I've been a Nevada State Bank member for a little over a year; todays visit was extremely pleasant…read more! Sarah was fast, friendly and able to multi-task ! We had a great conversation while she processed my transaction. I was in and out in a few minutes but felt like I was visiting my friend. Recommend this bank and Sarah ! Mahalos

Fernley branch has not had staff that could help. They can only set up an appointment for the next…read moreweek for a simple change to my account. Even asking if we can wait we where told no.

This has nothing to do with the local employees in the branch.... This bank reminds me of B of A…read moreback in 1979! So out dated technology. The CC department has no employees, they keep saying "the back cc dept" they don't exist... every single time I use my company CC it's declined... Im not a big fish but willing to close my accounts for the lack of real leadership. Just weak scared and lazy workers... I've been waiting for Days for a call from them! Yelp needs a -star symbol!.. Im activity looking for a new bank for my small business and move my personal accounts... Fire the CEO, heck hire me... I'll take the bull by the horns! Weak leadership. UPDATE!... I found a bank with the same benefits, local here in fernley, with triple the amount of branches in the tri state area! I will truly miss the local branch . Fantastic colleagues. I really felt like Norm on Cheers! They knew me by my first name...

I do not know how this bank is on top since I have not heard one thing good about it the ATMs are…read morealways broken and everyone there is rude they could care less about you or your business there

Customer service called about a 2 stage log on. I don't want it. About a week after the call all…read morewas fine then the 2 stage is back. I called about an external transfer and was told that I could not check the status online without a cell phone. The transfer never went through and caused a real problem. Just went to make a transfer and cannot do it without a cell phone for verification. Hate to say this but not everyone uses a cell phone. Some of us don't walk around thumbing the thing. Does the customer have any say? They don't care what you want. You must do it their way. But I do have a choice I can go somewhere else.

I have been with us bank for many years and this is by far the worse location I have ever been too…read more All I have is problems and inconsistencies with this location. As the tellers are always cold to me and feel the need to argue with concerns I have. I have worked for the company before I know the value your suppose to have with every person. The most frustrating part is the fact that they give great service to others in front of me. I will be looking for a new bank after many years!

Well we did not have an appointment and usually an appointment is needed, Tami was so kind and…read moreright away took us in and set a quick appointment with Ana Gil to open our joint checking account. Not only did we arrive very close to closing time, they helped us and literally took care of us! Have a new checking Account! Whoooo ! Super nice , super attentive! Felt like I was talking with Family ! Great establishment! Clean! And very Welcoming! That's what you must have with a Bank! Welcoming and eager to help! Thank you Tami! Thank you Ana!

Today I am changing my review. Greater Nevada Fernley Branch staff has been absolutely fantastic…read more Bankers have been fantastic over last several months. Staff has been great, Service has been great. Dramatic improvement. They all need Raises!!! They go above and beyond! Especially Tammy and Haley!!

The employees are always so kind and helpful! They know my name and are so friendly! I love going…read moreto the bank!

They have grouped a wonderful staff -- very helpful and professional. They are committed to…read moreservice that is personalized. I haven't banked with an institution that is so dedicated to their clients, and so appreciated.

Outstanding customer service, both the local and corporate staff have been excellent.read more

Unfortunately an associate at the Neil location discriminated against me and made me feel…read moreuncomfortable and anxious to the point where I needed a new bank. I felt so much anxiety to close the account because of this person. Luckily this other branch was available! Michelle helped me physically closed my account at Mill and she was great, let me be clear there!! Thanks!

Better helpful service. It doesn't seem like they help in anyway when it comes to customer service…read more Because they don't have it.

Wells Fargo Fernley has Always been VERY good to us. The bankers who open your accounts are…read moreextremely helpful and nice. I would definitely refer people to this bank...

I was looking to refinance my new to me Explorer. I chose SPCU because of previous Yelp reviews…read moreand was not disappointed. I met with Claudia Grady at the branch located at 645 N. Arlington in Reno yesterday. After explaining what I was trying to do, she was able to sit down with me, gather the information needed to apply for the loan and I was quickly approved. She was super friendly, very knowledgeable and answered all of my questions. I was able to reduce my monthly payment and lower the interest rate. SPCU was able to accomplish what I wanted to achieve easily. This was a positive experience for me and I highly recommend SPCU and am considering doing additional business with them in the future.

Cannot say enough about how positive my experience was with the team at SPFCU!!! Stephanie and team…read morewere ridiculously helpful and made opening new accounts simple and easy, at least as humanly possible. Let's be candid, the way laws are written these days banks HAVE to ask and treat what would previously be common sense as barriers to people to manage they're finances. Going in having a reasonable understanding the rules, even if not liking them, I'll say this: The experience at SPFCU far exceeds ANYTHING the big corporate banks will do, and while there will always be hiccups, the experience working with a smaller community bank will be far more cooperative and productive. Thank you SPFCU Team!!!