Kirkland office, does an awesome job. I highly recommend Darwin!read more

Carter insurance and Jordan specifically have always been great to work with. Any time we have…read moreneeded anything someone is always there to help or give advice. I appreciate all the communication from their team and if there's deadlines that need to be met for any reason they're on top of it. If you want someone to give you an honest answer then you should give them a call. Other companies give a lot of fluff and treat you like you're just a number. Highly recommend anyone looking to switch or upgrade service.

I have decided to leave a updated review. I waited and…read morestayed with them to see if they were going to improve with things Easing up. But Alas nothing , I got a notice a week before my renewal that they wanted to talk about it. When the time came they didn't call . I called them to see what was up and they told me that Jordan just stepped out of office. Telling me that he will call the next day. Which I received no call. So I am not renewing .

I've been a State farm customer for 40yrs ,and all through this office, the Agents I've worked with…read moreover the years have been wonderful! First under Cliff Hineline, and for the past several years Hayk Tadevosyan. I am truly grateful that I've been able to stay with the same agent and receive just great care. Deborah Cannon

From the owner: The State Farm mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams. License #: WA-705826, ID-9212854, OR-9212854

This is the latest review and it is not a good one. I spoke to Michael Wong, he was rude and…read moredismissive and not helpful. He kept mispronouncing my name and I corrected him several times. He purposely mispronounced to be insensitive and stupid. I wouldn't deal with someone who lacks patience and empathy.

Michael was very helpful and friendly. He explained the options and gave me some great information…read moreabout earthquake endorsements. He responded within a few minutes of my request on Yelp. It was a fantastic experience. I was shocked how cheap the policy is and how much coverage it provides. It's less than half the cost of my previous coverage and covers more.

This agency has a mix bag of agents who run the gamut from good to poor. And in my situation I was…read moreassigned to a poor one who didn't provide the requested information and didn't follow-up over a long period of time. Management didn't do its job to investigate or follow up. As a result of major frustrations with the service we received, we moved all our policies to another agency in Seattle. Poor service is what we received from an agent who had been assigned to handle our commercial policies. He was consistently non-responsive to calls and emails. Totally unacceptable. Not what you want with an insurance agent or agency. We have used this agency for our homes, boats, cars, scooters and umbrella insurance policies for 20+ years without any claims. Its a family owned business that sells various insurance brands. However, when we decided to put our Bainbridge property into the short term vacation rental market last June, the newly assigned agent with several years of experience provided poor initial assistance and sustained this poor level of assistance until we left the company. Specifically, in April when I requested revisions to coverage levels, he didn't follow through on his to dos and did not respond to numerous calls and emails to him over a 7 month period. When I talked to management, the VP apologized and indicated that my commercial policies would be re-assigned to a competent agent (and one we have had confidence in). The VP wasn't specifically familiar with the situation, made no promise to investigate or follow up with me--just re-assign. While the re-assignment made sense, I had had it. I moved my policies and wrote an email to the same VP & cc"d the good agent who I mentioned favorably. She responded, but he did not. No follow through. Says a lot.

Totem found me a great deal on my insurance. Tripled my coverage and for about the same cost as I…read morewas getting from the Progressive website. Made the entire process very efficient and easy. I've recommended them to a few friends who have had a similar experience.