AVOID AT ALL COSTS - THEY WILL STEAL FROM YOU. I had an extremely disappointing experience with New Age Realty Group, Inc. when applying for a rental at 3000 Sunrise Walk, Philadelphia, PA. After paying a $3,600 holding fee and $120 in application fees, expecting the deposit to be refundable based on initial assurances, I was shocked to learn they intended to keep it all as a "withdrawal penalty" after I withdrew due to their refusal to honor agreed-upon terms, like a pet allowance. The company's deceptive practices are glaring-- they failed to clearly disclose that the holding fee would be non-refundable, burying this critical detail in fine print within a multi-page document provided only after payment. This lack of transparency, combined with not providing application copies upfront and pressuring payment before processing, misled me into believing the funds were secure. Their refusal to negotiate lease terms, including the pet addendum that was a key condition, further exposed their bad faith. Online reviews echo similar complaints about withheld deposits and opacity, pointing to a troubling pattern. I strongly advise caution with this company-- their practices seem designed to trap applicants into forfeiting money. Avoid at all costs unless they overhaul their approach to honesty and fairness. **update email received from Christos Tzimoulis 8.13.25: "I do know that going online and slandering a company is not a good way of trying to resolve an issue in good faith. Fortunately for you, we do have at least one tour scheduled this week.  If I were you, I'd hope that it gets rented quickly, so your damages are reduced." My honest review prompted an unprofessional response from the broker. They falsely accused me of "slandering" them and used threatening language, suggesting I'd face "damages" unless their property at 3000 Sunrise Walk, Philadelphia, PA 19125, rents quickly. This intimidating tactic, rather than addressing my valid concerns, further highlights their lack of transparency and accountability. Potential renters should be cautious. **second update on Gag Order and Claims of No Losses 8.28.25: "We have re-rented the unit at no loss to the Landlord. Attached is a Release. Please review, sign and return asap. Chris" In a subsequent email, New Age Realty Group claimed they incurred no losses from my withdrawal, yet still refused to refund our $3,600 holding fee, contradicting their own justification for withholding it. Furthermore, they sent a gag order, demanding we sign a non-disclosure agreement to release the funds they acknowledge owing us. This coercive attempt to silence my valid concerns about their deceptive practices further exposes their lack of integrity. *** Update on Refusal of NDA and Additional Demands 9.5.25: "The new tenants are moving into the house on 9/10, not 9/1, as I originally thought. Attached is page 1 of the signed lease FYI. The Landlord will be losing $1,080 due to this change in move in date. Additionally, my bookkeeper brought to my attention that we are owed a leasing commission equal to one month's rent for your rental, as we had fulfilled our obligation of finding a qualified tenant for the rental of the house. Had you not asked for 21 changes to our standard lease agreement after you were approved for the rental, or had we agreed to most if not all of your 21 changes, the deal would have closed as planned and expected. The loss in September rent and the leasing fee due to New Age from Landlord equal $4,680. Your decision to not proceed in the rental will cost the owner $4,680. As of now, you owe the Landlord $1,080, after the forfeiture of your $3,600 holding fee. I am ready to answer every complaint that you file as most if not my entire response to any inquiry is captured in this email thread. If you would like to reconsider your position and agree to resolve this amicably, I will still honor the mutual release that I sent to you last week. If you do not want to agree and walk away by mutual consent, then, we will both waste more time and energy of responding to inquiries and defending ourselves to whoever gets involved in this situation. Chris" After we explicitly refused to sign the non-disclosure agreement demanded by New Age Realty Group to release the $3,600 holding fee they acknowledge owing, they escalated their tactics by claiming we now owe them additional money. This baseless demand, made despite their earlier admission of incurring no losses from my withdrawal, further demonstrates their coercive and dishonest practices aimed at intimidating and extorting applicants. read more

