Scammers don't bother to have your car fixed. They had lie to me saying my car has been fixed. read more

Dutch's Auto Service - Spark, plug or original no tune up. - Auto Repair Near Me - Madison, Wisconsin

I don't know if they are good. They never got back to me or answered my calls. I left voicemails, emailed, and sent an appointment request via their facebook page. And, nothing. Seriously? That's really bad service and if you're too busy to call anyone back put that on your damn voicemail greeting. Chet's car care actually answered the phone and got me in the next day. For a simple fix that could have been Dutches business if they cared to return calls. read more

Dutch's is great. The mechanics are very honest and straightforward. The shop is appointment-only and it's a small shop--two mechanics and no other staff--so you need to text or email ahead of time for bringing your car in. Right now appointments are booking roughly a week out. On Fridays the shop is open 8:30am-12pm, not until 5pm like it is currently listed on here. They also have a dog who likes people but not other dogs, so you can't bring your dog with you. I like this place a lot and I hope they stay open for a long time. read more

Dutch's Auto Service - Gabby the store dog. - Auto Repair Near Me - Madison, Wisconsin

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Same story as all the other 2020/21 - 1 star ratings. Misdiagnosed, milked for multiple, top dollar non essential " fixes", attitude, and an extremely long wait and in the end- not fixed. Grrrr. .. read more

I am not a car expert, nor will I claim to know anything about cars. Crystal and Nan are the best. They are patient with answering any questions I have and offer great advice. I had brought my car in for an oil change. I was told that my tires should get replaced sometime in the future. Nan gave great advice and said to set aside some money because tires are expensive, and to get tires then. Gabby the dog that's there is an awesome bonus! Happiest dog in the world read more

Our car needed an oil change, and Dutch's provided fast, clean, friendly, fairly priced, professional service. I will never go anywhere else now that I've discovered this locally owned gem. read more

My fiancé's has her battery and check engine light come on at 3:30 pm on a Tuesday. I called at 9:30 Wednesday, and the car was fixed by that night. Incredible repair service, incredible customer service, I was so impressed. Not only that, but they actively tried to save me money rather than shotgun-ing parts to solve the problem. Hands down the best experience I've had with a repair shop. I will be back again. read more

Not going to change the number of stars in my original review because they still do excellent work for a good price and don't try to do unnecessary repairs...BUT folks should be aware that it now takes one to two weeks to get an appointment with them. This is fine for routine maintenance, but it simply isn't workable when you have a serious repair issue. Unfortunately, this means I use them much less than I used to. read more

Really can't say enough good things about Dutch's. Nan takes her relationships with her customers extremely seriously and will go out of her way to make sure you have all the information you need and are getting the best treatment at the best cost possible. They'll walk you through everything that needs to be done and give you different options at different price ranges, which I've never had a mechanic do before. The pricing for labor is extremely reasonable. If they can't do something, they'll refer you to places they trust to get it done. I trust them completely and would highly recommend them. read more

I highly recommend Dutch's Auto to everybody! I took my 1998 Honda Civic there when it was having severe performance and gas mileage issues (and the check engine light was on). They diagnosed it as a cracked catalytic converter that needed to be replaced. I had actually already read the check engine code off previously, and knew that it was related to the catalytic converter, so I had already gotten estimates. The place I normally take my car to in Verona estimated ~$1,000 to do the replacement; Dutch's was able to fully replace the catalytic converter, change the oil, and change the brakepads for half of that! Nan showed the catalytic converter to me after they replaced it, and it had a huge crack along the side of it. She explained the effect that had on the engine; I really like that they take the time to explain these sorts of things. I also took my wife's Ford Escape Hybrid there when there was an issue with her steering column (it was making a clicking noise when turning). Nan gave me a call and let me know that they were unable to diagnose the issue due to their unfamiliarity with hybrid internals, and they wouldn't charge me for their time looking into it. I appreciated their honesty in admitting that - better than a mechanic messing around when they don't know what they're doing and breaking something. I also recommended them to my brother when his car needed an oil change and his brakes looked at, and they did a great job for him as well. The only minor knock I have is that I had to call and check on the status of my car after about a week of not hearing anything back, which I think is probably due to how busy they are due to the excellent work they do and their very reasonable prices. Very much worth the minor hassle for me! read more

complete crap people and mechanics. Run from this place. After spending over $800 problem never fixed. Then she has the nerve to yell at me because it's an older car with to many plastic pieces that break?? Misdiagnosed a bad trans.. took it somewhere else to check and guess what the trans is fine. Overpriced, rude, unqualified mechanics, run from this place. read more

