Below is my story about Rolly's Auto Body, a business that has proven to me time and time again that they are by far the BEST auto body shop in Grass Valley. Not only are they HONEST, reliable and do a fantastic job at auto body repairs, they also go above & beyond to treat their customers with THE BEST CUSTOMER SERVICE I have ever experienced with any car related business. It is hard to find a auto body or service shop that you trust is not ripping you off, but I would bet my last dollar that they will always offer the most competitive price and do the best job in Nevada County. I have had a few too many trips to this shop than I would like to admit, so the following review will explain my story that leads me to giving a 5 star review, but I wanted to start off with the basics, so if you choose not to read further, you still know this is the place to go! The story is fun & a good read, but if you are pressed for time, simply proceed to final paragraph to find out my main reasoning behind the 5 stars!
I initially went to Rolly's Auto Body because AAA guaranteed the work done on the vehicle for life through a AAA Approved shop and Rolly's was the closest approved shop. I wish my need for a good auto body was not so important, but finding these guys was god sent!
Flashback to December 2014, I was 7 months pregnant & reported a "hit & run" to AAA. I was scheduled to drop off my car on my way to the airport to go home for the holidays so they could work on the vehicle while I was gone. It was 2:30 in the morning & I was backing out of the driveway on my way to drop my car at the shop en route to the airport when I smashed into a tree in my driveway. Tailgate ruined, glass everywhere and my husband already left to meet me at the shop. After a minor (i lie, it was major) panic attack, we just drop the car off like planned. It was the middle of the night and I needed to get to the airport, so I just left the car and figured I would call them in the morning. I think the humor of a very pregnant woman crashing her car on the way to drop it off for other repairs was the start of a great relationship. Unfortunately, I had to file a 2nd claim with AAA for the 2nd accident, which meant that my $500 deductible was now $1000, but I had thousands of dollars worth of damage done on 2 completely different parts of the car. Rolly's felt bad that I had gone through this and must have been in the holiday spirit, as they did a bit of bonus work at no cost to me and installed new headlights and something else (i forget). I knew these guys were amazing from the start, plus I felt drawn to them, as we definitely had a few laughs together over my situation.
My second run in with Rolly's was a few months after my son was born, again in my driveway, and again backing out - except this time, I not only damaged my brand new car, but also hit my friends car. Both of us went to Rolly's and once again, they proved their ethical business approach and did a great job repairing my vehicle and hers. She has since taken her car back as well...
My most recent encounter with Rolly's is really what gets them the 5 stars & has guaranteed that i will never get my vehicle repaired anywhere else. Another driveway incident but this time a neighbors and it was my dog, not me, that lead me to Rolly's. A few months ago, my dog got out and jumped on my neighbors car and scratched it up pretty good. I was devastated when I got the call that she would need to take it to a repair shop to get the scratches out. She first went to Tripps, where she was offered 2 quotes. One for aprox $100 to buff out & almost $600 if that didn't work. YIKES! Of course, I would be paying for the repairs, so I wanted to go to Rolly's for a second estimate. I figured my repeat business and past relationship would get me somewhere, plus, I just loved these guys and if I was paying anyone, I wanted it to be them! I decided it would be best if I went in to the shop to let them know that my neighbor would be bringing in her car and explain the story so they could put a face with the situation. They told me that the estimate she got from Tripps was fair, but they promised not to charge for the buffing if they needed to do more work. That right there saved me $100 but, I never expected what they actually did for me. Walking out, they assured me that "I had earned a FAIR price & they would take care of me" so I knew I was in good hands. Two days later my neighbor went to Rolly's and they took care of her on the spot! Within 15 minutes, they buffed out the scratches and told her that it was on them! I could not believe it! I almost cried! what a GREAT business to take care of a customer like this. Now, I hope I will not need to be such a regular at this shop in the future and my accident record gets better, but you can guarantee that I will never go to another shop if I need auto body work done & I know I am responsible for at least 3 others who feel the same! Thanks read more