Clearly the only other person to review this terrible place has some kind of personal relationship…read morewith the doctor because this place is awful. Dr Delgiorno is just there for the money. Billing you in every way possible. Go get labs before you appointment and they'll still do an A1C in the office so they can bill you again. Wear a pump or a CGM and prepare to get billed even more. They will bill you just to look at your pump and CGM data. But won't tell you this in the office. You'll just keep getting bills months later. Nothing they do in the office is covered in the "office visit" bill. And they will strongly recommend repeatedly that you should come back more frequently. So they can bill you more. Also if you work an actual job it's gonna take you 3 months to even get an appointment unless you like wasting your PTO days. Type 1 Diabetics beware!!!! He's not an insightful doctor. He doesn't listen. He's insensitive. Low blood sugars happen for type one diabetics. It's part of the disease. He scolded me like a child when reviewing lows on my CGM. I'm not 5 years old. It was completely uncalled for, unnecessary, and disrespectful. He doesn't know about any of the new insulin pump or CGM tech. Sends incorrect prescriptions. And on top of it all his office staff is so rude!

After an appointment with my family doctor back in June and he wanted bloodwork done, I received a…read morephone call from his nurse telling me he reviewed my results and wanted me to call Dr. Charles DelGiorno immediately to schedule an emergency appointment. She gave me the number and specified only to schedule to see him, not anyone else they may say is the soonest. (If you've read my other reviews, you'll see my review of my family Dr and had been with him forever, no matter which office location he worked at and when he says jump, I say how high, lol.) So, I called the number and got this long automatic introduction (apparently their office had just been located to this new location so it was an explanation recording before you push the number you need). Anyway, the girl that answered was super duper friendly and automatically tells you her name is Nicole. I love that. That's usually the first thing I ask bc I want to know who I'm talking to to before every conversation in case they decide to get rude, lol. I'm just that way. So, I told her exactly what my dr's nurse said and as soon as she put my name & dob, she was able to see all my information on her computer and confirm it. I didn't have to do anything! No getting fifty million questions, no getting my insurance card out, even though I'm a new patient, I mean this was so easy!!! Then she says ok, Can you come in the day after tomorrow? I'm like, REALLY??? WHOA!!!! I was completely ready to hear the conversation to go totally differently: like you get "well, the soonest we have is.......yaddah yaddah yaddah". NOPE!! Didn't happen! Now, let me tell you about how thorough Dr DelGiorno was (is bc I'm still seeing him & will continue to!). He spent an hour with me! Very personable, listened to me even when I ranted on, lol. (I'm Italian, I talk a lot, fast & with my hands). Again, he listened, answered all my questions, sent prescriptions over electronically, walked me out to the desk where I met Nicole in person (she's amazing) & had her give me a kit to check my blood sugar at home. She set it all up for me and showed me step by step how to use it & Doc said, see you in 6 weeks unless you have any problems before that, call & Nicole will get you in. Hello?!!! Now this is why my family dr specifically sent me to him. He knows I like old school doctors who treat you like their own and not the ones who are in & out after making you wait and don't care. I'm telling you, if you need an endocrinologist, go see Dr DelGiorno!!! 5 stars all the way!!!!!

I am extremely disappointed with my recent experience with the CooperCare Alliance office in Cherry…read moreHill regarding medically necessary diabetic supplies. For over two weeks, I have been going back and forth between the pharmacy, my health insurance company, and the office simply trying to obtain my glucose test strips. Unfortunately, this is not a one-time issue -- this happens every time I need refills. I have made countless calls to the office, my insurance company, and the pharmacy. My pharmacist has also contacted the office directly and expressed frustration with the ongoing delays and lack of resolution. Multiple insurance representatives have contacted the office while I was on hold and repeatedly explained that a prior authorization was required. Each time, I was told the authorization would be submitted. One representative from the office, Kathleen, specifically informed me that the prior authorization had already been submitted and that the office was simply waiting for a response from the insurance company. However, after speaking again with my insurance company the following day, I was informed that no prior authorization had actually been submitted. This was extremely frustrating and concerning, especially after being told otherwise. Today, the same process happened again. A representative from my insurance company contacted the office while I was on hold and spoke with someone named Jackie, who was faxed the prior authorization form again because the office stated they did not have the forms that had previously been sent by several other insurance representatives. Unfortunately, this is the same thing I have been hearing since last week, yet the issue still remains unresolved. I even sent a formal email to Nichelle Edwards, Director of Clinical Practice, explaining the situation and the ongoing problems obtaining medically necessary diabetic supplies. As of today, I still have not received a response. No patient should have to repeatedly advocate for themselves and endure this level of confusion and delay just to obtain essential diabetic testing supplies needed to properly manage their health. Merena C

The cooper care alliance now has someone lie to you when you and tells you they are at whatever…read morelocation physically that you ask, and are actually sitting at home. I called to ask if I could come in early because I was already in jersey. First thing I asked was she physically at the location. She told me she was and that my doctor was booked up till 5. Come to find out at my phone appointment that my doctor and assistant were actually calling people since I had originally called to come in early. This same person then swore my doctor was booked for 3 months. I said it 3 times, and she still booked my appointment for only 1 month. Quite possibly the worst customer service I have ever experienced. If you enjoy and want the ability to call for fair customer service, THIS IS NOT THE PLACE YOU SHOULD BRING YOUR BUSINESS

I have been trying for 3 days constantly from morning until 5:00 to request an appointment for an…read moreMRI but no one ever picks up. I have to contact my gastroenterologist and get her to allow me to go to someplace else for an MRI I'm not waiting for them to pick up their phone which they never will.

Easiest imaging appointment I've ever had in my 53 years. In and out. Pleasant personable staff…read more Caring and knowledgeable. Will no longer be doing imagining at the hospitals.