Car repairs typically bring me to tears because I often feel stupid, taken advantage of, and helpless. Dutch's Auto is NOT that place. The mostly-female crew strives to educate customers with honesty and transparency. Having a very sick 99 Subaru station wagon led me to visit Dutch's often, though they were always clear about what repairs were a necessity and which were optional. Many times, I was brought out to the shop to see my car in the air and was shown what was in need of fixing and the exact parts that were in disrepair. They also were understanding on the financial strife that cars can put us through, and worked with me on payment plans as needed. All around, A+++++ service from Dutch's, and I will always give their shop the highest recommendation. read more

By far the best auto shop I've ever been to, and quite possibly the best experience I've had getting service in any industry. The other reviews have got it spot on- everyone is extremely kind, patient, willing to answer questions, and (most importantly for a female with car problems) not condescending. I've been in 4 times for various issues, and have left every time feeling great and with a car that runs better than before. They're very upfront - today they recommended me to another shop that would be able to do the job more efficiently than them - rather than trying and failing or spending a lot of time and money on an issue they don't specialize in. Every price is fair - they detail what cost is parts and what is labor, and it's a great rate - and the pride they take in their work gives me confidence in it as well. They even work with my schedule, allowing me to drop my car off after hours and come back for it right before they close. I will be a dedicated customer for as long as I own a car in Madison. Nan and her crew are complete badasses. I leave feeling empowered, instead of previous auto shops that I would leave (occasionally in tears) feeling broke and belittled. I only wish I could bring in other aspects of my life to be fixed by Dutch's!!! read more

I went in to the Dutch's experience so wanting to love and support this business and though I had heard a few things about negative personality issues with some of the staff, that wasn't going to prevent me from giving them a shot. I had my car towed in to their shop for an electronic issue, brakes, and a tire fix. The car wouldn't stay running and nobody at that time mentioned they didn't have the equipment to diagnose those problems. When I didn't hear anything back after a few days I was told they still didn't have a diagnosis and was asked to be patient, they were in the middle of a move. On day 10 when I checked in there still wasn't a diagnosis but they did give me a beater loaner after I explained I lived in a rural area and didn't have a second car in my household. Every time I'd drive by the shop, I'd see my car still sitting in the same spot in the back parking lot, no tracks in the snow showing it had moved, and the tire still flat. Twice I had to relock the doors as they had left them all open. Nearly a month in I was told they didn't have the diagnostic equipment to fix the issue and I'm still wondering why it took that long to tell me. Not one thing was fixed on this car in that entire time. When I went to return the loaner on the day they requested I was told I had less than 24 hours to get my car out of their back parking lot or they'd push it out on the street. Apparently their lease was up but nobody had told me that until that day, when it was the coldest on record and AAA wasn't doing any non-emergency tows. They didn't care. I managed to get the car towed back to my farm with the tire still flat and new pair of jumper cables I had recently purchased missing from the trunk. I realize there was a move going on at the time my car was there but regardless of that, automotive care will always be a customer service business. It's not hard to be kind, let alone extend an apology, especially when customers are patient as I was. There are too many other auto shops in Madison to have to take this kind of incompetence and rudeness. I've never written a negative review before on anyone and realize this will probably be taken down along with the other bad ones that no longer exist on their review page but I really really do not want this to happen to anyone else. Stick to the professionals who are honest and know what they're doing. read more

