I must update my review after multiple appointments for both myself and my son…read more The receptionist who I mentioned in my first review (very organized and friendly always remembering your name) walked out after my 5th visit. The next several visits included a different person in training each time. Paired with extremely long hold times, overall an unorganized front office full of Kaos. On my first visit I really liked the PA Trevor, I was excited to finally have a Doctor I liked after 12 years of searching (which Is why I returned initially) . Unfortunately, I never saw Trevor again. Each visit is a take who/what you get! Once your called back to a room it's a guessing game...who's behind door #3...? You'll wait in a room and have zero idea who the provider will be on any particular day. This creates no relationship or history with your provider. This office feels like a cattle call/urgent care. Although, don't expect anything to be easy afterward. Receiving a report via a phone call, needing records forwarded or god forbid your own records printed! Overall I consider this vibe an older urgent care clinic -whether you have an appointment or not.

Hard to find good health care in las vegas.unfortunately due to health issues I've been to many…read moreI was recommended by my friend to go there.from the time I checked in to the time I was finished I was extremely happy Very nice people,professional Patient and very fast service More important the people who treat you are very nice and knowledgeable I saw Trevor motter he listened to all my needs and concerns no Rush and no working with other patients the same time,he is extremely thorough gives you a complete examanation and knows more about health issues than anybody I've seen in Vegas They also have some in house testing which makes it more conveniet If you need health care I suggest you go to Genesis medical at 100 n green valley Pkwy You will be glad you did.

I absolutely Love PDS Medical Group Henderson!! I started going at the begining of this year with…read moresome major issues that Henderson Hospital was unable to help at all. Christine was amazing and went above and beyond to first of all get me out of excrusiating pain and then address everything involved until she found a solution. My wife and I are both treated like family by everyone at PDS Medical Group and we highly reccomend them for all your medical needs. I plan on staying with Christine and PDS Medical Group for all of my General Practicioner needs.

I just had the worst experience at the Henderson location. I had a simple appointment to go over my…read morelab results with my primary care provider Christine V. The previous time I did this, I was able to go during my lunch break. Here's what happened this time. First I got an email from PDS Medical on 12/24/25 reminding me I have an appointment on January 7th, 2026. I confirmed the appointment. Then I get an email on 12/30/25 reminding me I have an appointment and letting me know that I can save time by using e check-in. Done. I checked in using the online portal. Finally. I got a text message the morning of my appointment on Jan 7th again reminding me I have an appointment. Confirmed! My appointment was at 1:30pm, so I took a lunch break from 1:00pm-2:00pm. I showed up at 1:15pm. Checked in at the front desk. The receptionist, a very nice lady named Esmeralda charged me my $70 copayment. She emailed me my receipt. Receipt received in my email at 1:17pm. I waited in the lobby patiently. I was then called in at my appointment time exactly at 1:30pm. The assistant took my blood pressure & weight, then escorted me to the waiting room at 1:35. I sat in the waiting room until 2:00pm! Christine V. never showed up! I heard her walk into a room of a patient that showed up after me at 1:58pm! There was no communication from the staff letting me know they were short staffed. Nor was there any communication for warning me that the wait would be longer than expected. I left as soon as my lunch break ended 2pm (and returned to work late). I did let the nice receptionist know that no one ever came in the room to see me. She could tell I was upset when I walked out. Do you think anyone called me to apologize? No! Not during the drive home, nor during the remainder of the afternoon or evening! The next day I got a message from the MyChart portal letting me know my prescription refill was denied. The portion I paid for my blood work on 12/24, and the $70 copay for the office was a waste of money!

"The purpose of human life is to serve, and show compassion and the will to help others." According…read moreto Apostle John Chi The ability to put others above yourself and put aside your own personal feelings to help others in a positive light and using love shows here. I'm here due to an imbalance with iron deficiency that has occurred yet again . This time around I'm on my fifth infusion of iron. The staff have been spectacular in making sure that my care is paramount. Could you imagine the strife an individual has to endure here? Cancer patients from all walks of life? Their existence and will are so precious. Lots of these patients are super human. They deserve and have that will, it's just magical to see. Here anemia sure can cause an individual to be sick, but cancer is devastating. I believe in these walls the patients and staff make their lives better with the warmth they create . Again, who knows how long we have to endure here? Some days we just want to "stop fighting the good fight." Then we remember all those that are around us, we have so much to give. Kindness and love are what we need to deliver and show others how to live. And to be loved. They always say, "you have your health." This last year it's seemed blow after blow, being isolated and feeling my own pain it feels like dark. On every occasion that I've visited here especially, the lab the staff and other patients have always brought a smile to my heart. There is no judgement here. We all struggle. We all fight the good fight . We should spread kindness whenever possible. I have had too many close calls and encounters in life that I've been given. If today was your last chance would you keep on? Would you just give up. Mind you I don't have the struggles with cancer, my alignment is anemia. It's again on the other spectrum from cancer, anemia for whatever reason makes inconsistency in the body too. The deprivation of oxygen to the brain and heart are let's say's, "not great." This last year, five iron infusions and the intolerances that come from iron not made in the body is rough. Here I stand. I stand stronger, I'm not sure why? We are not to ask the why? We are going to keep reaching for the stars and making it happen each and everyday. Bring the energy of light and love to heal others. Never forget the "good fight." Even in the dark we can make it . You must search for the beacon. Follow the path and you will find the road.

