I know this ring and I think about the things I did wrong to it on a daily basis. I apologize for this, as I did many times while you were in the store. We tried to repair the item that same day, after you were unsatisfied with the product and waived the fee for the repair. If you were still not happy with the repair after this then I am very disappointed and unhappy that you did not come back and ask for it to be repaired again the way you wanted it to be. This would have cost you nothing, customer service is our number one goal at our store. I said this to you personally while you were in the store and I will write it on here for everyone to see, I am human and humans make mistakes and that day I did. I can do nothing more then say sorry, but I would have like the chance to repair the item to the way you liked it. If I can do anything to help you feel more at ease about this situation I would be more then happy to, even do to the fact that this particular incident happened close to five years ago. Nesemann's is too spanned across many generations, four to be exact. I apologize for the trouble this has caused you and hope to help you in any way possible. read more