I tend to find something that works and stick to it....not in all areas of my life but certainly in the areas that tend to not be my specialty. I leave it up to the experts. I found Dutch's recently after it was suggested to me by a friend who saw glowing reviews on the Nextdoor app. This place is in my neighborhood so I decided to check it out. I recently received from my usual mechanic a pretty outrageous seeming quote for some work I needed done, I decided to get a second opinion and quote to compare pricing etc. this is what brought me into Dutch's. I instantly felt comfortable in their space and talking to their staff. They were up front with me and told me they don't price match but they are honest and fair and their aim is to make their customers happy and do good work. I really liked this approach from a mechanic. It seems so simple but I am not sure in the last two states I have lived in have I ever felt like I could trust a mechanic from my first meeting. I decided to schedule to have the work done here instead of my usual mechanic... the cost for the work was almost $200 less than I was originally quoted! I am so glad to have found Dutch's and I will be going back to get more work done on my car very soon! read more

These folks don't mess around. I'm leaving the state and asked for a dignostic. All around they are quite informative and honest about what they can and cannot do. What I find reassuring is that, in the event they locate something they can't resolve...they locate a resource that can. In some cases they make the calls for you. It reminds you of a time when small business owners thrived with excellent customer service and support. You won't get that at the chains or the dealerships but its nice to see in local flavor here on Madison's east side.. read more

Dutch's Auto Service - Always awesome service from the owners here... - Auto Repair Near Me - Madison, Wisconsin

I was recently referred to Dutch's Auto Service by a family member who raved about the amazing service and friendly atmosphere. I easily set up an appointment by phone, and when I arrived, they got my car in the shop on time. Within 45 minutes, my oil was changed, my tires rotated, fluids topped and I was given a quick synopsis of the future of my brakes. Everyone was extremely friendly, there was no pressure to have any additional work done, and the prices were extremely fair. I will definitely be bringing my car back for all my auto service needs and will sing the praises of Dutch's to all my friends and family! Thank you! read more

No no no. Called them to ask about the price for replacing a part on my car and a week later still no callback. Then stopped in with my car, received apologies, said they would call back with an estimate. After two weeks and no callback called the third time. Apologies with a promise to call back. Guess what? I'm still waiting, months later. read more

I've used this garage two times in as many weeks. The first was for a standard oil change which was fast and cheap and excellent. The second was because my master/slave cylinders died on me. I had my car towed to them overnight. Even though they were very busy, they managed to get my car done extremely quickly and for an extremely reasonable price. I was worried my whole clutch had blown and it would cost me $thousands and would take 2 weeks. Instead, they had it done in 2 days for $200. Great service, great shop. Being a female who was relatively new in town, finding a shop that I trusted not to try to take advantage of me and who did such great work for such a great price... that's amazing. So happy - and this is from someone who gets extremely stressed out by the mere thought of having to take my car into the shop. read more

This place is great, I brought my little beater here awhile ago thinking that was the end of my car but they got it up and running better than before. I trust this company to be upfront with my about cost. I'll be bringing my car here again soon! I can't recommend this company enough! read more

This is the best place I have ever taken my car! The mechanics a excellent and very honest about problems you car has, what absolutely must be fixed, and what can wait. They aren't out to scam you--they are genuinely interested in helping you fix your car as best they can for as cheap as possible. I cannot recommend enough!! read more

Highly recommended!! The mechanics are extremely knowledgable and actually care about their customers. They took the time to clearly explain what was needed for my car and the price for the repair was very reasonable. You will not be sorry taking your car here. read more

I started out with Dutch's on the wrong foot. I bought a car and included in the purchase were front brake rotors, pads and guide pins. I asked Dutch's to put them on for me. I said I know it is a no-no to bring your own parts to a repair shop. The response was "We stand by our work". I know they were not thrilled. Nevertheless, they did the repairs, and even have a night drop for keys so I could drop off my car after work (I work late nights). This way, they could start work on it in the early AM while I was still asleep. My brakes are done, the cost was SUPER reasonable, and now I have started what I know will be a long, dependable and trustworthy relationship. I promised Nan I'd never bring in my own parts again. THIS IS BAD. DO NOT DO THIS, PEOPLE. Before I drove off, we talked for almost 30 minutes about what other work my car needs, and I got estimates for each item. These folks know their stuff. 28 years of car repair experience is nothing to sneeze at. I know that I will always get outstanding, affordable, and honest service from Dutch's Auto. Lastly: if you need your car back by a certain time, it is your obligation to tell your mechanic. It is not their job to read your mind and know when you need it by. It is also up to you to talk about estimates, and if it is more than you were "led to believe", then you can ASK why that is. Sometimes work can take more hours than originally expected, especially on an older car. Communication is key. read more