(3 stars for receptionist on the phone) About 4 months ago My dad was denied service because they…read moredo not take Aetna Medicare, I was hoping my dad could get in as I read good reviews, but we will have to change his insurance first, then call back! My only complaint is the girl that answered the phone was super hard to understand, and felt super cold as if she didn't care, and her speech was like how hearing impaired people speak, a congested nasally voice, my husband felt really bad and awkward not understanding what she was asking so he put it on speaker so we can help figure out what she was saying! It made an already difficult situation even more stressful than what it needed to be! Her name sounded like "rain" and they really need to consider how stressful it is getting a loved one with cancer and then having try and understand what the person on the other end is asking and saying! Also , it sounded like a bunch of people at a party in the background laughing and talking loud, so that did not help either!

Again, nobody likes coming to the doctor, but at least having a place that makes you feel warm and…read morewelcome helps out. I've been coming to this place now for a few years, and has always been a top-notch experience. The only bad thing is parking can be limited, so if you do have an appointment I suggest getting there earlier than you would normally so you can find a place to park. Inside, the lobby is warming and vining, they have a digital signboard so you can find your doctor without a problem plus elevators and a staircase if you desire to walk up the stairs. The check-in area is very spacious and nice and all of the girls at the front counter are super friendly making it a very nice check-in experience. The actual doctor's rooms are neat and clean as they should be and feel very comforting rather than just a sterile environment. Bottom line? If they are a part of your insurance network, I highly suggest coming here. Because it is a great way to make an unpleasant experience more comfortable.

The type of care provided here is excellent, and the environment is very clean and comfortable. I…read morefeel at ease while waiting to be called. I prefer morning appointments because it is less crowded. My experience so far has been very pleasant. The staff are always very friendly and helpful to both patients and their families.

Long wait for just an X-ray!! Ridiculous! You can't tell me that every person that walked in this…read moreclinic had an X-ray ordered.

If you go here just be prepared to be told a 2hr wait no matter what. Some hate their job and you…read morecan tell but if you want a quality Dr ask to see Dr Dee. She is the best Dr they have on staff. I only see her when I have to go here. She takes her time with patients and covers all bases and actually cares about patients. She is a very high quality Dr and I wish she had her own practice because she would be my primary for sure. Give this Dr a raise PLEASE!!!!!!!!!

Office staff and PA's non empathetic, rude, incompetent and indifferent. On April 26th I called and…read morespoke to a patient care representative about some paperwork I need filled out by May second. I was told just bring it in to the office. I did so. Gave it to I believe Rene at the front desk. She said she'd put it in my doctors box. I called daily to remind them of the deadline. They assured me they would get it done and someone would call me once it was faxed. A week later on due date I went to the office and the paperwork was not even looked at. The receptionist Rene said she would get someone to take care of it. A PA wrote up the letter, gave me a copy and said they would fax it that day. Upon getting home I looked at the letter and it did not contain the information I had requested to be put on it. I was also told that day things like this could take up to two weeks. They needed to tell me that in the beginning not on the due date. I've been so stressed all week. This is a huge monetary matter and no one at the office could care less. It seems like they were intentionally messing with me. It's 6:10 the office is closed and I never received a phone call letting me know it was faxed. I'm livid.

Horrible receptionists. Place is always empty, wonder why?…read more Gloria is always rude, no customer service skills whatsoever. On the phone is worse. Ugh.... She will cut you off when you're trying to explain anything. She seems like she hates her job. She makes my Parents and myself not wanna come to this location anymore. Can't wait to switch insurance.

I have been to this doctor one time Dr Mark Thiele.. I went in today for blood test results and to…read morelet him know I was sick and see if he could give me anything for it.. but he refused to see me because I was sick! I told them that I had dispatch health come to my house and they tested me for a flu and covid & the test both came back negative, but that made no difference to them. I mean why else do you go to doctor or who else would you go to if you're sick if not your own freaking doctor?? I am a retired medical assistant and i've never heard such ridiculous BS in my life! You know when you go into the field that you're gonna run into sick people, so I don't understand turning them away you away when the only other alternative is another doctor or a hospital. Get real, Doctor, why are you in the medical field?? It sure isn't because you care about sick people

Never too long a wait, it's got plenty of seating, and TVs on. It's quite a drive for me, but for…read moremy daughter to see PA Shields this is where we have to go. She's good, so it's worth it. Plenty of parking, a couple crazy homeless people to add spice to the wait. The front desk people always manage to find what they need, but it's always a minute before they figure it out. Not sure why, just glad they do.