New Age Realty Group - Property Management Near Me - Philadelphia, Pennsylvania

Hey this is my basement I been living here two years gone three how long you think it takes for a basement to look like this after all the promises of fixing plumbing and sanitizing ok I'll see you in court Not to mention they upt my rent for what i don't know read more

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I hire them to manage a few different properties I own and they do a reasonable job of it. For my properties, the requests for maintenance seem to be handled in a timely manner based on the reports I receive every month. I've sold a couple of properties with them as my agent, and they do fine there as well. One property suffered unexpected damage to the ceiling and floor after the contract for the sale was signed, due to a leak from a different unit above in the same building. New Age was able to promptly send their maintenance personnel to repair the damages, which occurred through no fault of theirs, to the buyer's satisfaction and the sale proceeded smoothly. I was happy with how they handled the issue, since the damage was severe and they fixed it under a very tight time frame. Every time I have a concern of some sort, if I email them, I'll get a response and more importantly, have the issue resolved. Overall I would recommend them as both a property manager and landlord. read more

I rented from New Age Realty for almost 4 years. The apartment I lived in was mouse infested in the winter time and flies in the summer time. When I moved in the apartment was in terrible shape, and wasn't up to code. When I moved out they attempted to charge me for the condition the apartment was in when I moved in. Absolutely unethical and worst leasing company I have ever dealt with in my life. Do not rent from them if you can avoid it. read more

I have called repeatedly about touring apartments where I have gotten rude abrasive responses for no reason. I was told to write down all places which I was interested in but also was scolded for picking "too many places." When I kindly asked how many places I was allowed to tour, I was given a very sassy response which I did not appreciate. I am SHOCKED at how rude the people who work here are. It is as if they do not want to rent their apartments. VERY UNPROFESSIONAL read more

New Age F&L Lead Dust Inspectors receive lead inspection requests from New Age Realty daily. Our experience working with the staff has been awesome! They are very responsive and professional! It is always a pleasure working with the company. read more

New Age has been prompt in responding to MOST of my maintenance issues. I had a A/C leak issue which warped my floors and closet doors. I've been waiting 6 months for it to be replaced or repaired read more

Not their fault when the slum lords they represent don't do work on the run down and moldy properties they manage on their behalf. Expect to be told lies, expect delays in everything, and don't expect any empathy. read more

New Age is one of the top Realty Groups in the Drexel/Penn areas. We have rented from them for close to two years now and they have never disappointed us when we called them with our concerns. I highly recommend their services. read more

This company is VERY dishonest and should not be trusted. They are slow to do repairs and General Manager seems pretty dishonest and is shocking unprofessional and rude. I had a broken step that went weeks before they would repair it. They will bring people into your apartment to show them it 6 months before the lease expires. They expect your home to be their showroom for 6 months out of a 12 month lease and if you complain they retaliate hard. When there was a communications failure and my roommate was caught with an unexpected visitor whom had let themselves in from the company while trying to get ready from work and in a shocked undressed state had to ask them to leave, they retailed by refusing to renew our lease. In 30 years of renting in this city this was by far my worst rental experience. Update: When they saw this review they sent me the following email: From: Christos Tzimoulis Sent: Thursday, May 24, 2018 2:30 PM To: John; Cc: Nicole Caprario; Leasing Subject: RE: Your Lease at 1111 S. 10th Street John, saw your online reviews; quite classy. Would you like for me to share your full name and your roommates names online plus tell the online world that: a. you did not renew your lease in a timely manner so we put it on the market. b. when we came to show it, you/ your roommates verbally abused our staff. c. when we came to inspect the house, there was trash everywhere and beds everywhere and post photos online. Let me know, quickly. I also think that some of your statements are slanderous, so, I will have our attorney review and advise. Have a great day. -=-=-=-=-=-=-=-=- SO IF YOU WANT A COMPANY THAT WILL TRY TO BLACKMAIL YOU INTO A GOOD REVIEW BY TAKING PICTURES OF A MESSY ROOMMATES BEDROOM WITHOUT PERMISSION OR YOUR KNOWLEDGE AND THREATEN TO PUBLISH THE INSIDE OF YOUR BEDROOM ON THE INTERNET THIS IS THE RIGHT COMPANY FOR YOU! By the way, we have 4 beds in a 3 bedroom house....so that is what this guy means by "beds" everywhere. The "trash" is the trash outback the day before trash day and ONE messy bedroom. Also, my full name is John C. Vincent UPDATE to NEW Reply: Thank you Nicole. I think it is pretty clear from the review we are well past the point of renewing with you. Your company has been to the apartment many times over the last 3 years and it is not like the condition has changed. so, one wonders what happened. I know property taxes went way up and you might need more rent or maybe the African American roommate scared you when you enter the apartment without knocking or ringing the bell and ran across him trying to get ready for work when he was not dressed? or maybe it is one of my roommates has transitioned from male to female over the last 12 months and your management doesn't like that. Maybe you figured out we are all gay? I'm not sure of what the true motivation is, but I am just sure of what it is not. I will let the public decide. read more

