Austin, my technical specialist, was terrific. NSD has a real issue with their schedulers; they outsourced it to another country and you can't understand a word they say when you're setting up an appointment. Otherwise NSD would get 5 stars (arguably I should give them 2 stars; that's how bad the schedulers are). read more

Honestly, I didn't go to this location but when I did the survey, this is the location it links to review on Yelp for. The location I went to is not one of the two listed and is basically just an office in a commercial office space on Arroyo Crossing. I didn't have to do a full sleep study at any location, I just received machinery to do an at home sleep study. I'm not going to lie, I was a bit confused when I was looking for the office. The address says Suite 220, but when you look at the directory in the building, there is no Nevada Sleep Diagnostics, it just says Regus. When you get to the door, it's locked and there are a few pieces of paper taped to it with instructions. Luckily, the Nevada Sleep one is closest to my eye level and had clear directions about what extension to call. My appt was supposed to be at 230pm but I'm a crazy person about punctuality so I was there at around 210. Austin was the person helping me and he answered right away and was able to bring me back immediately. Austin was fantastic and really did a great job explaining to me how the machine works and what to do. I didn't really have any questions at the end because he was so thorough. I couldn't have been in the room for more than 10 min but I left feeling like I fully understood. The only thing I would suggest is better tape for the packet. None of the tape adhered to me at all for either night but thankfully the wires mostly stayed on without me having to wake up and fix it all night. read more

Very professional...felt comfortable and at ease during my overnight stay. Staff informed everything they were doing .

Reno lab is a very nice facility. my room was quiet (mostly) and restful. bed was just like the one we have at home. staff courteous and attentive. took time to answer all questions. plan to arrive ready to go sleep shortly after arrival. they will be ready to send you home early! (5 am in my case) Making my appointment took several phone calls spread out over a couple of weeks. However, once I got on their calendar my experience by phone and email was rapid response. Initially my appointment was a couple months out. I asked to be on a waiting list and within just a few days found myself with a next day appointment at the facility I wanted to visit. Overall, well done. thank you. read more

Could do the study at home in your own room and in your own bed which helps the falling asleep process. Waiting for my test results now. Hoping to be on a CPAP machine soon, have needed to be on one for years but never went through with it. read more

Courteous and pleasant staff. Straight forward instruction on how to use the equipment and returning equipment when done. I spent less than 10 min in their office before I was on my way again. read more

Ryan and Chris literally were able to get me a cpap less than a week after having a study which showed my test results needed STAT attention. With the insurance red tape and my primary care doctor incompetence it is a Christmas miracle. This place is amazing . Highly recommend. They went above and beyond. One of the best experiences I've had with a business in a long time read more

Stayed here overnight for a sleep study And I woke up in the middle of the night covered in bed bug bites ! I went to the bathroom to check and had bites all over my leg & arm, so I went to report the issue to the staff at the desk and they basically blew me off and said sorry nothing I can do for you and told me to go back and sleep in the bug infested bed ... rude old man who works at the desk shouldn't be working here he ovb. Doesn't like people NEVER AGAIN read more

The best sleep my husband ever had he claimed. I'm going to have to get the specifics so that I can write a proper review, but--- in the end of it all, my husband was diagnosed with mild sleep apnea. They set him up to spend the night at their facility which is clean and comfortable, hooked him up to all these wires and told him to go to bed! While he slept they watched his breathing patterns and took note of all the times that he stopped breathing. Again- I need to get more information from my husband about the process and comfort- but in the end my husband has opted to sleep every night with the C-Pap machine before going for surgery, and so far so good! His snoring is very minimal and it took him a couple times to know how to use and wear the mask.... but---- it seems to be working! I will be back to give a complete review! read more

I had a great visit. Their experience in the business definitely showed. The process was seamless. They emailed me all the information that I would need ahead of time and had all the regular questions answered. Staff was squared away and made me feel at home. The rooms were clear and made the whole process as painless as possible being that you have to have about 10 plus wires hooked up to you. Staff was very knowledgeable and explained about all the different sleep disorders and their remedies. read more

I had a sleep study here recently. The staff was very professional and pleasant to work with, especially my tech Karen. She was an angel in blue scrubs. Awesome! The test itself went down without issues. The thing that really surprised me was that there was not a television in the room. Now I personally don't like TVs in a bedroom for SLEEPING. A bedroom is meant for sleeping, not watching TV. My wife on the other hand, would have turned right around when she saw there was no TV. She cannot fall asleep without the noise from a TV. Other that that the bed was comfortable. The sheets were clean and the pillow was comfortable. Good experience, maybe just add TVs. read more