New hospital at West Henderson by ST. Rose Parkway. I went to the ER in December 2025. All staff…read morewas knowledgable, caring, and trying their best to assist the each patient. The hospital are super clean and privacy room in the ER. Definitely recommend this hospital.

I'm really surprised at how quickly the level of care has downgraded since the grand opening that…read morewasn't too long ago! I love how quickly I am called back after checking in how friendly the staff is but I don't like misinformation and the feeling of being dismissed! The nurses seem to be running around trying to figure out what's going on! One of the nurses complained they are understaffed and the top floor of the hospital isn't even open!! So patients who are admitted may have to spend days on an uncomfortable and cold gurney in the ER! It took everything for me to get my husband to finally go to the ER for soreness and a rash that developed on his nose after being exposed to gasoline fumes at work. Things went well in the beginning. The doctor looked at his nose, asked a few questions and said he would run some tests, take some images, and prescribe something for the pain and irritation. He was a bit rushed but we trusted him! Once we were called back to a room, we never saw the doctor again!!! Every 30 to 45 minutes, I stopped a nurse to ask if they can provide Tylenol or something for my husband's pain and discomfort, each nurse said "I"ll check" and was never heard from again! He remained in uncomfortable pain for hours!! Blood was drawn although we were told they aren't equipped with the right tests for chemical poisoning! His blood came back with no traces of poisoning based on their substandard test! Then workman's comp paperwork was given to my husband, he filled it out and the doctor, with his limited knowledge, said he could not see the correlation between my husband's symptoms and exposure to harmful gas fumes! Really?!? The State of Nevada Poison Control website says differently!!! So he made the paperwork invalid!! Needless to say the doctor never followed up or even bothered to ask if we had questions! We were asked to leave the room and sit in the waiting area so they could keep the room available for new patients! The wait room was empty?!? And umm.. my husband was still a patient in need of care!! His pain wasn't a good enough reason?!? So he sat in the waiting area with a needle for an IV in his arm and was eventually discharged by the front desk?!? Needless to say, my husband did not get a prescription for the pain in his nose that spread to his upper lip and forehead, the blood test was inadequate, and the workman's comp paperwork was insufficient! And if there was any chance of me ever getting my husband to go to the doctor again, it was lost on this lengthy, disappointing, and expensive visit!! He left the same way he arrived and muttered "This was such a waste of time and money!"

I had a horrible visit with a Doctor, I won't say his name, since I've already addressed it with…read morehigher management. He told me my results were old and left almost immediately after that (I'm sure you can guess which Doctor it is, as it seems past reviews have mentioned him). I didn't even get a chance to ask any questions, which felt dehumanizing. Neither did he even notice that I was flagged for *Pre-Diabetes** on my blood test (huge concerning indicator for me, since I have family history of Diabetes)!!! That being said, this is a 5 star review because Nurse Ina and the front desk supervisor, Angie, turned this horrible experience into an amazing one. Angie comforted me as I was crying over the experience and with the advice from Nurse Ina, did everything in her power to help resolve the situation. She went above and beyond! I left that Doctor consultation on the verge of tears and then left the office crying happy ones. I was so ready to find a new Dr's office, but Angie and Nurse Ina (who deserve a raise!) were so spectacular that I am absolutely excited for my next appointment. Thank you to Angie and Nurse Ina. I sincerely hope that you are rewarded by upper management for the kindness and care you treated me with. If it weren't for you, I would no longer be a patient. As for the Doctor in question, I hope no other patients have to go through what I went through. I hope after this experience, he understands that patients take time out of their day to see a Doctor, the least he can do is ask if they have any questions. No one deserves to come out of an office visit feeling utterly neglected.

Terrible experience. My husband had been seen for prostate cancer. Had been over medicated as…read morenoted by following with mayo clinic. But he then got a a fracture in his spine related to the high dosing. He yesterday was sent to a lab after him sitting for hrs, he was told they didn't get his orders. He finally stopped at the Dr office and picked up the orders. Getting home we see he was given a women's orders with all her info on it. WOW! So unsafe! We are done with this place!

This office has been truly exceptional. From the moment you walk in, the front desk staff create a…read morewarm and welcoming environment, and the medical assistants consistently demonstrate professionalism and compassion. NP Kota and Reynoso, along with Dr. Uson, provide care that goes above and beyond expectations. Your dedication to delivering high-quality, patient-centered care is evident in every interaction. You not only bring a high level of expertise, but also genuine kindness and attentiveness, always taking the time to listen and advocate for your patients. That combination is rare and deeply appreciated. Thank you for your continued commitment to excellence, it does not go unnoticed and makes a meaningful difference in the lives of those you care for.

A reliable healthcare provider with a wide range of services. The staff is generally professional…read moreand knowledgeable, and appointments are usually handled efficiently. Some visits can feel a bit rushed, depending on how busy they are, but overall the care is solid. It's a convenient option for routine checkups and ongoing medical needs.