Pros: online portal is nice CONS: staff admittedly states that they manage more properties that they can reasonably keep track of. I'm not sure why this is something that tenants should be compassionate towards, since our rent hasn't decreased as a result of ignored maintenance requests? Any contractors who have been sent over have only caused more damage to the property. I have now personally experienced, and heard from numerous other tenants in the community that New Age has threatened them with legal action, tried to keep security deposits illegally, and created arbitrary fines all while ignoring basic tenant rights. read more

Unreliable and they never intended on giving us our security deposits back from the berry beginning. Don't sign up for their leases it's a TRAP!!!!! read more

I am in a studio apartment with a nice separate kitchen counter. The kitchen light on the ceiling is very high and is out of my reach even if I clime up to the kitchen counter. So I contact the New Age maintenance ask them to help me change the light bulb. Even I told them that I have my own light bulbs and I can't reach the high ceiling. Their answer is "According the lease contract " it is my responsibility to change light bulbs. But I already explained the situation, I am not able to climb to ceiling and risk my life because of changing light bulb. The respond from the New Age is very COLD. So I ended up hiring someone just to change my light bulb because I can't reach ceiling. In the past when this building was managed by another company, they came within a day or 2 to change my ceiling light, but not New Age. I don't encourage people renting from them. read more

These people are insane, I wish I'd had reviews to look at before I rented from them. THEY ARE HORRIBLE TO WORK WITH. Their lease addendum contradicts the Philadelphia Renters Agreement. Thankfully, the Renters Agreement says if the addendum contradicts it, disregard. They have nothing about termination fees in their lease, but they will toss a lot of ugly options and say "sign this agreement!" when the time comes. YEAH RIGHT. We're going to court next week, but we only know this by chance of going to our old neighbor's after we had moved, and they had posted a notice of court hearing IN THE APARTMENT WE MOVED OUT OF. HELLO? NEW ADDRESS WAS GIVEN TO YOU FAR IN ADVANCE, WAY TO ROCK THE ETHICS OF TRYING TO SNEAKILY MAKE SOMEONE MISS YOUR ASSAULT OUT OF OBLIVIOUSNESS. They're difficult to deal with, nothing gets done, don't trust them. That is all. read more

Ignorant people, ignorant realtors. Anyone who dealt with them knows what I am saying. During lease signing they told us they would be responsible for water bill, however we figured they checked off both tenants and Landlord section for water bills. Subsequently by default they called it a lease error and made us pay the water bill. Additionally, Landlord used water from our unit to make a foundation in the back yard and we never got reimbersement for that either. To make matters worse, instead of sending us water bill ,they sent a tenant and ledger complaint, whereas we did not even know that we were responsible for water bill. It gets even worse, we wanted to avoid court due to finals, so we paid off the water bill, in which they also included lawyer fees although the appeal was withdrawn. Not to mention that they are the most pet unfriendly realtors i've seen. My new realtor didn't even charge security deposit for my dog after seeing how sweet she was, and newage just sent me a letter the other day saying that she should be caged during showing, Although I have her on leash during showings anyways."" I guess I will just have to tell the potential tenants not to pet my dog even if they really want to, because New age will get angry.."". Glad I am in the last 3 weeks of my Lease. I do not recommend this Realtor to any fellow students or recent grads, there are tons of smaller and new realtors around who are decent people atleast. read more

