Always great customer service at this location. It is small and it is usually busy, so be patient and wait your turn. I guess there are a lot of Nespresso users! They do a good job of keeping your purchase history whether in-store or on their website. read more

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I LOVE Nespresso, but really don't like this store. I was excited to go try some new flavors, but if you ask to try a coffee, they look at you like you asked for a kidney. Instead they try to describe the flavors to you. Also, very limited stock in the store. Avoid the shaming and just order online. read more

Every time I step into this Nespresso Boutique, I feel like I'm drinking the wrong coffee. The store just feels too fancy. Too fancy #1: They will get the coffee pods for you and pack them up for you. Despite all of the boxes sitting around, they'll actually scold you if you attempt to pick up and buy the boxes of coffee pods. This scolding did originally leave a bad taste in our mouth and make us feel Nepresso wasn't the right fit for us, so they may want to rethink how they're doing that. Too fancy #2: They identify you by phone number, and they can pull up your full purchase history. This can make it really simple if you remember "I liked that last coffee I bought but I can't remember what it's called". Too fancy #3: Everybody is super friendly. They offer you a coffee drink when you walk in. They will provide tons of answers (even things I didn't know) about any question you offer. They clearly are given free samples of Nespresso coffees as they have good recommendations of how to pair their coffees as you're buying them. Too fancy #4: During peak times, there's a wait list outside of the store to ensure only a few customers are in the store at a time. This ensures you have one-on-one attention while shopping at Nespresso. (And since you can't actually pick up or "take" anything to the registers, you actually have to have that one-on-one to actually buy something.) I haven't seen them match the online deals that Nespresso emails me, so that's frustrating. I'd love to support local more often, but if I'm getting two free sleeves if I order online and nothing in-store, it's hard to do that. If I order online, I also receive free sample pods of new flavors. I haven't seen them throw that into my orders here, so again, it makes it hard to justify shopping in-person. However, if I'm out of Nespresso pods, this is pretty much a one-stop way to get some without waiting for shipping. They have a recycling point drop-off inside of the store here too. It always seems to have space when I bring in bags of pods to recycle, and I've never seen it overflowing. If you're just dropping off recycling, the store is right on the outskirts of the indoor Easton mall building, so it makes it easy to pop in, drop, and leave. read more

The staff at this location are always so friendly and helpful. They are very knowledgeable about the different types of coffee. if you're thinking of starting your Nespresso journey start here! read more

DONT WASTE YOUR TIME , JUST ORDER ONLINE. THANK ME LATER!!! I have never been treated so poorly in a store before. The employees were all extremely rude and dismissive. I ended up getting pods that I don't even like because I was offered no guidance despite it being my first time there. I even told them it was my first time and it issued no response. I asked a question, also issued no response. Nobody greeted me. I didn't even know if I was standing in the correct spot to checkout. The miserable lady working didn't speak at all other than to snobbily ask me if I was a member. I would've signed up and spent more money but I was so extremely uncomfortable that I panic bought pods and ran out asap. I was the only person in the store. I looked at Google to see if anyone else had the same experience and it is full of terrible service reviews. I will never return again if the two women who were there today 6-17-2024 still work there. I guess I'll keep buying the Starbucks pods from target until that situation is resolved. read more

Sooooo rude! I have never been in the store before and I waited for someone to greet me but ultimately said hello first to break the ice after multiple long stares from the workers. Then I proceeded to let them know I have never been there before so wasn't sure how it worked. Both workers seemed like it was a burden that we even walked in, no friendly greeting or explanation on what to look for, recommendations, or tips. We asked about a good option for iced coffees and the employee just pointed to an area on the sheet. I won't be back and told multiple people about how uncomfortable the experience made me feel, and they let me know they also had similar experiences. Just bad customer service all around. Shame because I would have liked to hear more about the selections and flavors. :( read more

Very friendly and helpful. Greeted immediately and offered to try a coffee flavor. I'm new to the Nespresso family and they welcomed me with open arms. I asked lots of questions and got great answers. I got help from the rep in signing up to be a new member. I left with lots of new pods to try and a quest to find my favorite flavor. Thanks! I'll be back. read more

Avoid this location! Staff has very bad attitude! Asked a couple simple questions and they were very short with me. Worst customer service ever especially the lady with the red hair! Why does she work here?!?! She obviously doesn't care. read more