Horrible customer service. Virtually impossible to reach a human being on the phone. My husband had a sleep study 2 months ago. Apparently, they got him mixed up with someone else. The medical equipment company they referred him to says the clinical documents they were sent did not match his information. So that's it. The entire sleep study was all for nothing and our insurance company paid top dollar for a sleep study that there will be no resolution for. He still suffers from sleep apnea nightly and no one from nevada sleep diagnostics cares enough to pick up the phone and assist us. Did I mention this has been going on for 2 months! We were given a copy of the sleep study, which has the correct name. However, the medical equipment company we were referred to will not accept it from us... it has to come from nevada sleep diagnostics. No one from extension 210, 212, 216 or 954 at nevada sleep diagnostics has once answered their phone! Terrible, horrible customer service. They dropped the ball every step in the process. Be advised...if your life depends on CPAP therapy, definitely do not use this place read more

A staff member tried calling me to remove this review. I will not update, edit, or remove it. Reported to Yelp.

Did an at home study, the physician that showed me how to set it up was friendly and answered all my questions. Unfortunately the buck stopped there. Trying to get the results is a process. Or rather lacking in process because their phone system is automated and could not seem to get ahold of a real person. According to their information online it says they fax the results to your physician. Physician seemed to have just as much of an experience trying to get the results. As I type I'm waiting at my appointment for the results to be faxed over. This is even after I asked 2 weeks ago about the results. Little over 2 months to get results (if I actually get them today...). Absolutely ridiculous. Also, their comment reminds me that they didn't even contact me about my pre-authorization until less than 24 hours before my appointment. I thought about cancelling because of this but they had a cancellation policy. I figured I'd be covered but nope, insurance only covered the first day and I had to pay for the 2nd day which was around $180. Not cool that they have a policy that protects them from cancellations when they can't even inform their clients whether or not their covered until the last minute. Perhaps they did sent over the results to my doctor and no one at my doctors office was competent enough to let me know. I asked 3 times about my results with my doctors office and they supposedly didn't have anything. Oh, and phone calls? I've no single phone call from them after the whole pre-authorization nonsense (looking at my call history, I called on the 16th, was called back on the 17th, a day before my appointment about not being fully covered!!!) and their automated system has no options for a voicemail system, or it isn't easy to get to if there is. Either way, ridiculous way of handling a review because they just means I'm going to lower my stars and add things I forgot about. Congrats. read more

The first test given to me by this establishment a few years ago was a small at home style machine. A one night test. Done. "Inconclusive". They then gave me another home test unit, a larger one, which was a bit uncomfortable to sleep with. They LOST the file!! Lost. All a waste of time. Third try - overnight study. I work late hours so they arranged for a kid to sit in the facility all night to monitor me. I laid awake all night & was not able to fall asleep for even one minute. Probably the longest night of my life. The kid came in to wake me around 7 a.m & told me they have everything they need. I told him I hadn't fallen asleep yet so how could they? He literally argued with me that I did fall asleep. I got up half dead & drove home. No call about the results. I don't remember how many times I called them to find out about the test. Hardly ever got a call back. No info when they did call. Finally someone was given the task to get me off their backs. They made up a story that I have Interruptive Sleep Disorder. No recommendations for treatment. No follow up appointment. Nothing. Adios. I left a message for them 4 or 5 days ago to please call me so I can find out the date of my last test. No call back. read more