Literally the worst. Don't rent from them (if you can avoid it, since they seem to own half of West Philly, spreading like a cancer). They buy dilapidated houses dirt cheap, slap some paint on them to make them look nice, and put some shiny new appliances in. Then they rent them out to idiots like us who are willing to pay inflated rents, only to then have to deal with their arrogant contractors ("Steve" literally walked through our door saying, "What did you break this time?" in the most annoyed tone of voice) once a month on average, to slap some more paint and/or silicone on the numerous water-damaged spots, or to put a nice piece of plywood on your ceiling as an "access panel" to cover the huge hole they cut in your ceiling to figure out why there's a waterfall coming from the bathtub upstairs whenever someone takes a bath. Then they ignore an L&I violation notice from the city for 35 days, ignore several polite requests to restore the ceiling to its original condition AFTER fixing the issue once and for all, don't react until we threaten to terminate the lease, send the same contractors they already sent 4 times a fifth time to "have a look at" the issue they already failed to fix numerous times, get all passive aggressive when you actually make good on your word and move out when they still haven't touched the ceiling by the end of the month, oh, and then to add insult to injury, they're too stupid or incompetent to switch off their own autopay service when one of their tenants moves out, so you get charged last month's rent (which you already paid upon move-in and told their stupid system to skip) plus "late fee" plus the next month, which is AFTER you already moved out, and then they get all cocky and smartassy on you when you tell them your account is $2900 overdrawn thanks to them and that you want them to fix it or at least cover the numerous overdraft fees you're going to incur before getting your money back. So you get an idea. And that's not even to mention the 1920s drain pipe in the basement that had a huge hole, which they didn't notice during renovations and left us wondering for months where the nauseating faeces smell came from when running laundry in the unfinished basement. Anyway, I digress, the gist is, DON'T RENT FROM THESE SLUMLORDS. read more

New Age Realty Group - "Access panel" aka piece of plywood drilled into ceiling without anchors, coming looser every day, painted the wrong color. - Property Management Near Me - Philadelphia, Pennsylvania

Any review higher than 2 stars is obviously a plant by one of their employees, and the only reason someone would give 2 stars is if they received their full security deposit back. They literally moved us into an uninhabitable house that was not lived in for roughly 6 months. We were told it would be brought up to code before we moved in. 2 of our windows were broken, we did not have carpet and I don't mean we had hardwood floors, we had carpet spikes sticking our of the rough wooden floor for a month. There was a basement full of trash and furniture that we removed, our kitchen literally had a 3" diameter hole in the floor, and PGW made us pay for a cracked pipe under the ground (they dug in the street to get to it) Okay, all of this could have been smoothed over as they are dealing with college kids, give us a discount on rent or something but in the end they kept our security deposit ($950) for things like chipped walls or missing molding (both already there when we moved into the abandoned house) We knew they were bad because a few of us had rented from them before so with this house, we took pictures and had full documented proof of the condition when we moved in. Their answer when we delivered this report in response to them keeping our security deposit? We'll see you in court. Sorry, college kids have loans and don't have time and money for court costs. *** Avoid if you can, do not pay the last month's rent if you do rent from them and only pay when you receive your security deposit. read more