Incredible service! These folks stayed late to help me with a busted hose that could have led to some serious radiator issues. I'm on a road trip and needed to have this taken care of immediately and didn't think anyone in town would be able to help at short notice. Nan (one of the owners) went out of her way to track down a part they needed and was extremely communicative the entire time I was waiting. I never thought I would find an honest mechanic other than my hometown guys. Dutch's is the place to go for HONEST, AFFORDABLE work. Thanks again Yall! read more

Two thumbs up for the Dutches Auto! No b.s. great service and kind folks.

Due to the good reviews I've brought in 2 vehicles to be fixed. After the 1st "fix" I didn't make it out of the parking lot as the issue had not been fixed. They fixed the issue again and it cost us more cash for them to do so. I considered this a fluke. The same poor service happened to the second vehicle. I brought it in to get fixed and didn't even make it a block before I realized something was really wrong with the car still. I honestly wonder if they even drove the car. They told me that what's wrong with it now was not what was asked to be fixed and they would need to charge another assessment fee. Initially, I had told them the breaks seem to be locked up and it is probably the back right tire. Now it seems to be the front tires that are the issue. I couldn't drive it to know for sure and thought they would tell me what needed to be fixed. Because I didn't tell them this up front they didn't even look at. The real problem here is that the car is not worth that much in the first place and I needed an accurate assessment up front to determine if the car was worth fixing. I did tell them this up front! Since the car is not worth putting any more money into we ultimately threw away $700. They are nice people and seem honest but I could never in good conscience recommend their services. read more

I've lived in Louisiana, New York, Tennessee, California, and Wisconsin. Of any and every car repair shop I've ever been to, Dutch's is hands down the best. Honestly. read more

Completely trustworthy shop. Excellent mechanics. They have fixed our car twice and we have never had such great service from any auto shop. These are very special people, and they will take care of you. read more

Always great service. Never over priced. Always booked at least a week ahead. Service & knowledge worth the wait. read more

Nan and the whole team at Dutch's are great! They know what they're doing and are honest about what repairs are and aren't needed. They are all just all around good people and I'm happy to take car to a mechanic that I trust! read more

My Chevy Aveo needs a new timing belt and after being told it would cost $700 to replace it and it's water pump I thought I'd call around to see if that was the normal pricing for something like that. I called about 5 places all giving me a qoute around $600. They also couldn't get me in until after the weekend. When I called Dutchs she qouted me for $200 less and could have me in the next day! I just dropped off my aveo but I am confident after talking to the owner (who is a no bullshit kind of women, which I appreciate) I know my car will be in great hands. I really suggest Dutchs based on the service and cost based qoute I have received. Top notch service. Thank you Dutchs! read more

Dutch's Auto Service prices are approaching ridiculous. Ask about their "hidden costs" when getting estimates. A couple of months ago a friend was waiting for his repair at my house (one block from their North side location). The estimate on his repairs was around $300.00. Final charge was over $500.00! My wife recently got an oil change / tire rotation; the bill was $50.00! Today, I called for an estimate on a tire pressure, slow-leak. She told me around $18.00. I even said "So, around 20 bucks then?" She said, "Yes". After a fifteen minute wait, the total charge was $33.23! Of course I asked for an itemization. The invoice says: $18.00 for "bead" seal around tire; Tire wheel weight: $3.50. Shop supplies: $6.00. Hazardous materials: $4.00 (both of these combined were listed on invoice as "Parts"). Tax: $1.73. So, I asked, "What exactly are shop supplies and hazardous materials?" She told me that that is a charge they put on everything that goes through the shop! (not an answer to the question). Seems to me a classic "Bait and Switch. Needless to say, I will not be recommending Dutch's to anyone, and convenient or not, we are done with Dutch's Auto Service! read more