I've been using the company for over 6 years. I've had some issues with them regarding when my machine broke down, but it was eventually corrected. Eventually being the operative word here. I have very bad sleep apnea and need my machine to sleep. A week ago the humidifier in my machine broke down and doesn't work at all... I need the humidifier. After calling the office last Friday, and telling them the problem, I was told that I would have to undergo another study in order to get my machine fixed, not for the apnea part, but for titration levels. I was told my insurance requires this. I explained there is NO way I can do another overnight study due to many reasons and that I KNOW there is a home testing that can be performed. Again I was told that your insurance wouldn't likely cover this (I have excellent health insurance and knew they would). I was told to go to the Tenaya office on Saturday to let them look at the machine to see if it was in fact broke. (Uh, the water levels do not go down, the hot plate is ice cold, there's blinking lights flashing, but I am not qualified to confirm this.) I went and the guy looked at it, took it apart and said "Yeah, it's broke. Call the office Monday to tell them." After calling the main office again on Monday morning and being told I needed to go in for a sleep study, I phoned my insurer and they told me they do NOT require ANY kind of additional sleep study testing for anything. I have sleep apnea and it's on file. I contacted my physician for a new prescription and a letter of medical necessity (I guess having severe sleep apnea on record doesn't count... for the medical necessity part) and had them fax this to the office on Monday. During the conference call my insurer had with a worker there, I was told by the office that someone would contact me from scheduling to get my machine fixed- or get a loaner until I received a new machine. It's Thursday, haven't heard a word from them and waking up with bloody noses from the lack of a humidifier on the machine is not pleasant, and being parched like I've ate sand wakes me up. I called the office again this morning and asked if there was a REFERRAL there for me, from my doctor. "Oh yes, the prescription came in but there is no letter of medical necessity. You need to have that too." So, I take it that if I had NOT called I would never have found out I need the letter of necessity and they wouldn't have contacted the doctor on their own asking to furnish it. It will be another two weeks I'm sure before I am back to sleeping soundly again. Absolutely ridiculous. UPDATE (afternoon 11/10): I got a call from the office this afternoon to come in for my machine to be replaced/swapped out? I never was given a reason exactly as to what they were going to do. I was told that the SOONEST they can 'squeeze' me in is November 19... 9 days away. I was offered an appointment one day next week at 4:45 pm, which I can not make due to inability to drive in the dark; hence one reason I can't come in for an overnight stay, so the soonest appointment is 9 days from now. That makes near 20 days with a broken c-pap machine. The gal I spoke to at the office said in the meantime they would be getting approval from my insurance and that it would take time. (I called my insurance, they said they'd have it approved in a day.) Once this is straightened out, I will be switching companies. They make NO effort to WORK with the patient, that's apparent and do not care at all about the person who has to struggle nightly, for sleep, with a broken machine. They gladly charge my insurance company their charges for equipment, etc... but do not care about you if you have a machine malfunction. read more

Started out good, then turned into 26 phone calls (yes I counted) and 2.5 weeks later to get my at home sleep study results. If you want fast results, this is not the place to go. Also, the date on my sleep study is 5 days before I got them, so that means they were ready for 5 days before I got them. read more

If you want timely and accurate results....go literally ANYWHERE ELSE! Had a study done before Xmas and told results will be in within a week because they have an inhouse doc. TWO WEEKS after new years day, they finally deliver results that were dated 6 days prior. They give the run around and refuse to deliver. List of excuses included: - the doc has to see it - the tech has to see it - the CEO has to approve it (not kidding) - we are closed (most of the day) for the staff meeting - the doc has to sign it Worst customer service ever! Take my advice....take your money elsewhere. read more

The sleep study itself was fine but it has been such a long process. First they sent my husband home with the test and then he did the test at home and returned it the next morning. Then after 2 weeks, we find out that his sleep apnea is so severe that they need him to come in for another test. Fine... But they had to book him a month out because they were booked. (So I'm mad that they are making a man with sever sleep apnea wait a month). They got the CPAP all figured out and he slept well during his in-house test. The man who did the test said many insurance companies let you get the CPAPs from them so they just set them up and send it with you when you leave. Not our insurance... So now we have to wait another 2 weeks for these results (which is clearly bull since he said they can send home the machines with people) and then they have to send the results to his primary doctor who then tells him where to get it. The whole process is long and ridiculous really. I understand part of it is my insurance but when you tell me my husband stops breathing 100+ times an hour and then tell us to schedule a month out and then wait 2+ weeks for results in going to be upset. What if my husband loses his job because he falls asleep? What if he gets hurt on the job? This whole process has taken 5 months this far, but I'm sure he'll have his CPAP machine by the 6th month. (It took FOREVER to finally get approved to go for a study, that part is not their fault) The office staff was rude and ticked off at me for even asking when his results would be in. You should have heard the way she spoke to me. She shouldn't be answering the phones if she's too good to answer questions for patients. She didn't even want to look up my husband's information! read more

This sleep company is by far the best I have encountered. My husband has had sleep apnea for the last 20 years and this company and done a great job at making sure everything is handled in a timely manner. The young lady I spoke to, I believe her name was Emma or Emily, was so helpful and made sure everything was followed up on. She also made sure to call me back to let me know where we were at with authorization from our insurance company and the shipping of my husband's device, since we are not close to their locations. I understand how insurance companies can put other companies through the wringer, and I am happy to say I will definitely be staying with this company. They seem to really care about their patients. And that in itself is appreciated. read more

Great customer service! Staff is very professional and knowledgeable! I would highly recommend this place.

I have mixed feelings about this company. On one hand they are very knowledgable and friendly but the people who schedule and handle billing are very clueless. I was diagnosed with severe sleep apnea and was placed on cpap. The girl who works during the day at lab really knows her stuff about sleep and has helped me find the perfect mask and even called to make sure I was happy with it. But the woman who schedule me to come in didnt know anything about the machine I had or even if she knew what mask I had despite coming in there 4 times before. Then when I had billing questions some guy kept saying he would call back but never did. I will continue to come back for my masks but id be nice if the people in the office could answer my questions. read more