My boyfriend and I have lived in a New Age property for the past year. Our main complaints come from issues related to maintenance. When we first moved in, the apartment was being painted and the carpets had to be cleaned so we couldn't put anything in the room until that had been completed. My boyfriend and I became relatively homeless for almost a week before they finally finished painting. It got to a point where I told the painter to just not come back, because I wanted to just move in. We requested a number of repairs that never got completed like holes in doors, unsafe hinges on the closet doors, creaky windows, garbage and such. The only thing that got done quickly was the tree outside being pruned because I made a huge point about safety issues. In the winter it took maintenance 4 days to fix out broken heat, leaving us once again homeless in 5 degree weather. The problem could have been fixed in just a few hours, but the maintenance man they sent new literally nothing about heat, and got my carpet COVERED in mud and snow from outside. He was SO SO rude. A leaky ceiling was fixed, but then started up again a few days later and after numerous maintenance requests, nothing was fixed. Overall, New Age needs to take better care of their apartments. New windows should be put in, mold needs to be taken care of, sanitary garbage cans put in, new insulation, updated appliances....the list goes on. read more

My roommate and myself needed to move for safety reasons and as soon as possible. With a budget of $1100 max for a two bedroom in West Philly, our options were limited. We met Ron for an apartment showing yesterday afternoon. It wasn't right for us and we were disappointed. Ron, however, saved the day; he said he could show us other spaces, and when two of his appointments canceled for the day, he would show us everything in our price range that was available. He went back and forth to the New Age office to pick up keys with no hesitation; we didn't even ask him to. He kept it real and honest; he told us ahead of time if he thought an apartment might not work for us and asked if we wanted to see it (the answer was yes; we wanted to see as much as we could). After having seen 6ish apartments (ranging from brand new to old and mildly creepy), we returned to the office where Ron and another employee showed us photos of two more properties---one of which was a dream, and had recently been lowered to a price we could afford. We went to see it right away and were beyond impressed. We filled out our applications and put down a deposit same day. If all goes well like we hope, I will update this to five stars, because so far, so good. Thank you so much for your help. I've never known a real estate associate to go up and beyond the way Ron did, knowing we might walk away without renting from them. Fingers crossed everything goes as well as it did yesterday. read more

Moving into my very first place was a bit nerve wracking for me as anyone could imagine. New age realty group has definitely impressed me with their timely fashions whether it be with maintenance repairs or prompt responses from the leasing office. The maintenance crew has been nothing but awesome by addressing an emergency the same day I called among other things. Although cosmetically the building I'm in looks a bit old and worn down, the maintenance crew has already began working on all of the hallways and the floors with such haste that I'm feeling even happier I decided to move in. The leasing office definitely works with you when it comes to paying for rent by making it convenient with multiple ways to pay as well as accessible online payments. My biggest issue with my previous rental was the delay and unresponsiveness of the maintenance crew. It felt as though the realty company cared very little (if even) about their own property. I'm grateful I was able to find an affordable place at a very decent location! read more

Horrible. They just DO NOT fix things that are unquestionably their responsibility... broken windows, locks, security, electrical, etc... They respond fast enough (so that they can document that they did) and then do absolutely NOTHING for months and months (ever?). If you must rent from them be sure to document every single thing thoroughly. They make money by taking advantage of students who can't afford to hire lawyers. They will claim that they couldn't get anyone to fix the problem quickly... but if you call around on your own there are so many people available immediately to do the work. Scammer company - stay away. read more

I have been very regular with my rental payments and took care of the apartment really well. I have been filing maintenance requests which were going completely unaddressed for the past few months. I have repeatedly called, emailed, placed requests through my new age realty account, but all my last four requests have been addressed. Some are serious like a roof leak and some cause extreme discomfort though not an emergency. I try my best to fix things myself but if I cannot I call you guys for help. Please help, it is affecting me a lot! I have mailed you the same. Once you reply to the email i will remove my review. Just want to bring to your notice as I don't have time to stop by your office. read more

I've rented from both individual landlords and management companies over 35 years. New Age Realty is hands down the most positive experience I have had. Professional, attentive, friendly, adjectives I've never used about landlords. Their contractors also top notch. Highly recommend renting one of their properties. read more

And now for a post-move-out review: New Age still was great to deal with. I literally had to sue my last landlord for my security deposit, so needless to say, I was a little wary. They took our a couple hundred bucks for some repairs, but I felt like the charges were fair (and those that were not fair, once I explained/provided evidence why we shouldn't be charged for them, the property manager quickly removed them). They were also flexible on giving us a little bit more time to move out. If I had the option to, I would rent from them in the future, it's just that many of their properties are in W. Philly. read more

Very bad experience with New Age. Worst leasing company ever. Very very very unprofessional and unreasonable.

