Not only is everyone friendly, but they worked hard on getting the best pricing and saving me money…read morefor a very expensive repair after breaking down 30 minutes away from home. They have accommodated my needs consistently, and even with my bad luck have been understanding and helpful. I could not recommend these guys more.

Service went well at Graham's auto as always with pleasant tech's and a nice knowledgeable…read morereceptionist up front!

Honestly could not be happier with this place! Brought my Jeep in for a noise issue with my tires…read moretoday. The staff got right after it immediately and came back with some interesting information. Apparently, after a visit to a local dealership for a routine check up and oil change about a month and half ago, the dealership failed to assemble my tires securely to my vehicle. That's what the noise was. Holy crap, right?! After the guys told me, they went back, securely fastened the tires to my vehicle and charged me nothing for it!! NOTHING!! I was expecting a ball joint, a wheel bearing, or something else was the issue and was going to cost me a decent amount. How's that for honesty? I know where I'm coming for any future auto issues. Anyone reading this should consider South Street Motors as well. Highly recommend. Thanks again guys!!

I lost my lug lock, several places in the Madison area were unable or unwilling to help me, a…read morefriend referred me to south street motors, great service & great people that get the job done efficiently & effectively. Will be my place of choice from here on out.

Being new to town I needed to find a mechanic to work on my 15 year old SUV that in my previous…read moretown I only took to the dealer (too lazy to find someone else so I paid the high prices). After asking friends and neighbors with no luck I turned to Yelp and saw the great reviews for Monona Motors. I had seen this place dozens of times on walks and bike rides - it is just a mile away so I thought I would give them a try. It is a tiny place so it is hard to get into but I was not in a rush - two weeks out was OK. Greg and the guys were really friendly and straightforward in helping to figure out what was wrong. They only fixed what was wrong and did so in a cost effective way. They also discovered a very rusted out part that needed replacing in order to replace a rocker arm (I saw the old one - wow I am lucky it didn't fall apart). They tried getting the part from Nissan but due to pandemic supply chain issues it was not available but they found one from the South on Ebay for a quarter of the price of new. It was in great shape (no salt used down there). I like their initiative in trying Ebay for the part. I brought the car back for this additional work. It was done quickly and for the price quoted. So far so good with both the brake job and the front end work - and I am sure I saved a ton of $ going to these guys. I am glad I found them on Yelp!

I've been going to Monona Motors for over 30 years and trust them completely to do quality work…read morewith repairs and maintenance including the Honda and Subaru vehicles I currently drive.

Scammers don't bother to have your car fixed. They had lie to me saying my car has been fixed.read more

I don't know if they are good. They never got back to me or answered my calls. I left voicemails,…read moreemailed, and sent an appointment request via their facebook page. And, nothing. Seriously? That's really bad service and if you're too busy to call anyone back put that on your damn voicemail greeting. Chet's car care actually answered the phone and got me in the next day. For a simple fix that could have been Dutches business if they cared to return calls.

I used to always go to big-name car shops like Don Miller Subaru in Madison but after getting a…read morequote for almost $2000 to get front control arm fixed, I knew I was being overcharged. I saw Crestwood auto clinic come up on Google and since I live in the neighborhood I decided to give Mark a try. I am so glad I did!! He had my car fixed within 24 hours and for less than half of what Subaru was quoting me for. He gave me updates and was thorough about explaining to me what was going on with my car. I love my experience there's so much that I convince my sister to go there who lives all the way in Fitchburg.

Mark is very responsive and knowledgeable. He was willing to spend time to try and figure out an…read moreunusual problem and when he ruled out a number of potential issues he let me know it would require a visit to the dealer with their specialized computer. He did not charge me for his time and effort because he was not able to fix the problem. This example of excellent customer service is why we now take our vehicles there when we need work done.