Took my car to Dutch's about 15 minutes before they closed to get a headlight replaced. Nan and Crystal were super nice and switched out the headlight on the spot to avoid me having to leave my car there over night. The whole thing took about 10 minutes and only cost $25, plus they were cracking jokes the whole time so it made the experience fun. I would definitely recommend this place to anyone in need of auto repair/maintenance. read more

Dutch's is great. Hadn't been there before and they were super easy to work with. When I picked up my truck, it ran better than new. Nan explained everything they did and the price was more than fair. Definitely my go-to place for repairs from now on. read more

I had a very pleasant experience today. Nothing needed to be done to my car and that's exactly what they told me. Just a silly maintenance light that comes on periodically. Aside from that, their patrons were singing their praises as soon as I sat down on their infinitely comfortable couches. They seem to be focused on honesty, integrity and education. I noticed they even offer auto education classes for $40. "Don't get taken for a ride, you're the driver!" I went ahead and got an oil change ($30) because I was almost due and they rotate your tires for free along with it. Thanks! read more

Dutch's gets my business because they are honest, knowledgeable and straight forward. And they do excellent work. Jeff Z's review is a real aberration and unllike anything I have ever experienced at Dutch's. We have two cars and have never, ever, been remotely dissatisfied with the attitude or abilities of the folks at Dutch's. I never give any business a five star rating but you won't be disappointed with your dealings with Dutch's. read more

Dutch's Auto saved me!! I was stranded 2 hours from home when my car died on the side of the road. After looking at Yelp reviews I decided to have the car towed to Dutch's Auto. Within a few hours my car was repaired and at a great price. They did not take advantage of me being stuck or being desperate to have my car fixed. It was actually the opposite. They were compassionate and understanding of my situation. Very friendly and knowledgeable. Highly recommend! A+ read more

I would rate Dutch's as the best Auto Repair service that I have ever taken my car to. We were moving cross country from Washington State. In the middle of our trip, our 2007 Hyundai Elantra was making a terrible knocking noise when turning the steering wheel. We took it Dutch's and I could not have been more happy or satisfied as a customer with their help. Since it could not be fixed in one day and the parts were not on hand so we dropped off our car and continued the rest of our trip for another 500 miles. Then drove back several days later to pick up our car. We were not over charged, they fixed the problem and they they took care of us. They are small shop with a big heart to take care of their customers. If you are looking for superb quality service and customer care then I Dutch's Auto Service is the place to go. read more

The whole crew at Dutch's was amazing! I didn't even know it was possible, but the motor (or transmission?) went out in my windshield wiper motor...ugh. I went to two different mechanics that each told me the part alone would be $700!!! That's not what anyone wants right before Christmas. I called Dutch's to see if they could help and Nan came to my rescue. She talked to me on the phone, emailed back and forth with me about options and quickly found a way to help. She found the part my car needed and literally fixed the damn thing in like an hour. I honestly can't say enough nice things and genuinely felt so grateful for all of the help, concern, flexibility and cost savings. I thought it would cost me over a $1000 to get the thing fixed with parts and labor, but Nan got everything taken care of for less than $200. Thank you, Nan!! And thanks to everyone at Dutch's that had a hand in getting me safely back on the road. Y'all rock!!!!! read more

I loved the service I got from Dutch's Auto! I dropped my car off for an oil change and also wrote down some other car issues/concerns I had and Nan was so great at addressing them. Oil changes w/regular run about $30 for 5 qts and $55 for synthetic. While you're car is there for an oil change, they also do a complimentary inspection. Nan kept stressing to me on the phone that they will let you know what's going on with your car, and won't push you to do any repair work that isn't immediately necessary. I really appreciated how she took the time to explain my car's issues to me in laymen's terms, and how transparent and honest she was. There was an issue with my car's turn signal, and I had been quoted $500 from another auto repair shop to fix it, but Nan told me that the part that needed replacing didn't need to be ordered from the manufacturer, and therefore could be replaced for $100. I also love the fact that this is a business run by women, and it's so close to my house! I highly recommend Dutch's for your car's needs! read more