New Age Realty Group is horrible. Property Owners: Do NOT use New Age Realty Group. Management fails to properly oversee and inspect buildings, review documentation, work with property management and tenants, or address issues in a timely manner. Your property gets lost in the shuffle of all the other properties they fail to manage. There has been high employee turnover at the company in the last few months. No improvements have been made. Agents/Renters: Do NOT refer or rent from this company. They do not make good on their leases. They do properly address building codes. Tent requests go unanswered. This is by far the most unprofessional and dis-respectable management company I've worked with in the city. For any issues, contact https://www.nbcphiladelphia.com/consumer-form/ read more

I rented with New Age for two years. Pros: -Easy to contact - responsive to calls/emails -Good web portal for payments -Friendly staff Cons: -Apartment building was constantly filthy - no effort was made to clean common areas. -Maintenance issues were not properly dealt with. This was the primary reason for us relocating (and the reason for the rating). The building had squirrels in the walls/ceilings for MONTHS with no apparent effort made to remedy the problem despite frequent complaints. I have yet to see whether their move-out process is fair. I'll update when it's resolved. EDIT: move-out process went well. Updated to 3 stars read more

Can someone please call me? I submitted an application for an apartment and I have called at least 10 times. I have sent emails. No one will respond to me. I am happy to remove this comment if someone will answer me. This is wild. read more

Horrible company. I've never been more appalled at someone who displays total disregard for their tenants. One there's like no communication whatsoever. Hit them up about maintenance won't hear back from them for at least a week(s) like get it together. Y'all buy up all these properties on some gentrification bs but can't maintain them and then got the never to expect people to pay y'all for living in crappy conditions. read more

Since taking over properties from Urban and bye, New Age Realty has tried to immediately implement rent increases that aren't supposed to start until later this year, charge tenants for previously made repairs that had already been covered by the previous property management company and have tried to increase security deposits from tenants who have lived in properties for longer than 5 years (not legal ). Seems super shady to me. Please beware when renting from them and perhaps tenants with issues should get together and look into some sort of class action lawsuit to hold these property managers accountable to the legal standards of rentals in philadelphia. read more

Have been having an absolutely horrible experience with this property manager. Maintenance requests are ignored and each person I speak to in the leasing department gives me completely different information. I wish I had never moved to a new age-managed property. I have never experienced this extreme level of incompetence while renting (have rented for the past 10+ years). Seriously, **avoid at all costs**. read more

I was a little skeptical about New Age because of the reviews, but despite the reviews I decided to apply because my moving date was inching closer. I will say that Lindsey and Greg were very helpful when I ran into cosigner issues and alllowed for another cosigner to sign for me. What I didn't like was that New Age doesn't process your rental application until they receive a security deposit, this makes no sense to me aa essentially that's what I paid a $50 application fee (and my co-signers $50 app fee) for. Definitely seemed sketch like they just wanted to get as much money as possible. But once I decided to no longer go through with the application, I did receive a full refund. So overall not a bad experience in the rent searching process but odd that you have to put down a security deposit before you even know if you're approved for an apartment. It seems like more work for them if people decide they want to go with a different place/company. 4 stars because I didn't end up renting with them and I really don't like that a security deposit is required to process an application (so why have an application fee?). read more

If there were no stars, I would have given 0. Horrible maintenance. Once they get you to sign the lease, you are ignored. No response/communication whatsoever. Mice are everywhere, squirrels get into your unit and they cannot do anything about it. Packages disappear. The front door of the building has been broken for a month and it still has not been fixed. read more

DO NOT USE NEW AGE REALTY. Not professional at all, worst leasing company. Save your time and don't use this company.