ILLEGAL BEHAVIOR - SCUMMY BUSINESS PRACTICES - AVOID!…read more We've been using Chet's for a couple of years now due to their proximity to where we live, however we will NEVER be returning our vehicles for service here after our experiences during the last few visits. Last Tuesday, my wife's car went into limp mode. We had it towed here just to get the diagnostic work done to see if it was something worth fixing. It had a failed coil pack a few months ago that she drove with to get it home. This caused premature failure of the first catalytic converter, which is exactly what the mechanic (Matt) found wrong with it. On Thursday, they called upon finding this out and asked if they wanted us to proceed with further diagnostics (to check if the second cat had failed as well) and repairs. They quoted us $1500 additional parts/labor for an upstream catalytic converter replacement. I told them yes to the diagnostics, but to call me before they proceeded with any further work, as I thought the price was ridiculous. I had a feeling that what I said wasn't received properly, so exactly 5 minutes later I called back and was explicitly clear that we ONLY wanted them to perform additional diagnostic labor to check if the downstream cat had failed. I know I spoke to the same person both times because the number they called from and I called back to is different from their office number. They said they would be sure to tell the mechanic not to proceed with the repairs. Assuming that this would be a 10 minute job (dropping a scope into the downstream cat), I went in Friday to check if we could coordinate payment for the diagnostic efforts and arrange a tow for the car. The front desk employee (Roman) tells me the total was $1700 ($200 diag, $1500 parts/labor for parts replacement). After I explained the situation, he went into the back, apologized for the miscommunication issue, and said they would get the parts removed ASAP and make us whole in terms of payment. I figured this was reasonable, mistakes happen, and they were owning up to it. Come Monday afternoon, we called to see if the vehicle was ready to go. I spoke with Jeff on the phone initially who put the mechanic Matt on the line. He explained that since the parts were installed and the car had been driven (50 feet to the parking lot), the catalytic converter wasn't returnable and we would be on the hook for the full parts/labor as quoted. I told him that wasn't happening, to take the parts off and give us our vehicle back as left. Making a customer pay for unauthorized repairs is EXPLICITLY ILLEGAL behavior, under Wisconsin consumer protection law. My wife went in Tuesday morning to check on the vehicle (1 week since drop off) and they told her it would be a couple more hours before they got the part off. I called them back Tuesday afternoon, and they are now trying to get us on the hook for just the parts and they would comp the labor. They were charging $700 for the part. The vehicle is 11 years old and worth $3,000 at most, we are just trying to get another year out of it and do not need pricey OEM parts. I told Matt this was unacceptable, told him the state law that protects consumers in this exact condition, and let him know we would be taking them to small claims court if they would not honor our request. He blew me off and tried denying responsibility. We called back one more time, asking to speak to only the owner, at which point we were finally told that they would only be charging us for the diagnostic labor as authorized. When we went to pick up the vehicle Wednesday morning, and they only charged us for the diagnostic work as agreed. However, I took a glance under the hood and noticed the original catalytic converter was missing. I had to go back into the shop and ask for the part back, which is worth $50-100+ of scrap value. Come on. They have also charged us for snapping wheel studs that they overtightened in the first place. Tread carefully, these guys (or at least Jeff and Matt) will nickel and dime you for everything they can get away with.

Do not use Chet's. I recently used them for a large repair,…read morethey were not communicative at all, and my car had a catastrophic knock when I picked it up. This was not relayed to me. I paid them $3400 and as I was driving away, I noticed the knock. I had to go back to bring the issue up to them, they would not take any responsibility. It could have been the worst case of Murphy's law at work, either way, they should have notified me of the knock before doing the costly repair.

WOW! I can say that this is the best customer service I have ever had! I am a female who knows…read moreNOTHING about cars. I was on a cross country roadtrip when I started haveing engine trouble. I got to Madison, WI and needed the car fixed. I was terrified of being taken advantage of. All this was foreign to me as I did not have a car for most of my life. I called around to MANY transmission shops. When I found Midwest Engine Service I knew I was in the right place. From the get go, I was reassured by the kind voice on the phone. I spoke with the owner, Wayne. He went over the issue with my transmission top to bottom. He spoke in laymen's terms, so I actually understood what he was saying. Not only did I feel comfortable trusting Midwest Engine, they gave me the best quote and fastest turn around! Wayne kept me informed step by step, as I was still trying to finish my roadtrip. It seemed I needed a new axle, so I added that to the work order. Again, Waynes' thoughtful words and actions helped keep me at ease. When I got the call that the car was done, the price was even lower than the quote. This included the axle as well! I was so happy with the quality of work, the service and the trusting comfort they gave me. I was able to get back on the road the next morning. Finally, I was leaving Madison. As I was driving out of town that following morning, I got a call from Wayne. I instantly thought he was going to say they needed the car back or something. Why else would they be calling? It was Wayne. He called to make sure the car was running smoothly and that I had made it out of town ok. He then told me he also called to wish me a safe rest of my trip. I felt blessed. I had definitely found the greatest mechanic and team. They are just lovely, honest and have human integrity. Thank you Wayne & the team.

Long post warning. Bottom line is they ripped me off and will to the same to you. Dishonest, shady…read morebusiness practices. Battery warning light came on in my 2010 Toyota Camry. Stopped by O'Reilly auto parts. They used a small electrical device to check the system. It took them about five minutes. They told me the alternator was bad and needed replacing and didn't charge me anything for the diagnostic. I called Midwest and was told it would cost $750 to replace the alternator. The next day I had to have my car towed into Midwest. They informed me I needed to have a diagnosis performed for $189.99. I questioned that but they told me if it was not an alternator problem, I was going to have to pay for an alternator in addition to whatever they found wrong with the vehicle. I later contacted Meineke and they informed me an electrical diagnosis charge was $68. When Midwest called me, I was informed that it was going to be $850 to repair the alternator. I balked at that because I told him I had been told it would be $750. He stated he could "make that work." My suspicions grew. I went online to research what replacing an alternator entailed. I found two YouTube videos that showed how to replace an alternator in 15 to 30 minutes on a 2010 Camry. The alternator is held on by two bolts. When I went to pick up the car they charged me $506 for a remanufactured alternator when I could've bought one new for $329 from Carquest. They charged me $344.91 in labor to replace the alternator and two serpentine belts. Again, for 30-minute job. Total bill was $1176.88. Even with the Costco discount, it was a rip off. Jeff N.

Stopped in today for a weird rattling noise after getting my flat tire patched elsewhere…read more 10/10 recommend. Car issues stress me out to the max. He called before fixing anything and I was able to pick up vehicle same day. Tom explained everything when I arrived and showed me pictures of the issue I was having (strut mount broke). Very grateful for the service and will be returning if any other issues arise. He didn't try to oversell anything. Car drives more sturdier than when I dropped it off!

honest, polite, get it right the first time...been taking my car there for years and never had a…read moreproblem with their service and repairs