Fantastic customer service! All star is my family's go to for car help as they are honest and just…read moregood people. Feels so nice to know they aren't going to try to take advantage of the fact I know nothing about cars. They always try to get me the lowest price and that is very appreciated. They go above and beyond! Would recommend!

I was contacted by the owner after having a discussion he offered to help me out with the…read moreinspection cost and in my opinion made things right I do appreciate the time they have taken to understand where they went wrong with my visit, very professional! Thanks Justin.

Rating: (5/5 Stars)…read more Highly satisfied with Automotive City! They perform fast, high-quality, master-level work with complete financial honesty and mathematical transparency. Honest Labor: Each job was billed strictly by precise, standard guide hours without padded time. They even proactively gave me an overlapping labor discount on related work. True OEM and Aftermarket Pricing: Sourced high-quality parts, Napa and Genuine Toyota factory parts and passed them through at true dealer MSRP without arbitrary shop markups. Massive Value: Their automated matrix contract discount saved me over a thousand dollars! Spencer and his automotive technicians are hands-down among the finest in the industry. The outstanding level of patient and considerate customer service provided by Spencer and his staff, combined with mechanic expertise of their ASE Master Certified Technicians is simply elite. Automotive City, Inc. is friendly, efficient, fair, and honest, with down-to-the-penny competitive invoicing. This is not super common in this industry. A real community gem in Nevada County! Highest recommendation!

They are amazing! Got my car in the shop immediately, the job was done. Within 2 hours. Excellent…read moreservice! Highly recommend!

Not sure what went wrong to make my 2nd visit turn out so bad?…read more My first visit at Nevada County Auto Repair for new front brakes went smooth and successful months prior... Brought in my 2013 Subaru Legacy for a P0171 code (lean bank 1). I own an automotive code reader, so I at least had a code before I dropped off car. Having some knowledge is better than nothing... I get a call a few days later saying they are still trying to figure out the problem, but have replaced front 02 sensor. At 5 days later, I am told they replaced the MAF sensor (without authorization). I would have authorized it, but it would be nice to know that was the actual problem, without guessing. I'm told at this point they will reset the computer, clearing code and hoping this fixes it... The day I pick up the car, I finally find out how much all of this is going to cost. I get charged almost $1,000 for an 02 sensor & MAF sensor. Bearing in mind both sensors on a Subaru are located at the front of the car, the MAF unscrews at top of engine bay in easy reach. I paid that bill calmly, and just wanted my car back, but.... I get out to the car to drive away, and see the "low gas" light on, and needle below the E mark on the gauge! I brought the car in with over a .25 of a tank. Not much, and I totally understand the mechanic needed to drive the vehicle around to make sure it ran ok after the work performed.... BUT I do not want to drive the car on E getting to the gas station to put more in, AND it's not good on the fuel pump to drive on "E"! I go back into the office, very politely explain the situation; and am told by both Todd & Kim(?) that there is nothing they can do, and NO we don't have a gas can to even give you a 1/2 gallon to get to the nearest gas station... At this point I thought I was on some kind of reality show and camera's were rolling to catch the look on my face, but this was real. Not believing all this, I left; hoping and praying I didn't stall going through busy intersections. Well, today I am right back at code P0171 with the same exact symptoms I had a month ago. I have no idea what other tests were performed, as the bill shows nothing of further diagnosis. Did they check all rubber vapor hoses? Was the PCV valve ok? Fuel pressure? Are the parts genuine OEM? I have no idea. I guess for $996.06 you don't get that info... Do this to help protect yourself: Watch Scotty Kilmer on YouTube and buy a code reader (at least get some idea of what's going on if you have to visit an automotive repair shop). Get everything in writing & ask for your old parts back (by law they have to give them to you).