Had a good experience at the Easton location. I got two sleeves of coffee that I wanted to try (Vivida and Golden Caramel) and one that was suggested by the man working (Mexico). All three have been delicious. I will definitely be back. :) read more

I visited the Nespresso Boutique and the service was excellent. They truly provide and treat everyone amazing. I fell in love with their coffee. Although I didn't purchase my unit at that time, I do recommend their product and it should be a must in every household. My sister gifted me the Nespresso VirtuoPlus for my birthday as I just turned the Big 60. You should definitely visit the store and taste the coffee for yourself. I no longer have use of my previous coffee machine or Keurig. The coffee brews like a barista. I currently don't have their frothing and that's my next item to buy along with the collection of their mugs and spoons. read more

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As a first-time store customer, I won't come back. A worker was very rude and snooty. Wasn't aware in an open concept you weren't allowed to touch their merchandise. Didn't appreciate how the rep spoke to me about it. Was ready to drop $100+ but will continue to order online. Perhaps change your store concept and layout if you're not allowed to touch anything. read more

A bit of a hit or miss store. Some employees are nice and quite helpful, others are rude. We'll be ordering online after our last experience. read more

This is one of the new Nespresso retail locations and they have a lot of options! You can get all of their pods and merchandise here for whatever you need for your Nespresso machine. It beats having to order them online and it's the same price. You can also get the return bags to ship the pods to the recycling location(s). read more

Nespresso Boutique Columbus - Storefront - Coffee Roasteries Near Me - Columbus, Ohio

I stopped in for the very first time in person and was impressed with the store. What was lacking was customer service -- it was clear the sales people did not want you to touch anything and I picked up a sleeve of pods that I knew I wanted and was told not to go back to that section of the store. As a first time buyer, I didn't know they would fetch them for you. How would you know if you weren't told? Just felt like I was getting a scolding. I will likely do my business online. read more

Nice quiet but quaint little boutique store. The sales people were friendly and very helpful, since it was my first visit to the store. If your at Easton - it's next door to Cheryl's cookies. What could be better coffee & cookies. read more

Shay was super helpful and kind. Was able to resolve a customer service issue I was having quickly. Will happily come back to this store a million times over. Wonderful, wonderful team at the Easton Nespresso store! read more

This is the first store location in Ohio and I'm excited. I went the second day they were open. This is a coffee that requires their machine and has a whole different taste than regular coffee. There there two different pod types to get (based on the machine you have). You are able to sample different flavors that are carried to help you find the flavor and intensity levels you like. Even as busy as they were with just opening they were able to give great service. The only flaw I found was that they currently don't carry all of the flavors that Nespresso offers. For those that already customers, they will honor the monthly promos they have if they carry the product in store. Since they don't carry the chocolates, they can not honor the free chocolate offers. This is located inside the mall building by the door near the LEGO store. read more

Great staff!! Very knowledgeable and friendly even with the busyness of the holidays !!

Stopped in there this afternoon and the staff is not very friendly or helpful. Would have bought more if they had explained the flavors. Considering changing my coffee maker based on that experience. read more

I recently called into this specific store and got an employee that was trying to help me with my machine's problem. I was asked when I purchased the machine and I provided them a time frame around "last Black Friday." I was again asked when I purchased my machine again and said "around last Black Friday." The employee asked me a third time to which I said "well I don't know specifically, I will have to think," and got a sassy remark back saying "Yeah lets think" from the employee. It seemed as though I was wasting her time so I decided to tell her I would "call back some other time" to hopefully get a different employee to answer. Not about to waste my time or hers if she cant look up my one machine my one account. read more

Stopped in with a friend to buy our pods on 4/16. After paying for my items I noticed a new machine I was interested in and walked over for a closer look. The gentleman working shouted across the store "hey guys, stay on this side of the counter!". If he had offered to help with some info regarding the machine he could have potentially made a sale, I'll be doing my Nespresso business online from now on. read more

Great coffee, really nice to be able to try new varieties without having to buy a whole sleeve. One of the best coffees made at home. Without having to buy a $1000.00 plus machine. read more

Bought a coffee machine here . Great customer service . I received all the information needed to make my purchase .