My checking account was compromised. I was alerted by the NSB fraud team and they worked with me to…read moreprotect my accounts and steps that needed to be taken. My local Fernley branch picked up assisting me with all follow through and were absolutely wonderful to work with. They were friendly and efficient and helped make a horrible experience bearable.

Manager - Tracy is always responsive, knowledgeable and demonstrates a high level of…read moreprofessionalism. I trust her team with two of my business accounts. Thank you!

Well we did not have an appointment and usually an appointment is needed, Tami was so kind and…read moreright away took us in and set a quick appointment with Ana Gil to open our joint checking account. Not only did we arrive very close to closing time, they helped us and literally took care of us! Have a new checking Account! Whoooo ! Super nice , super attentive! Felt like I was talking with Family ! Great establishment! Clean! And very Welcoming! That's what you must have with a Bank! Welcoming and eager to help! Thank you Tami! Thank you Ana!

Today I am changing my review. Greater Nevada Fernley Branch staff has been absolutely fantastic…read more Bankers have been fantastic over last several months. Staff has been great, Service has been great. Dramatic improvement. They all need Raises!!! They go above and beyond! Especially Tammy and Haley!!

Better helpful service. It doesn't seem like they help in anyway when it comes to customer service…read more Because they don't have it.

Wells Fargo Fernley has Always been VERY good to us. The bankers who open your accounts are…read moreextremely helpful and nice. I would definitely refer people to this bank...

Outstanding customer service, both the local and corporate staff have been excellent.read more

Unfortunately an associate at the Neil location discriminated against me and made me feel…read moreuncomfortable and anxious to the point where I needed a new bank. I felt so much anxiety to close the account because of this person. Luckily this other branch was available! Michelle helped me physically closed my account at Mill and she was great, let me be clear there!! Thanks!

Customer service called about a 2 stage log on. I don't want it. About a week after the call all…read morewas fine then the 2 stage is back. I called about an external transfer and was told that I could not check the status online without a cell phone. The transfer never went through and caused a real problem. Just went to make a transfer and cannot do it without a cell phone for verification. Hate to say this but not everyone uses a cell phone. Some of us don't walk around thumbing the thing. Does the customer have any say? They don't care what you want. You must do it their way. But I do have a choice I can go somewhere else.

I have been with us bank for many years and this is by far the worse location I have ever been too…read more All I have is problems and inconsistencies with this location. As the tellers are always cold to me and feel the need to argue with concerns I have. I have worked for the company before I know the value your suppose to have with every person. The most frustrating part is the fact that they give great service to others in front of me. I will be looking for a new bank after many years!

Needed a cashiers check and we were passing by…read more Bank was empty, so one on one customer service! Drive thru also available for service!

Wonderful customer service! Every time I go inside I have a great experience. In this day and age…read morethat is rare.

In the "big three" of military banking institutions, none is better than Navy Federal in my honest…read moreopinion. I discovered them online and while I'm not active duty, my father served for 28 years which makes my mother and I eligible for membership. Rinnie B. (one of the managers) at this branch is truly outstanding. She not only answered several questions about my checking account, but got me approved for a credit card (with a much larger limit) and half the interest I was paying with another bank that promises to be "of America" in its name. Not only did she do this, but helped my mom move her accounts over, and even refinanced her new car at less than half the rate of a bank with a stagecoach in its logo... The only complaint is that if you make a deposit at a non-Navy Fed ATM, there's a 5 day hold on the deposit. Given that most ATM's are ones which do not require envelopes, I would think that the deposit could be verified instantly. Other than that, Navy Federal is an excellent financial partner.

This is the worst Navy Federal I've ever been to. The only other review stinks of being written by…read morea friend of an employee as well. There are no coast guard stationed here in Nevada, lol. How does a bank that works with military not exchange foreign currency?!? "We don't have access to exchange rates and just don't deal with any of that." That's like one of the 5 basic services you might need from a physical bank. I can maybe understand not stocking foreign cash, but at least having the basic functionality to quote a fair rate and exchange dollars at a minimum. They actually recommended I try Wells Fargo out in town, lol. Additionally, I attempted to finance a home through NFCU and dealt with so much incompetence from the loan officer I pulled the plug and started over with USAA and had a much better experience.

I was looking to refinance my new to me Explorer. I chose SPCU because of previous Yelp reviews…read moreand was not disappointed. I met with Claudia Grady at the branch located at 645 N. Arlington in Reno yesterday. After explaining what I was trying to do, she was able to sit down with me, gather the information needed to apply for the loan and I was quickly approved. She was super friendly, very knowledgeable and answered all of my questions. I was able to reduce my monthly payment and lower the interest rate. SPCU was able to accomplish what I wanted to achieve easily. This was a positive experience for me and I highly recommend SPCU and am considering doing additional business with them in the future.

Cannot say enough about how positive my experience was with the team at SPFCU!!! Stephanie and team…read morewere ridiculously helpful and made opening new accounts simple and easy, at least as humanly possible. Let's be candid, the way laws are written these days banks HAVE to ask and treat what would previously be common sense as barriers to people to manage they're finances. Going in having a reasonable understanding the rules, even if not liking them, I'll say this: The experience at SPFCU far exceeds ANYTHING the big corporate banks will do, and while there will always be hiccups, the experience working with a smaller community bank will be far more cooperative and productive. Thank you SPFCU Team!!!

Customer service is horrible and you will wait forever!…read more Despite being just a few blocks from my house I would rather just go downtown. I love my bank.... But not this location.

The customer service that was provided to me today by the elderly looking women from this branch…read morewas befare disgusting rude and uncaring for such a simple task. Sorry I made her get up from her seat, but I have two babies with me and it's cold and rainy outside, so like always I got to the drive through to get my money order and she tells me I have to go inside for that which I told her I have never been asked to go inside plus I got two babies with me. Yeah she didn't care one bit and told me she was unable to assist me unless I go inside and just walked away......crazy