My brakes needed to be checked because for the past month it's been shaky every time I would use…read morethe brakes and I was getting worried. I started to ask around and a lot of people directed me here. So I called and talked to Kim and had requested an appointment to get my brakes checked and she was so nice and very helpful! I dropped my car off in the morning before they opened & they got to work. I really appreciate how informative and polite Todd was, super professional and was also nice enough to give a recommendation for a tire place. Overall I will be returning here, great place!

I had an excellent experience with Certified Auto Repair, and a big part of that was the customer…read moreservice from Ryan. When I first called, Ryan was upfront and honest about their scheduling timeline and let me know they were typically booked about a week and a half out. I didn't schedule immediately because I wanted to compare quotes from other shops, but after calling around I decided to call them back a couple days later. Ryan confirmed the same availability window and unfortunately their next opening was the day after our road trip was supposed to begin. I thanked him anyway and figured we were out of luck. Then, about 5-10 minutes later, Ryan called me back personally and said he had reached out to some of his morning appointments for the next day and was able to fit me in if I could do an early drop-off. That kind of effort is rare. He didn't have to do that, but he went out of his way to help us out knowing we had an important trip coming up. They completed the much-needed work on the vehicle and took a stressful situation completely off our plate. That small gesture earned them a new loyal customer. Honest communication, real customer care, and willingness to go the extra mile still matter, and Ryan absolutely delivered on all three.

I cannot say enough great things about this place. It has been my go to since moving to Grass…read moreValley. Ed and Ryan are a great team and the job always gets done right. This is one of those small town shops where you are on a first name basis with everyone there, and the biggest thing is trust. I know that if Ed tells me something needs to be done then that is the reality of the situation. No upselling, or anything like that. Just good honest hard working people.

I just wanted to say THANK YOU, GRANT! I am new to the area and needed maintenance done to my car…read more Grant was awesome! He is honest and more than fair. He replaced my air conditioning unit and gave my car the 100,000 miles servicing it needed. I am grateful that I have found my new mechanic! Shelly

First time there for a dead battery and engine mount. Sent on recommendation of customer and now…read moremy car is running great. Would definitely go there again!

I only take my car to Foothill. They are always fast, honest and easy to work with. I trust their…read moreadvice and appreciate their above-and-beyond service - every time.

I'm recommending Foothill Car Care, owned by Kilen not because of what they repaired but what they…read moredidn't. It can be difficult to find a business that operates with a high degree of integrity, honesty and professionalism BUT Foothill Car Care has all of these. Our 2007 Highlander broke down, the engine seized up. Long story short Kilen talked with me and said, "Honestly I would not recommend repairing it because the costs would outweigh the worth of the vehicle". He could have recommended the repair for upwards of $5,000 but he didn't. Truly, a wonderful and professional businessman and so very easy to talk with. MANY THANKS KILEN

The crew at Douglas Automotive in Nevada City is the best of the best!…read more - premier auto technicians - reliable + fair prices - top tier customer service I needed a ride to and from my house and the shop and Randy and Jeff made that happen for me. I appreciate this team so much! Customer for life.

Unprofessional, immature, disrespectful and sarcastic when questioned about a bill emailed for…read moreservices rendered without first calling to discuss the changes needed and get approval on price and what to move forward with. Instead of taking any accountability or kindly speaking into any misunderstandings, he immediately responded with sarcasm and disrespect - "Oh well we can undo the work we just did and you can have an non-functioning can instead." He ended up reducing the price. No kindness, non engaging and simply an a%#hole. Cold and cut off. He could have been having a bad day, bad month or bad year which I feel for AND you run a service business. Just lost 3 clients.

This is the only shop in town I trust! They're the best around. They're fast, reliable, and go…read moreabove and beyond. Thanks B&M, will always be using your services for all my auto body needs!!

I highly recommend B&M for the excellent work they did on my Honda. They are honest and have…read moreintegrity. This crew is solid and I am very pleased with the results. Skip the bigger commercial outfits in town that the insurance companies direct you to. B&M takes your insurance and gives an extra level of service and skill that you won't regret. Thank you Mike and crew. I am so grateful to you all.