I dealt living at one of there properties for a years lease. I absolutely hated it. The "maintenance" workers weren't licensed or qualified to do there work. I complained and contacted the office multiple times for multiple issues and never once was I ever answered or the issues were ever addressed. They are ripping people off just simple because their properties are located in prime locations. I'm having disputes with them long after moving out. Their properties are dumps and dealing with their rude and dense office staff is just the beginning. Renter beware read more

THE WORST COMPANY EVER!!!! I would give ZERO stars if it was possible. When I called to say that something must have gone wrong with scheduling because no realtor showed up to our appointment the previous evening, I was treated like I was the scum of the earth. Instead of simply apologizing and rescheduling the appointment with me, the women on the phone continually blamed me for the mistake and fought with me for ten minutes. When I asked to speak to a manager she said there was none available, which of course was untrue. Beware when you schedule because they do not show up!!! read more

Worst place I have dealt with. Put in requests for things to get fixed but they rarely ever do. On the rare occassion they send people out, its without any notice and it wasnt an emergency either so there is no reason for the no notice. They tell maintenance people nobody will be home. Rodents have chewed through light fixtures to the point that they hang out of the ceiling. Windows literally fall out if they arent locked and sealed in some way. They literally have some of them screwed shut. Others have cracks and gaps around the windows so air just comes in and out. We have window unit air conditioners but had to go out and purchase portable air conditioners due to the condition on the wiindows. Had to purchase window insulation kits. They barely make a difference. I was an hour away when the gas company called and said they smell gas coming from the building. I explained i wasnt home and i called the maintenance line, no answer. Black mold in the basement. My next step is now having to find a new place. If you have to deal with them, keep records of everything!! You will need it. read more

Worst company i have ever experienced. Currently in one of the properties they manage and now we have to look at breaking our lease. Broken windows, leaks, clogs, rodents, bug problems, black mold, etc. If you put in a request, clearly state you would like to schedule someone to come out while you're home, it wont happen. They send maintenance out unscheduled, lie and tell the maintenance people nobody will be home and they can enter the property. This is without even letting the tenant know someone was coming out at all. No 24 hour notice, no notice at all. I have noticed rodent and bug problems after i moved in, they send someone out without notice, and only do my apartment in the building. you would think they would treat the entire property. They had someone come out and change locks without notice. I only found out because i was home, heard someone knock on my door and then start to try and open my door. I've put in requests for other things and yet they just ignore them and nothing gets fixed. My neighbors downstairs have also had people show up with no notice to do things as well. They are the biggest slum managers ive dealt with. The rent will go up but they cant even fix things or do things legally. Avoid using them or have a lawyer on speed dial. Unfortunately, we will now seek out a lawyer in hopes of breaking the lease. read more

Generally dealing with people working for New Age was a mediocre experience...were snotty and had an attitude for the most part, although the maintenance workers responded quickly to our problem, and tried to fix things quickly. Another issue was notification before showing up at the apartment...just before our lease was up, people would start coming to our apartment without notifying us to show the place to potential renters. That was kind of annoying, but not the end of the world. Overall, an OK experience, since we did get our security deposit back. read more

Overall I must say I've had a positive experience while continuing to rent from New Age Realty. I've been able to have matters resolved with the leasing and maintenance side rather swiftly and have had phone calls and emails returned without issue. When I'd initially gone to see the apartment, the gentleman who was to show the apartment had left but Dimitra left work herself, drove over and ensured I got to see the apartment. Not many places I know would've done that. They've worked with me on the 2 lease extensions I've had and have been candid with issues I've raised. Granted there are always small bumps here and there between lessor and lessee, but New Age have always been understanding and responsive to any requests I've put forward. Good stuff all around. read more